SUMMARY

• Nearly 8 years of experience as a business analyst in domains including manufacturing, consumer goods, energy, supply chain, healthcare, and insurance.
• Extensive experience in creating artifacts like Business Requirements Documents (BRD), Functional Specification Document (FSD), Software Requirement Specifications (SRS), creating Requirements Traceability Matrix (RTM), and GUI Mockup Screens.
• Professional experience in all phases of Software Development Life Cycle (SDLC) including Waterfall and Agile like Methodologies.
• Proficient in leading requirements gathering process using different techniques like interviewing, requirements workshops, focus groups, and document analysis.
• Expertise in Requirements Engineering techniques like use case diagrams, activity diagrams, process flow diagrams and sequence diagrams.
• Experienced in conducting GAP, SWOT, Impact, Cost - Benefit Feasibility and Risk analysis.
• Expertise in writing test requirements, test plans and test cases.
• Strong with data analysis techniques using Excel along with knowledge of macros and writing complex SQL queries.
• Professional knowledge in providing post go-live technical support an incident resolution.
• Extensively involved with developing training material and performing walk-throughs to end users.
• Proven track record in producing high quality work under tight schedules and in multi-tasking to meet business goals.
• Excellent communication skills and team management skills with experience for handling multiple teams.
• Excellent problem-solving, critical thinking, conflict resolution, facilitation, and documentation skills along with good process management skills to gather requirements.
• Proficient in reporting project status, metrics, risks, issues and mitigation plan to various stake holders of teh project.

TECHNICAL SKILLS

Operating systems: Windows (98/XP/7/Vista/8/10), Mac OS X

Tools: SAP, SharePoint 2013, SQL, MS Project, JIRA, Rational Test Manager, HP SM9, Tableau, iRise

Microsoft tools: MS Word, MS PowerPoint, MS Excel, MS Access, MS Visio, MS Outlook

Expertise: ERP systems (SAP), Materials Management, Supply Chain Management, Logistics, Inventory Management, Data Analysis and Modelling, Accounting and Finance, Project Management, Middleware, Management of Engineering Teams, Operations Consulting, Lean Operations, Statistics & Decision Making, Business Process Remodeling

PROFESSIONAL EXPERIENCE

Confidential - Minneapolis, MN

Sr. Business System Analyst

Responsibilities:

• Gathering and collating requirements critical to teh business process flow and using it for Business Requirement Document (BRD).
• Eliciting, analyzing, documenting, communicating business requirements and system definition.
• Creating RTM (Requirement Traceability Matrix), Use Cases (UML modeling) - Use Case Diagrams, Activity Diagrams, Swim lane Diagrams using MS Visio and also define its scope and objectives.
• Tracking timelines and critical paths for multiple projects.
• Streamlined processes changing from manual to system automation. Identified and defaulted credit conditions and document packages by specific products, business channels or other unique identifiers which resulted in improved productivity and service levels.
• Responsible for facilitating project planning, retrospective and demos.
• Participated in a coordination role, to ensure that task prioritization falls within teh corporate strategic direction.
• Conducting and facilitating various JAD sessions for multiple iterations to gather requirements and performed GAP analysis.
• Process mapped Operations which identified redundancies, manual processes and backlogs which improved efficiency of departments and service levels.
• Evaluating systems prepare documents on teh process improvements, identify deficiencies and store sensitive data efficiently.
• Worked along with IT team from development phase to implementation phase, represented business in technology meeting, to ensure teh end product is as per client’s requirement.
• Successfully defined teh business requirements and created functional requirement documents for various data sources, from which programs will be written to develop new systems.
• Exposure to technical aspects of global banking best practice standards, basel norms and exposure to quantitative aspects of risk and risk measurement techniques.
• Assisted teh CCAR and Dodd Frank (DFAST) stress testing teams with teh documents for regulatory submission.
• Working closely with clients and IT team, to determine teh priority of specific requirements based on their value to teh business and also provide solutions to functional issues
• Created UAT test plans, strong manual, functional, system and regression testing in an agile development environment.
• Developed materialized views, stored procedures, functions, triggers, packages in MSSQL for various business requirements.
• Participated in different levels of teh SDLC cycles - Analyze, Plan, Design, Develop, Test and Deploy in teh waterfall model as not all teh applications are Agile yet.
• Conducting transitioning of teh Agile Technology across teams as “early Testing” / “shift left” is teh next key to IT Industry.
• Coordinate with teh Business partners, Value stream partners of different verticals and teh scrum team to analyze and estimate teh velocity and capacity for each sprint in teh said Program Increment (PI Planning)
• Triage teh issues with all teh upstream and downstream applications in teh E2E for each Sprint in teh Agile Technology using teh CA Agile Central - Rally Tool.
• Prepare analysis and information reports for management and present recommendations for changes and improvements, to fit in bank’s regulatory system and standards.
• Extracted data from different sources like MS Access, Excel, and text files using SAS/Access, SAS SQL procedures and created SAS required datasets.

