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Sr Business Analyst Resume

Bentonville, AR

SUMMARY

  • Results - oriented Business Analyst with over 9 years of experience in eliciting requirements, business process modeling, technical documentation and software testing with around 10 years of experience in Core Banking, Whole Sale Banking, Credit risk management, Mortgage industries, Confidential Market research and Health care.
  • Experience in working with different Software Development Life Cycle (SDLC) forms like Waterfall and Agile-Scrum.
  • Interacted with users and stakeholders to Identify business needs, evaluated solutions for business problems. Forward-thinking and detail-oriented analyst with the ability to understand, discern and synthesize complex business, technology and functional issues.
  • Designed and documented Business process re-engineering, Business process improvements, Historical Data Reports Analysis accompanied by conducting and facilitating elicitation sessions such as Document analysis, Interviews sessions, survey/questionnaires, Brainstorming sessions, Focus group sessions, Requirement workshops, Root Cause analysis, and Joint Application Development (JAD) sessions with internal as well as external stakeholders.
  • Experience in conducting GAP analysis, Impact analysis, SWOT analysis, Cost benefit analysis, Root cause analysis, Feasibility study, Risk Analysis, and As-Is and To-Be business analysis and drafting reports.
  • Possess excellent Interpersonal skills with ability to interact with end-users, Subject Matter Experts (SME’s) and Project Stakeholders and scheduling meetings, negotiating and co-ordination with Developers, Quality Analysts, Application Architects, SME’s, business users and senior executives.
  • Experience in creating SQL Server Integration Services (SSIS) packages to load data from different sources like SQL server, Flat file, Excel files and maintain a target data warehouse at the destination server.
  • Experience supervising Black-box Testing, Functionality Testing, System Testing, Regression Testing, Load testing and Performance Testing. Experience in manual/Automation testing
  • Experience in creating reports using Reporting tools like SQLServer Reporting Services (SSRS) Control M and Tableau.
  • Excellent Analytical, Problem solving, Communication and Documentation skills. Dedicated & Self- motivated, Proven leadership capabilities and Time management skills.
  • Active participation in the Business Systems Analyst Community of Practice to contribute to and maintain standards, best practices, skills, and any other discipline specific to the role.
  • Prepared user manual/training modules to ensure successful knowledge transfer to Client Service Representative Management.
  • Led the requirement analysis workshops with key stakeholders and created Business requirements document (BRD), Functional Requirement Document (FRD), Software Requirement specification (SRS) across the deliverables of a project.
  • Expert in documentation, preparing templates, status reports and implementation plans for roll out.
  • Excellent Communications & Analytical skills to understand various Business Models, Processes, and Requirements & transform them to various Requirements Artifacts like Business Requirements Document (BRDs), Functional Specification/Requirements Documents (FSD/FRDs), GUI Prototypes, Flow Diagrams (UML), and Report Mockups.
  • In-depth analysis and use of standardized business analysis techniques such as Coverage matrix, traceability matrix and GAP analysis.
  • Experience with User Acceptance Testing (UAT) & release skill sets.
  • Working knowledge with SQL creating Complex queries/ data extracts.

TECHNICAL SKILLS

Finance & Banking Domain Knowledge/ Regulatory Compliances: Core Banking, Wholesale banking, Credit risk, ACNielsen Market Research, Credit Card Fraud Analyst, Mortgage, Debt Management and Healthcare Transactions

Project Management Tools/Methodology: JIRA, MS-Project, MS Share Point, Agile-Scrum, Waterfalls, SVN Code repository, BMC Remedy, Change & Release Management

Reporting Tools: Crystal reports, Tableau, MS office, ITRS, Control M

Office Tools: MS Word, MS Outlook, MS Excel, MS PowerPoint, MS SharePoint 2013, MS Project, MS Visio

Languages and Web Elements: HTML, XML, Oracle My SQL, PL/SQL, Unix Scripts

Defect Tracking tools: JIRA, HP ALM, HP QC, BMC remedy

Modelling & Designing tools: MS Visio, Tableau, Jira, UML, Lucid Charts

Databases: SQL, IBM DB2, Oracle

PROFESSIONAL EXPERIENCE

Sr Business Analyst

Confidential, Bentonville, AR

Responsibilities:

  • Interacted with Business users and stakeholders to Identify business needs, evaluated solutions for business problems.
  • Gathered requirements using JAD sessions, Interview sessions, Document Analysis, Brainstorming and Focus group meetings with business users and analyzed the feasibility of the requirements.
  • Implemented the project in compliant with TCPA (Telephone Consumers Protection Act).
  • Conducted GAP analysis for AS-IS and TO-BE of the process to identify and validate requirements.
  • Created user stories and technical user stories using JIRA to develop and test the features of the application and assist QA Test Engineers with Test Case creation and guidance to clarify requirements.
  • Assisted Product Owner in grooming, analyzing, prioritizing, and breaking down into User Stories in Product backlog.
  • Worked with the Product Owner during the Sprint Review Meeting for the Potential Shippable Product Increment (PSPI) and help decide which feature is DONE and satisfied using the acceptance criteria.
  • Design and develop Use cases, Activity diagrams, and Sequence diagrams.
  • Schedule project team meetings and develop meeting agendas.
  • Develop timelines for project delivery, and managed projects and resources to successful completion.
  • Quality Assurance teams in Application Programming Interfaces (APIs) testing Tested Web Services, Validated Request and Response XML, SOAP Calls and WSDL using SOAPUI tool using Swagger and Added data related assertions to validate response XML in Web Services.
  • Involved in System Testing and Regression Testing, logged down defects and systematically managed them in JIRA.
  • Designed Test Cases, Test Plans and Test Scenarios to perform UAT.

