PROFESSIONAL SUMMARY:

• Results - driven, detail-oriented and well qualified Business Systems Analyst & Scrum Master with 8+ years of industry experience in Business Development Process and System & Data analysis with solid understanding of Business Requirement gathering, Business Process Flows, Business Process Modeling, Case Tools, and Business Analysis.
• Expertise in Software Development Life Cycle (SDLC) methodologies like Waterfall, Scrum-Waterfall Hybrid, Agile (Scrum, Test Driven Development, Kanban) in domains like Banking and Finance.
• Elicited requirements using techniques like Interviews, Brainstorming, Focus Group, Document Analysis, JAD sessions, Survey/Questionnaires and documented Business Requirements Documents (BRD), System Requirements Specifications (SRS), and Functional Specification Document (FSD).
• Strong experience in tracing requirements throughout development life cycle by creating Requirement Traceability Matrix (RTM) using MS Excel & tools like JIRA and HPALM .Handled Change Requests by taking upon the role of Change Owner, Interacted with Change representatives, CCAB to review Impact Analysis and documented Change Request Form.
• Acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, Sequence Diagrams, Data Flow Diagrams, and ER Diagrams using MS Visio.
• Conducted GAP, Impact, SWOT, Cost benefit analysis, Root cause, Interface Analysis, Feasibility study, ROI Analysis, Impact analysis, Risk Analysis, and As-Is and To-Be business analysis.
• Decomposed Functional requirements to User Stories to meet INVEST criteria and then helped in prioritizing user stories using various prioritization techniques like MoSCoW and Kano Model. Assisted Product Owner in creating Acceptance Criteria and Definition of done for requirements. Used Planning Poker for estimation of user stories.
• Extensive implementation knowledge of Databases, Data Table structures, Schemas (Star, Snowflake, Galaxy), Data Marts and OLAP operations such as Roll-up, Drill-down, slice and dice and pivot.
• Working knowledge of Informatica MDM multi domain addition and ETL tools like Informatica Power center for Data Normalization & Data Mapping. Proficient in creating Entity Relationship (ER) models and dimensional models. Assisted in data profiling, data cleansing and data validation in Data Warehouse projects.
• Experienced in Black-box Testing, System Testing, Regression Testing, Load/Stress Testing, and Performance Testing.
• Worked with QA team to design Test plans, Test strategies, Test scenarios, Test Cases, Test scripts for User Acceptance Testing (UAT) using HP Quality center/ HP ALM. Also created Requirement Traceability Matrix (RTM).
• Sound knowledge of Selenium IDE and used Cucumber for Behavior Driven Development (BDD). Good Understanding of Project Management activities, proficient with Project Management Tools, testing tools and defect reporting tools.
• Extensively used reporting tools like Tableau to create visual representation of Data Analytics using Dimensions and Measures. Used MS Excel and IBM Cognos for BI analytics and reporting.
• Strong knowledge in Web Services, SOA Architecture using SOAP and REST APIs. Strong understanding of XML and JSON messages and also responsible for API documentation using MS Excel.
• Designed the Test Cases in SOAPUI for API testing, Test Plans for documentation of all processes using Confluence.
• Experience in developing Test Plans based on the user Requirement Documents, design requirement document and System Requirement documents for the Functional, Regression, Load, Performance, User Acceptance Testing
• Expertise in implementing test approaches and test plans to test application enhancements and changes against documented business requirements and user stories and translate them to Test plans, Test scenarios, test scripts, test cases and executing them.
• Having exposure to multi-cultural, diverse ethnic environments.
• Excellent Analytical, Problem solving, Communication and Documentation skills. Dedicated & Self- motivated, Proven leadership capabilities and Time management skills. Communicated effectively across company contacts and clients, internal team about the project requirements, schedules and launches.

TECHNICAL SKILLS:

Requirements Management: Microsoft Office, Jira, Confluence, HP QC ALM, TFS

Data Analysis: Data Cleaning, Data Migration, Data Integrity, Data Review, Visualization, Data Modeling, Data Mapping, Tableau, Data Reporting, SAS E-Miner.

Technical Skills: JIRA, Keynote, PERL, HTML, Android Studio, Bugzilla, PHP, Oracle Fusion Middleware, Oracle 11g, ARIS, Spotfire, Python, PowerBI, SSIS, SSAS, SSRS.

Analytical Skills: Project Management, Forecasting, Gap Analysis, Documentation, Quantitative, Reporting, Research, Risk Assessment, Statistical Analysis, Process Mapping, Process Modeling, Requirement Elicitation techniques, Market Analysis.

Office Tools: Microsoft Office, Microsoft Access, Microsoft Excel, Microsoft Project, SharePoint, Visio.

Databases: MS Access, MS SQL server, Oracle Database, IBM Db2, Sybase SQL Server

Testing Tools: HP QC ALM, HP Load Runner, Selenium, HP UFT, Postman

Operating Systems: Windows Family, Familiar with UNIX, LINUX, and MAC

PROFESSIONAL EXPERIENCE:

Confidential, NYC, NY

Senior Business Analyst/ Scrum Master

Responsibilities:

• Assisted the project manager to create the project plan with all the project milestones, budget estimation, critical path analysis, work break down structure and resource allocation in accordance with the AML policies and procedures.
• Did the GAP Analysis for the existing ALM system to analyze the expected benchmark and to extract the productive outcome as required by the end user.
• Extensively worked on processes and designed new system for higher performance, scalability, and credit card payment processing for Point of Sale (POS).
• Involved with Informatica team members in Designing, document and configure the Informatica MDM Hub to support loading, cleansing, matching, merging, and publication of MDM data.
• Involved in conducting the JAD session and Brainstorming for elicitation of the business requirements from the various stake holders and business users and responsible to conducted SWOT Analysis, Risk Analysis, Impact Analysis and Cost-Benefit Analysis for the project to identify the potential business risks involved in it and overcome it with the feasible solution.
• Helped in identifying the potential weakness in the process and assisted the team in addressing the queries from the corresponding bank employees related to the money laundering issues by maintaining the data integrity within the reports generated.
• Working with data feed suppliers and outbound consumers to model their requirements in Informatica MDM
• Ensured the proper record keeping after analyzing the collected data and maintained the case files of the suspicious transactions through the documentary proof.
• Stayed up with the money laundering, terrorist financing behaviors, issue, policies, regulations, criminal typologies, industry best practices and developing trends and assisted the AML team in conducting the proper investigation on money laundering alerts and any suspicious activities reported by generating Suspicious Transaction Report (STR) with the alliance with the Bank regulations in case of red-flag scenario.
• Applied Informatica Master Data Management (MDM) concepts for data alignment, maximizing analytics and business intelligence promoting corporate objectives and initiatives.
• Assisted the User Interface team in designing the front-end system by gathering the requirements from the stake holders and preparing the wireframes and mockup screens.
• As a scrum master facilitated the various scrum ceremonies and solved the various impediments the team faced during the sprint cycles efficiently to avoid the various blockers in the roadway.
• Assisted the Product Owner to break down the Epics, prioritization of the product backlog, and estimation of efforts for generating successful potential shippable product increment.
• Conducted innovative retrospective techniques depending on the complexity of the system and extensively used JIRA for issue tracking, managing the project, tracking and managing the bugs
• Drafted the test plan, test scenarios and test cases and extensively involved in various testing process like Smoke Testing, System Integration Testing (SIT), User Acceptance Testing (UAT).

Environment: Java, JIRA, MS-VISIO, HTML5, CSS3, Microsoft SQL Server 2012, Bootstrap, Informatica, HP-ALM,MS Office Suite 2010, Mock up Screens, Wireframes, SOA, XML, SOAP, Waterfall-SCRUM Hybrid Model.

Confidential, Boston, MA

Senior Business System Analyst/Scrum Master

Responsibilities:

• Gathered and developed requirements using semi-structured informal interviews, document analysis, requirements workshops, and surveys related to Anti-Money Laundering.
• Helped Project Manager in preparing Cost benefit analysis, and conducted GAP Analysis.
• Interacted with business owners to identify business system needs, evaluated solutions for business problems and proposed methods to increase efficiency and provide feasible solution to the project.
• Supported project managers with scheduling, reporting, and other project control activities.
• Maintained artifacts such as BRD, FRD, and SRS; and got approval of it before moving to development phase
• Created Use Case Diagrams and Activity Diagrams using MS Visio
• Conducted Scrum Workshops to familiarize the team with Scrum as a concept and process skeleton. Also, conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output
• Created Business rules for the IAM policies to give access depending on the departments and participated actively in the documentation of IAM policies
• Conveyed requirements to the team with the help of UML diagrams
• Created Use Case Diagrams and Activity Diagrams using MS Visio.
• Maintained Kanban board to keep a track of the progress of the project
• Managed the cross functional teams and planned all the vital aspects. Facilitated the sprint retrospectives by various techniques such as Start-Stop-Continue and Ignition-Accelerate-Break.
• Facilitated, conducted and established agendas for Sprint Ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Refinement).
• Tracked and improved efficiency and Team Velocity using Sprint Burn-Down Chart and Release Burn-Down Chart. Also, strategically handled requirement churn
• Assisted product owner in Sprint Review meetings by facilitating product demos and backtracking them to the requirements to determine when it is DONE and shippable.
• Performed Data Analysis on generating canned as well as Ad-Hoc reports and Data Mapping activities for the reports using Amazon Quicksight.

