SUMMARY:

• Dynamic and accomplished IT professional having 11+ total years of experience in IT Sector. This includes 5.5+ years as Sr. IT Business Analyst/Project Manager in O&G, Retail/Telecom, Insurance and Pharmaceutical Domains. 5+ years in design, development, maintenance & QA Testing Projects in Manufacturing, Banking & Insurance domains in IBM Mainframe environments.
• Excellent and Superior verbal and writing skills, especially with regards to presenting findings to both technical and non - technical audiences.
• Have the ability to understand the business processes involved & strategising qualitative & quantitative methods to increase the overall efficiency of the organisation thereby achieving higher customer satisfaction.
• Acquired broad knowledge of Business needs & served as liaison between IT and Line of Business.
• Demonstrated strong work ethic, which is vital to the project as well as company achieving its goals.
• Responsible for soliciting and gathering functional and nonfunctional requirements, business vision documentation, context diagramming, stakeholder identification, process and data flows, use cases, user testing planning, and user test execution and analysis approach as related to Project.
• Exhibited financial expertise, business acumen, leadership, analytical thinking, communication abilities, and proactivity. Performed user acceptance testing (UAT), System Testing, Impact analysis and Risk analysis.
• Resolved questions/issues/conflicts with business requirements between business unit and IT.
• Knowledge of change management and Owned and managed changes to any business requirements and facilitated sign offs and approval.
• Experienced with software development life cycle (SDLC) and processes with emphasis on requirements elicitation, analysis, specification, and verification while working in Agile, Waterfall methodology.
• Successfully created User Stories, user acceptance criteria, process flows, Use Cases, test plan, test design spec. & Translated URs to create testing scenarios, test data, test cases & test execution
• Concepts of ITIL - Service Strategy, Service Design, Transition, Operation, Continual Service Improvement
• Conducts internal and external specification reviews for functionality.
• Researches system problems, documents and communicates findings.
• Expertise in MS SharePoint, MS Visio, MS Office, MS Excel, MS PowerPoint, JIRA
• Skills exposed to: Program & Project Management • Portfolio Management • Technology Implementations • Software & Infrastructure Development Lifecycles • Agile (Scrum) & Waterfall Methodologies • Budget & Schedule Management • Team Management • Matrix Management • Relationship Management • Process Improvement • Solutions Design & Estimation • Cross-functional Collaboration • IT System Operations • API • Data Management & BI • Cloud Computing • Web Portals.

SKILL MATRIX:

Technology Area/Domain: Product Suite

IBM Mainframe: TSO/ ISPF, COBOL, JCL, SQL

Operating Systems: OS/390, Windows NT/XP/7/10.

Database: SQL, DB2, ORACLE

Tools: /Software: JIRA, MS SharePoint, MS Visio, MS Office, MS Excel, MS PowerPoint

Undergone: Quality Process, IT security awareness, JAD sessions

WORK EXPERIENCE:

Confidential, Houston, TX

Project Manager/Sr IT Business Analyst

Responsibilities:

• Communicated (verbal and written) with business, development, and senior management on progress of Release Period project goals, objectives, and testing efforts. Build and deliver QA project status reports and metrics on test case development, test execution progress, defect tracking and schedule milestones using HP ALM.
• Wrote SQL queries to verify data.
• Participated in meetings with projects managers and development teams to ensure timely completion of tasks.
• Created User Stories, planned, scheduled and added Backlogs for the prioritisation process.
• Involved in Iterations/Sprint planning and assigned owners for each task in Iterations.
• Applied Change management process as needed to fulfil requirements for the end user.
• Effectively managed/communicated project changes, as delivered per Change Control Board.
• Reviewed and approved final Business Requirements, High Level Project Test Strategy, Design, Detailed Design, Requirement Traceability Matrix(RTM), Application Test Plan and Release Plan.
• Worked with Project Managers to provide cross-project information, resourcing requests and release scheduling.
• Facilitated and participated in risk and issue identification, impact analysis.
• The systems were using Oracle, Data Warehousing, SAP, .NET, C#, HTML, SQL, JavaScript, Business Objects, MS Access, Enterprise Architect .Net based and other Enterprise wide applications.