Lead Business Analyst

Confidential, Bentonville, AR

Responsibilities:

  • As Lead BA for the project, worked closely with fellow BAs to manage requirements, scope and risk.
  • To design around 25 new User interface screens with allowable values in strategic application.
  • Worked & coordinated between business team and vendor team to gather the requirements and get everyone on same page.
  • Responsible to identify the impact in both the front end and backend systems with the help of Technical support team.
  • Responsible for creating, maintaining requirement deliverables and reviewing documents created by team members.
  • Bridge gap between Business Subject Matter Experts, Development and testing team
  • Acted as Scrum Master, in the absence of Project Manager to execute the Sprint planning and conducting retrospective.
  • To track work progress and update status to Program Management.
  • To manage defects and timely closure of issues including production tickets during warranty period.
  • Performed data validation for consistency and accuracy.
  • Worked closely in MS SQL, DB2 database to write SQL queries and manage business configuration.
  • Created User story in JIRA for the business requirement and stacked them ready in Backlog for the following sprints.
  • Created business process flow for end- to end process.

Technical Business Analyst

Confidential

Responsibilities:

  • Performed as Fraud Controller skilled in investigating and auditing bank transactions and behavioral for fraud, abuse and cost containment.
  • Worked & coordinated between business team and vendor team to gather the requirements and get everyone on same page.
  • Responsible to identify the impact in both the front end and backend systems with the help of Technical support team.
  • Responsible for creating, maintaining requirement deliverables and reviewing documents created by team members.
  • Bridge gap between Business Subject Matter Experts, Development and testing team
  • Acted as Scrum Master, in the absence of Project Manager to execute the Sprint planning and conducting retrospective.
  • To track work progress and update status to Program Management.
  • To manage defects and timely closure of issues including production tickets during warranty period.
  • Performed data validation for consistency and accuracy.
  • Elicited business requirements for the project using interviews, document analysis, surveys, use case scenarios and used standard template of the organization to develop requirements.
  • Owned communications to project members and stakeholders on progress, issues, and risks including regular status updates and periodic white paper analysis; provide pre- and post- launch communications to impacted teams.
  • Prepared requirement artifacts such as Business Requirements Document (BRD) and Functional Requirement Document (FRD)
  • Conducted Root cause, SWOT analysis for the analysis to fully understand the current state of the system.
  • Analyzed and prepared "AS IS" and "TO BE" workflow scenarios during GAP Analysis.
  • Used JIRA for issue tracking, user story management and requirement traceability.
  • Created Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams using Rational Rose.
  • Created and maintained the Requirements Traceability Matrix (RTM) using HP ALM and made updates or related changes to it along the course of the project.
  • Facilitated the Pre UAT (User Acceptance Testing) and UAT; assisted in testing and maintaining quality procedures such as Black box and Regression testing; created all the relevant documents for appropriate users.
  • Wrote test cases for the User Acceptance testing (UAT) using JIRA.
  • Wrote test strategy document in accordance with the business requirements document.

Business System Analyst

Confidential

Responsibilities:

  • Created and maintained Requirements Traceability Matrix (RTM) to manage requirements and performed Impact Analysis when request for change (RFC) arrived. Escalated the results of the analysis to the Change Control Board (CCB).
  • Designed wireframes of the web interfaces that would be used by the internal and external users to load, handle and examine request for prior authorization and authorization status, using tools like Microsoft Visio and Snagit.
  • Conducted KT Session to understand and communicate the Medicaid/Medicare claim processing method to be employed under the new system to the entire development and testing team.
  • Monitored bugs in the system using tools like Silk Central to ensure that the quality of the functionalities meets the industry standards and business user's requirements.
  • Coordinated and Monitored User Acceptance Testing (UAT) with the business user and interfaced with the development and test team with regards to defect status and fixes on a regular basis.
  • Performed Post Production Validation and actively participated in production call support whenever necessary.
  • Involved in system design andanalysis for HIPAA transactionslike 837 P/I/D, 834, 835
  • Involved in production tickets monitoring for reporting.
  • Created and modified maps using Map Builder inSpec builder8.4/8.6.
  • Extensive experience on production support activities to meet the SLAs for all priority tickets.
  • Responsible for fixing the production issues with data, mapping and process flow
  • Created mapping specifications from EDI to application format (flat file) and Application (flat file) to EDI.

Business System Analyst

Confidential

Responsibilities:

  • Functioned as the liaison between the business line, operations, and the technical areas throughout the project life cycle.
  • Conducted extensive brainstorming sessions with end users and SME to understand the processes and gather requirements.
  • Prepared Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs) to capture the essential and extended functionalities for the proposed system.
  • Developed the Use Cases to self-understand and communicate the process to be deployed under the new system to the entire development and testing team.
  • Organized and moderated Joint Application Development (JAD) sessions with the end users, business users, developers and testers teams whenever necessary, as a conflict resolving tool.
  • Performed walkthroughs and knowledge transfer of business requirements and functional requirements with the development and test teams.
  • Accountable for documenting Meeting Minutes of the weekly meetings and distributing to PM and other team members.
  • Made Screen Mockup and Wireframes for the application to easily communicate to the user, developer and tester
  • Assisted Software test team in creating Test plan and test cases to ensure the quality of the system
  • Monitored bugs in the system using tools like Silk Central to ensure that system meets the industry standards and business user's requirements.
  • Tracked open issues and documented progress reports on weekly basis.

Test Engineer

Confidential

Responsibilities:

  • Preparing Test Scenarios and the Test cases.
  • Executing Test Cases (manual) and analysing the outcome results with the given inputs
  • Raising and Tracking the defect in Bugzilla, JIRA
  • Performing the Regression Testing.
  • Checking for the regular data updates from clients.

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