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Business Analyst / Project Manager Resume

Richmond, VA

SUMMARY

  • Experienced ( 7+ years of experience ) Project Manager/Business Analyst/ Business Change Manager and Requirements Engineer in Insurance, Financial, Banking, and Government industry space managing senior and key business stakeholders leading and delivering successful large - scale IT/Finance/Banking/Federal solutions throughout the full project life cycle
  • Collaborated with business partners/owners eliciting high-level business needs and translating those to functional and non-functional system specifications, reviews and sign offs as needed by acting as technical liaison and business requirements analyst
  • Expert in requirements elicitation techniques such as interviews, brainstorming sessions, prototyping, and focus groups and requirements traceability, creation of Use Case Scenarios, Business Processes Flows, Multi Module System, Process Flows, Wireframes, Activity/ Sequence/Interactive/Collaboration Diagram, and produced timely and high quality requirements specs throughout the application development process using the Requirements Traceability Matrix (RTM)
  • Performed Gap/ Feasibility Analysis, ROI/AS-IS/ TO-BE/Cost-Benefit/Risk/Impact/ Root-Cause Analysis, Conflict Resolution, Problem Solving, Project Scoping, Business Case Calculations in collaboration with project management team via prioritization of project backlogs and by negotiating on Minimum Value Product (MVP)
  • Conducted Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions with end-users/clients to gather business requirements and translating them to the development teams. Interacted with Enterprise System Architects and Application Developers ensuring business functionalities and features are properly implemented by collaborating with implementation and design technology teams and reviewing technical design solutions and feasibility study
  • Experience in full Software Development/Test Life Cycle (SDLC/STLC) with QA Methodology and Validations to ensure Quality Assurance/Control
  • Created Test Plans/Cases and Scenarios based on functional specifications. Conducted User Acceptance Testing (UAT), System Integration Testing (SIT) and documentation of test cases
  • Performed and facilitated test management for end to end program testing scope and test approach with project, BAU and operations stakeholders
  • Creative and innovative thinker, passionate about simplifying user experience, determined and persuasive while applying PMBOK’s techniques in project life cycle

TECHNICAL SKILLS

Requirements and Process Management Tools: UML, Enterprise Architect, IBM Rational Rose, Rational Requite Pro/(Dynamic Object Oriented Requirements System) DOORS, IBM Rational JAZZ Requirement Manager

Project Management Tools: MS Project, MS Office, MS SharePoint, HP Application Lifecycle Management (ALM)

Design Tools: Snagit, MS Visio, IBM Rational JAZZ Design Manager, Business Process Modelling Notation (BPM using BPMN) and Unified Modeling Language (UML)

Methodologies: SDLC, Agile, SWOT, Cost/Benefit Analysis, RACI, Rational Unified Process (RUP), Waterfall, Scrum, Kanban

Defect Tracking Tools: HP Quality Centre, Atlassian JIRA, Rational ClearQuest, IBM Rational JAZZ Quality Manager, HP Quick Test Professional, Selenium

Other Tools: Rational ClearCase, IBM Rational Application Developer(RAD), Webspehere Application Server (WAS), Webspehere Registry and Repository (WSRR), IBM Webspehere Enterprise Service Bus (WESB), Confidential (COTS), ProfitMAX (Financial Dashboard Proprietary System), FirstData, PeopleSoft, SAP, AgentMAX, Confluence, Informatica, Cognos, Tableau for reporting and data visualization, MS Forefront Identity/Access Management

PROFESSIONAL EXPERIENCE

Confidential - Richmond, VA

Business Analyst / Project Manager

Responsibilities:

  • Primary consultant between various business units in order to review, analyze, and evaluate business systems and user needs
  • Facilitating implementation and support of SAP modules to enhance the clients’ business functionality and overall performance, while managing a high degree of customer satisfaction
  • Testing SAP Finance modules - FI, FSCM and support functional transactions to execute key business process
  • Documenting requirements, define scope and objectives, and formulate systems to parallel overall business strategies
  • Participating in scoping process for corporate project requests. Assisting Project Manager in completing standardized Central Project Office templates
  • Managing requirements process for high risk corporate projects. Managing requirement sessions, elicitation of requirements, documentation of business and functional requirements, and facilitate review and approval of requirements
  • Developing and soliciting approval of Software Development Life Cycle (SDLC) documentation, and act as the subject matter expert for business partners on SDLC process
  • Reviewing requirements, specifications, test documentation, implementation, support, training and maintenance plans to ensure they are in line with business objectives on projects
  • Identifying opportunities for improvement in processes and procedures used by the Business Analyst team. Assist with defect resolution during the Quality Assurance (QA) & User Acceptance Testing (UAT) phase of assigned projects
  • Assisting with the management of the enhancement queue requests including rotations for triage, scoping and eliciting requirements

