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Lead Business Analyst Resume



  • Hands on experience with in - depth understanding of Business Requirement gathering, Business Process Modeling (BPM), Use Case development, Wire framing and Prototyping to help the business in designing their software models.
  • Actively used Joint Application Development (JAD) sessions, interviews, focus groups and other elicitation methods to converge early toward acceptable design and feasible solution for the developers.
  • Strong experience working in key phases of the Software Development Life Cycle(SDLC)/PDLC in different methodologies - Waterfall, RUP, RAD, AGILE, Scrum.
  • Own and document project artifacts (e.g. Business Requirements Documents (BRD), Functional Requirement Specifications (FRS), Software Requirement Specifications (SRS), etc.) capturing viewpoints of stakeholders and transforming business requirements into technical specifications.
  • Well acquainted with Workflows and Unified Modeling Language (UML) diagrams such as, Use case diagrams, Activity Diagrams, State, Collaboration / Sequence Diagrams.
  • Expert in Tracking and managing the requirements using Requirement Traceability Matrix (RTM) that links and controls numerous artifacts produced by several teams across the project.
  • Responsibilities as a interface designer include analyze the requirements of the project and develop the coding with the help of the HTML and CSS.
  • Knowledge of the state’s electronic Medicaid eligibility verification system & the Medicaid & Medicare welfare systems and their role in claim processing as per Affordable Care Act (ACA).
  • Worked with various RDBMS like Oracle, SQL Server, Sybase tools with experience in extracting, transforming and loading (ETL) data from spreadsheets, database tables and other sources.
  • Experience in designing schemas, ER diagrams, creating databases, data mapping and executing queries using SQL.
  • Experience in Symantec Enterprise Vault and Exchange archiving, Cloud experience.
  • Exchange archiving. Cloud experience. Basic knowledge of Japanese language.
  • Assisted QA team in generating test plans, test scenarios, test cases, and managed complete defect tracking life cycle using various defect tracking tools.
  • Expertise in Functional Testing to ensure a quality product and rich experience in conducting User Acceptance Testing (UAT) to guarantee all the business requirements have been fulfilled.
  • Excellent Communication and interpersonal skills, capable of acting as the arbiter between client and developer with respect to project implementation.
  • Expertise in handling workload for multiple projects simultaneously with compelling multi-tasking and organizational ability for optimization of resources in budgetary constraints.


Systems: Solaris, Windows, UNIX

RDBMS: SQL server.

Scripting Languages: Strong experience on SQL queries, Familiar with Java, xml, HTML, Familiar with Unix commands, shell scripting.

Protocols: Network protocols and internet standards. (SFTP, FTP, TCP/IP)

Applications: MS Office Professional, SharePoint, SharePoint Libraries, MS Project, Microsoft Dynamics AX, WebEx Meeting.

Methodologies: Agile, UML, RUP, SDLC, Waterfall

Documentation Tools: MS Visio, Enterprise Architect, Rational Requisite Pro, Axure RP, Balsamiq

Defect Tracking TestCaseMgmt Tools: JIRA, TFS Defect Management, HP QC (ALM), Confluence

Testing Tools: Selenium Web driver, Cucumber (BDD), QTP, Win Runner, and Load Runner

Email Testing Tools: Exact Target Marketing Cloud, Litmus, Return Path

Monitoring Tools: Jenkins/Hudson application that monitors executions of repeated jobs, such as builds

Mobile OS: Hand on experience in testing, documenting applications for android, iOS

Web services: Soap UI, RESTful API

Sniffing tools: Fiddler, Scoop, Charles for screenshot capturing, Capturing Logs and changing the software versions.


Confidential, NJ

Lead Business Analyst


  • Conducted detailed and comprehensive Business Analysis by working with end users and other stake holders to identify the system, operational requirements, and proposed enhancements.
  • Conducted multiple surveys & JAD sessions to understand the functionality in detail.
  • Coordinated the documentation of business requirements and scoping of requirements for this phase, across multiple business functional areas.
  • First point of contact as Team Lead for 15 business analysts fielding inquiries regarding system implementation, client policy/procedures, and CCB technical questions.
  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
  • Ensured that user stories are good, has business values and story points.
  • Involved in all stages of PDLC phases staring from Idea generation to research, development, testing analysis and introduction.
  • Worked with Project Managers, project teams, technical teams, and leads across the enterprise
  • Lead a corporate product development group in design, engineering, manufacturing process development and quality management
  • Proficiently helped development teams to break down large user stories for execution.
  • Developed HTML Style Guides based on finalized templates. Proficient in Test Automation using UFT and Selenium Tools.
  • Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.
  • Built out content using SharePoint Designer, provided training for additional best practices and lessons learned for education of end users.
  • Provide process manual trainings to the end users of Health care professional portal & Patient portal.
  • Facilitated Joint Application Development (JAD) sessions with all IT group members for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
  • Automated and executed Office 365 procedures utilizing Windows PowerShell.
  • Resolved tenancy technical issues and monitored Office 365 systems.
  • Administered and supported Office 365 and MS Exchange policies.
  • Assist with walk-through and usability testing. Update UI per changing needs and requirements.
  • Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified potential pitfalls, risks, and issues.
  • Assisted in creating User & Integration test plans, test scripts, and also reviewed the application to ensure the desired functionality was met and thoroughly tested
  • Provided post implementation support and resolved user issues based on priority.Responsible for designing, coding, and testing the applications and programs of Business Intelligence Specialist systems.
  • Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
  • Coordinating resolution to migration issues with technical team.

