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Business Analyst Resume

5.00 Rating

Greensboro, NC


  • Over 9 years of experience as Business Analyst in working with diverse client base including banking, consulting, health insurance,and media.
  • Delivered responsibilities during identification, elicitation and documentation of the client requirements during the SDLC (Software Development Life Cycle)
  • Requirement attributionusing Rational Requirements Composer Author, BOSS CARD framework, dataflow, quality review and JAD sessions are some of the (but not limited to) provinces with remarkable deliverables.
  • Experience with agile and scrum master employing the test driven development (TDD) methodologies.
  • Work responsibilities primarily involved understanding the business process, designing requirements, communicating them with the business and technical partners are other deliverables.
  • Experience in analyzing and documenting functional requirements and communicating with stakeholders for ad - hoc requests from clients
  • Efficient at the software development lifecycle methodologies- Waterfall, Agile, and V-model
  • Consulting activities such as project delivery or clientengagement, stakeholder interviews, andproviding user support for the applications
  • Documenting software issues encountered in production and creating technical specifications for software designs.
  • Accounted for Business Requirement Documents (BRD), Functional Requirement Documents (FRD), use case documents, Requirement Traceability Matrix (RTM), and GAP analysis.
  • Extensive experience in testing, writing test cases,creating test plans and test scripts
  • Handled QA testing such asUser Acceptance Testing(UAT), Performance testing, Functional testing(FT), System access testing, Unit testing, and stress/load testing.
  • Transcribed activity diagrams, burn down charts and performed SWOT analysis.
  • Doubled up as QA and performed quality control(QC), Quality assuranceand validated in analyzing the root cause of defects and debugging the issue
  • Held meetings as Scribe, documenting software issues encountered in production, debug the issue and providing the solution to the user are other key deliverables.
  • Handled and charted out the Quality standards with the well-defined tools like Six Sigma and ISO.
  • Experienced in developing business process maps, and AS-IS and TO-BE process conceptualization and improvements
  • Assisted Project Manager in creating project charters, WBS and identifying the project milestones, resource allocation using time management techniques, SIPOC analysis and Ms Project
  • Responsible for SQL query transcripts for data governance, optimization and data definition standardization
  • Efficient with Project management tools likeMs Project, Minitab,and MsOffice suite.
  • Strong work experience with tool like Toad, SQL, SQL Developer, SQL*PLUS, PL/SQL Developerand web applications developed in Java/J2EE
  • Negotiation strategies, solution oriented with strong analysis, logical, written, verbal, and presentation skills add up to the entrepreneurial mindset.Adeptat documentation, ofgraphical/visual formatsand business process research.
  • Resolution of the conflicting priorities among stakeholders, providingclient/ customer service orientation are other traits of organizational behavior delivered during all the projects.


BI, BA/PM tools: Business Objects, SSRS, Cognos, Spotfire, Ms Project, CA Clarity PPM,iRise, iRise studio, Minitab, Six Sigma, RACI chart, Burn down charts, SIPOC analysis, SWOT analysis, Quality Function Deployment (QFD), GAP analysisMethodologies: JAD/JAR/RAD sessions, ROI analysis, WebTrends, Google Analytics, Omniture, ETL processes, and CMS

Testing tools: BAT/Quality Assurance, SDLC- Waterfall model, Agile, Agile scrum, Rational Unified Process (RUP) and V-model

UML: Mercury interactive tools- Quality center, Test director, Toad for data analysis, Load Runner

Microsoft/Adobe: Use case diagrams, sequence diagrams, activity diagrams, and context diagrams, decomposition diagrams, process flows, data definition and data mapping

Databases: Ms Visio, Ms Excel, Ms Word, Ms Power point,Ms outlook, Ms SharePoint workspace, Adobe PDF document, and Adobe photo shop.

Operating Systems: MS-Access, Oracle, SQL server, Salesforce.

