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Senior Servicing Reporting Business Analyst Resume

Trenton, NJ

SUMMARY

  • 7+ years of IT experience as a Business Analyst including Impact Analysis, key mapping information, supply chain management, and project management.
  • Experienced in Customer, Vendor, and Finance Domains and designing and implementing Data Governance Model, supporting development and implementation of standard and customized applications.
  • Excellent organizational and interpersonal skills to communicate with business owners, subject matter experts, project managers, developers, testers, on - site team, off-shore team, vendor, and other team members.
  • Participated in Business analysis planning and Monitoring, Elicitation, and translating end user requirements into user stories, also participated in the Business process modeling, Solution assessment and validation, Technical Design Specifications & Data modeling.
  • Ability to provide clear, easy and detailed analysis to improve processes systems and methodologies currently in place.
  • Performed Data analysis, gap analysis, data profiling of source and target systems.
  • Experience in data management including Data Modeling,Metadata, Data Analysis, Data Mapping and Data Dictionaries.
  • Expertise in software development methodologies such as Agile and Waterfall methodologies.
  • Experienced in various documentations, such as System Requirement Specifications (SRS), Business Requirements Document (BRD), Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM), Use Cases, and testing documents.
  • Facilitated project meetings, reviews, walkthroughs, and customer interviews to gather requirements and relevant information for business analysis. Generated Requirement Traceability Matrices to ensure that all the requirements were met in each phase of the Software Development Life Cycle.
  • Exceptional problem solving and sound decision making capabilities, along with the ability to resolve difficult situations to meet strict deadlines. Creative, aggressive self-starter, and capable of communicating creative ideas.
  • Utilized applications HP ALM and JIRA for logging defects, tracking defects, and to resolve defects.
  • Documented existing and proposed process flow, analyzed current and target system, and conducted GAP analysis.
  • Written SQL queries to extract and analyze data stored in databases.
  • Created PowerPoint presentations incorporating MS Office Suite, Excel, Word and Access for project

PROFESSIONAL EXPERIENCE

Confidential

Senior Servicing Reporting Business Analyst

Responsibilities:

  • Collect data and produce, troubleshoot, and distribute routine reports regarding project operations on a daily, weekly, monthly, quarterly, semi-annual, and annual basis on an aggressive, deadline-oriented schedule.
  • Research and document key reporting requirements with an understanding of business processes, service level agreement deliverables, and resource limitations.
  • Utilized SharePoint to track new report requests and ongoing reports which are in production.
  • Created reports for various internal departments, clients, customers of clients, and government agencies.
  • Translating the requirements to produce customized reports for all the requestors using MS Excel and MS Access
  • Automating reports based on the frequency and delivering reports to the requestor by utilizing the tool Cenbase and MS Access.
  • Gather and analyze data for business reports, ensuring data and calculations are accurate as per the business requirements.
  • Write SQL queries using Cenbase to extract and manipulate data as per report requirements.
  • Develop new and modify existing SQL queries to exact accurate data for requested reports.
  • Perform quality check on generated reports by comparing data in Black Knight (Director/MSP) a system of golden source.

Confidential

Requirements Analyst

Responsibilities:

  • Established a User Interface between Amazon Alexa and Confidential for customers to inquire about their daily driving activities and performance
  • To translate business and system needs into Solution Requirements for Designers, Developers and Testers to consume by using requirements elicitation, analysis, specification, verification, and management techniques.
  • Created new extracts to eliminate multiple source systems to a single golden source to provide accurate and consistent data.
  • Perform gap analysis to understand what data is being sent or omitted with the different extracts from the multiple source systems.
  • Communicated the necessary information to all internal and external business partners to ensure clarity and to resolve any future concerns by conducting meeting, creating meeting minutes, or writing updates through email.
  • Conducted iterated solution scoping to ensure the line had consistent work flow and to guarantee the project is on time and budget.
  • Working closely with project manager and iteration manager to foresee any future impacts and preplan solutions to ensure project success.
  • Conducted Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Utilized applications RRC and RTC to create requirements, stories, features, epics, and defect tracking
  • Update white board for upper management and team members for the status all projects.
  • Conducting on going meetings with stake holders to gather requirements and to ensure the requirements are clear, precise, and accurate.
  • Conducted review sessions with team members to provide a clear understanding of the project and to provide updates.
  • Engaged in work efforts at all scales ranging from minor defect fixes and enhancements to development of new applications.

