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Sr. Business Analyst Resume

Durham, NC


  • Around 8+ years of Business Analyst experience in Business Analysis planning/monitoring, Requirement management, Enterprise Analysis, Elicitation, Requirement Analysis, and Solution Assessment/Validation.
  • Adept in Identifying and Solving Business Problems and implementing appropriate technology solution.
  • Ability to work cross - functionally with various stakeholder and team members.
  • Familiarity with BABOK principles
  • Strategic Competencies to support complex Business Analysis
  • In depth knowledge of Software Development Life Cycle (SDLC) Phases such as Requirement analysis, Design, Development, Testing and Deployment
  • Strong working knowledge in software development methodologies like Agile and Waterfall across the span of various projects
  • Skilled at performing GAP analysis, SWOT analysis, Cost benefit analysis and Feasibility Analysis
  • Well versed with Microsoft Project for project planning and reporting.
  • Understanding High Level requirement by using SIPOC Diagram via MS. Visio
  • Highly proficient in working with users and stakeholder to Elicit, Analyze, Communicate and Validate requirements
  • Strong ability to Elicitate by conductingUser interviews, Workshops, Observation and Existing systems documentation /procedures, JAD, and Brainstorming sessions.
  • Ability to understand Business Rules, and then subsequently model requirements
  • Experienced in analyzing and preparing Project Deliverablessuch as Business Requirement Document (BRD) and Functional Requirement Document (FRD)/ SRS
  • Efficient in making Requirement traceability Matrix
  • Ability to make Mockups
  • Skilled in Object Oriented Analysis and Design with experience in creating Use Cases and Swim Lane Diagrams
  • Having a Project Coordinator experience for three years in the CRM (Customer relationship management)department of Accenture, possess excellent skills working with project team to understand and assist with tracking all project related task, status and assignments, developing a comprehensive workflow, maintain document control, keeping track of communication and scheduling follow up meetings for all the assigned projects.
  • Experience in implementing insurance claims applications using Guidewire Claim Center Product
  • Analytical exposure of UML such as Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Data Flow Diagram, Ad-hoc Work Flows and Entity Diagram
  • Ability to gather requirement through Wish list andUser Stories
  • Support the team with Product Backlog grooming activities
  • Efficient Team Player while working in Sprint
  • Practical knowledge of Scrum Meetings
  • Proficient in creating documentations like BRD, SRS, FRD, RFP, Wireframes, Mock-ups and conceptual design; creating Use Cases, specifications and Use case scenarios.
  • Ability to do prepare Business Model and Use Case Descriptive
  • Basic understanding of SQL queries and reporting the results to the business team.
  • Understanding of Six Sigma and Lean
  • Intermediate understanding of Data Mapping
  • ExcellentTeam playerwithResult-oriented, Fast learner, Excellent communication skills
  • Ability to exhibit Sound judgment and Decision-making skills along with exemplary leadership in constructing Strategic vision, Generating Financial success, and Delivering positive results across multiple organizational functions.
  • Excellent Facilitating skillswith using company specific templates
  • Experience in reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test Scripts and User Acceptance Testing (UAT).


OPERATING SYSTEMS: Windows Server 2000. 2003, XP, Seven, Vista

DATABASES & TOOLS: MS Access, MS Sequel Server

PROGRAMMING LANGUAGES: VB.Net, ASP.Net, C, J2EE, JAVA, C++, SQL, C+ and Visual Basic.


DOCUMENT PROCESSING: MS PowerPoint, MS Project, MS Visio, MS Web, MS Excel, MS SharePoint

