SUMMARY:

• Accomplished Senior Business Analyst with a proven track record of managing complex IT projects and exceeding expectations.
• 11 years of experience in IT industry which include process improvement, gap analysis, OSS design, managing business requirements, and Project Management.
• A strong blend of business and analytical skills gained from working in varied software development environments on wide range of roles from business process consultancy, IT system design to IT project management.
• Expertise in authoring functional specification document, system requirements and business requirements document (BRD), which includes various UML diagrams, use case diagrams, sequence diagrams, activity diagrams, workflow rules, architecture diagrams, flow chart logic, data flow diagrams, mockups and descriptions that provide the developers a view of the requirements for the system development.
• Implementation on AEM 6.2 as the content management system for the DOTCOM application. Customization if the tool to include additional workflows (content approval, custom messaging, etc). Acted as single point of contact for the digital marketing team for the elicitation of requirement.
• Digital experience with DIRECTV plc (USA) as Product Owner for DOTCOM application at Los Angeles, California. Managing requirement backlog for the product area/features, including the user flow and website design, data/tracking requirements, admin tools, services/APIs and overall usability.
• Business Process Management Experience - Business Process Mapping and documentation, Gap Analysis, Process Improvement, Process modelling (ARIS & Visio)
• Extensive knowledge and experience in Telecommunication Industry.
• Received appreciation from client for my work in process design for broadband product. The particular work included designing of process to migrate 8 million end-users from existing network to new setup (i.e., different aggregate network).
• Received appreciations from client on process simulation work where we did ‘What-if’ analysis and helped in prioritize business scenarios and added value to ongoing improvements.

SKILLS:

Content Management: Adobe Experience Manager (AEM 6.2, CQ5)

Business process mapping: BPMN 2.0, MS Office Suite, MS Visio, MS Project, IBM Rational

Requirement Management Tool: JIRA, Rally, STOR

MIndustry Standards: eTOM, ITIL, TOGAFSpecialtiesRequirement Analysis, Business Process Management, Lean Six Sigma, PLM implementation, System Integration/OSS Design, Agile Methodology, IT Project Management, CRM Digital and BI reporting knowledge

PROFESSIONAL EXPERIENCE:

Product Owner/Sr Business Analyst

Confidential

Responsibilities:

• Owning the product/feature through the entire lifecycle including: requirements gathering, ideation, QA, and training.
• Recommending the scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product.
• Assesses market competition by comparing the company's product to competitors' products.
• Interfacing with business stakeholders, developers, and designers. Leading the requirements capture and analysis (Used Rally tool to document the user stories and track the progress).
• Reviewing the UX/UI documentation from the digital content management group and marketing group.
• Accepting the final deliverable from the IT dev team/SQA before UAT.
• Migration of content management system from ATG to Adobe Experience Manager (AEM 6.2). Deployed common component/templates and targeting capability feature for content management.

Business Analyst/Solution Designer

Confidential

Responsibilities:

• Capturing the business requirements from the various stakeholders such as product line, customer experience leads & sales unit
• Capturing the As-Is procedures for the various business processes and analyzing them to find gaps and bottlenecks
• Analyze and write detailed specifications and requirements for the solution design (for the VAS implementation) - using requirement capturing tool STORM.
• Evaluating the rough order magnitude of cost incurred for end to end design for given change/deployment - this includes costs such as system changes & operation changes
• Getting liaise with application support groups/development teams/component designers and testing team to plan, agree, deploy and commission the project
• Review the proposed changes by the system designers
• Process and solution walkthroughs with stakeholders to get the necessary approvals to implement the solution
• To help various teams involved in the design cycle to understand the requirements and assist in development & deployment
• Review of the test cases written for unit and integration level.
• Effective coordination between development team and testing team.

Business Analyst

Confidential

Responsibilities:

• Preparing the business requirement definition document after discussing with the various stakeholders such as product line, network operation leads & finance unit
• Capturing the As-Is process and doing the process re-engineering to get it align with the new framework which is based on ITIL practice.
• Design & delivery of ITIL based processes (Incident Management, Problem Management & change management processes) with involvement of operational teams (NOC/Call Center representatives/Service assurance team/Network field engineers).
• Was responsible to the design and deployment of service fulfillment and service assurance processes like order handling, order decomposition, field engineer appointment journey, exception handling, Jeopardy management, planned Engineering work
• Getting liaise with application support groups/development teams/component designers and testing team to plan, agree, deploy and commission the project
• Process walkthroughs with stakeholders to get the necessary approvals to implement the solution.

Business Process Analyst

Confidential

Responsibilities:

• Mapping end to end process and listing parameters effecting CE.
• Modeling end-to-end process using the data retrieved from various platform owners and test the process.
• Building process model using Service Model tool to run various simulation scenarios.
• Publishing process simulation results illustrating the gaps and suggesting process improvements.
• Project was implemented using lean six-sigma (DMAIC) methodology.

• Capturing the business requirements from the various stakeholders such as product line, customer experience leads & sales unit
• Providing the assessment or feasibility of the proposed solution to bring the new functionality as part of the business scenario.
• Preparing plan and build solution for the deployment of next generation network (fiber to the cabinet and fiber to the premises- FTTC/FTTP).
• Analyze and write detailed specifications and requirements for the solution design using requirement capturing tool STORM.
• To help various teams involved in the design cycle to understand the requirements and assist in development & deployment
• Process and solution walkthroughs with stakeholders to get the necessary approvals to implement the solution.
• Review of the test cases written for unit and integration level.

• Engage with various platform owners to correlate information
• Prepared the initial draft for the operational model for the launch of converged services for consumer space.
• Prepared High Level Process Design on Plan & Build, L2C and T2R Processes.
• Working in agile model where every two weeks (sprint) we were to deliver set of deliverables.
• Prepared process design on ARIS tool.
• Documented the exception handling process. Walkthroughs conducted to the operations and stakeholders
• Prepared Process impact statement for the feasibility study. Enlisting the process impacts for the introduction of new functionality