Languages: Windows, Unix, Linux


Confidential, Greensboro, NC

Business Analyst


  • Responsible for implementing Financial Reform reporting associated with the loss of Federal pre-emption for joint venture partners.
  • Partnered with Compliance and Finance teams for requirements management from project initiation through implementation to empower technical teams to produce the best possible solutions.
  • Created project processes and templates that allowed the project team to operate within a variant of Agile methodologies, while executive leadership required more traditional reporting.
  • Developed and supported a Share point site, to allow the Compliance department to manage new Federal and State licensing and reporting requirements. Produced dashboards to graphically display progress associated with reporting requirements.
  • Served as Scrum Master and managed the work backlog for the Business Analysis and Technical teams. Ensured that analysts and developers always had work in their queues using a newly constructed web site built specifically for this purpose.
  • Identified systems of record for electronic documents generated as part of the normal course of business and documented procedures for accessing and downloading processes for use in a regulatory agency audit. Created a "Document Catalog" on the Compliance Share point site to operationalize the long term management of the information.
  • Performed project auditing with every iteration of work and created standards and checklists for the BA team to better understand documentation expectations and the enterprise project methodology.
  • Produced documentation regarding the technical disaster recovery procedures and led exercises for the department.
  • Created a Data Catalog to track data used on all reports and to ensure consistent mappings with systems of record.

Environment/Tools: Agile(SCRUM), Windows 2003, Toad, MS Office (MS Excel, MS Access, MS Word, MS Power Point), MS Outlook, MS Visio, MS SQL Server 2007, ASP.Net, C#

Confidential, Charlotte, NC

Senior Business Systems Analyst


  • Gathered requirements from various user groups - Trade OPS, Portfolio administrators and Compliance, to understand current process of confirming international trades with brokers
  • Used Six Sigma DMAIC process to manage project plan, organize tasks and control project dates. Adjusted dates and tasks if required and helped communicate changes to stakeholders and management team during weekly meetings
  • Created diagrams to understand current workflows for confirming international trades depending upon ISO standard security types by different offices. Analyzed the flows to define scope of the project and achieve maximum Straight Through Processing
  • Performed data analysis to normalize required fields from various Order Management Systems - Longview Active Equity, Longview QSG, Charles River Development and Bloomberg
  • Worked on designing Trade Flow Manager that consolidates outbound feeds to OMGEO Central Trade Manager from all 4 Order Management Systems
  • Analyzed Settlement Instruction setup on ALERT, created mapping logic and worked with OMGEO in cleaning ALERT data so that trades would flow and match automatically in CTM
  • Updated existing system to accept inbound broker confirm message and retain them as per compliance guidelines. Created reports to view and print confirms as per compliance guidelines to satisfy SAS70 requirements
  • Coordinated Unit testing and Integration testing to validate all systems performed as per requirements.
  • Validated trades using OMGEO CTM GUI and by running SQL queries on back end
  • Worked with OPS to prepare UAT test cases that would encompass all possible trading scenarios and capture all possible security types and markets
  • Provided demo and trained OPS team to work with CTM and created manuals for work around scenarios
  • Analyzed current processes and proposed different solutions to reduce time and effort in sending settlement instructions out to different custodians and interested parties
  • Evaluated cost/benefit analysis of vendor package to replace legacy system. Compared these systems from a financial and operational perspective.
  • Prepared spreadsheet to compare vendor costs and conduct buy versus build analysis
  • Managed vendor selection by creating Functionality Matrix to compare and analyze features offered by different vendor products and how each product matched user requirements. Analyzed the matrix by using feature weight ranking
  • Analyzed vendor data field requirements, identified gaps and created data mapping documents for development teams
  • Created Test Plan and scenarios to manage Integration and User Acceptance testing

Environment/Tools: UML, RUP, Rational Rose, Rational Requisite Pro, Test Director, MS Word, MS Visio MS PowerPoint, Visual Basic, Windows 2000, Oracle 8i, Java/J2EE.

Confidential, Balacynwyd, PA

Business Analyst


  • Prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
  • Conducted Gap Analysis on the AS-IS and TO-BE business processes and technology; and identified potential pitfalls, risks, and issues.
  • Employed UML methodology in creating UML diagrams and state diagrams, activity diagrams, business process and work flows.
  • Organized the Joint application development (JAD) and scheduled the project review meetings. Presided and recorded the meetings as SCRIBE.
  • Developed the Project draft and Work Break Structure (WBS)
  • Conducted Functionality testing (FT), Integration testing (IT), Regression testing, and User acceptance testing (UAT) along with the QA.
  • Initiated review meetings and brainstorming sessions to better analyze the client requirements.
  • Worked with PM (project manager) to analyze the feasibility and cost benefit of potential solution options.
  • Provided analysis and assisted the QA team during defecttracking and debugging.
  • Responsible for SQL query transcripts for data optimization.
  • Assisted the QA team in the re-testing phase where the resolutions of the defects during the initial testing phase are.
  • Assisted the QA team in defect reporting phase where the defects are.
  • Updated reviews to stakeholders and business owners.
  • Managed conflicting priorities and facilitated liaison between client and management.
  • Assisted the project with weekly change requests and held responsibility for weekly changes to the applications.

