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Sr. Rpa Consultant/ Lead Analyst Resume

Grand Rapids, MI

SUMMARY:

Creative and results - driven technology professional with 13+ years of progressive experience across Financial Services/Mortgage, Healthcare, Pharmaceutical and Food Processing sectors. Proven ability to combine vision and strategy with well-developed techno-functional skills and leadership qualities to support implementation of major technology initiatives and positioning companies for success.

AREAS OF EXPERTISE:

  • Business Analysis
  • Data Analysis
  • SDLC (Waterfall, Agile)
  • Requirements Gathering
  • Process Reengineering
  • Automation Assessments
  • Solution Design
  • Reporting & Analytics
  • Prototyping
  • Presentations/Workshops
  • Project Management
  • Vendor Management
  • QA Management
  • Change Management
  • Training and Mentoring

TECHNICAL PROFICIENCIES:

Technical Skills: SAP Certification (CRM Marketing), MS-Office (Word, PowerPoint, Excel, Access, Visio, Project), Rational Suite (Quality Manager, DOORS), Remedy, SharePoint, Quality Center, Business Objects, Operational Decision Management (ODM), C++, HTML, XML, SQL (SQL Server, Oracle)

PROFESSIONAL EXPERIENCE:

Confidential, Grand Rapids, MI

Sr. RPA Consultant/ Lead Analyst

Responsibilities:

  • Led a Gemba-Walk effort in the Accounts Receivable (Order to Cash) work stream in order to complete an RPA Opportunity Identification initiative; interviewed enterprise Process Owners and floor SMEs.
  • Provided an RPA benefit assessment report out, including potential resource savings, based on volumetric data pertaining to existing business processes and current resource engagement.
  • Provided program updates to client’s business and RPA leadership and led BOT implementation strategy.
  • Led RPA artifact creation, including keystroke level Process Disaggregation maps & Process Definition Docs.
  • Conducted grooming sessions with Confidential ’s dev teams to implement BOTS using Automation Anywhere.

Confidential, Buffalo, NY

Lead Business Systems Analyst, Consultant

Responsibilities:

  • Led the requirements effort in implementing Black Knight Financial Group’s Mortgage Servicing Platform (MSP), as a replacement to Key’s legacy platforms that support Servicing and Default operations.
  • Led the optimization/automation of default processes - Bankruptcy, Foreclosure and Loss Mitigation.
  • Remediated existing end user applications and integration of new ancillary apps.
  • Managed development and QA expectations, including release coordination and test support.

Confidential, Portland, OR

Lead Business Systems Analyst, Consultant

Responsibilities:

  • Led the creation of an industry standard solution for Confidential invoice processing.
  • Evaluated, prioritized and analyzed processes identified by Business Units for Robotics Automation in order to create a shortlist for project conversion and funding.
  • Managed Requirements efforts; identified development and test resource allocation on individual projects to senior management for timely delivery.
  • Spearheaded an RPA Solution, utilizing screen scraping technology, to capture data on third party claims submitted to Confidential via an Investor web portal. Helped structure resulting data into Confidential ’ ODS & CDW to enable bulk processing of claims and reporting. Project yielded $0.8M in cost savings.
  • Worked on IT team to replace Confidential ’ legacy Servicing Platform with Black Knight Financial Group’s MSP.

Confidential, FORT WASHINGTON, PA

Business Systems Analyst, Consultant

Responsibilities:

  • Implemented a data integration project with Real EC Technologies as part of an Empower LOS initiative, to enable ordering of 3rd Party loan Settlement Services across the country via a single source.
  • Responsible for data identification, mapping and integration of new data into GMAC’s legacy LOS.

Confidential, Franklin Lakes, NJ

Business Systems /QA Analyst, Consultant

Responsibilities:

  • Contributed to analysis and testing efforts to set up automatic processing and adjudication of prescription drug claims.
  • Worked on integration of client data feeds with Medco data applications.

Confidential, New London, CT

Business Systems Analyst, Consultant

Responsibilities:

  • Joined a consulting team to integrate data from several applications with a reporting capability onto a single Global Data Warehousing and Business Intelligence platform.
  • Identified and mapped data from 15 source data systems that feed Confidential Clinical Trials globally to a standardized nomenclature.
  • Worked with the business, data teams, end users and other stakeholders to gather reporting requirements.
  • Created UI mock-ups for reports and designed dashboards for end users.

Confidential, McLean, Virginia

Business Systems Analyst, Consultant

Responsibilities:

  • Worked in the Contracting dept. to enhance the primary app. that processed the company’s bus. transactions.
  • Addressed production support requests from business users regarding system hotlines, application issues and adhoc reports.
  • Worked with the Technical support team to fix bugs in application functionality.
  • Create artifacts - Business Req. Docs (BRD), Functional Design Docs (FRD), System Specs (SRS) & Use Cases.

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