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Customer Care Specialist Resume

5.00/5 (Submit Your Rating)

Tampa, FloridA

SUMMARY:

  • Highly motivated individual seeking opportunity in an Entry Level position as a Medical Biller/ Code. Trained in ICD - 10 & ICD-9 coding, medical terminology, data management, data entry, conducting billing practices, and other administrative tasks.
  • Knowledge of medical records, ethics & HIPAA, anatomy and physiology. Familiar with a variety of software including, Microsoft Office, Lotus 1-2-3, SAP, AS 400, Miser, CAS, PAAG, Outlook, Microsoft Lync, Skype, Softphone, Avaya Agent, CRM.
  • Navigate multiple computer applications and programs, Data Entry/Record Management skills, Inbound and Outbound Customer Service, Typing speed 10,000 KPH with at least 98% accuracy, and Multiline Phone use.

WORK EXPERIENCE:

Customer Care Specialist

Confidential, Tampa, Florida

Responsibilities:

  • Receive, document and resolve customer inquiries, on average, Handle 80 to 100 calls per day. Assist Customers, Providers and Brokers with pharmacy and medical claims, benefits, billing and enrollment. Educate Customers, Providers and Brokers about Humana’s products and services
  • Multiple computer applications and programs are navigated simultaneously to access member information and to document each call.

Senior Customer Service Representative

Confidential, Tampa, Florida

Responsibilities:

  • Provide customer service by answering inbound calls, making outbound calls to customers and/or service providers. Data entry of customer and account information and transactions. Resolves customer inquiries and issues while adhering to all Confidential policies and procedures.

Customer Care Specialist

Confidential, Tampa, Florida

Responsibilities:

  • Receive, document and resolve customer inquiries, on average, Handle 80 to 100 calls per day. Assist Customers, Providers and Brokers with pharmacy and medical claims, benefits, billing and enrollment. Educate Customers, Providers and Brokers about Humana’s products and services
  • Multiple computer applications and programs are navigated simultaneously to access member information and to document each call.
  • Web Email Team, Medicare & Medicaid Expansion Pilot, DIG Toolbar ODCS Pilot
  • Super User - support system within the department, ambassadors and project liaisons for CRM software
  • Subject Matter Expert - help new hires with transitioning, support to multiple teams on the floor and virtual

Reservation Sales Agent

Confidential, Tampa Florida

Responsibilities:

  • Answer 80-100 incoming calls from guests for hotel and resort reservation
  • Meet and exceed personal objectives, including sales, revenue and productivity targets. Log customer information in database for customer profiling and sales tracking.
  • Maintain knowledge of company services and products.

Data Entry Supervisor

Confidential, Tampa, Florida

Responsibilities:

  • Supervises data entry personnel; duties include recommending applicants for employees for discipline, termination or retention.
  • Accountable for the quality and productivity of all data entry work (facilitate the workflow of data entry and make it as streamlined as possible)
  • Maintains statistical, personnel work records and manage office supplies.
  • Formulate methods and handle of new hires (proper data entry procedure, orienting them in company policies).

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