We provide IT Staff Augmentation Services!

Customer Care Agent Resume

5.00/5 (Submit Your Rating)

Houston, TexaS

Hire Now

OBJECTIVE:

  • A hard working individual who is not afraid to try new things, I am friendly and have excellent communication and problem solving skills. I have more than 12 years of experience working in a call center including sales and customer service environment.
  • I am goal oriented and always willing to give 110% in my job duties. I am an excellent team player who believes in motivating others in our collective effort to achieve our company’s goals. I also have a very good attendant history and take my Job very seriously.
  • I am very intelligent, driven, flexible, creative, innovative and extremely successful at everything that I do. I am a very fast learner and can easily adapt to any job situation.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Customer Care Agent

Responsibilities:

  • Resolving customer’s complaints and claims on a case by case basis
  • Providing follow - ups
  • Collaborating with Technicians and sub-contractors to resolve customer’s issues
  • Retrieving and mailing documents
  • Responding to customer’s online feedbacks
  • Working with financial institutions to resolve credit card disputes

Confidential, Houston, Texas

Senior Service Specialist

Responsibilities:

  • Handling escalated calls from our frontline bankers
  • Assisted frontline bankers with support and information to better assist customers
  • Taking retention calls to retain accounts
  • Assisted customers with Chase online inquires and support
  • Sold product and services

Confidential, Phoenix, AZ

Telephone Banking/Escalations

Responsibilities:

  • Assisted customer with issues regarding their various accounts
  • Sold product on and services
  • Took escalated calls from frontline bankers
  • Provided frontline bankers with support and information to better assist our customers

Confidential, Phoenix, AZ

Customer Service Consultant- Small Business Accounts

Responsibilities:

  • Servicing our small business customers over the phone
  • Sold products and services
  • Help retain accounts

Confidential, Phoenix, AZ

Customer Service Representative

Responsibilities:

  • Processing phone orders for infomercial companies
  • Answering product questions and providing general information
  • Helped with order tracking and billing disputes
  • Resolving customer’s concerns regarding new and existing orders

Confidential, Phoenix, AZ

Inbound Service/Sales Rep

Responsibilities:

  • Signing customers up with new Nextel Service
  • Servicing existing Nextel accounts
  • Retaining of accounts

Confidential, Phoenix, AZ

Telemarketing

Responsibilities:

  • Sales of Newspaper subscription through outbound calls
  • Processing orders
  • Processing payments
  • Order Cancellations/ Servicing

Confidential, Phoenix, AZ

Telemarketing

Responsibilities:

  • Sold Qwest DSL and bundled services to existing and new Qwest customers
  • Sold Road Side Assistance to existing credit card holders
  • Sold medical health plans to credit card holders

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship