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Business Process Consultant Resume

Charlotte, NC

SUMMARY

  • Hardworking Business Process Improvement Analyst emphasizing cost - effective process improvement and organizational efficiency.
  • Flexible and versatile specializing in developing innovative solutions to organizational inefficiencies.

AREAS OF EXPERTISE

  • Business Process Re-engineering
  • Cisco Networking
  • Microsoft Access, Excel, PowerPoint,
  • SharePoint
  • Microsoft Visio
  • Business analysis
  • Business recovery and sustainability
  • Process development
  • Business management methodology
  • Process Workflows
  • Strategic planning
  • Procedure development
  • Business process improvement
  • Project management
  • Project analysis
  • Superb communication skills
  • Business and requirements analysis
  • Excellent workflow management
  • Functional requirements

PROFESSIONAL EXPERIENCE

Confidential - Charlotte, NC

Business Process Consultant

Responsibilities:

  • Determined scope of work by identifying new and existing processes requiring updates.
  • Responsible for evaluating created/existing/new created processes to document with enterprise wide system of record.
  • Responsible for diagnosing process issues and redesign to ensure process effectiveness.
  • Communicates/facilitates frequently with key resources/stakeholders to gather, document and verify process functions
  • Managed project timelines and tasks to ensure on time delivery.
  • Create process mapping documentation using business process management notation 2.0 guidelines
  • Facilitates process groups to gain insight on process workflows in order to collect, record and transcribe data.
  • Experience working with Enterprise taxonomy adjustments.

Confidential - Charlotte, NC

IT Business Analyst

Responsibilities:

  • Re-engineered and documented processes and developed requirements for functional improvements and enhancements.
  • Procedure Lifecycle SME
  • Software Quality Assurance Support
  • Business Continuity Plan and Business and Operational Planning Support
  • Broad knowledge of available/current IT tools currently used to meet business requirements
  • Communicates frequently face-to-face with managers and key I/T contacts on processes owned.
  • Stays abreast of current technology trends and solutions.

Confidential - Charlotte, NC

Business Process Analyst

Responsibilities:

  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Re-engineered and documented process flows and developed requirements for functional improvements and enhancements.
  • Used Microsoft Visio and similar software to organize the as-is process and engineer the to-be process.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
  • Worked with various business groups to provide end-to-end risk management environment that encompasses risk assessment, issue management, reporting, standards and credible challenge of the business groups.
  • Elicited stakeholder feedback and input through interviews and surveys.
  • Promotes and facilitates process/quality improvement teams within the organizations.
  • Identified process boundaries and determined opportunities to automate processes and functions.

Confidential - Charlotte, NC

Business Analyst I

Responsibilities:

  • Implemented business process re-engineering to help current processes and to streamline workflows.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Managed the day-to-day tactical and long-term strategic activities within the business.
  • Presented company goals and objectives to new principals.
  • Identified, coordinated and participated in client relationship-building activities and meetings.

Confidential - Charlotte, NC

Junior Business Analyst I

Responsibilities:

  • Gathering, documenting, and organizing of software business requirements
  • Assisted in weekly sprint planning activities
  • Performance business acceptance testing
  • Provided feedback towards the development of connected systems
  • Implemented processes to streamline workflow.

Confidential

Quality Assurance Engineer

Responsibilities:

  • Develop and manage standards, methods, or procedures to determine product quality or release readiness
  • Document test procedures to ensure reliability and compliance with standards
  • Manage software defects tracking, reporting, follow-up, using a bug tracking system, and report defects to management
  • Define and perform regression, performance and stress testing
  • Provide feedback and recommendations to developers on software usability and functionality
  • Provide clear and constant visibility into the quality of the Appian product

Confidential

ISFD NISS Program Support

Responsibilities:

  • NISS is the new automated business information system to replace ISFD
  • Business Process Re-engineering support for the NISS architecture.
  • Assisted with Improvement of Business Processes.
  • Identified process boundaries and determined opportunities to automate processes and functions.

Confidential

Management Systems Analyst

Responsibilities:

  • Email correspondence and communication with Government officials.
  • Data management, word processing, team building.
  • Improvement of Business Processes.
  • Lead in the process improvement of DoD Training from 90 days to 47 days using process improvement methodology.
  • Used Microsoft Visio to organize as-is processes and to-be processes to be re-engineered.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Conducted activity-based analysis of business processes and made recommendations based on the findings.
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Organization and backup of SharePoint Content Management System.

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