SUMMARY

• 9+ years of experience as Business System Analyst with great knowledge of Eliciting &Documenting Business /software Requirements.
• Software Quality Assurance Engineer with more than 7+ years of Software Testing experience.
• 3 years working experience with DWH & BI Teams for ETL & Analytical purposes and ensured meeting KPI goals according to the strategic year planning.
• Working as Certified Scrum Master (CSM) since the last 3+ year in an IT Agile environment
• Excellent Business Process mapping skills, creating UMLs and Data flow diagrams, exposure analyzing, isolating and interpreting business needs and develop appropriate technical solutions.
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders. Great Experience working with Third parties and creating proposals (RFP documents) for them.
• Dedicated individual having lot of experience in Technical Management as well as writing User Stories, Use cases, Edge cases, defining Business Rules, creating Wireframes, Flow charts, Logic flow diagrams, prototypes, mockups etc.
• Strong problem solving and analytical skills through Issue Management Process; ability to analyze complex technical problems through statistical and probability Analysis.
• Ability to multi - task, shift gears quickly, work independently and collaboratively, adapt easily to shifting priorities, process changes, and schedule changes.
• Efficient in Risk Management as well as in Time Management.
• Excellent Coordinator, communicator and acts as bridge to eliminate gaps between Onshore as well as Offshore teams.
• Dedicated Lead and Process Oriented individual, who is always focused to keep the team together and on track.
• Working experience with Software Development Methodologies i.e. Agile, Waterfall, iterative.
• Excellent verbal and written communications; ability to explain issues clearly and concisely and establish effective working relationships
• Keen & Quick Learner, always ready to take initiatives towards continuous improvement.
• Lead requirements gathering activities via multiple methods of collaboration (workshops, interview sessions, etc.)
• Translation of Business Requirements into Functional & Technical specifications, able to work closely with subject matter experts (SME) and leadership across the organization as well as external vendors
• Strong & precise analytical skills by paying attention to little detail.
• Team player as well as equally capable of working independently; excellent organizational and time management skills. Excellent ability to effectively work within a team, including the ability to evaluate information from multiple sources and help distinguish user requests from user needs.
• Very good working understanding of entire Software Development Life Cycle (SDLC) and Testing Life Cycle.
• Proven ability to plan strategic quality control metrics and methodologies, quality teams and exposure to software testing with service oriented architecture (SOA).
• Have an in-depth knowledge of contemporary QA/test principles, methodologies, and techniques in regards to black box testing, regression testing, and test automation.
• User Acceptance Testing experience as well as well experienced in developing Test Plans, Test Execution, Defect Tracking, and Report Generation.
• Working experience with Data mapping by using Macros.
• Experienced in recording tests, debugging tests, editing Java scripts, running test scripts and analyzing results using testing tools Quick Test Pro & Selenium
• Experienced in Data Validation and Back end testing of databases to check the integrity of data. Used extensively SQL Queries to retrieve data from database.

PROFESSIONAL EXPERIENCE

Confidential

CI Scrum Master/Lead Business System Analyst

Responsibilities:

• Worked with the Stakeholders and SME’s to gather the requirements for automation of in-house PASI reporting tool.
• Created Data flow mapping for the different processes involved all the way
• Mentoring and coaching associate BA’s.and assisted project team in presenting an application/solution context to IT & Business. Additionally, they will assist users in developing and documenting conversion and implementation procedures.
• Working closely with SAP team to pull tables and transactions directly from SAP to .Net Application and the steps involved in it.
• Being involved in database design and worked with SQL joins.
• Elicit requirements for system changes; Validates, simplifies, organizes and translates requirements such that operational processes fit within systems constraints.
• Performed application system analysis, prepare data flow diagrams and design screen/report layouts as part of business systems solution/application design.
• Collaborate with cross-functional teams to determine broader requirements across business units and larger organizational areas; identify dependencies and interdependencies.
• Document business requirements according to established department standards using requirements documents and impact scenarios.
• Responsible for interpreting, grooming, and general management of requirements.
• Create Stakeholder Analysis Template and executed the process to get effective stakeholder’s list.
• Managed end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope
• Managed relationships and communication with all project stakeholders
• Agree approach to delivery within the delivery project team
• Defined systems scope and objectives for implementing systems that achieve business goals; devises more optimal systems and processes.
• Balance user community needs/requirements with project schedule and IT resources available to determine system design.
• Prepared Project Documentation approved SDLC
• Lead system requirements meetings/sessions
• Coordinated, documented, and executed system testing across IT and business groups
• Participated and worked on other project related activities as the need arises
• Coordinated and documented go-live activities (including change control processes)
• Hand off and review of project documentation to support organization
• Helping troubleshoot and resolve support issues from time to time as need arises
• Lead, develop, and execute test plans for system and user acceptance testing.
• Administer and participate in system testing and user acceptance testing
• Work across Project team to develop a clearly defined (and gain agreement on) project functional and non-functional requirements document and develop systems context with Integration/ Technical developers following approved SDLC.
• Use time management when involved in multiple projects of complex nature.
• Use analytical approach and techniques to understand business problem/requirement and propose recommended solution.
• Prioritize work assignments based on approved work.
• Evaluates existing application products that could address requirements and develops recommendations where appropriate.
• Lead and coached the project team as appropriate and according to the needs of the individual project
• Ensure that the scrum team adheres to scrum theory, practices and rules, and work as a servant leader within the project team.
• Provid clear ownership for and visibility of the resolution of all project risks and issues
• Lead improvements to the efficiency and effectiveness of the project delivery service and contribute to the identification of areas of improvement.
• Ensured the decisions made on project approach are documented and comply with our ISO 9001 and ISO27001 requirements
• Provided regular, constructive feedback to project team members and their line managers
• As part of the Continuous Improvement team, my roles was to provide guidance and support to the team and organization on how to use Agile/Scrum practices and values to prosperous customers.
• Excellent communication and mentoring skills.
• Guiding the team on how to get the most out of self-organization.
• Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitating getting the work done without coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Knowledge of various Agile approaches: XP, Kanban, Crystal, FDD, etc.
• Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing.
• Applicable knowledge of the technologies used by the teams
• Experience in playing the Scrum Master role for at least 2+ year for a software development team that was diligently applying Scrum principles, practices, and theory.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown technologies, various Retrospective formats, handling bugs, etc.).

Environment: JIRA, Confluence, Tableau, SAP Hana, .Net MVC 5, Trello, Excel Charts for Reporting Purposes, Caliber, Survey Monkey, SharePoint, Toad, SQL Navigator, Excel, MS Project, MS Visio, Windows XP

Confidential, New Haven, CT

BA/QA Analyst

Responsibilities:

• Reviewed various documents like SRS and BRD and developed Test Strategy and Test Plan documents. Also developed traceability matrix for test requirements and test cases to highlight requirement coverage.
• Created visual models, charts, flow diagrams and other specification components that facilitate simplification and abstraction.
• Created use cases through Process flow, Scenario, and Class diagrams using UML.
• Created Test Plans, Manual Test Cases and Test Reports during different releases of this application.
• Used QuickTest Professional to run the Regression Cycle of the application.
• Developed scripts in Standard and Low level recording format and used Shared Object Repository to store all test objects. Implemented synchronization points, standard check points, Text check points and XML checkpoints to carryout Regression testing.
• Responsible for writing the Performance test plan document for load/Stress testing and designed the load test environment.
• Analyzed performance through Throughput, Average CPU Usage, Response Time, Network Delay, Transaction Response time graphs.
• Created SQL queries to test the backend functionality of the application
• Used Quality Center to organize all the scripts systemically.
• Extensively involved in creating status reports, traceability requirements, risk analysis, scheduling estimates and setting timelines and milestones

Environment: Jira, Confluence, Slack, Zoom, Terraforam test servers, Tera Data, SharePoint, Heidi DB, SQL DB, MS Office, MS Project, MS Visio