MULTIMEDIA: Adobe Photoshop, Dream Viewer



Confidential, DURHAM, NC



  • Participated in meetings with stakeholder, business managers, users to understand anddocument business requirementsandfunctional specificationsfor theWorkflow.
  • Ability to acquire an understanding of the PEGA Rules Process Commander (PRPC) product and relevant industry frameworks. Specifically their main features, benefits and limitations.
  • Ability to learn, deliver and teach clients teammates and partners the Pegasystems Smart BPM & PEGA Scrum Methodology.
  • Awareness or experience of various industry standard methodologies such as: SDLC, RUP, Agile, SCRUM and capability to communicate its policies and procedures to clients, teammates and partners.
  • Creating detailed documentation containing business objective, project scope, preliminary estimates, infrastructure impact assessment and risk factors.
  • Documented detailBusiness Process Designand created Use Cases.
  • Extensively usedMS SharePointforversion control. Uploaded files and maintained folders in Share Point.
  • Knowledge on Data Warehousing concepts like, Star Schema, Snow-Flake, Fact and Dimension Tables, Master Data Management.
  • Created Business Rules Spread Sheet (BRS) as needed and Requirement Traceability Matrix (RTM) to track the requirements and link it to the test cases.
  • Prepare FRD's / FSD's in Blueprint and Microsoft office tools as per business requirement and provide walkthroughs to all key stake holders for approvals.
  • Responsible to determine theGAP Analysisbetween theAs-Is / To-BeBusiness Process Flows.
  • As a Project Team Defect Coordinator, responsible for Managing the Defect process for the project and ensuring Traceability to Requirements and Test Cases.
  • Defect coordination involved working with the Project Managers, Development, System and UAT testing teams, and Business team to assign defects and ensure defects are addressed, managed and closed as appropriate.
  • Participated in the development of project plans, assessing business processes, working with business users and IT to develop system solutions and implementing solutions on a facets Platform
  • Worked in collaboration with the data modelers and ETL developers to translate the reporting requirements.
  • Understand of Posting, Check payment, ACH, Mortgage, Lockbox, Fraud and Exceptions.
  • Wrote business requirements which involved market risk analysis and risk management like continuous time finance & asset pricing, derivatives, structured products, Documentation, value at risk, risk & return optimization
  • Update defects "real-time" in Defect Action board meetings
  • Work with users on submitting defects in HP Quality Center.
  • Provided first-level Test Tool support for Quality Center; and perform additional duties processing Change Requests, and other tasks as required.

Environment: PEGA PRPC 6.1,Windows XP, JAVA, J2EE, JSP, MS Visio, Clear Quest, Requisite Pro, SharePoint SQL, HTML, XML.

Confidential, DES MOINES, IA



  • Worked on Enhancing INTEGRA which is a secure, web-based system and provides easy to use menus to access data screens that support workflow process i.e. CMS and Virtual File
  • Exposure of System Integration
  • Strong understanding of Foreclosure and BankruptcyIndustry.
  • Experience in Billing through system called “Great Plains-Accounting Program”.
  • Integrated messaging with other systems i.e. Great Plains- Accounting program, Net Director- Referrals and documents through client systems and process servers.
  • Strong understanding of Document Management Systems (DMS)-Imaging
  • Basic understanding of Client system such as LPS, VS, Provest, and ABC Legal
  • Strong Understanding of SCRA and PACER search
  • Strong understanding of Access and Identity Management in an web based application mainly in access control, authorization, and privileges to users
  • Interacted with Business users and had sound understanding of their current Business processes.
  • Strong System Understanding of their current Case Management System
  • Experience in decomposing a high level business process into detailed steps
  • Developed business process models in Agile Environment to understand existing and change management Request in existing Case Management System (Integra).
  • Applied the scrum methodology throughout the software development life cycle (SDLC).
  • Used scrum development method to promote development iterations, team work, collaboration and process adaptability and work with offshore team.
  • Facilitated Requirement Gathering Sessions with the business team to have clear understanding of business rules and process
  • Involved with Business in determining whether the asked functionality is a built or enhance in current system
  • Used the knowledge of Product Lifecycle Management (PLM) in integrating all the resources such as human resources, business systems, processes and data to provide information to support the company and its research staff.
  • Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements
  • Involved in Sprint Planning and explaining High Level Requirements to Team Lead to help him decide which Change Management Request should be included in upcoming sprint
  • Conducted GAP analysis
  • Created Business Requirement Document
  • Analyzed, prioritized and converted Business Requirements into GUI Specification
  • Defined and Designed Mock-ups, activity Diagram and Business Requirement Template which were not defined in this company before.
  • Consulted Tech Team and Interacted with business toreduce the Scope Creep and document analysis in requirements elicitation.
  • Reviewed Test Cases and performed Regression Testing
  • Facilitate Daily Scrum Meetings
  • Authored progress and completion reports, which were then submitted to project management on a weekly basis.
  • Conducted Walkthroughs to discuss certain issues with the development, design team and QA team.
  • Interacted with the Developers, QA and Engineering teams for resolving the report bugs and technical issues
  • Provided Data mapping for document generation within case management system
  • Ability to get Business Requirement Doc approved by business before actual sprint starts
  • Made sure Change management protocol is followed and avoid fluctuation in requirements
  • Clarified requirements with off-shore
  • Performed Pre-UAT testing before actual UAT testing
  • Highly engaged in UAT
  • Facilitated Bug Review Meeting and distinguished weather it is a bug or enhancement.
  • Managed meetings, Documented, and Presented summarizations to the peers, and communicated with clients regarding issues and relays resolutions to all appropriate staff.

