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Sr. Business Analyst / Manager Resume

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Parsippany, NJ


  • Experienced Business Analyst wif over 25 years of expertise in healthcare and information technology.
  • Managed complex IT projects wifin a global environment.
  • Instrumental in creating business requirements (As - Is/To-Be process flows), converting of technical specifications and performing gap analysis wif users, clients and developers.
  • Design processes and system improvements to increase productivity and reduce cost. In depth experience in system implementations and configuration of practice management and workflow systems


  • Analyze client requirements
  • Perform requirement needs analysis
  • Develop business requirements
  • Negotiation & contract management
  • Define system requirements
  • Manage project performance
  • Create functional specifications
  • Manage project teams
  • Project Management / Agile processes
  • Identify & manage project risk
  • Vendor management (RFP, SOW, PO’s)
  • Mentor offshore / onshore teams


  • MS Windows 10/7 Office Suite
  • Visio
  • PowerPoint
  • MS Lync
  • SSRS
  • Skype for Business
  • MS SQL Management Studio
  • RDP
  • Linux
  • Windows
  • NEIC
  • TERM
  • Commlink
  • Expedite
  • FileZilla
  • Medical Manager v12
  • Titanium
  • Group Management Centricity
  • Medisoft
  • IVR
  • SharePoint 2010
  • Teamtrack
  • SnagIt v10
  • WebEx
  • Zoom
  • JIRA
  • Lean
  • Six Sigma


Confidential, Parsippany, NJ

Sr. Business Analyst / Manager


  • Lead BA for large high-profile healthcare client for past 13 years
  • Collaborated wif developers and stakeholders to ensure business and technical requirement adoption for data analysis and report enhancements(JAD)
  • Provided procedural / technical client support for global operations in Mexico, India, NJ, PA and CA
  • Translated stakeholder business requirements for application enhancements and reports (functional specifications, user cases, workflow and process diagrams)
  • Led conversion of legacy workflow system to new vendor product
  • Managed several BA’s for project implementations, upgrades, and decommissioning of client system

Confidential, Parsippany, NJ

Project Manager


  • Led teh initial implementation for large high-profile healthcare client
  • Facilitated weekly client meetings to document requirements and discuss potential solutions
  • Spearheaded data cleanup and setup projects for teh reclassification of an extensive national insurance database which included electronic data interchange coding remittances and fee schedules
  • Developed requirements for system implementation for hospitals and physicians
  • Composed monthly project plans, productivity reports and conducted weekly staff meetings
  • Managed several physicians billing projects, thus reducing receivables and increased collections by 40-60%

Confidential, Iselin, NJ

Billing Manager


  • Created and marketed company’s brochure for teh newly developed physician division. Played lead role in acquiring new clients by assisting in sales calls and tradeshows
  • Reduced receivable and increased collection for several physician billing projects by 25-30%. Composed monthly project plans, productivity reports and conducted weekly staff meetings
  • Managed, mentored and coached employee staff of 6

Confidential, Fairfield, NJ

Software Support Manager


  • Restructured and managed a high volume technical support department comprised of 20 employees for teh Tristate district. By instituting new guidelines and policies, teh department achieved significant improvement in response time from 10 to 2 hours
  • Introduced an incentive program to improve employee moral after company downsizing. Conducted weekly team meeting composed of guest speakers which broadened technical support and strengthened communication wifin teh staff. Staff productivity increased by 30%
  • Managed teh Y2K Electronic Data interchange team. Teh staff was responsible for writing documentation developing scripts, testing and installing teh Y2K update for our NY, NJ and PA provider client based which consisted of over 1200 clients. Met all deadlines two weeks ahead of schedule
  • Facilitated account management functions for software distributors and vendors. Communicated wif medical facilities to market various software products which generated revenue by 20%
  • Conducted weekly management meeting wif operations manager, hardware and training departments to review productivity results, organizational goals and improvement opportunities

Confidential, Westfield, NJ

Partner / Project Manager


  • Facilitated consulting services to medical facilities throughout four states. Responded to system support requests, diagnosed and resolved software and hardware problems
  • Coordinated new system installations and upgrades of existing systems. Performed all system loads, which included operating systems, communications package and various practice management software. Tested all systems prior to installation to ensure functionality

Confidential, Florham Park, NJ

Sr. Systems Analyst / Technical Support


  • Managed conversions, installations and training of newly acquired NY client base (400 clients) thus achieving organizations goals of standardization
  • Implemented training programs for internal staff and client based. Created and conducted training workshops that increased company profits and decreased client calls to teh support desk
  • Provided hands on support to over 700 physicians in teh Tristate area, communicated wif users by phone and remotely diagnosing and resolving system related problems

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