Environment: PeopleSoft CRM, SAP Finance, Oracle 11g, JAVA/J2EE Scripts, MS SQL Developer, MS Visio, Snagit, Crystal Reports, MS Project, Client Facing Websites, JIRA, Confluence, Zypher, Ruby, Selenium

Confidential

Business Analyst / Project Manager

Responsibilities:

  • Defined business rules for Confidential and converted existing cash management processes to use raw data file from First Data Global Gateway platform for Visa & MasterCard Confidential and cash management data, including error and exception handling
  • Updated PeopleSoft CRM and SAP Finance modules - FI, AR, and AP to reflect company-wide procedures, policies and systems upon chargeback creation and modification in order to prevent claims or commissions being paid (per business rules)
  • Defined and created business logic for downstream activities which need to occur for Confidential, such as internal and external communications/ fulfillment changes
  • Coordinated with Confidential, First Data, and Allianz Technology through discovery, analysis, requirement, design, testing, and launch to ensure a seamless transition and implementation
  • Addressed any downstream impacts of cash management file modification (i.e. Reporting or other time critical reconciliation jobs) that may need to be addressed to maintain and support current business processes

Environment: PeopleSoft CRM, SAP Finance, FirstData Global Gateway, Confidential Chargeback Interface, MS SQL Developer, MS Visio, Cognos Reports, MS Project, JIRA, Confluence

Confidential

Business Analyst / Project Manager

Responsibilities:

  • Communicated effectively with stakeholders to identify needs and evaluate alternative business solutions. Lead project team meetings effectively. Communicate action plans and outcomes
  • Assisted with the management of the enhancement queue requests including rotations for triage, scoping and eliciting requirements. Actively participate in the mentor program as a mentor
  • Facilitated implementation and support of SAP modules to enhance the business functionality and overall performance, while managing a high degree of customer satisfaction
  • Identified resources needed and assigned individual responsibilities. Manage cross-divisional relationships across reporting lines
  • Developed and maintained all project documentation and ensured proper storage in line with internal control requirements. Established project pace to best meet project deliverables. Coordinate all project tasks and interdependencies. Document, obtain approval, and track all changes
  • Manage and document all risks, issues and decisions related to projects. Communicate, mitigate and escalate to the project owner and/or sponsor. Track actual expenses with the project budget
  • Defined and reported results of project milestones and success metrics through weekly, monthly and ad hoc reporting
  • Involved in set-up environment of MS Forefront Identity Manager. Designed Roles, Rules, Workflow routes involving enable/disable user. Configuring authentication and authorization policies for protecting client-facing web applications and SSO functionality

Environment: MS Visio, Cognos Reports, MS Project, JIRA, Confluence, Success Factors, UtilPro, ADP, SAP, MS Forefront Identity Manager

Confidential - Richmond, VA

Project Coordinator/Sr. Business System Analyst

Responsibilities:

  • Conducted interviews with hearing officers (HOs) and Program Support Technicians (PSTs) and gathered court business processes and court data from impacted areas to identify current resource contents, analyzed and documented High Level "As-Is" Process flows
  • Documented Business Rules for automation of the project, Reviewed and analyzed existing business functional and system requirements
  • Analyzed and designed intricate system capabilities and functions using activity and sequence diagrams using different software packages like Rational Tools and Visio
  • Liaison for project with other corporate departments, including Executive, Legal and Information Security and Risk Management
  • Developed Use Case Specifications, User Interface (UI) diagrams, and elaborate Use Cases through design process
  • Conducted Requirements Review meetings with business users to identify missing or incomplete requirements and identified potential project risks
  • Conducted walkthroughs with the end users and stakeholders to gather the change requests to upgrade or change the specifications for the product
  • Developed the test plan, test conditions/scenarios and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
  • Worked closely with developers to translate any concerns/questions regarding project requirements, documented detailed analysis of such concerns and reported them in a timely fashion

Environment: Oracle 11g, JAVA/J2EE Scripts, MS SQL Server, Windows XP, MS Visio, SAMS (Security Identity Access Management System), MS SharePoint, IBM JAZZ Requirement Manager, IBM JAZZ Change Management, IBM JAZZ Quality Management, IBM JAZZ Design Manager, Software Architect, Cognos Reports

Confidential - Richmond, VA

Project Coordinator/Sr. Business System Analyst

Responsibilities:

  • Worked closely with project managers, business users and developers to formalize a business idea and define requirements
  • Acted as project manager the Buy-In project and build a new application using service oriented architecture (SOA) having XML as data interchange communication type
  • Queried relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements
  • Managed migration of applications along with their user identity management specifications to comply with identity access and authorization of SAMS
  • Created RTM to make sure the current project requirements are being met and worked with development and QA teams to transition business requirements into QA test cases and assist in UAT
  • Used SOAP UI to perform QA activities on multiple federal web services and ensured Web Content Accessibility Guidelines were incorporated in the web services standard policies in use cases and systems requirements

