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Business Analyst Resume

Buckhannon, WV

SUMMARY

  • Business Analyst with exceptional interpersonal aptitude; quickly able to establish rapport with people from diverse backgrounds and all professional levels.
  • Demonstrates creativity, initiative, good judgment and the ability to express thoughts clearly and concisely. Also, reliable working independently as well as in a team capacity and learns new skills rapidly.

PROFESSIONAL EXPERIENCE

Confidential, Buckhannon, WV

Business Analyst

Responsibilities:

  • Interacted with subject matter experts in shipping, sales, merchandising, department heads and customer service to elicitbusinessand solution requirements using interviews, surveys and questionnaires.
  • Decomposed and documented high level requirements into detailed system specifications.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new system requirements.
  • Gathered and Analyzed Requirements and created Use cases, Use Case Diagrams, Activity Diagrams using Visio.Comfortable in a results - driven environment working across web and/or mobile applications.
  • Developedbusinessmodels to clearly depict process flows relating to specificbusinessrequirements to convey system and functional requirements to bothbusinessand technical staffs.
  • Participated in JAD sessions with development team, research andbusinessteam to develop prototype for User Interface.
  • Participated in the detailed reviews of the product Impact analysis to ensure the features being developed matches the product requirements.
  • Managed requirements change using requirements traceability matrix(RTM).
  • Assisted Software testers in the development of Test Cases, Test Scripts and conducted User Acceptance Testing with end users.
  • Prepared material so that end users become more comfortable using the new system.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

  • Defined and documented existingbusinessprocess for wetlands claims by conducting interviews and document analysis.
  • Gathered information regarding existing claim filing process issues by conducting root cause analysis
  • Contributed to the development of streamline processes to simplify and improve steps required in claim filing process.
  • Gatheredbusinessand solution requirements for claim filing processing by conducting brainstorming sessions, surveys and interviews with key stakeholders such as claims reviewers, team leads, lawyers and development team.
  • Participated in focus groups meetings with staff, project managers and development team to assist in the automation of wetlands Claim Filing.
  • Assessed eachbusinessprocess from initial claim filing to claim processing, approval and disbursement of funds to allow integration of each into one single database.
  • Participated in JAD sessions and actively engaged with Subject Matter Experts and end users for defining functional requirements and system specifications.
  • Re - engineeredbusinessprocess and built detailed maps for futurebusinessprocess.
  • Managed Traceability matrix forbusiness, functional and use case requirements.
  • Assisted Quality Assurance team in developing Test Cases, Test Scripts and conducted User Acceptance Test, Working knowledge of HTML, CSS, JavaScript, jQuery, JSP, Adobe Suite

Confidential, Atlanta, GA

Help Desk Analyst

Responsibilities:

  • Loading and supporting standard and non-standard software packages.
  • Laptop and desktop (Windows- and Mac-based) system installation, configuration, upgrades and troubleshooting
  • Handling user inquiries as they arrive via e-mail, tickets, telephone, dynamically prioritizing and scheduling appropriately
  • Replacing defective or malfunctioning components of client systems.
  • Contacting software and hardware vendors to request service for defective products
  • Collaborating with system admins, developers and application owners to identify solutions and improvements to the user experience
  • Clearly communicating technical solutions in a user-friendly, professional manner

Confidential, Atlanta, GA

Case Assistant /Help Desk Analyst

Responsibilities:

  • Contracted by the Department of Labor to process permanent work Visa applications
  • Worked with team to verify accuracy of all applications entered into thecasemanagement system
  • Tracked production and location of cases using Microsoft Excel
  • Provided attention to detail and data analysis for all mailed-in cases
  • Maintained a very low individual and team error count for all cases keyed and submitted
  • Assisted Analyst Review, Appeals, Audit, and facilitated meetings to find effective solutions
  • Complied with standard operating procedures

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