Environment: /Tools - SQL, Data mapping, Rally, MS Visio, UML, XML, Agile/Waterfall, Windows XP, data analysis, data mapping, MS Office (MS Access, Word, MS Excel, MS PowerPoint), SAS/Access, SAS/Base.

Confidential - Chicago, IL

Business Analyst II

Responsibilities:

• Was responsible for teh materials management, logistics and manufacturing modules within SAP.
• Configured vendor master record; created vendor account groups, number ranges, incoterms, text types, purchasing group, partner determination, and terms of payment.
• Created teh project plan for rolling out EDI payment processing for all teh vendors and suppliers.
• Led and managed teh implementation and integration of EDI with teh SAP systems.
• Configuration of special stocks in inventory management for subcontracting and vendor consignment Materials.
• Configured WM organization structure by defining and creating storage types, storage sections, storage bins manually & automatically designed storage areas, high rack storage, bulk storage, fixed bin storage & other commonly used storage area.
• Configured automatic and immediate generation of transfer requirement and transfer order
• Set up in moving stock from one storage location to another with stock transfer order
• Prepare project documents like initiation, scope, plan, charter, budget, resource management and status-reports.
• Conduct meetings and coordinate between onsite and offshore teams.
• Prioritized requirements based on actual business needs so as to align them with teh product release roadmap.
• Responsible for identifying teams to resolve teh incidents and perform daily meetings to gather status and facilitate faster resolution.
• Critically evaluated information gatheird from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from teh underlying true needs.
• Performed SWOT and GAP Analysis to discover new functionality requirements, prioritized them on teh basis of actual business needs, risk analysis, resource constraints and budgetary constraints.
• Prepared use case diagrams, process flow diagrams, sequence diagrams from teh gatheird requirements using MS Visio.
• Managed change requests with thorough impact and cost analysis while prioritizing and mitigating changes.
• Liaised with business SMEs, development team and QA teams.
• Be teh liaison and communicate effectively with client’s management, business users, vendors and EY team.
• Extensively interacted with teh designers, developers to ensure functional implementation of business requirements and QA Team in executing test plans, test scenarios and test cases.
• Prepare UAT scenarios and test- cases, walkthrough and sign-off on scenarios, co-ordinate UAT with business users, defect management process and re-tests for UAT.
• Delivered daily and weekly presentations on incident tracking, resolutions and tool development to stakeholder and upper management.
• Demonstrated strong analytical and project management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Coordinated with Project Manager to create WBS, manage schedules, deadlines, resources and budget along with other miscellaneous project tasks using MS Project.

Environment: Agile like, Windows (98/XP/7/Vista/8), MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, MS Visio, UML, JIRA, Rational Test Manager, MS SharePoint 2013, Tableau

Confidential, Atlanta, GA

SAP Plant Maintenance Functional Consultant/ Build Lead

Responsibilities:

• Worked with various Gas Asset family owners to gather requirements for determining Asset Health and Criticality.
• Designed PAS 55 algorithms inSAPto calculate Asset Health (grade), Criticality, Likelihood of Failure and Consequence of Failure based on teh various health parameters on an asset.
• Enhanced Equipment and Functional Locations screen to display teh Health and Criticality Rating data.
• Used iRise to present teh custom screens, PAS 55 user desk and reports in solution realization phase for business review.
• Gas Transmission Lines Integrity Management
• Involved in requirements gathering sessions acting as Functional Lead.
• Designed an interface fromSAPto Dynamic Risk Tool used for determining risk to Transmission Pipeline Integrity.
• Gas Pipeline Patrol
• Created preventivemaintenanceplans for gas pipeline patrol for PG&E Gas Transmission line of business.
• Configured newmaintenanceplans, and notifications.
• Enhance notification andmaintenanceitem screen to accommodate teh linear data fields.
• Designed user control panel.
• PreventiveMaintenance, Data and Document Modernization (PMDDM)
• Involved in designing PreventiveMaintenancesolution for PG&E Gas Transmission and Distribution Linesmaintenance.
• Design custom screens to capture teh compliance related data (used iRise to design & present custom screens to business users).
• Data conversion design and documentation.
• ConfigureSAPDocument Types for Document Attachments to Notifications & Technical Objects.
• SAPto Documentum Interface.
• Interface to send data fromSAPto mobile (Ventyx) devices.
• PlantMaintenanceConfiguration.
• Lead teh build phase for conversion.

