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Salesforce Administrator / Business Analyst Resume

Seattle, WA

SUMMARY:

  • Having 8+ years of IT experience wif 5+ years of experience in Confidential .com CRM and Force.com platform wif proficiency as SFDC Administrator and Business Analyst
  • Conducted client meetings to discuss requirements, provide technical consulting, demonstrate and present design overviews of the applications
  • Worked wif the Development team and QA teams to ensure that technical specifications for development and testing are well understood
  • Experience in delivering cost effective, high performance technology solutions to meet challenging business demands
  • Experience creating custom objects and integrating existing desktop and web apps wif legacy mainframe systems
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
  • Experience wif interface between Confidential and various applications
  • Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects
  • Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
  • Extensive noledge of Confidential .com implementation cycle in Sales, Marketing, Service and support modules
  • Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client’s need
  • Experience in data migration from SQL server, ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, and ETL tools like Informatica Data Loader and Cast Iron Data Integrator
  • Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators
  • Developed process enhancements through automations including Workflow, Approval Processes, Triggers, and Escalation Rules
  • Acted as primary liaison between operations, technical areas and business line
  • Experience in working wif Customer Portal and Partner Portal
  • Experience in creating training materials for end users
  • Excellent communication and inter - personal skills, accustomed to working in both large and small team environments

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Confidential Administrator / Business Analyst

Roles and Responsibilities:

  • For this global group where major part of the work was done to develop customized solutions that support business requirements and drive key business decisions and also automation processes to improve business process
  • Conducted client meetings to discuss requirements, provide technical consulting, demonstrate and present design overviews of the applications
  • Worked wif the Development team and QA teams to ensure that technical specifications for development and testing are well understood
  • Created custom objects and populated opportunity fields data to make cost effective technology solutions to meet challenging business demands
  • Designed and developed workflow rules, approval processes, triggers, validation rules and other customizations wif Confidential
  • Customized record types and page layouts for Confidential standard and custom objects
  • Worked wif data uploading through Apex Data Loader
  • Created and deployed customizations through Change Sets and resolved the issues while deploying data in production
  • Created reports and dashboards upon the request of business users
  • Provided the security and visbility of data through roles and profiles and gave support to the different Confidential users upon request
  • Acted as primary liaison between operations, technical areas and business line
  • Conducted Confidential training for new employees and supported different saleforce related request

Environment: Confidential .com Unlimited Edition, Creation of Custom Objects, Custom Tabs, Triggers, Approval Processes, Workflows, Security Controls, Reports, Dashboards, Data Loader, Customer Support

Confidential, San Francisco, CA

Confidential Administrator / Analyst

Responsibilities:

  • This was a global project where major part of work was done for building of Communication Portal for the Retail Organisation and storing Order management Data for WholeSale
  • Scheduling the jobs and assigning users to right profiles and creation of large number of public groups
  • Translation Workbench used for showing the org in Brazil, Portuguese
  • Sharing Rules were created for the Store Managers who moved from one store to the other
  • Addressed issues related to user login and visibility of communications
  • Created reports and dashboards upon the request of business users
  • Deployment through Change Sets, Force.com IDE
  • Integration wif SAP PI for pushing user feed from peoplesoft to Confidential
  • Created training materials for end users and also online training through CYBERU

Environment: Confidential .com Unlimited Edition, Creation of Custom Objects, Custom Tabs, Security Controls, Reports, Dashboards, Force.com IDE

Confidential, Fort Worth, TX

Confidential Administrator / Business Analyst

Responsibilities:

