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Business Analyst Resume

Union City New, JerseY


  • Project manager/Business Analyst with around 7 years’ experience and technical acumen complemented by extensive experience in E - commerce and retail industry
  • Highly motivated Project manager/Business Analyst with experience in all phases of the Software Development Life Cycle (SDLC) including Requirements Gathering, Analysis & design, Implementation, Testing and Deployment as well as other Software Engineering Methodologies like Scrum (Agile), Rational Unified Process(RUP) and waterfall methodologies
  • Experience on Retail Management Systems, Payment Gateway and Retail Platform
  • Strong noledge on Content Management System for Ecommerce like WordPress, Open cart and ATG
  • Working noledge to provide application and system management services to internal and external users
  • Worked closely with business-users and with other system groups to capture business requirements, understand the priorities of the projects and see them through implementation
  • Developed, managed and monitored individual project schedules and integrated overall master program schedule
  • Working noledge of System Configuration, Problem Management, Change Request Management to approve/reject changes
  • Extensive experience in conducting Market Research, Feasibility Studies, Gap Analysis, Risk Identification, Risk Analysis, customer survey and web data analysis to understand customer and business needs
  • Extensive experience in developing Business Requirement Document (BRD) and Functionality Requirement Document (FRD) as well as for creating Use Case diagrams, Flow charts, Activity diagrams, Data Flow Modeling, Data flow diagrams, and Sequence diagram based on UML
  • Proven experience of turning business requirements into system requirement specifications (SRS)
  • Strengths in user support, identifying business gaps/weaknesses and designing solutions through automation or business process change
  • Conducted Joint Application Development (JAD) Sessions and interviewed Stakeholders for detailed functionality aspects of business process and carefully gathered the Business Requirements in an easily understandable format
  • Strong in defining Current (As-Is) and Future (To-Be) scenarios (processes, models, use cases, plans and solutions)
  • Experience in creating Screen Mock-ups, Prototyping, Wire frame Templates for applications used by stakeholders
  • Extensively involved in performing UAT with Business Stakeholders to make sure the project satisfies their needs
  • Experience on Pricing Strategy, SEO strategy developing and Omni Channel marketing campaign using Google Analytics, Facebook, Microsoft Ad Center and LinkedIn Ads
  • Ability to manageand oversee multiple projecttasks at thesame time
  • Experienced with photo editing, design and manipulation in Photoshop
  • Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Word, MS Visio


Methodologies: Agile, Scrum, Waterfall, RUP

Tools: Microsoft Office, MS Project, MS Visio, Adobe Photoshop, Java, Salesforce, Mixpanel, JIRA, Oracle ATG, My SQL

Documentation: Business Requirement / Functional Requirement Document, System Requirement Specifications

Analysis: GAP/SWOT, ROI, Cost Benefit, Google Analytics, Google Trends, Omniture, Tealium

Requirement Gathering: Document Analysis, JAD, Brainstorming, Interview, Use Cases, User guidelines, mock up, storyboard

Database: Oracle, MS Access, SQL Server


Confidential - Union City, New Jersey

Business Analyst


  • Utilize Agile/Scrum methodologies to monitor and develop project objectives
  • Create and analyze weekly/monthly report of website’s users engagement and retention utilizing analytic tools as Adobe Omniture and Mixpanel
  • Closely monitor Omni-Channel and online marketing campaigns performance daily and react to deviations from plan quickly
  • TEMPEffectively used programs such as Adobe Test & Target to perform A/B user tests and updates on site that resulted in immediate positive feedback before deadline
  • Analyze campaign performance, develop pricing strategy, identify trends, and highlight opportunities
  • Work independently or in conjunction with ATG Commerce Architects and users to gather business requirements and halp define a solution that meets business, user and technical needs in the form of highly engaging online(web) experiences
  • Coordinate and conduct Business, Systems Requirements analysis meetings with Business and technology partners(back end service developers, framework developers, and UI developers)
  • Advise end-users on the best use of ecommerce platform (ATG Commerce) to avoid the risks of undermining the platform
  • Create Use case, Activity, Class and Sequence diagrams using MS Visio
  • Perform feasibility study, risk analysis and high-level functional and GAP analysis
  • Support testing of new enhancements in alignment with business process requirements
  • Design and implement basic SQL Queries for QA testing and Report/Data Validation
  • Prepare UAT with business stakeholders to make sure the project satisfy their needs
  • Develop and lead training session for new users on the new system functionality and ongoing training to halp drive adoption and system noledge

Environment: Agile, Adobe Omniture, Adobe SiteCatalyst, Tealium, Adobe Test & Target, Mixpanel, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Windows, XML, SQL server, ATG, JIRA, HPQC