Environment: IBM WebPhere Application Server, Oracle 11g, open LDAP, Red Hat Directory Server, JAVA/J2EE, SQL Developer, SAMS (Security Identity Access Management System), SOAP UI, XML, XML, JSON, SASS, Prime Faces, Apache Axis Web Services

Confidential - Richmond, VA

Project Coordinator/Sr. Business System Analyst

Responsibilities:

  • Led project procurement and alternate vendor analysis for the Divisions’ Department of Human Resources. Performed a make-or-buy analysis and presented recommendations to division and associate directors
  • Worked on evaluation of Confidential Personnel Information Management System (PIMS) for Virginia State Department of Human Resources suitability/feasibility in line with industry best business practices
  • Documented Project Charter, Project Management Plan. Interacted with clients to understand a broad range of reporting requirements, and validating it with the regulatory requirements
  • Gathered understanding of current process was primarily the first step of this project. The current process/architecture uses email, Microsoft Excel files, and electronic file systems
  • Analysis of various business (Human Resource) policies, procedure, and business rules. Conducted business user meetings with HR Department to get a better understanding of the whole evaluation and assessment process
  • Studied documentations like user guides/training manuals to fulfill the objectives of Statement of Work (SOW), and traced business requirements throughout the implementation process using the Requirements Traceability Matrix (RTM) using IBM JAZZ Team Concert
  • Mapped various functionalities of both AS-IS and TO-BE system, as there was more emphasize on what Confidential software needed to do, and not on how the system would do
  • Conducted meetings with different stakeholders to discuss timelines and hence produced high level estimates which included the number of man hours for the overall testing efforts
  • Facilitated communication with a team of testers and setting expectations for the overall user acceptance metric
  • Conducted multiple business meetings with the HR Division and Assistant Directors to gauge priority items. As a result maintained an internal priority tracking sheet
  • Reported defects/bugs to Confidential implementation team and worked towards getting them fixed
  • Implemented full project lifecycle phases including Requirements Gatherings, Design and Analysis, Construction, Integration, Quality Assurance, and Installation

Environment: Confidential Suite, IBM Rational Suite, Microsoft Office 2010Suite (Word, PowerPoint, Excel, Visio), Personnel Information Management System (PIMS)

Confidential - Richmond, VA

Project Coordinator/Sr. Business System Analyst

Responsibilities:

  • Planned and conducted requirements gathering sessions with the Department of Finance to gather business requirements and collected business reporting standards, security and service level requirements
  • Prepared BRD and Functional Requirement Document (FRD) by interacting with cross functional team members
  • Identified, analyzed and documented business processes and prepared workflows, process diagrams and DFDs using UML resulting in BPR
  • Managed multiple roles authentication and authorization through SAMS (Security Access Identity Management System)
  • Developed and Implemented Requirements Traceability Matrices, test case mapping to requirements, Project Status reports, Issue/Defect matrices, UAT test plans and User Training documents
  • Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time
  • Assisted the database designer in data modeling through Entity Relationship (ER) diagrams to identify tables, attributes and relationships between tables
  • Conducted User Acceptance Testing (UAT) and developed the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications as well as product knowledge
  • Participated in the transition of the application of web service technologies both within the enterprise and with Confidential

Environment: JAVA/J2EE 1.7, Oracle 11g, IBM Rational JAZZ Suite, MS Visio, MS SQL Developer, Windows 7, IBM RAD 8.5, WAS 8.0, RHEL 6.0, OPEX DS2200, XML, SAMS (Security Access Identity Management System), Prime Faces

Confidential - Richmond, VA

Project Coordinator/Sr. Business System Analyst

Responsibilities:

  • Involved in conducting meetings for Agile projects requirements sessions with stake holders and able to articulate and create the requirements in User Story format
  • Managed 30-40 eligibility worker and supervisory roles access/authentication and authorization based on Wel-Code based system through SAMS (Security Access Identity Management System)
  • Gathered Requirements from key business users, IT users and subject matter experts to define the scope and requirements of Confidential
  • Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified constraints budget, quality and time
  • Defined the context of the system by creating various Use Cases, Activity Diagrams, and Sequence Diagrams
  • Conducted Gap Analysis to estimate effort required to modify existing architecture and development of new business need as a result
  • Assisted project manager in management of Iteration plans, Product backlogs, User stories, Action item list and Risk log
  • Drafted test strategies/scenarios and test cases to verify accuracy of the functionality, security, fault- tolerance, performance and successful system integration using Rational Jazz Quality Management
  • Performed Unit Testing, System Integration Testing, Regression Testing and assisted in User Acceptance Testing (UAT) using IBM Clear Quest to track defect and trace back Rational Jazz requirements
  • Created Data Flow Diagrams (DFDs). Assisted and Participated in conceptual and logical data modeling of the databases
  • Assisted the database designer in data modeling through Entity Relationship (ER) diagrams to identify tables, attributes and relationships between tables
  • Developed data maps for retrieval of information from existing systems
  • Applied a standard change control process in tracking defects originating from post-requirement phases