Environment/Tools: Windows, Ms SQL server, Rational Unified Process (RUP), agile scrum, XML, Mercury quality center- test director, Ms Office tools, Open workbench SharePoint.

Confidential, NYC, NY

Business Analyst


  • Followed ITIL methodology to improve the quality and reduce defects
  • Interacted with multiple cross-functional teams ensuring that all business requirements are captured correctly and report progress to all levels in the organization
  • Performed analysis of business rules, business and system process flows, user administration to be used for the new merged platform
  • Supported Unit Testing and System Integration Testing (SIT)
  • Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software
  • Executed SQL queries on relational databases to create daily reports
  • Used Rational Rose for Use case modeling.
  • Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Mercury Quality Center.
  • Acting as a liaison between the technical, business, testing groups to provide them with required specifications/documentation and to resolve any issues.
  • Worked with the User experience team to design the GUI for the application
  • Partner with the LOBs to understand strategic goals, and identify technology components to enable business results
  • Identified, researched, defined and documented user problems and automated/manual business processes.
  • Actively solicit, analyze, prioritize and negotiate customer requirements from scope definition through detailed system requirements
  • Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions/trade offs

Environment: Use Cases, SQL, UML, HTML, JAD, Quality Center, Oracle, Java, XML, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma, ITIL Technologies


Business Analyst


  • Analyzed the Business Modules and their impact on the current system
  • Responsible for starting RUP and UML Processes for creation of documentation to use by IT Team
  • Used Dynamic Data Exchange (DDE) feature of SAS for importing and exporting of data from and into SAS and Excel
  • Created Use Cases, Use Case Models, Work Flows, and System Specification Document Using RUP Methodology.
  • Analyzed end-user requirements, their strategies, and their objectives to create Requirement Specification Documents, Use Cases
  • Used Component business modeling for improving strategic planning and efficiency
  • Work responsibilities primarily involved understanding the business logic, designing requirements, communicating them to the developers, generating documentation, designing use cases, creating various diagrams like State Diagrams, Sequence Diagrams as part of project.
  • Maintained Traceability matrix throughout the project
  • Created standards / guidelines for business process modeling, Use Cases, Work Flows, Data Dictionary, and requirements specifications.
  • Analyzed requirements and formulated a Test Plan for functionality testing, navigation, and integration testing of the application.
  • Involved in creating requirements that comply with HIPAA regulations to protect the privacy of the employee insured under any policy
  • Understand rules and regulations of HIPAA as imposed during Electronic Data Interchange (EDI).

Environment/Tools: SAS/SQL, SAS/Graph, SQL, Clear Quest, Microsoft Visio, Windows 2000/XP, Mercury Test-Director, MS Visio, Business Objects


Business Analyst


  • Interacted with client groups to determine user requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards and procedures
  • Visual modeling using Unified Modeling Language and prepared Use-Cases to describe the design, architecture and dynamic behavior of the system
  • Followed the Waterfall methodology for the entire SDLC.
  • Conducted JAD Sessions with the subject matter experts, stakeholders and other management teams in the finalization of the User Requirement Documentation.
  • Wrote Business Requirements Documents BRDs and Functional Requirements Documents FRDs defining new systems operations.
  • Created Use Case scenarios according to business needs and specifications and Implemented UML methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams.
  • Assured the formation of Required Traceability Matrix (RTM) of application functions, performance, and security requirements to the business process steps
  • Involvementinfull life modeling(usingUML,MS VisioandMSAccess),development, testing and deployment.
  • Involved in the Data Mapping and Data Modeling and documented the data architecture of the databases to escalate to the SME’s
  • Performed Gap Analysis, designed new process flow, documented the business process, various business scenarios and activities of the business from the conceptual to contextual level.
  • Responsible for Business and Data Analysis with Requirement Gathering and Documentation.
  • Wrote use case using UML diagrams to demonstrate business requirements to IT development team
  • Initiated and improved upon existing business processes and re-engineered processes where necessary.
  • Arranging for Requirement Traceability Matrices (RTM) and managing every change requests effectively throughout the software development life cycle.
  • Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
  • Coordinated with Project Manager to setup the pre-validation and Validation environment to execute the scripts.

Environment/Tools: MSOffice, MS Access, MS Project, MS Share Point, MS Visio, UML, SQL, Waterfall

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