Environment: MS Office Suite, MS Visio, C#, Cognos, Seibel, Oracle, Windows, SQL Server, VB.Net, Csharp,ETL, HP Quality Center, Jira.

Confidential, NORWICH, NY



  • Participated in Requirements discussions with business units, ensuring all business requirements were satisfactorily captured.
  • Strong understanding Home Equity, Money Market, of Deposit.
  • Work on enhancement of BankingApplication Tracker
  • Applied strong analytical skills and used techniques like brainstorming, and interviews to ensure that the marketing team and the recruiting team communicated properly
  • Involved in writing Business Rules to support recommendations for resolving business and technical issues
  • Involved in Feasibility study and performed impact analysis for proposed enhancements
  • Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation
  • Interactedwith internal clients and technical vendors on new feature requirements, and conducted thorough analysis of the system features to assist project team with implementation of new features.
  • Worked on the GBI master roadmap for hardware delivery and BI middleware releases (deliverables, timeline and dependencies).
  • Gathered user/business requirements by meeting with business users and generated business models and use case analysis.
  • Conducted individual and group (JAD) sessions with business and technical units.
  • Created Use case descriptive to elaborate user experience, taking into account the business objective.
  • Analyzed the gathered requirement and created Business Requirement Document (BRD) and Functional Requirement Document (FRD) using DOORS.
  • Used RUP for business requirements, business process design (use cases using UML), and activity & sequence diagrams to analyze requirements.
  • Analyzed current data stores and generated UML diagrams.
  • Prepared the requirements specification document using Requisite Pro
  • Analyzed and defined business problems, driving feature identification and prioritization, defining and documenting business requirements and priorities.
  • Critically evaluated the information gathered from multiple sources during requirement gathering and analysis and responsible for Tracking, Tracing and managing requirements using Requisite Pro.
  • Created Test cases and Plans to accomplish the same and make them available to Business
  • Conducted and participated in Walkthroughs to discuss certain issues with the development, design and QA team
  • Raise risk alarms
  • Created several key deliverables including process flow diagrams, value stream maps (VSM) for future state, vendor analysis and requirement documentations for critical business areas on P&C insurance, banking and life insurances.
  • Discuss with technical team lead and project manager to mitigate risks
  • Worked with UAT team to validate so that the developed application meets the business requirements.

Environment: Microsoft .Net, C++, Asp.Net, VB.Net and Storm Framework Project, Requisite Pro, UML, MS Visio, Jira, MS Access, Rational Rose.