Environment: PowerBuilder, Oracle 11g, Rational Suite (Requisite Pro, ClearQuest, and ClearCase), MS Visio, PLSQL Scripts, IBM Process Server, MS Visio, Informatica PowerCenter, Rational Software Architect, SQL Developer, Rational DOORS, BPMN, SAMS (Security Access Identity Management System)

Confidential - Charlotte, NC

Sr. Project Associate/ System Design Architect

Responsibilities:

  • Interacted with SMEs to understand and gather requirements based on Credit Risk, Liquidity Risk, Market Risk and Basel II for various reports including regulatory reporting and provided primary liaison between business/operations and development
  • Facilitated JAD sessions to elicit and identify business to credit risk calculation rules/requirements and documented them for both various business groups and application development team
  • Worked on Derivatives Trading Cycle, Derivatives Pricing, Sales and Marketing, and Performance measurement, Involved as a SME in the decision making regarding the securities and derivatives products
  • Addressed all aspects of the loan life cycle, starting from identifying a prospective client to the loan closure
  • Prepared kicks off decks for project steering committee and project sponsors assessment and created RACI matrix for defining the role assignments to various work packages of WBS
  • Validated project timelines for each closure of work package assigned to project team and provided weekly project updates to project steering committee and keeping the project documents up to date for reflecting the work items postponed or spilled over to next project phase
  • Created and maintained data mappings & data dictionary and performed extensive data validations
  • Involved in developing and executing system and UAT test plans, test scenarios and test cases. Effectively interacted with developers and users for change requests, performed root cause analysis and impact analysis for issue resolutions/escalations
  • Used basic SQL and MS excel functions for data retrieval, data comparisons and data validations
  • Involved in planning & training the users for generating various Cognos Reports for regulatory & other reporting that includes Risk Analysis, Securities and their Valuation, Asset Management, and used strong knowledge of financial statements, Financing Structures, Capital Management, Trade Capture Application, Risk Management, and Investment Accounting

Environment: RUP, .NET, SASS, Window XP, Oracle 10g, MS SQL Developer, iRise, JIRA, TestRail, Microsoft Office 2010 Suite (Word, PowerPoint, Access, Excel Macros and Pivot, Outlook, Project, Visio), FirstData For Payment Card Industry (PCI) Compliance, PeopleSoft, Tableau

Confidential - Charlotte, NC

Sr. Project Associate/ System Design Architect

Responsibilities:

  • Liaise with Market Risk business lines contacts for eliciting Asset Liability liquidity requirements on banking book
  • Analyze functional impacts for FERMAT considering technical constraints and processes engineering
  • Prepare and present functional aspects of changes/evolutions to Group Market risk for banking book of Standard Chartered - Balance Sheet Risk Management
  • Requirement prioritization engagement with group stakeholders for scoping and delivery within allocated budget, resources and timelines
  • FSD preparations and reference data ownership for FERMAT data analytics and business intelligence
  • Preparing UAT test scripts for Group’s Market Risk BI and stress testing for sensitivity (behavioral and contractual) liquidity scenarios
  • Develop tests framework for UAT and UVT (user verification testing) for Technology project teams and Production Financial Analysts

Environment: RUP, .NET, JIRA, TestRail, Microsoft Office 2010 Suite (Word, PowerPoint, Access, Excel Macros and Pivot, Outlook, Project, Visio)

Confidential - AZ, Phoenix

Project/Business Analyst

Responsibilities:

  • Analyzed business specification documents related to different bank payment systems in regards to message transformation from current to SWIFT formats for RTGS and SWIFT payments. Gained insights about various transaction file formats and systems used by merchants across the world
  • Maintaining the Master Project Timelines excel for each work package per project phase life cycle and updating it to reflect the change requests been raised from time to time
  • Conducting Weekly update sessions to provide status checks to project steering committees with involvement of different product teams and QA teams
  • Documentation of estimations provided by various product owners for a project plan and getting them reviewed/sign off at programmer engagement level. Coordinated with product owners and associated international staff to ascertain user stories, capabilities, and process improvements and monitored user queries about the international customers and responded with relevant information
  • Conducted highly interactive sprint sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving issues
  • Facilitated UAT (User Acceptance Testing) with the stakeholders and the business users, and the errors discovered were fixed and then verified via Regression Testing

Environment: .NET, MS Access, MS SQL Server, MS SharePoint, HP Quality Center, Quick Test Pro, MS Visio, Windows XP, HP Application Lifecycle Management (ALM), MicroStrategy

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