Customer Care Representative Resume
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PROFESSIONAL SUMMARY
- Currently seeking a career that will benefit from my experience and skill. Secure a position that will provide me with the skill needed to help the company advance as well as progressing within the company.
TECHNICAL SKILLS
- Complex problem solving
- Superior customer service skills
- Strong communication skills
- Knowledge of MS office software: excel, word, outlook
- Strong leader
- Detail orientated
- Experienced in data entry, filing, organizing and record keeping
- Works well under pressure
- Goal oriented
- Effective problem solver
PROFESSIONAL EXPERIENCE
Confidential, Midland, TX
Customer Care Representative
Responsibilities:
- Monitoring well daily information for data input
- Identifying and reporting software problems and working closely with a well service team to optimize correct and timely data entry to ensure maximum efficiency
- Build wellbores for the engineers, lift specialists and well analysts
Confidential, Midland, TX
Customer Care Representative
Responsibilities:
- Processed clients applications applying for TX benefits (SNAP, TANF, Medicaid)
- Scheduled clients appointments with state
- Used research skills to identify unidentifiable documents and clients
- Responsible for clients personal information (SSN, DL #s, addresses)
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion
- Developed effective relationships with all call center departments through clear communication
- Properly directed inbound calls in phone queues to improve call flow
Customer Care Representative
Responsibilities:
- Closed out accounts for GMAC leased vehicles
- Accounts receivable
- Communicated with customers and dealerships about money owed
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