Environment: JIRA, MS Visio 2010, MS Office 2013, MS SharePoint, HP ALM(QC)

Confidential, Meriden, CT

Sr.IT Business Analyst/Project Manager

Responsibilities:

• Participated in cross-functional teams between developers and financial analysts to gather requirements and provide data analysis within the user story, feature, or epic
• Worked with the brand creative team to suggest customisations to user stories to better implement business bjectives.
• Also provided translation of business requirements and created workflow charts to visually display business concepts.
• Interpreted the needs for the end customer in order to ensure the discount code was easy to use when received through Direct mail or Email
• Worked closely with other business analysts to provide technical guidance, conducted workshops with the business users designing, configuring, and testing to provide post implementation support
• Designed, created and maintained reports that are clear, concise, and representative of the intent owner needs and objectives using query, reporting, and visualisation tools Build logic to send email/mail notifications
• Identifying the test data for the test cases & worked on writing the complex SQL queries using Flow Control, bulk INSERT, and CREATE, DELETE and UPDATE statements.
• Business Work Request Collect information monthly on closed request; Create spreadsheet and graphs based on collected information
• Organise and facilitate meetings; collect information during meeting; provide estimate; present Create ongoing process: plan and facilitate meetings
• On-call: plan, meet (interview team members) and document

Environment: JIRA, SQL, PowerPoint, MS Visio, SharePoint, MS Office.

IT Business Analyst

Responsibilities:

• Participated in using the Agile Methodologies on projects utilizing full Systems Development Life Cycle (SDLC), while using MS SharePoint for storing project documents.Build logic to send email/mail notifications
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements about the online money transfer experience.
• Conducted requirement gathering sessions with the purpose of creating User Stories, Epics, and Features created for the various releases throughout the year.
• Quick ability to identify, research, investigates, analyze, define and document business processes.
• Responsible for identifying and documenting business rules and creating detailed Use Stories.
• Using detailed knowledge of application features and functions assess scope and impact of business needs throughout analysis and completion of all enhancement specifications.
• Act as a resource in understanding how IT systems carry out business functions and assist in ensuring the timely and effective implementation of projects.
• Designed and developed Use Stories, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using MS Visio.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Develop the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Assist in development of materials for new technology and process improvements.
• Interact with team to review and develop and review data exchange or data sharing models.
• Experience creating design documentation related to system specifications including user interfaces, security and control, performance requirements and data conversion.

Environment: MS Project, SQL, PowerPoint, MS Visio, SharePoint, MS Office.

Confidential, Groton, CT

IT Business Analyst

Responsibilities:

• Responsible for implementing change requests and enhancements.
• Interacted with business to understand business needs. Analyze user requirements and help Business Analysts create the Functional and technical Requirement Specifications. Developed technical solution blueprint and review with client.
• Business analyst for enterprise wide remediation program consisting of Application Vulnerability, Server archiving, Audit management and Data Loss Prevention projects
• Created user stories and use case for data and visualization requirements.
• Worked successfully toward Traceability matrix, mapped SOP to business requirement, business requirement to user requirement, user requirement to Use cases for solution which did not had business requirement and functional requirement.
• Solves critical Business Functional, Investigational data issue raised by the clients in data access program and implement solution to generate visualization
• Created business flow for Inspection Management requirement with key business stakeholders using Visio.
• Perform impact analysis, configuration design and development of business flow change request. Understand changes to business functionality and developing BRD, FSD, Traceability Matrix, Test Plan UAT and Material.
• Maintain the compliant state of the health care applications by following approved Standard Operating Procedures (SOP) and SDLC process.
• Work with third party vendor for business functional and technical solution and successfully negotiated service and cost model.
• Analyze reported defects and fix dashboard/visualization related issues.
• Provide support to team members in understanding and working on the critical business processes and value stream modeling.
• Interacted with Onshore and Offshore team in terms of getting business needs passed on, getting business requirement validated and ensure that Application is up to the mark by following Quality standards.

Environment: Microsoft Office Suite, Remedy, MS Visio, MS Project, Quality center, SharePoint.

Confidential

Senior Software Engineer

Responsibilities:

• Build logic to send email/mail notifications
• Prod bug debugging and permanent fix implementations.
• Testing and execution of JCL’s and COBOL programs.
• Meet with architects and tech leads to brief on the business requirement and convert it into tech requirements.
• Design and implementation of minor Enhancements /workarounds to the user problems when needed.
• Conducted Database testing-Vendor Coordination-Documents Validation-Conducted Integration Testing and System testing
• Created Tech Specs, Unit test plan & results documents. .
• Coordinating with onshore team for the coding and test cycle runs.
• ULSO (Unit Linked Strategic Operations) is a Project which deals with Unit Linked Policies. ULSO comes under an area called UKFS. ULIP Policies are mainly dealing with Pension Policies.
• The Main 3 Systems associated with ULSO are 1) PRE (Pricing Rule Engine) 2) TP (Transaction Processing) and 3) Pipeline/MI (Pipeline/Management Information).
• New Business can come through Agents, Brokers and Online and if it is a Unit Linked Policy then ULSO will be processing those Policies depending on the amount, Type of Policy and the Type of Fund we need to go for. (Types of Funds Include Funds Specific to SL and Funds Not Specific to SL). Customer can pay money through Debit, Credit Card and Cheques.
• Initially the transaction will be in Pending Status and In case of forward pricing the allocation date will be two days after the Effective date and once the funds get allocated then the status will change from ‘Pending to Active’.
• Cheques can be suspended for a maximum of 15 days. If it’s not encashed within this timeframe then the transaction will be kept in reversal status for another 15 days. And after 15 days if the status remains same, then everything will clean out and will delete the entries from all the db2 tables.
• Support for New test environment.
• Converted Jobs, Procs and Control cards for Separate Test environment.
• Involved in DPG and SMR activities.
• Used AGILE methodology.
• Attended daily SCRUM meetings.
• Extensively worked on Iterations.

