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Sr. Pm/itsm Manager Resume

4.00 Rating

Washington, DC

SUMMARY:

  • Comprehensive background in the management of the day to day operations of PMO and multiple, concurrent projects ranging in size and technical complexity from $ 500,000 to more TEMPthan $60 - 200 million.
  • Over 10 years of successful PMO Management experience utilizing the following PMLC/PMO tools: Primavera, PPM, PlanIT, Planview and MS Project
  • Over 10 years of successful Datacenter and vendor management and Cloud computing ( Confidential, Amazon, Navisite, Equinix, 0365, Azure) and Telecom (AT&T, Orange and Verizon) experience.
  • Successfully implemented INFOSEC and two factor authentication and Identity management solutions over the past 15 years (CAC/PIV, Tivoli/ICAM, RSA, PhoneFactor, etc.)
  • More TEMPthan 15 thorough years of leadership experience spans team sizes of between 3-50 direct reports at any given time. Interviews, hires and trains new employees; conducts performance reviews, authorized and timesheets and mitigated personnel issues
  • Over 15 years of MS Project utilization and proficiency with strong ITIL and ITSM delivery (Maximo, ISM/SCCD, Clarity, Service Now, IBM and BMC, Jira/Confluence/Altassian) and process management of complex projects.
  • Over 15 years of solid ITSM/ITIL Ver. 3, ISO, SCRUM/Agile, CMMI Level 4, IaaS, SaaS, PaaS and RUP process expertise.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. PM/ITSM Manager

Responsibilities:

  • Successfully completed and led the ITSM Process roll-out and governance to Confidential
  • Developed and sustained Change and Service Management Policies, Process, Procedures, Governance and documentation per industry best practices and standards (PMLC/PMBOK, Agile, ITIL)
  • Managed Office 365 and Azure Cloud Services projects and Risk Management
  • Developed and tracked Weekly, Monthly deliverables and Governance and Status Reports
  • Utilized Scrum Agile/Waterfall SDLC Methodologies for custom App Development and Scrum Coaching
  • Developed and maintained SharePoint Usage and Governance Reports
  • Managed and Tracked Service Outages, escalations and resolutions
  • Initiated the PMO implementation and project delivery and tracking improvements

Confidential, Dulles, VA

Sr. PM/ITSM Manager

Responsibilities:

  • Successfully developed and led the ITSM Process roll-out to Confidential Enterprise
  • Developed and sustained Change and Service Management Policies, Process, Procedures, Governance and documentation per industry best practices and standards (PMLC/PMBOK, Agile, ITIL)
  • Managed the Portal/Secure Cloud SDLC releases and approvals
  • Initiated and led CAB meetings, Charter, scheduling, project plans and appointed stakeholders
  • Initiated and kicked-off Ops Management Steering Committee to better fulfill Project(s) scope and vision. Championed business/Operational process improvements, communications, funding/resourcing, and mitigation of Project risks, operational and political Issues
  • Initiated the PMO implementation and project delivery and tracking improvements
  • Developed and conducted on Service Management process (Change, Request Management, reporting and First Contact Resolution/Backlog mitigation)
  • Initiated and kicked-off vCGS daily meetings with Dulles and SUW SOC teams to track and fulfill FedRAMP requirements and compliance via Security vulnerabilities tracking, audit fulfillment, and mitigation and reporting by obtaining solutions from cross-functional teams
  • Managed the reporting of monthly POAM submission to FedRAMP. Resolved Risks/Issues/Actions associated with project delivery
  • Utilized Confidential Wiki and Sharepoint for documents repository for Project Plans, schedules, Policies, Procedures, Risks/Issues/Actions and overall documentation related to respective projects
  • Conducted performance measurement to track project success utilizing Balanced Scorecard

Confidential, Washington, DC

Sr. PM/ITSM Manager

Responsibilities:

  • Successfully completed and led the ITSM Process roll-out to the Confidential IT Enterprise of 25K users
  • Utilized Agile/Waterfall SDLC Methodologies for SCCD Development
  • Provided weekly briefings to CIS, CRO and CDO Leadership
  • Successfully managed ORR (Operational Readiness Review) and Q-Gates requirements for ISM/SCCD, GSMRT Projects as PMO Lead
  • Successfully fulfilled Demand Management (DM) requirements for SCCD
  • Led various IT cross functional teams from IT Governance, Incident/Problem and Change Management, Confidential Team for ITSM projects.
  • Provided weekly and monthly Project Status reports and financial reporting to executives and the PMO on Capital funding and OpEX based projects
  • Represented Change Management team by participating in CAB, E-CAB meetings and Daily Operations calls
  • Developed and maintained all PMO documentation on the Confidential EPM SharePoint and ORR sites including Expense reports, Project Plans, Schedules, Minutes, and Risk/Action logs
  • Managed the upgrade of Middleware (VM Ware, AIX, LDAP, Web sphere) and ITSM tools such as, IBM Maximo/Tivoli, ISM 7.1, SCCD 7.5
  • Planned for PMO submission process and ITSM/SCCD programs

Confidential, DC/Ashburn, VA

Program Manager

Responsibilities:

  • Successfully led the PMLC/PMO for the CAS, CAN, NSS, programs
  • Maintained PMO documentation and appropriate approvals on project scope, budget, timeline, risks/issues, and project status reporting via SharePoint, PlanIT/Planview and other media
  • Utilized Jira/Altassian for Agile/Scrum SDLC Management
  • Successfully Migrated to Office 365 Cloud
  • Utilized CA Clarity PPM for Projects and Process management
  • Successfully planned and managed the migration to hosted services for Deltek TE, Costpoint 6-7.1 and Impromptu reports to Cognos
  • Successfully led and coordinate design, development, and implementation activities with the application vendor utilizing Agile/Waterfall methodologies
  • Provided quick resolutions to the logistics and technical functions between Banks/Financial firms and Service Providers and Operations management between Vendors and institutions
  • Successfully led and planned the migration of 15000 case workers from CAS Siebel/Oracle to Hosted Services
  • Worked closely with the business team to develop business process models, Project Plan, Schedules, Deployment/Communications documents and standard operating procedures and Resource Management
  • Reviewed and approved project requirements, specifications, developed business processes and recommendations utilizing ITIL/ITSM and Red Cross standards and industry best practices/methodologies
  • Successfully procured third party vendors and services utilizing Ariba Business Commerce solutions and SOW/Task Order Management
  • Monitored and approved vendor SDLC and sprints development and tracking via Altassian Confluence/Jira, Project Tracker and Change Request Forms

Confidential, Ashburn, VA

Sr. Program Manager/Change Manager

Responsibilities:

  • Successfully led ITSM/ITIL and PM @ Siemens processes and HP/Planview Project Portfolio Management (PPM/PMO) Service Management, Operational Service Desk (OSD) Remedy, Mosaic tool implementation, initially around Access Management, Change Management, Release and Configuration Management for HW Refresh and Site Migrations for Confidential /Siemens
  • Utilized Jira/Altassian for Agile/Scrum SDLC Management
  • Utilized CA Clarity PPM for Projects and Process management
  • Utilized Agile methodology for delivering Siemens Software suite
  • Successfully managed the $220M Budget and delivered the EMEA projects on time and within Cost
  • Identified the requirements/information needed to introduce new users to the Access Management and Change Management processes for migrations and decommissioning
  • Successfully led and managed the migration of 30,000 servers and processes for Latin America, Europe (EMEA)and US
  • Reported post migration issues to stakeholders and customers and provided prompt solutions to the issues
  • Coordinated the addition of the configuration information and Service Catalogs

Confidential, Sterling, VA

Sr. ITSM Project Manager

Responsibilities:

  • Successfully led ITSM/ITIL processes and Service Now tool implementation, initially around Access Management, Change Management and Configuration Management for Corporate and acquired companies
  • Successfully utilized Agile methodology for managing offshore team and delivery
  • Utilized CA Clarity for Portfolio Project Management and trend reporting for PMO
  • Identified the requirements/information needed to introduce new users to the Access Management and Change Management processes
  • Worked with acquired companies to obtain the configuration information needed from them to map to the processes
  • Coordinated the addition of the configuration information and Service Catalogs
  • Facilitated the /socialization of the processes to the acquired companies

Confidential, Ashburn, VA

Sr. Consultant

Responsibilities:

  • Management and supervision of full-time and contract data center 15-20 technical leads
  • Utilized Jira/Altassian for Agile/Scrum SDLC Management
  • Utilized CA Clarity PPM for Projects and Process management
  • Provided daily direction and mentoring to team members and technical leaders
  • Responsible for directing, establishing, planning and implementing the policies, procedures based on ITIL V3 and projects to support the organization
  • Managed all 3 Virginia locations
  • Manage the deployment, maintenance, support of Enterprise applications and Systems software, operating systems, migrations
  • Planned, coordinated and successfully coordinated, on-site support of all activities associated with the implementation/installations of infrastructure

Confidential, Reston, VA

Sr. Operations/PMO Manager

Responsibilities:
  • Led and managed Operations and SDLC Programs for the following: DHS, Dept of State and DoD
  • Utilized Plainview for Portfolio management and reporting on Various Siemens’ projects
  • Utilized CA Clarity PPM for Projects and Process management
  • Utilized Service-Now for IT Operations support
  • Successfully Utilized Agile methodology for delivering Siemens’ Career Site
  • Planned, led and successfully delivered projects related to IBM Maximo, Netcool/Tivoli/ICAM, Exchange 2010, Morpho, Antenna, Cognos, Deltek and Costpoint, HP Service Management
  • Successfully, planned, procured and led the implementation of Cloud based computing via Navisite and Amazon for Siemen’s critical business applications
  • Successfully managed RSA token two-factor authentication for 700 remote users
  • Recommended PhoneFactor tokenless authentication and Identity management solution
  • Successfully managed Navisite Datacenter, DR and vendor management
  • Led IT department operational planning and projects. Organize and negotiate the allocation of IT Operations resources
  • Successfully managed the migration of “in-house” service ticketing software to BMC Remedy
  • As a PMO Manager, worked with stakeholders to define business and systems requirements for new technology implementations
  • Recommended and/or approved purchases of equipment and supplies in order to meet operational requirements of the business
  • Analyzed existing operations and made recommendations for the improvement and growth of network infrastructure and IT systems
  • Maintained asset management for IT hardware, software and equipment using automated tools including Managesoft, Configuresoft, BigFix, Bit9, IBM Tivoli, IMSS, Trend Micro, Antenna, Morpho, IBM Maximo, Costpoint, Citrix, VMware ESX, Cognos, Deltek CRM, etc
  • Successfully managed operations-related projects and project portfolio and nominated for the TOP+ for Cost Optimization and Performance

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