  • Captured and analyzed requirements through interactions with stakeholder.
  • Sound understanding of FHA loan Application
  • Worked on Lead Assignment In-house software
  • Detailed understanding of the loan origination process
  • Project implemented using the Rational Unified Process (RUP) Methodology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC).
  • Documented Business Requirements using Rational Requisite Pro for the application.
  • Worked in tandem with internal and external users to define requirements and coordinated user management and developer expectations.
  • Developed use Case diagrams and Analyzed activity diagrams and sequence diagrams with Rational Rose.
  • Created Mockups and screenshots for the application to easily communicate it to the users using MS Visio.
  • Conducted JAD sessions with management, vendors, users and other stakeholder for open and pending issues.
  • Wrote full Functional and Technical specifications and communicated requirements to development teams.
  • Identified and resolved database issues by creating liaisons between development and database administrators.
  • Worked on Hyperion DRM (Data Relationship Management) to develop the programs
  • Created and maintained a project schedule using MS Project showing all of the deliverables target dates.
  • Created and maintained complete development plans that included Functional specifications, Requirements engineering, Use Case modeling, Risk assessment and Mitigation,Internal and External workflow.
  • Facilitated weekly meetings with the review teams to continuously improve the QA process for the application development.
  • Stored Testing Information and conducted reviewing of the test results using Rational tools.
  • Used power point presentations for conducting walkthroughs with the stakeholder.
  • Conducted walkthroughs with the end users and stakeholder to gather the modification requests from the user to upgrade or change the business specifications for the product and ensured that the developers were updated.
  • Adopted a structured approach to organizerequirements into logical groupings of essential business process, business rules, information needs and ensured that critical requirements were not missed.
  • Created and Executed User Acceptance Test scripts & Test plans
  • Documented Results and Updated Defect tracking system
  • Ensured all applications were tested for functionality and were adequately controlled in production.

Environment: Rational Test Suite, MS-Project, MS-Visio, HTML, Oracle, Seibel, VB 6.0




  • Identified Business rules, Data mapping, and Application validation.
  • Worked in Mercers which is a sister Concern Company for their in-house HR application.
  • Gathered requirements, conducted user interviews, analyzed and documented project plan using Requisite pro.
  • Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using UML.
  • Managed meetings, documented, and presented summarizations to the peers, and communicated with clients regarding issues and relays resolutions to all appropriate staff.
  • Played a key role working closely with the Project Manager in rescheduling the project timelines using MS-Project.
  • Participated in the bug review meetings.
  • Updated requirement document as per business user feedback and change in functionality of the application.
  • Rational Clear Case was used to manage all the changes and change requests in the projects. Clear Quest was used for the bug tracking.
  • Assisted in development of materials for new technology and process improvements.
  • Exposure to Ad-Hoc Work-flows to avoid repitition
  • Clarified QA team issues and Reviewed test plans to make sure that all requirements will be covered in scripts and tested properly.
  • Coordinated in performing Unit testing and Integration testing.
  • Worked extensively on Access, Visio, and Excel.

Environment: SQL, Java/J2EE, Test Director, Clear Case, UML, Caliber RM, Jira, MS Project, Windows XP, RUP, HTML, JavaScript




  • Conducted detailed Requirement and Gap Analysis interacting with business users (SME’s like brokers, financial analysts, mutual fund heads) understanding their business processes, understanding their current IT architecture.
  • Worked on “Credit Increase” web application
  • Developed business process models in Agile to document existing and future business processes.
  • Applied the scrum methodology throughout the software development life cycle (SDLC).
  • Used scrum development method to promote development iterations, team work, collaboration and process adaptability and work with wireframes and storyboard using on-time tool.
  • Facilitated requirement gathering sessions with the business team to collect the business standards, security and service level requirements and documented them using MS Word.
  • Documented the user requirements Analyzed, prioritized and converted them as functional requirements that must be included while developing the application.
  • Defined and designed user stories, user requirement, created product backlog leading up to the release backlog.
  • Conducted user interviews, facilitated Joint Requirement Planning (JRP) to reduce the Scope Creep and document analysis in requirements elicitation.
  • Developed strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing
  • Facilitate Daily Scrum Meetings
  • Authored progress and completion reports, which were then submitted to project management on a weekly basis.
  • Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Involved in both Manual and Automated test scripts representing various transactions, documenting the load testing process and methodology at various phases of the PLC.
  • Conducted and participated in walkthroughs to discuss certain issues with the development, design team and QA team.
  • Used Rational Clear Quest for defect tracking, facilitating and monitoring the process, involved in UAT for the final testingof the application in the production environment

Environment: MS-SQL, PL/SQL, MS Office Suite, Rational Requisite Pro, Rational Clear Case, Clear quest, MS-Project, Windows, Blaze Advisor 6.0, C#, Microsoft Team Foundation Server, J2EE, Java Struts, Web 2.0, HTML, XML, Load Runner, Quick Test Pro.

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