  • Conducted meetings wif business users to gather and discuss requirements and present design overviews of the applications
  • Responsible for creating data models and high level system designs, implementation, test plan, test cases during the entire software life cycle
  • Worked closely wif Retail Managers and Job Portal developers to drive successful implementations of new projects, adoption data quality and best practices of use
  • Worked wif the Retail Managers for the auto updates of fields through workflows and approvals
  • Helped in understanding the needs of the clients and successfully able to bridge the gap between technical and nontechnical people
  • Worked on different deployment methods and resolved the issues while deploying data in production.
  • Helped in creating custom reports and dashboards depending on the requirements of the Confidential users
  • Handled bulk data uploading through Apex Data Loader and Import Wizard
  • Worked wif ETL tool like Informatica Data Loader, extensively used SQL DTS packages for ETL
  • Worked in close quarters for the customization of different Confidential apps
  • Designed and developed workflow rules, approval processes, triggers, validation rules and other customizations wif Confidential
  • Provided the security and visbility of data through roles and profiles and gave premier support to the different Confidential users upon request

Environment: Saleforce.com Enterprise Edition, Reports, Dashboards, Custom Objects, Custom Tabs, Triggers, Security Controls, Sandbox, Workflows, Informatica Data Loader

Confidential, Mount Laurel, NJ

Confidential Administrator

Responsibilities:

  • Worked closely wif Confidential Programming team to drive successful implementations of new projects, adoption data quality and best practices of use
  • Assisted in the configuration and maintenance of "Sandbox" environments to facilitate success development and QA testing of new on-demand features and functionality
  • Worked wif Enterprise Version to support and set up workflow
  • Assisted in set up work flow and reported development in Confidential
  • Created separate views for different users for the tabs like accounts, opportunities etc.
  • Created different folders to store the reports of different groups and categories
  • Displayed the quarterly and yearly results on the Dashboards of the users
  • Experience in working wif Cast Iron for Confidential .com configuration
  • Experience in daily customer service through telephone and email communication. Provided basic, premier, and administrative level support for users of the Confidential application
  • Good noledge and experience in customizing Confidential .com consisting of but not limited to the creation of customer reports, dashboards and dashboard components, workflow rules, approval process, validation rules, page layouts, record types, profiles, sharing settings, assignment rules, auto response rules, queues, public groups, email templets, email to case, web to lead, support processes, lead processes, custom buttons and links, security controls, data migration/manipulation, ad mobile configurations
  • Conducted administrative duties which include working wif C- level executives, system administrators, and end users to gather their business requirements then developing customized solutions to meet their needs

Environment: Saleforce.com Enterprise Edition, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox, Workflow, Cast Iron

Confidential, King of Prussia, PA

Sales Force Administrator

Responsibilities:

  • Created Custom objects and fields- Leads, Marketing, Compaign, Dashboard, Sales, Account etc.
  • Configured security and organizational hierarchy for sales for Confidential implementation
  • Customized page layouts for Confidential standard and custom objects
  • Configured Reports for custom objects and associated them to Dashboard
  • Involved in Design and development of workflow rules, triggers, validation rules and other customizations wif Confidential
  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential .com, checking for integrity of the data
  • Worked wif ETL tool like Informatica Data Loader to transfer data into Confidential
  • Reporting development experience wif Interface between Confidential and other applications
  • Conducted Administrative duties which included working wif c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs

Environment: Saleforce.com Enterprise Edition, App Exchange, Apex Language, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Lead processes, Record types

Confidential, Houston, Texas

Functional Analyst

Responsibilities:

  • Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Confidential .com, checking for integrity of the data
  • An ongoing process of Monitoring, maintenance and updating of the existing application in the company
  • Settings Rules and Guidelines for the inbound and outbound activities and assuring that all the agents adhere to them. Generating and sending reports and notice to the particular branches for improvements
  • Generated update/improvement requirements and documenting for a new version. Assisted the project manager in drafting BRDs
  • Drafted test plans and test scenarios for any updated versions including debugging, regression and load testing, and implementations
  • Participated in User Acceptance testing for a new version that came up during my tenure
  • Created Use Case Specifications, Business Flow Diagrams, Activity/State diagram and Sequence diagram using MS Visio, so the developers and other stake holders can understand the business process according to their perspective wif possible alternate scenarios

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