Confidential - Los Angeles, CA

Business Analyst

Responsibilities:

• Hands on Experience in interfacing teh warehouse module with MM-IM, QM & SD modules.
• MM-Purchasing/Procurement: Hands on experience in configuring Material Master, Vendor Master, Partner schema, Purchase requisition, Purchases order, Venison management, shelf like check and pricing schemas.
• Inventory Management: Customizing done in Goods Movements, Cross Company and Intra-company Stock Transport orders using Stock Transport order (STO), Subcontracting, Customer and Vendor Consignment & Third Party Orders, Physical Inventory, Cycle Counting.
• Configuration of Inventory Management Movement Types, Number ranges for material document of Goods Receipt, Goods Issue, shelf life check for movement types and Stock Transfers- inter and intra company.
• Gatheird requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis and also undertook JAD sessions.
• Defined and documented teh project plan, project charter, budget plans and resource allocation plans.
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver teh following artifacts as needed: functional requirements (business requirements document), use cases, GUI, screen and interface designs.
• Utilized experience in using enterprise-wide requirements definition and management systems and required methodologies.
• Liaison between teh business units, technology teams and support teams.
• Successfully engaged in multiple initiatives simultaneously and also prepare minutes of teh meetings.
• Worked independently with users to define concepts and under direction of project managers.
• Drove and challenged business units on their assumptions of how they will successfully execute their plans.
• Provided post-production support on day-to-day activities performed in SAP.
• Demonstrated excellent verbal and written communication skills and teh ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Developed requirements specifications according to standard templates, using non-technical language.
• Collaborated with developers and subject matter experts to establish teh technical vision and analyze tradeoffs between usability and performance needs.
• Liaise with teh office of CTO to keep track of budget and impacts of change requests on project budget.

Environment: Waterfall, SAP R/3, Windows (98/XP/7/Vista/8), MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, MS Visio, UML, EY Mercury Testing Center, MS SharePoint 2013

Confidential - Phoenix, AZ

Business Analyst

Responsibilities:

• Conducted interviews and joint sessions to blueprint teh existing claims processing workflow.
• Documented teh results of teh claims processing auditing process by using GAP Analysis to identify deviations in teh existing workflow as compared to regulator approved processes.
• Gatheird analyzed and documented both business and technical requirements from formal and informal sessions and validated teh needs of teh business stakeholders.
• Conducted user interviews with various stakeholders and documented business and functional requirements.
• Performed research on data issues, testing and compiled supporting documents as needed.
• Queried relational databases using SQL on a daily basis to resolve operational issues and assist business and IT in better understanding of business requirements.
• Built and maintain sites, forms, lists and workflows to improve business processes.
• Performed quality assurance testing on developed SharePoint sites and web parts.
• Coordinated teh execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).
• Professional consulting experience included all phases of project initiation, planning, architecture, requirements gathering & analysis, process reengineering & mapping, functional design, development & configuration, testing, Online Pages, implementation, UAT activities & error resolution, user training and post-Go-Live support.
• Mentored junior team members with enterprise methodologies and processes.
• Used MS Project to manage schedules, deadlines and resources and collaborate on teh project.
• Provided project metrics to track teh progress of teh project.

Environment: Waterfall, Windows (98/XP/7/Vista/8), SQL, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project, MS SharePoint 2010, MS Visio

Confidential, Fargo, ND

Business System Analyst IT

Responsibilities:

• Checking repair queue, trade input (equity and bond front end system), make amendments and facilitate settlement.
• Attend, Manage and Monitor teh emails and in My Queries which is a part of teh Work flow management.
• Constantly prioritize process and validate day to day queue in adherence to market zones - (DepositoryTrust & Clearing Corporation (DTCC), EURO clear and Asian markets) including client cancellation.
• Process, Validate Sub-Custodian FX on time and ensure their is no pending FX to be processed.
• Track all teh “Under Investigation” status trades, follow up with teh sub custodian for teh reasons and update teh status.
• Develop a thorough knowledge of all teh US markets so that client queries - emails/ phone calls can be handled in teh best possible manner.
• Understand teh respective NOSTRO, Sub-custodian, and Market Cut-off and ensure trades are processed, validated before teh deadline.
• Account trades and reconciliation of book based on recent corporate action.
• Following-up all teh pending issues with respective teams. Update status for trades (MT 548) and report to account managers accordingly.
• Understand teh Service Level Agreements of teh process to ensure that teh deadlines are met without discrepancies.
• Perform NOSTRO reconciliations on a daily basis.
• Strictly adhere to teh process checklist and ensure frequent updates both process and market wise.
• Preparing Weekly MIS reports, Settlement Date -1 and STP (Straight through Processing) Rate Report.
• Report teh failed trades to teh account managers on a weekly basis with ageing.