Confidential - Long Island, New York

Business Analyst


  • Used Agile/SCRUM methodologies to monitor, steer and develop project objectives
  • Reviewed product catalog, SEO, data definition, business rules along with technical architects/Development leads
  • Performed user tests for the website to optimize the user experience and increase revenue
  • Responsible for defining the key identifiers for each mapping/interface
  • Business partner with key stakeholders evaluating changes in business processes and product offerings that significantly impacted the end to end process
  • Translated high-level business requirements into functional specifications and workable requirements
  • Supported clients with different professional backgrounds, interact with business, technical and management professionals for production critical issue, translate live issues into the specific technical problem
  • Organized, prioritized and input time critical projects for high visibility national and international clients
  • Developed, managed, updated, and monitored individual project schedules and integrated overall master program schedule.
  • Created Product Backlog, Sprint Backlog and managed User stories
  • Actively assisted in the acceptance and validation of the stories by testing the delivered stories
  • Performed manual integration testing with QA team to make sure the new system can fit in original system
  • Coordinated with UAT team to validate the developed application meets the business requirements
  • Provided front-line business process support across the client lifecycle leveraging best practices and facilitating enhanced business metrics
  • Reviewed and provided final approval to Test Plan, Test Scenarios, and Test Cases and Functional and System Testing

Environment: Agile, Google Analytics, Adobe Omniture, SiteCatalyst, Adobe Test & Target, Tealium, MS Office, Windows, Linux, XML, SQL server, ATG, Rally, JIRA

Confidential - West Chester, Pennsylvania

Business Analyst


  • Served as the primary liaison between the Business/Marketing team, IT team, QA team and 3rd party vendors.
  • Facilitated Joint Application Development (JAD) session with project stakeholders and Subject Matter Experts to gather requirements
  • Developed, managed, updated, and monitored individual project schedules and integrated overall master program schedule
  • Designed web-based survey (Google form) for vendors to identify their needs and requirements
  • Performed requirements analysis to capture different components of on-line business applications (web based) using waterfall methodology.
  • Coordinated documentation and information flow between the different groups involved in product development
  • Designed Use Case Diagrams, Activity Diagrams and Sequence Diagram in MS Project, after accessing the status and scope the project
  • Analyzed the impacts on business process layer, data services/ data mapping and back-end system
  • Designed and implemented basic SQL Queries for QA testing and Report/Data Validation
  • Reviewed testing deliverables created by testing team such as test scenarios and UAT scenarios
  • Coached vendors to use vendor portal and delivered user experience enhancement to the IT department
  • Provided expert advice to client stakeholders and business users on E-Commerce-specific topics, including catalog modelling/management, inventory management, delivery and payment methods
  • Communicated change status, outcome, and impact to necessary team
  • Managed weekly, monthly, and quarterly business report
  • Support production issues investigation and troubleshoot

Environment: Google Analytics, Google Adwards, MS Office, Windows, Linux, XML, SQL server, Rest Web services

Confidential - New York

Jr. Analyst/ Product Analyst


  • Worked as Scrum Master, facilitating/ organizing Daily Scrum Sessions, Sprint Planning Meeting and Sprint Review Meeting
  • Employed Agile for the purpose of monitoring the project and also followed the step-by-step procedure
  • Developed, Documented and published change management process and functions
  • Conducted initial meeting to capture database system requirements accurately from business/marketing team and potential users by online survey, online/onsite meeting and phone interview
  • Identified scope of the system and use cases from the requirements and wrote Use Case Specification (UCS)
  • Developed the user stories by interviewing stakeholders and developed detailed functional specifications and visual mockups by MS Visio
  • Developed CRM system, including forms, filters, reports, tables, and queries supported by MS Access
  • Performed analysis on business rules and system process flows for new system
  • Collaborated with project manager in tracking and managing project development process following
  • Collaborated with UI team to develop page design including color and shape of modules and buttons and front
  • Developed story mapping by criticality, time and dependency
  • Supported the development of the test plan and test cases to be used in testing based on business requirements, technical specifications and/or system noledge
  • Worked with QA to perform regression testing and integration testing base on BRD
  • Prepared UAT with business stakeholders to make sure the project satisfy their needs
  • Monitored, troubleshoot and resolved requests
  • Executed SQL queries on relational databases to create daily reports

Environment: Agile, Scrum, MS Visio, MS Project, MS Office Suite, MS Access, SQL query, UML, Google API


Jr. Analyst


  • Built consensus among stakeholders to validate and finalize the requirements in the Business Requirements Document
  • Defined Current and Future scenarios (processes, models, use cases, plans and solutions)
  • Prepared documents with Solution Architect based on Project Charter provided by Business Partners
  • Understood the impacts on Data Services
  • Highly involved in creating Screen Mock-ups, Prototyping, Templates for business applications used by Business stakeholders
  • Reviewed testing deliverables created by testing team such as test scenarios and user testing scenarios and provided final approval
  • TEMPEffectively handled project deliverables and Web Content using the SharePoint during requirement review
  • Supported 100+ suppliers to build new product strategies and market opportunities
  • Develops strategy for assortment, innovation, and merchandising in clothes and beauty departments

Environment: UML, MS SQL Server, HTML, ERP, MS Visio, MS Project, MS Office Suite, Adobe Photoshop, Google Analytics, Google API, CRM, WebSphereApplicationServer

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