Confidential

Sr. Business Analyst / Scrum Master

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
• Manages and leads business process improvement initiatives including design, documentation, training, and implementation based on project specific requirements.
• Administers and maintains company’s Technical specifications and related documentation.
• Documents workflow and makes appropriate recommendations that positively impact operational effectiveness.
• Keep track of documentation using Confluence. Track trends in all key process areas.
• Prepared Business Requirement Document then manage, analyze, and convert business requirements into functional specifications
• Developed use cases from requirements and created UML diagrams such as use case diagrams, activity diagrams, and sequence diagrams. Managed schedules and collaborated with different teams working on the project.
• Designed high-level application and data flow diagrams. Worked with users, offshore business team and developers to define and document solutions to the business requirements
• Communication and coordination with offshore business & production teams to collect and understand business requirements. Acted as a liaison between offshore business team and local development and QA teams.
• Assisted in Change management for a better process automation, traceability and control for a SDLC using clear quest tool solution.
• Guided Test Engineers to develop test plans and test scripts for software corrections and enhancements. Reviews and approves test plans and cases based on various levels of requirements details.
• Clarified QA team issues and reviewed test plans and test scripts developed by development team and QA team to make sure all requirements have been covered in scripts and tested properly.
• Facilitated the system integration and UAT for each release. Identified any job failures, hot/spot fixes in due course and ensured they were implemented by the development team.
• Lead the test team in creating, implementing and maintaining test documents according to the BRD. Maintains documentation of all test results to assist with debugging and modification of business application.
• Created SharePoint workflows and managed SharePoint site for team and published articles and updates for team.
• Manages the development and implementation of reports and analysis:
• Supports the ad-hoc reporting needs of the finance team by helping to identify, design and implement required reports.
• Leads the benchmarking process by evaluating areas of opportunity and creating plans to achieve increased performance, productivity and effectiveness in services provided.
• Support the Finance team with their reporting requirements to ensure accurate and timely reporting to all levels of the organization.
• Works with functional managers to establish performance KPIs and reporting across relevant measures and systems.
• Worked with DWH team to analyze live data using Kibana tool, created dashboards.
• Lead the team to Map data as it passes on through different ETL processes.
• Worked with Teradata and data profiling.
• Worked with BI team for creating Data Marts & Data Cubes and have used OBIEE as BI Reporting tool.
• Provides training, documentation, and guidance to management, accounting personnel, and operations personnel, as needed.
• Assists Executive Management as necessary in the formulation of company policy and procedures that establish management oversight and financial objectives.
• Develops departmental objectives, policies, and plans to advance the company’s overall strategies and goals.
• Manages multiple complex projects and initiatives within a highly dynamic, cross-functional environment.
• Makes and assumes other duties and responsibilities required or assigned by management.
• Communicated and interacted on a regular basis with the team during different stages of the project
• Conducted daily scrum meetings (On Shore & Offshore teams) to coach and mentor the self-organized, cross-functional Agile Project team on key principles of Agile competencies & practices including team ownership, commitment, effective user stories, agile estimation, and transparency.
• Facilitated Scrum meetings and managed product backlogs using JIRA for Agile development methodology for various projects.Created/Analyzed/Monitored/Reviewed tasks during Sprint Planning using the Jira PM Board.
• Provide Coordination with the Business Intelligence Team for discussing requirements and generate different reporting for the Product Management and higher Execs.
• Managed dependencies and worked with dependent and interfacing teams to align support and delivery of product to ensure team success including process mapping of entire commercial loan life cycle operation to identify gaps and opportunities.
• Coached teams with Story writing, story sizing, Sprint backlog grooming, pre-planning, planning activities using Agile. Conducted retrospectives, sprint demos and monitored health of sprints continuously.
• Conducted sprint planning sessions, sprint retrospectives to improve the team performance with every sprint
• Provided base line metrics, test cases coverage metrics, QA/Production defect trends, test quality trends
• Worked with Product Owners on product backlog priorities and organizing sprint logs. Assess the impact of new changes or upgrades to existing applications in production with respect to the process flow and data flow end to end (E2E) including upstream and downstream impact of the application
• Evaluated risks, opportunities and successes for measuring effectiveness of Change Management.
• Implementing changes in workflows, processes and User Interface based on business requirements that enhance the use of the tool and streamlines company processes.
• Acted as change agent and worked with change manager and change committee for implementing changes.
• Responsible for suggesting and tracking continuous improvement initiatives associated with Production and R&D Department, TDD, ATDD and other areas as required.

