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Sr. Business Systems Analyst Resume

Charlotte, NC

PROFESSIONAL SUMMARY:

  • Skilled in analyzing problem situations and finding creative solutions. Able to meet demanding time goals and work well under pressure.
  • Experienced in clear and effective business communication with the ability to communicate how business needs translate to system and user requirements.
  • In depth knowledge and experience in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation testing and deployment
  • Flexible and able to manage simultaneous priorities and changing deadlines.
  • Ability to work excellently as an individual or a part of a virtual team with no supervision/assistance.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, SDLC

Business Modeling Tools: MS Visio

Defect Tracking/Bug Reporting: JIRA

Project Management Tools: MS Visio, MS Project, SharePoint, RACI

Business Application: SharePoint, MS Office, Visio, Adobe

Operating System: Windows

Databases: MySQL, Teradata, MS Access, Oracle

Business Intelligence: Tableau

PROFESSIONAL EXPERIENCE:

Sr. Business Systems Analyst

Confidential

Responsibilities:

  • Worked closely with clients and internal teams to elicit and document business and functional requirements.
  • Provided clients with guidance and recommendations regarding application capabilities.
  • Conducted design review meetings with system architects and product development team to discuss and document technical approaches to client requested custom functionalities.
  • Identified gaps between application capabilities and business requirements.
  • Provided ad hoc analysis and reporting using SQL.
  • Designed functional and non - functional test cases that verified requirements and validated functionality.
  • Reviewed functional requirements, wrote test cases, and performed testing for assigned client application.
  • Performed quality assurance testing during the development phase and go-live.
  • Partnered with developers to prevent defects.
  • Created, managed and maintained all project documentation and process flows.
  • Managed and track issues and defects in JIRA ticketing system.

Business Systems Consultant VI - Contractor

Confidential

Responsibilities:

  • Provided data analysis to support business requirement definitions and document key functions. Translated business requirements into workable technical requirements.
  • Acted as a liaison between the foundational data team, data stewards, other cross-functional business and development teams to understand business processes and regulatory reporting data requirements (eOne, CCAR).
  • Reviewed incoming data streams for missing data or corrupt data and verified tables/fields for the purpose of mapping data attributes to systems of record (Collibra, Ab Initio).
  • Identified data sources and sourcing requirements in order to bridge the gaps between requirements, design and testing.
  • Work with Test Engineers to develop and execute formal test cases in ALM to ensure the delivery of quality software applications.
  • Executed SQL queries to analyze data and identify trends and/or gaps.
  • Managed and developed planning process for software releases in each quarter.
  • Adhered to documentation standards including artifact storage, traceability, version control and change control.

Business/Data Analyst - Contractor

Confidential

Responsibilities:

  • Worked with product managers, architects, developers and engineers to ensure that database repository was being designed, engineered and launched within specified regulatory implementation timeframes.
  • Reviewed incoming data streams for missing data or corrupt data and verified tables/fields for the purpose of mapping data attributes to systems of record (SOR) for regulatory reporting.
  • Worked with the front and middle office technology teams responsible for providing sources of data across the organization, to collect, store, analyze, and distribute static data for various financial products.
  • Assisted with all areas of the project life cycle including analysis, design and User Acceptance Testing (UAT).
  • Reviewed and analyzed data quality, business rules, use cases, and BRDs to define data mappings.

IT Business Analyst - Contractor

Confidential, Charlotte, NC

Responsibilities:

  • Created, and improved ground up business processes for data quality, controls, regulatory initiatives and governance for various applications that supported federal reporting functions.
  • Responsible for developing new data management and controls processes; focusing on the full SDLC project lifecycle including scope definition, project planning, design, build, and deployment.
  • Conducted research and investigation for remediation and tracking of data defect/enhancement JIRA tickets as well as change management system tickets.
  • Translated user needs into business requirements (BRDs) and functional specs (TRDs).

IT Business Systems Analyst - Contractor

Confidential, Charlotte, NC

Responsibilities:

  • Gathered complex lineage and enterprise-wide metadata for applications within the Global and Commercial Banking supply chains.
  • Worked closely with the enterprise data teams, upstream/downstream application teams and other partners in identifying the end-to-end data lineage and metadata mapping.
  • Drafted current and future state workflows in Visio and worked with LOB's to create end-to-end process rules and flows.
  • Evaluated data quality controls and documented procedures for reliable and repeatable data collection and usage.
  • Identified gaps between application capabilities and business requirements.
  • Developed action plans and SOP (standard operating procedures) documentation for issue governance of defect items that were in breach of SLA's.

Sr. Business Analyst - Contractor

Confidential, Washington, DC

Responsibilities:

  • Lead the implementation and management of core credit risk products for Fannie Mae’s Making Home Affordable (Dodd-Frank, CFPB, MHA, HAMP, HARP) program as directed by the US Treasury.
  • Spearheaded process improvement and system implementation projects from start-to-finish to improve customer data quality.
  • Created visual presentations (dashboards) within Tableau to display and report mortgage servicer’s loan volume and performance.
  • Drove continuous improvement in operational process development for monthly activities including data quality improvements, security improvements, application configuration, and change management.

Quality Control & Risk Analyst

Confidential

Responsibilities:

  • Coordinated and led audits of internal processes with various internal and external groups and used audit analytics to launch a tactical risk monitoring plan.
  • Gained a strong understanding of the infrastructure concepts in order to implement changes within an ITIL environment.
  • Exercised independent judgment in helping to identify and report on compliance and operational defects or violations to lines of business, senior management, internal audit and applicable board committees.
  • Partnered with process owners to identify control deficiencies and evaluate controls after identifying top risks and compliance goals.

Business Process Analyst

Confidential

Responsibilities:

  • Reviewed existing default loan servicing processes and conducted tests to create new processes that promoted accuracy and efficiency in loan processing.
  • Assisted in developing and implementing strategies in the areas of internal audit, servicer process improvement and compliance.
  • Handled escalation cases and addressed issues in a timely manner for resolution.

Quality Control Systems Analyst

Confidential

Responsibilities:

  • Maintained the highest quality standards by ensuring that all processes were in compliance with GLP, cGMP regulations and ISO standards for documentation.
  • Provided technical assistance as needed for development, maintenance and reporting of Key Performance Indicators (KPIs).
  • Served as an in-house consultant for quality improvement efforts and as a resource for quality improvement strategies related to strategic planning, daily workflow, and the development of processes and procedures.
  • Prepared EMR System reports, including corrective actions and Quality Incidents

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