Environment: CA-7, Abend Aid, File-Aid, DB2, Oracle, Endevor, Xpeditor, COBOL, JCL, CICS, VSAM, DB2, Easytrieve

Confidential

Senior Software Engineer

Responsibilities:

• Provided 24/7 support and handled client queries for various Inventory, Product Data Management and Planning applications.
• Inventory application maintains the inventory for the materials. Planning application forecast the Inventory, Which need to be manufactured in next week.
• Build logic to send email/mail notifications Responsible and Coordinated with Performance Testing (Stress/Load tests),Security testing and Accessibility Testing.
• The support involved development and maintenance of Inventory applications and enhancement of applications.
• Prod bug debugging and permanent fix implementations.
• Testing and execution of JCL’s and COBOL programs. Writing new JCL.
• Meet with architects and tech leads to brief on the business requirement and convert it into tech requirements.
• Design and implementation of minor Enhancements /workarounds to the user problems when needed.
• Analysis, Coding, Testing, Review, Release and implementation activities for work Requests.
• Handling User requests and Queries
• Jobs Monitoring and fixing within the SLA if any ABEND occurs.
• Worked in Planning and Inventory domain areas.
• The main objective of another internal project PDM- Enhancement in EDAC application is to retire the IMS BOMBASE DB partially from EDAC (Engineering Data Access Control) application system.
• The EDAC system has all product and product line information of the manufacturing goods. This is a core system which has interface with different external systems.
• SME for the Inventory application EDAC.
• Was the DP coordinator, involved in monthly DP meetings with QA’s.
• Written different JCL and involved in major code changed during project: Bombase retirement.
• Has handled multilevel implementation and job monitoring during the 18 months project.
• Being a full-time employee, was able to coordinate with contractors and onsite teams.
• Had direct interaction with Clients and other teams across the globe.

Environment: CA-7, File-Aid, Abend Aid, DB2, Oracle, Abend Aid, DB2, Endevor, Xpeditor, COBOL, JCL, VSAM, DB2, Easytrieve, IMS DB/DC, PL/SQL

Confidential

Assistant System Engineer

Responsibilities:

• Design and implementation of minor Enhancements /workarounds to the user problems when needed.
• Analysis, Coding, Testing, Review, Release and implementation activities for work Requests.
• Handling User requests and Queries
• Jobs Monitoring and fixing within the SLA if any ABEND occurs.
• Production Support and Maintenance for Express Payment which is a consumer product, an economical bill payment service that allows consumers to pay their auto, mortgage, credit card and other bills faster.
• Express Payment is currently available Confidential agents within the United States and via the Internet.
• Middleware / Point of Sale (POS) applications involve Websphere, Informatica support and Country Currency Conversion.
• Express Payment and the other above said application systems have specific users with whom interaction is desired to identify with their requirement and deliver a quality product.
• These specific users login their requirement in form of Information Technology Request (ITR) and Account Help Desk (AHD).
• Money Order is a form of payment that can be used by its purchaser to pay bills or other financial obligations or to purchase goods or services worldwide.
• Adding agents and creating new JCL and coding in the base COBOL program the logic as per the tech spec.
• Complete understanding of the business logic in source (programs) and complex architecture is required to provide 24X7 services for quick turnaround.
• Impact Analysis of the programs related to ITR/AHD
• Coordination with onsite team to understand and consolidate requirements
• Estimation for completion of the ITR/AHD
• Identifying the components and outline the changes to be done
• Development of Cobol, Easytrieve programs as per the ITR
• Customization of Job for Unit Testing
• Fixing of bugs if any
• Preparation of test cases
• Implementation of test cases and documenting it.
• Packing the components and raising an Infra.
• Monitoring the job during implementation.

Environment: CA-7, File-Aid, SQL, Oracle, Endevor, Xpeditor, COBOL, JCL, CICS, VSAM, DB2, Easytrieve, PL/SQL.