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Senior Business Analyst Resume

Atlanta, GA

SUMMARY

  • My mission is to halp organizations align and integrate business imperatives with IT objectives. My strategy encourages a robust
  • IT framework that directly links product/service strategy to financial and delivery control on a Business Intelligence dashboard.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Senior Business Analyst

Responsibilities:

  • Develop User Stories/Use Cases and associated Acceptance Criteria.
  • Design software solutions, myFreight, for logistics arenas such as warehousing, production planning, customer services, statistical process control, Total Quality Management, and transportation.
  • Integrate logistics and supply chain software information into Confidential databases.
  • Evaluate data requirements, data sources, and data management throughout each process.
  • Analyze and prioritize process improvement opportunities, bottlenecks, and risks to make sound recommendations.
  • Map current state and future state business process flows in Microsoft Visio.
  • Apply related industry standards, best practices, and KPIs.
  • Develop roadmaps to support organizational visions.
  • Drive cultural change to instill focus on fact - based management practices through the use of Lean Six Sigma and other value structured methodologies.
  • Establish clear and focused preferred business outcomes allowing IT clarity in Service Strategy, Portfolio Management, and SWOT validation.
  • Create a strong integration between work intake (CRM), prioritization management (ERP), and Time to Market (BI).

Confidential, Atlanta, GA

Senior Business Process Analyst

Responsibilities:

  • Integrate governance, risk, and compliance to create a clear vision of urgency, capacity, and total technical debt.
  • Institute IT service management functions and roles to maximize accountability, set precise expectations, and increase stakeholder satisfaction.
  • Create an integrated master data strategy in order to provide a platform for business analysis to be applied consistently across the enterprise.
  • Establish performance metrics aligned to corporate strategic imperatives, contract deliverables, and resource appraisals.
  • Increase standardization of work processes and automates best practices in scorecards and dashboards.
  • Facilitate meetings to define business requirements and translate into business process maps and integrate with standard operating procedures.
  • Re-engineer logistical processes through feedback loops.
  • Improveorganizational capabilities to achieve Process Excellence and KPI alignment.
  • Supportproject teams in process quality activities by educating, coaching and mentoring others on process improvement best practices, BPM tools, and corporate governance.

Confidential, Atlanta, GA

Business Process Analyst

Responsibilities:

  • Define the scope, timeline, and phases for implementation of requirements for needed process modification.
  • Constructed work flows and process modeling online and phone customer service.
  • Established metrics and benchmarks to evaluate process success.
  • Ensured that a process meets ongoing user requirements by upgrading, enhancing and supporting it to ensure maximization of efficiencies.
  • Facilitate meetings between the business, IT, and third party stakeholders.

Confidential, Atlanta, GA

Account Manager

Responsibilities:

  • Managed client relationships by maintaining regular contact with client accounts, and establishing positive relationships with senior management, key influencers and decision makers in the organization.Served as product expert for any service-related issues impacting delivery of service or functionality of Confidential 's products and services.
  • Processed reports and rolled out online solutions for new travel management products.
  • Collaborated with Technical Support and Implementations to facilitate improvements in implementation effectiveness and to insure corporate communication was timely and accurate.

Confidential, Atlanta, GA

International Sales Consultant

Responsibilities:

  • Was the first Delta Sales Consultant to sell over $1,000,000 in airline ticket sales in a single quarter, first quarter 1996.
  • Processed customer service and sales requests for various departments, including tasks like flight reaccomodation, customer service triage, and sales scalability.
  • Established standards and wrote programs to simplify the reservation process flow.

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