Environment: OBIEE, Kibana, Elastic Search, Jira, Confluence, Excel Charts for Reporting Purposes, Caliber, MQ Series, TeraData, SharePoint, Toad, SQL Navigator, MS Office, MS Project, MS Visio

Confidential, Boston, MA

Business Analyst / Data Validation Engineer

Responsibilities:

• Gathered business requirements by conducting detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)
• Communicated and interacted on a regular basis with the project manager and development team during different stages of the project
• Created functional specification of the requirement. Analyzed and modelled the system using data flow diagrams, functional diagrams and process flow diagrams.
• Performed Use-Case analysis using UML. Worked on the Flowchart and process diagram along with sequence diagram using Microsoft Visio.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues, and build consensus to avoid delays and implement project on time and on budget.
• Prepared Business Requirement Document then manage, analyze, and convert business requirements into functional specifications
• Communicated with developers to fulfill the business needs regarding Reporting to ensure meeting KPI goals.
• Communication and coordination with offshore business team to collect and understand business requirements. Acted as a liaison between offshore business team and local development and QA team
• Ensured that system requirements meet business needs and that the business is able to fully integrate and implement new systems or system features
• Elicit requirements using interviews, document analysis, requirements workshops, business process descriptions, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Lead integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, engineers, and quality assurance
• Worked within and across business units to prioritize, plan, and execute the development schedule for major product releases
• Managed and tracked team velocity, financials, and other KPIs in relation to the plan and published progress reports
• Manage the software QA engineering team including staffing and performance appraisals.Managed the project life cycle including resource planning, release planning, and performance in an iterative development environment.
• Created Master test plan to test Functional, Integration, Performance of GRID Application. Helped other test leads to refine test plans and test cases in order to improve test coverage.
• Collected and analyzed data for software process evaluation and improvements, and integrates them into business processes and needs. Performed quality audits across the various IT functions to ensure quality standards, procedures, and methodologies are being followed.
• Documents all problems and assists in their resolution. Delivered quality process training to technical staff and act as an internal quality consultant to advise or influence business or technical partners.
• Supervised test execution activities and reviews test results to ensure operation meets business expectations. Defined, tracked and socialized quality assurance metrics such as defect counts, test results, test cycle definition and functional coverage
• Assisted business users in defining User Acceptance Testing, test cases and plans. Establish and maintain test cases and test data in Quality Center and Salesforce
• Worked with Business Users (UAT) through coaching and mentoring to ensure tasks are completed on time.
• Worked with process improvement teams to ensure effective process improvements are implemented. Ensured process improvements are documented and incorporated in the quality assurance process
• Documents workflow and makes appropriate recommendations that positively impact operational effectiveness.
• Keep track of documentation using Confluence. Track trends in all key process areas.
• Prepared Business Requirement Document then manage, analyze, and convert business requirements into functional specifications
• Manages the development and implementation of reports and analysis:
• Supports the ad-hoc reporting needs of the finance team by helping to identify, design and implement required reports.
• Leads the benchmarking process by evaluating areas of opportunity and creating plans to achieve increased performance, productivity and effectiveness in services provided.
• Support the Finance team with their reporting requirements to ensure accurate and timely reporting to all levels of the organization.
• Works with functional managers to establish performance KPIs and reporting across relevant measures and systems.
• Worked with Datawarehousing Solution Architects to create schemas using ERWin Data Modeling tool, being involved in ETL processes by using Talend tool.
• Worked with BI team for creating Data Marts & Data Cubes and have used OBIEE as BI Reporting tool.
• Managed and appropriately escalated, delivery impediments, risks, issues, and changes tied to the product development initiatives
• Worked closely with engineers to architect and help develop the best technical design and approach. Foster culture of continuous improvement through mentoring, feedback, and metrics
• Ensured deliverables across QA teams are high quality and clearly documented
• Managed the QA engineering team including staffing and performance appraisals.Helped Project Manager to manage the project life cycle including resource planning, release planning, and performance in an iterative development environment.
• Managed entire Defect life cycle using HP Quality Center. Reported directly to Director Quality Assurance and assisting to collect status reports and schedule formal and informal weekly meetings with team members.