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, JIRA, MS-Visio, Axure Pro, Java, SQL and XML., SharePoint

Confidential, NJ

Sr. Business Analyst /Project coordinator


  • Liaison between business units and development team. Conferred with stakeholders to determine user needs, operational requirements, proposed enhancements and translate them into business requirement documents (BRDs) / Technical Requirement Documents (TRDs) for both Waterfall and Agile methodologies.
  • Actively assisted in the acceptance and validation of the stories by testing the delivered stories.
  • Resolving day to day user issue, which logged in the issue tracker using QC
  • Good experiences in change management process starting from preparing for a change, managing for a change, reinforcing change etc.
  • Analyze, develop and communicate key on boarding process and technology improvements for Office 365 for the development cycle.
  • Analyzed and discussed the business and functional requirements for the application under construction with new fields, enhancements and modifications made.
  • Conducted thorough analysis of system’s existing ETL work flows and proposed enhancement to improve efficiency.
  • Developed a quick and thorough understanding of MS SharePoint 2010. Performed quality assurance testing on developed SharePoint sites and web parts.
  • Facilitated project meetings, opening lines of communication and promoting cross team interaction.
  • Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
  • FacilitatedJoint Application Development (JAD)sessions with all group members for communicating & managing expectations and to discuss various means for integrations with current system using an adoption through execution strategy.
  • ConductedGap Analysison theAS-IS and TO-BEbusiness processes and technology; and identified potential pitfalls, risks, and issues.
  • ProvidedSDLCMethodology for developing the applications that were used by the field executives to completely rely on automate payments posting for Medicare, Medicaid and commercial payers by using electronic payments or by phone.
  • Establish and maintain an 18-month new product development calendar in conjunction with the brand and proactively drive the “Kick off” briefing process using a range of standard time plan templates that vary in duration according to product complexity
  • Responsible for assisting business intelligence specialist specialist in designing and maintaining infrastructure like ETL processing, metadata maintenance, and data validation.

Environment: Java, J2EE, MS SQL, XML, ERP (JD Edwards), Sales force, Visio, MS Office, Jira Agile, Axure

Confidential, Hartford, CT

Sr.Business Analyst


  • Thorough analysis of Business Requirements, Functional Specifications and Design Specifications
  • Performed User Acceptance testing for different functionalities
  • Involved in project review meetings and discussed issues, status for tracking the progress with development team and client.
  • Participated in the Sprint Planning, Sprint Review, Sprint retrospective, Daily Stand up meetings and all SCRUM ceremonies.
  • Combined theoretical insurance knowledge, self study, classroom training, presentation skills, and on-the-job mentoring to develop underwriting analytical skills
  • Provided information and completed reports to supervisor, field inspectors, and underwriters for renewal and new policy quotes..
  • Implemented the Agile Software Development Lifecycle. Designed the User stories and managed them in TFS
  • Planned implemented, and supported small and medium scale SharePoint 2007 and 2010 deployment.
  • Ensured complete test coverage through test cases and scripts, managed test execution during Integration, System, Regression
  • Facilitated JAD sessions with the business group to gather, analyze and document business requirements and business rules.

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, JIRA, MS-Visio, Axure Pro, Java, SQL and XML., SharePoint

Confidential, Atlanta, GA

Sr. Business Analyst


  • Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME's.
  • Gathered Business Requirements, created Functional Requirements Document (FRD) and analyzed data/ workflows, defined the scope, progressed from Problem Statement to well-documented designs.
  • Executed Automated test scripts in selenium
  • Used MS Outlook / WebEx to schedule and coordinate meetings with all process
  • Guide the team to achieve the goal and provide the training to the team member and some times to the end client if required.
  • Developed e-commerce product allowing websites to accept online payments and establish credit relationships of up to $3M per month with banks.
  • Documented requirements associated change requests with requirements and connected requirements with Use cases in Requisite Pro and created different traceability views.
  • Proposed SharePoint-based solutions to improve existing business challenges.
  • Worked as an Interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, HP- ALM, MS-Visio, Axure Pro, Java, SQL and XML., SharePoint

Confidential, Jersey City, NJ

BA Analyst /QA Analyst


  • Conducted reviews with the Subject matter experts to obtain sign off on requirements
  • Worked with project manager in preparation of project charter
  • Wrote user stories and managed product and sprint backlogs using team foundation tool
  • Involved in creating user interface designs and prototypes using Axure RP
  • Performed automation testing using quick test pro tool
  • Contributing in functional Meetings to decide on the approach of functional solution and priorities
  • Involved in drafting system and business process rules for different components of the system
  • Conducted technical/non-technical presentations and training workshops for the clients
  • Writing stored procedures, Views, SQL and triggers at the back end
  • Used Selenium IDE for Open source web testing, XML, JSON, knowledge of web services (SOAP and REST)
  • Great Experience in testing web services via SOAP using the open source testing tools SOAP UI. Supported production checkouts of the system during various implementations
  • Developed requirement traceability matrix to manage changing requirements and participated in user acceptance testing and post-project review session.

Environment: Agile methodology, Microsoft Office Suite, Microsoft Project, SharePoint JIRA, MS-Visio, Java, Soap UI, Web services API, SQL and XML.

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