Environment: Waterfall-Scrum Hybrid, MS Visio, JIRA 5.2, MS Office 2007 (MS Word, MS Excel, MS PowerPoint), Wireframes, HP QC 11.0, UML, AWS Lambda, AWS Dynamo DB, AWS Redshift, JAVA, JavaScript, AJAX, ETL, MS Project, HTML, Web Services, SOA, XML

Confidential, Charlotte, NC.

Senior Business Analyst

Responsibilities:

• Played key role in System Development Life Cycle (SDLC) Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance with the Basel II Accord.
• Facilitated Joint Requirement Planning (JRP) sessions with SMEs in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Helped Capture the requirements based on Basel II Internal Ratings Based approach (IRB); allowing certain extent on estimation of credit risk.
• Worked closely with the Android and iOS development teams and acted as the go to person regarding the banking compliances.
• Oversaw the development of wireframe and live simulation prototypes of iOS iPad iPhone, Android and web applications.
• Documented user flows and defined user experience business processes.
• Help guide user interface functionality for future iOS and Android applications.
• Work collaboratively with architects, developers, analysts and stakeholders.
• Helped in breaking down the BRD into user stories by conducting workshops with the team and defined the acceptance criteria for the user stories and creation of the product backlog on issue tracking tool JIRA.
• Performed Data mapping between source systems to Target systems, logical data modeling, created class diagrams and ER diagrams.
• Planned and defined Use Cases; created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Coordinated with Data Analyst, ETL and UI interface Developers.
• Knowledge of Mortgage payment risk, Risk Analytics for MBS, Loan Servicing, Foreclosure, Loan Origination, MBS, CMBS, and Secondary Mortgage Market.

Environment: RUP, UAT, Microsoft Office 2003 Professional (Outlook, Word, Excel, Visio, Access), UNIX, SQL, PL/SQL.

Confidential

Business System Analyst

Responsibilities:

• Worked with Project manager in creating and assigned task through Work Break-down Structure(WBS).
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD).
• Worked closely with Project Manager for any change request and helped to do Impact Analysis.
• Developed plans for verification and validation of requirements at all levels so that developed software successfully fulfilled user expectations and business needs.
• Involved in writing Business Rules to support recommendations for resolving business and technical issues.
• Created Mockup screen to represent the look and feel of the module.
• Created Requirements Traceability Matrix (RTM)to test all the requirements are tested using HP QC tool.
• Created Ad-hoc reports using MS-Excel and Pivot tables for calculations and creating reports.
• Performed Test Plan and Test Cases for the User Acceptance Testing (UAT) and involved in Performed Unit testing, Functional testing, Integration testing, Stress testing.
• Helped creating and modifying SQL queries to match the requirements.
• Developed Data mapping for retrieval of information from existing account systems and outlined security measures for accessibility and transmission of information.

Environment: Waterfall, Mock-up screen, MS Office, SQL, UAT Testing, HP QC, Oracle DB.

Confidential

Business analyst

Responsibilities:

• Participated in analyzing business requirements and developed functional requirement documents.
• Conducted workshops and interviews to gather the requirements and analyze Software Requirements and Business Requirements documents to get better understanding of the system on Technical and Business perspectives.
• Worked as a User\Customer Advocate and negotiated with user as well as with developers and management staff to resolve any requirement conflict to BRIDGE the gaps between IT and Business Client.
• Used MS Visio to create various UML diagrams like Use cases and sequence diagram.
• Facilitated the Root cause of the situation to determine why we need the proposed software.
• Created sample wireframes to make system better understood by Business and Technology Teams.
• Involved with QA in preparing of Test Plans and Test case for the User Acceptance Test (UAT)
• Worked closely with Project Manager for any change request and
• Helped creating and modifying SQL queries to match the requirements.

Environment: Waterfall, UML, MS Visio, MS Access, MS Office, SQL Server, Visual Studio.