Environment: Jira, Confluence, Quality Center, ERWin, Talend, OBIEE 11g, Caliber, MQ Series, TeraData, SharePoint, Toad, SQL Navigator, Excel, MS Project, MS Visio, Windows XP

Confidential, Montreal, QC

Business Analyst/ Lead SQA Engineer

Responsibilities:

• Leads requirements gathering activities via multiple methods of collaboration (workshops, interview sessions, etc.).
• Analyzed requirements during the requirements analysis phase of project. Kept track of the new requirements from the Project.
• Translation of business requirements into functional (and non-functional) specifications. Ensure all requirements are traceable, feasible, unambiguous, verifiable as well as adhere to SDLC guidelines
• Provides other support for internal Enterprise Support improvement projects as required which might include product analysis, defect triage, determining testing approaches, testing activities, test data collection and preparation, and regression testing. Provide high quality, timely estimates for project tasks, activities, and deliverables.
• Involved in the analysis of business requirements, system specifications and wrote test plans, test cases for the smoke, GUI, functional, security, database and integration testing.
• Followed the Procedure of the company in writing Test Plan and Test Cases using Business requirements document and Functional requirements document.
• Worked with DWH & BI Team for ETL process flow and Data Mapping, during OLTP & OLAP processes.
• Worked with Tableau BI tool for measuring KPI metrics and for analytical purposes.
• Worked with QA Director to prepare and maintain project costs and schedules, by realistically estimating activity duration and risks, to meet company standards. Managed risks, issues, status, communication, planning, execution and resources in order to meet QA deliverables.
• Created and reviewed project documentation in order to monitor and control QA deliverables. Engaged project stakeholders to ensure adequate representation on the project. Collaborated with colleagues across the organization to get things done.
• Created and implemented overall test strategy on testing web services. Coordinated product releases through QA while working closely with Product Management, Senior Management and the Business Stakeholders, to produce high quality software on time to meet aggressive release schedules.
• Based on Test Strategy, designed the Test Plan tree in QC. Organized Test Lab in different hierarchical level to reflect different phases and Cycles of Test execution. Developed VB scripts to manage QC Test Plan
• Created use cases through Process flow, Scenario, and Class diagrams using UML.
• Used Quick Test Professional to run the Regression Cycle of the application.
• Developed scripts in Standard and Low level recording format and used Shared Object Repository to store all test objects. Implemented synchronization points, standard check points, Text check points and XML checkpoints to carryout Regression testing.
• Prepared traceability matrices, daily reports to improve quality processes and develop successful estimation model.
• Ensured release sign - off and prepared reports like test execution summary, defect summary, deployment success.
• Implemented training and development plans for team of five QA testers. Mentor junior associates.
• Directed the day-to-day activities of the QA teams for mediation and reporting systems. Mentor staff in a fast paced development environment, creating a loyal team and a positive professional atmosphere.
• Organized and attended defect meetings with developer leads and developers to discuss the open defects status.
• Documented the defects and kept track of their trailing history, Test Execution result analysis, and modification requests.
• Used SharePoint for document versioning. SharePoint was used to communicate testing progress with the higher management.
• Interface with customer support team to translate customer issues into defects which can be addressed by development team. As a part of the software development staff, work closely with the software developers through the defect lifecycle, from discovery to defect verification
• Lead multiple teams in Offshore to manage Regression and Functional effort. Mentor offshore testers to bring them up to speed and get familiarize them with the domain.
• Prepared traceability matrices, daily reports to improve quality processes and develop successful estimation model.
• Ensured release sign - off and prepared reports like test execution summary, defect summary, deployment success.
• Managed entire Defect life cycle using HP Quality Center. Reported directly to Manager, Quality Assurance. Assisted Manager to collect status reports and schedule formal and informal weekly meetings with team members.

Environment: Tableau, Jira, Quality Center 10.0, Quick Test Pro 9.5, MQ Series, Datapower, MS Office, Toad, IE 6, IIS, HTML, JavaScript, Oracle, SharePoint