SUMMARY

• Decisive, action - oriented and results focused Information Technology professional capable of managing technology projects from concept to completion with remarkable deadline sensitivity with attention to details; offering 20+ years of experience in IT.
• Strong Experience with CRM, BPM tools - IBM BPM, BlueWorks Live, TIBCO iProcess Suite/TIBCO Business Studio, Visio, Pega Rules Process Commander.
• Well versed in Agile and Scrum methodologies to meet customer needs. Has experience using advanced Business Process Management (BPM) and Business Rules Engine technology to reduce time to market, improve quality, ensure regulatory/legal/tax compliance, increase sales, cut costs, and maximize revenue.
• Has experience in supported systems and application upgrade, developing and improving business processes utilizing SQL, UML and BPMN 2.0.

TECHNICAL SKILLS

• SQL
• UML
• BPMN 2.0.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business Process Analyst

Responsibilities:

• Developed detail process maps integrating technical functional design elements, Control Points for management assessment, and operational calendar elements for Core Retail Bank regulatory reporting and Portfolio Risk monitoring.
• Worked across functional business and technical teams to consolidate information and create final presentations to the Business Process Owners
• Owned, updated and maintained Processes and Process Repositories

Confidential

Telecommute Business Process Analyst

Responsibilities:

• Designed, implemented and maintained BPM component solutions in a Pega Systems-based solution environment
• Owned and administered team’s Pega defect’s log ensuring accurate and timely resolution of problems by applying structured development and implementation techniques

Confidential

Telecommute Business Process Analyst

Responsibilities:

• Facilitated working sessions with business units to analyze and capture business needs to develop most efficient ways to complete business processes, and to meet audit requirements
• Interviewed process owners and stakeholders to define and document As-Is and To-Be processes
• Created process documentation to accurately reflect the business process steps and established process controls utilizing TIBCO Business Studio and Visio as BPM tools

Confidential, Providence, RI

Business Analyst

Responsibilities:

• Worked with business units to analyze and capture business needs
• Identified and resolved gaps between business processes and application functionality
• Defined process flows, created process & other documents according to SDLC methodology
• Conducted multiple walkthroughs and presentations using MS Office Suite and Visio as a BPM tool
• Prepared standard operating procedures as directed.
• Created SQL queries to produce ad-hoc required reports

Confidential

Telecommute Business Process Analyst

Responsibilities:

• As part of Pega’s Direct Capture of Objectives (DCO) strategic approach captured the requirements and co-authored specifications to satisfy these requirements; conducted modeling sessions with SME’s, various Business Processes owners and IT personnel to refine the specifications in Pega by following the established objectives, company guidelines and industry good practices
• All work was done in Agile and Waterfall environments, utilized IBM BPM tool Blueworks Live, User Stories & Pega Rules Process Commander (PRPC) v7.1.7 based on Pegasystems Healthcare Framework
• Authored an array of Business Rules in Pega and Blueworks Live to shape the application according to specifications and requirements and served as group’s Business Rules SME.

Confidential, New York, NY

Business Process Analyst

Responsibilities:

• Coordinated and documented Knowledge Transfer of a vital SR Implementation
• Employed the reverse engineering technique to uncover both the documented and undocumented features of the programs used to generate consumer charge rates.
• Captured business requirements and modeled 'As Is' process to create a baseline for the process targeted for improvement using Visio as BPM tool.

Confidential, McLean, VA

Business Process Analyst/Tech Writer

Responsibilities:

• Conducted modeling sessions with SME s and various stakeholders to work on completing regulatory compliance to ensure the documented processes follow the company guidelines and legal regulations
• Captured business requirements and modeled As - Is and To-Be processes using MS Visio as BPM tool, performed gap analysis between goals and existing business processes
• In coordination with Risk Manager contributed in assessing the potential impacts of risks on company’s business.
• Project’s set of documents was created according to Six Sigma methodology
• Developed and implemented various quality improvement plans for Merchant Services Risk Management
• Coordinated cross-functional process development, identified opportunities and improved processes by leading end-to-end Process Development steps
• Documentation created was done according to SOX Requirements for financial and operational reporting purposes & to ensure Capital One addresses all regulatory and compliance requirements.

Confidential, Charlotte, NC

Business Process Analyst

Responsibilities:

• Provided application-wide process analysis with expertise in different technologies and business areas and proposal of solutions.
• Facilitated working sessions to capture business requirements and model current state using IBM’s WebSphere Business Modeler and Visio as BPM tools.
• Applied strong analytical skills, facilitated modeling sessions comprised of cross-disciplinary technical and architectural partners and representatives from various lines of business.

Confidential, Basking Ridge, NJ

Business Analyst

Responsibilities:

• Defined solutions (requirements, designs, services, recommendations) to business/systems problems
• Documented business processes, data flows, requirements; responsible for the development, maintenance, management and delivery of technical information and documentation to the appropriate audience.
• Interfacing with management, users and information technology professionals to create required documentation (BPM, BRS, RTM, SRS, etc…)
• Designed and developed multiple Use Case diagrams according to UML standards, generated Test Cases based on Use Cases and Sequence Diagrams
• Administered Sharepoint, assisted in developing the company's Sharepoint approach and helped to train the management staff on the Sharepoint platform.

Confidential

Business Rules Analyst

Responsibilities:

• Analyzed Business Rules, for correctness, of the existing Business Execution Engine, designed and developed documentation to be used as an input to IBM BPMS
• Created SQL queries to produce ad-hoc reports to meet customer’s requirements

Confidential

Business Process Analyst

Responsibilities:

• Prepared presentations - charts and diagrams assisting in analyzing business problems and defining solutions
• In collaboration with customer’s business unit define, document and flowchart business ‘as-is’, identify Risks & Business Controls for problem areas to enable the business to create a more efficient process ‘to-be’ using TIBCO Business Studio tool
• Captured business requirements using Business Process Modeling Notation (BPMN) format
• Mapped business processes in order to track all corporate information using TIBCO Business Studio tool.
• Train employees on process diagrams creation utilizing TIBCO Business Studio
• Deliver and facilitate detailed process flows to the leadership team in program review sessions