Confidential

Business Analyst

Responsibilities:

  • To determine the size and scope for an effective IBM Software implementation, taking into account current data systems, the existing and planned environments, identified client business requirements and objectives.
  • Drive to improve business operations effectiveness, avoid losses for investors, and improve the overall customer experience while continuing to focus on the image of Confidential .
  • Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop
  • Completed projects for all phases for Software Development Life Cycle (SDLC).
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Focus heavily on project and change management procedures for implementation of IHC deadlines by leveraging extensive financial reporting and regulatory analysis for Capital Planning CCAR implementation for 2017 action plan.
  • Analyze and communicate FED reports for DFAST and CCAR results including new requirements and announcements.
  • Coordinate with Technology for status reporting for management stakeholder deck beneath IHC to demonstrate CCAR strategies in order to mitigate risks and potential solutions focused around building the architecture of system data flow.
  • Strong record for delivering on IT and Non-IT projects for Home Lending / Mortgage Banking, including process improvement, strategic projects, Government projects, audit / risk projects, modification solicitation programs, and reporting requirements with primarily waterfall methodology.
  • Drive to improve business operations effectiveness, avoid losses for investors, and improve the overall customer experience while continuing to focus on the image of Confidential .
  • To lead distribution process run and distribution process monitoring, along with data governance, Access Control, core data models, master data mapping for data collection, data validation, and data centralization.
  • Assisted in developing and maintaining the central repository, populated it with themetadata.
  • Resolve operational issues by troubleshooting relational databases using SQL.
  • To establish governance structure such as data owners and process owners.
  • To govern financial data on a hub system and replicate the data to a number of client systems.
  • Responsible for delivering and leveraging analytics throughout the solution development lifecycle to ensure the optimal development, implementation, integration, user acceptance, and performance of applications, systems, and processes, both within and across business functions.
  • To identify business needs, assessing the impact of system or process changes, eliciting and documenting requirements, and providing insight to ensure requirements are translated into workable business solutions.
  • Responsible for conducting user- acceptance testing and providing post implementation support to business stakeholders and end-users to ensure solutions to meet the prescribed business requirements.
  • To design and update Standard Operating Procedures in MS Visio 2003/2007, operations with the key components of the Enterprise Risk Management such as risk of error of fraud, data privacy, position and valuation, prevent for money laundering, fraud prevention and operational risk management and comply with Sarbanes Oxley Standards.
  • To coordinate various kinds of User Acceptance Testing (UAT) including regression testing, system testing integration testing, functional testing, alpha and beta testing.
  • Utilized HP Application Lifecycle Management (HP ALM) for managing the overall testing effort to define and store information about test requirements, test cases, scripts, bug tracking, and reporting
  • To review Test Plans that contain test scripts, test cases, test data, and expected results.

Confidential, Trenton, NJ

Business Analyst

Responsibilities:

  • Assisting in gathering requirements for configuring the connection between Taleo and PeopleSoft and develop their Graphic User Interface (GUI).
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings
  • Develop a thorough understanding of the business and its functions, processes, and operations.
  • Perform As-Is analysis to get a thorough understanding of PeopleSoft HR application
  • To analyze the current state of the application and perform the field mapping between the existing systems.
  • Create, manage, and update Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) as per the business requirements.
  • To perform gap analysis, review, and modify functional and technical specification as per the requirements.
  • To run test scripts to confirm the functioning of the new builds within PeopleSoft.
  • Setup WebEx meeting with offshore teams to communicate updates, status, and issues.
  • Partner with cross-functional teams to track and understand trends in customer behavior and competitive environment.
  • Synthesize and succinctly present critical data to management.
  • Drive superior performance across a team of 3-4 employees through leadership, coaching, and development.
  • Utilized JIRA to assign, track, and report issues and bugs to ensure the application is functioning correctly.

Confidential

Business Analyst

Responsibilities:

  • To identify resolution, standardization, and enhancement for core data models, data services, data governance, data federation, data integration, data cleansing, and profiling.
  • To update the functional specification documents based on the redesigning on online banking.
  • To redesign the governance model and update the application using the functional spec and as per the business requirements.
  • To create and update the metadata dictionary for the customers and application end users.
  • To hold the meetings for daily review of the development and update the system as per the business requirement.
  • To adhere with the project timeline to implement the security features as per the government regulations.
  • Update verbiage on existing automated mailing letters to bank’s customers in compliance with the government and the bank.
  • To pro-actively advise the sales team, Confidential &T Bank management, and customers on the appropriate use of technical win plans, reference demo’s, Proof of Concept, and Proof of Technology.
  • To manage incident resolution, reduce cost of ownership, provide support to stakeholders as per the Service Level Agreement (SLA).

Confidential, New York, NY

Business Analyst

Responsibilities:

  • To gather, review, and analyze sale numbers and trends of the products over daily, weekly, monthly, and yearly basis.
  • Worked extensively using Agile methodology for developing mobile application.
  • Lead in improving the relevance solutions by identifying unmet client/partner requirements and gaps in contributing to business cases for change, and engaging with brand management to address such requirements and deficiencies.
  • Direct sales activities for within New York Area providing client support in the various sectors like financial and retail.
  • Establishing and maintaining relationships with peers, partners, and leveraging company’s resources to maximize its revenue and client/partner value.
  • Pro-actively advising the sales team, management, and customers on the appropriate use of advertisement, win plans, and references. Influencing the creation and use of reusable assets to accelerate growth.
  • Driving the cross-selling by actively providing Business Solutions, distribute Point of Purchase materials to account holders for product awareness and demonstrations.
  • Accelerating the revenue by delivering business success to NYC area by being a significant contributor.
  • Develop and maintain sales reporting using MS Excel

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