SUMMARY:

• 8+ years of experience in the Information Technology and Insurance Industry with an emphasis in Business Requirements Analysis, Mortgage, Trading, Risk Analysis and the Software Development Life Cycle
• Strong Banking and Financial background with an in - debt knowledge of Financial and Insurance Markets
• Experience in multiple-line insurance organization offering predominantly personal automobile and Homeowners
• Experience in writing Business Requirement Documents that in corporate Business Rules for Applications under Testing and expertise in understanding and interpreting Requirement Specifications
• Experience in designing and developing ETL solution using Informatica.
• Knowledge and experience in Workday, PeopleSoft HR and other large scale HRIS
• Prepared User Requirement Specifications (URS) by meeting with end users and the development team
• Experience in Coding SAS routines using native SAS and SAS Enterprise Guide interfaces
• Prepared Data Flow Diagrams and UML Diagrams - Use Case, Object and Sequence Diagrams
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation. Developed, Designed and supported interactive Tableau Dashboard reports.
• Experience in all phases of the Software Development Life Cycle (SDLC) including Design, Development, Testing and Deployment knowledge of Commercial Off The Shelf Products (COTS) and in in Data warehousing concepts
• Strong Subject Matter expertise inFixed Income, Equities, Equity Trading Cycle, Portfolio Analysis, Bonds and Bond Trading Cycle, Bond Pricing, Derivatives, Portfolio Management, Wealth Management, Performance Management, Asset Management, Credit Management, Client reportingand implementing its benefits
• Worked with developers in creating the DMD (Data Mapping Document) to specify the Data mapping from various data base sources to the target database and analyzed the database and tables
• Highly proficient in preparing Business requirement documents (BRD) and supported in preparing Systems requirement Documents (SRD), and Technical requirement Documents (TRD), Functional Requirement Document (FRD).
• Transformed legacy claims, Billing Centre and policy administration systems to Guidewire insurance product suit
• Solid experience with Data Warehouse development and technologies
• Convening, conducting and facilitating Joint Application Development (JAD) sessions and interviewing Subject Matter Experts (SMEs)
• Experience in developing and writing functional business requirement and process flows
• Experience in Business Analysis using tools such as Functional Flow charts, Layout flow charts, Workshops and Brainstorming Sessions
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects.
• Knowledge in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, and SOSL.
• Prepared GAP Analysis to check current project status against forecasted scenarios
• Provided Support to Equity Sales & Research Team of Investment Banking Department
• Experience in trading systems-CharlesRiverInvestment Management Solution (CRD),Charles RiverAnywhere (CRA), Order management system.
• Interacted with Stakeholders, Business Users and End Clients for Requirements Gathering /Capture and turning them into Business Requirement Documents (BRDs) and Functional Requirement Specifications
• Prepared User Requirement Specifications (URS) by meeting with end users and the development team
• Good Experience in PEGA PRPC and PEGA applications
• Work in conjunction with Project Manager and PEGA Architect to size, manage scope and risk.

TECHNICAL SKILLS:

Methodologies: RUP, Waterfall, UML

Operating Systems: WIN Vista/XP/2000/ME/98/NT, Mac OS 9, Mac OS X

Data Base: MS SQL, Oracle, MS Access, DB2

Languages: SQL, PL/SQL, SQA Basic, TSL

Testing tools: Mercury Suite, Rational Test Suite

Reporting Tools: Test Director, Mercury Quality Center, RUMBA Mainframe

Management tools: MS Project, Rational Requisite Pro

WORK EXPERIENCE:

Confidential, Somerset, NJ

Sr. Business Analyst

Responsibilities:

• Analyzedcustomer profiling byinsuranceapplication status, age, gender, time services, demographics, lead aggregator sources, agent IDs and call centerdivisions to help design an effective, efficient and theme oriented online quoting engine
• Worked with Project Manager in activities like - Project Planning, Budgeting, Scheduling and costing and used MS Project extensively as a part of these activities.
• Gathered User and Business level Requirements for SMEsfrom various departments like Accounting/FinanceandInformation Systemsand designed the business requirement collection approach based on the project scope usingAGILE methodology.
• Functioned as the primary liaison between the business user, project sponsor, operations team, and the technical team throughout the project life cycle for Property & Casualty (P&C) commercial lines of Insurance business unit
• Facilitatedjoint requirements planning sessions to gather requirements using UML and BusinessProcess Modeling Notation (BPMN).Definedrequirements forvalidations to be builtin theapplication.
• Worked in a fast paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted
• Managed clients contact management including monitoring and recording interactions and communications through CRM (Customer Relationship Management
• Created reports connected to various databases like Guidewire Policy,GuidewireClaims and MDM as per business requirements
• Experience in more than one module of the Product Life Cycle Management (PLM)
• BusinessAnalystat Corporate loan Department, a dedicated credit processingpolicy sfor the Small & Medium enterprises with in the graps of policy center’s
• Workedwith the Release Managertodefinescope and planreleases
• Composed BPM (Business Process Management) System Requirements for ESB (Enterprise Service Bus) for FINRA, Member Regulation applications
• Drive various internal strategic initiatives regarding new and existing capital markets solutions, providing the business development team with market research and analysis.
• Worked on cases to complete according to internal AML procedures and process
• AnalyzedBusinessProcess Management (BPM), Service Oriented Architect (SOA), Industry Standards (BPMN, BPEL, WSDL) andTools(BizTalk, Lombardi)
• Responsible for overseeing and implementingLossmitigationpolicy to reduce potential loanlosses, delinquencies, and foreclosures
• Createdactivity report, logical components to extract business process flows and workflows involved in the project using Rational Rose, UML and Microsoft Visio
• Developeduser manuals, presentations and training manuals
• Wrote SQL Queries in Oracle for data manipulations.
• Created Logical Data Models of the Database
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Worked directly with QA team to analyze and create test cases, manage test accounts and perform UAT testing.
• Meetings with developers and subject matter expert (SME) for project Pre-analysis.

Environment: Windows NT/XP, SQL, BPMN, Rational Requisite Pro, MS Word, Rational Rose & MS Project, MS Excel.

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Analyzed operating procedures and policies on an ongoing basis and recommended and implemented improvement plans where appropriate.
• Extensively used Rational Requisite Pro and Telelogic DOORS for requirements gathering, requirements management, use case development, use case management and setting traceability using traceability matrix.
• Understood core processes of the departments to provide input on re-engineering or streamlining opportunities.
• Met with client groups to determine user requirements and goals. Utilized RUP to configure and develop process, standards, and procedures.
• Created groups and roles in Guidewire Claim Center system, activating / deactivating Users in Guidewire Claims system.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM.
• Monitor the dailyLossmitigationteam mailbox which includes ordering title reports for clients from our various title company's. Reviewing files for Deed in Lieu, Short Sale and Loan Modifications
• Became familiar with mortgage documentation enabling compliance amongst all aspects of commerciallossmitigationworkouts performed
• Created "To-Be Business Models" based on UML Methodology using Enterprise Architect.
• Worked on the Implementation of system as an independent component to be supported/integrated with Appian based BPM applications to deliver management capabilities using Appian 7.5 SAIL
• Maintained accurate tracking of allLossmitigationoptions applied as well as declined.
• A Database Performance Management (DPM) system brings the management processes under a single umbrella, connecting financial and operational decisions and activities with transactional systems to form a comprehensive management picture.
• Wrote SQL Queries to gather data from these MS Access Tables.
• Thorough knowledge of treasury operations Match Funding, Fund Transfer Pricing, FATCA reporting, Forex, DebtMarket, Capital market, MoneyMarket, Interest rate risk management, Derivatives, Options and Hedge
• Created Forms and Reports in MS Access.
• Hands-on development, deployment and production support experience with IBM-BPM
• Interviewed Subject Matter Experts (SME’s) and carefully recorded the requirements in a format that could be reviewed and understood by both business people and technical people.

Environment: Microsoft Office Suite, Microsoft Visio, Documentum, UML, J2EE, Windows NT/XP, Oracle, PL/SQL, SQL Server, Sybase, VBScript, C#. NET, ASP.NET, Business Objects, Test Director, Load Runner

Confidential, Los Angeles, CA

Business Analyst

Responsibilities:

• Identified and documented business requirements from clients while translating them into system specifications
• Analyzed existing and planned business processes, documented workflows and created functional specs for development
• Tested Highmark Individual policy through Billing, System to ensure accuracy of invoicing with correct rates.
• Obtained knowledge and wrote specifications for configuring business rules and functionalities in Guidewire.
• Research and analyze business processes of different projects as part of Capital Markets consulting division
• Making recommendations to approving committees, strictly adhering to Banking norms and Credit through policy centers
• Activated appropriate workout alternative from theLossmitigationoptions
• Policy help implement various web services for the purpose of billing payments, Recurring CC Enrollment, Viewing billing history and billing summary
• Coordinated meetings with business clients and various IT teams including developers and testers to discuss defects and gather new requirements
• Rational Unified Process (RUP) was used in the system development methodology
• Performed business analysis, requirement specifications, and project planning in UML using Rational Unified Process
• Used Rational Requisite Pro to actively organize, maintain and keep track of user requirements
• Analyzed and segregated business requirements into high level and low level Use Cases, using MS Visio
• Participated in analysis, design, new development and maintenance for VA for Vets CMS using Appian BPM software based applications in a fast paced environment with attention to detail.
• Software Development Life Cycle steps were followed in the application development process
• Presented the status of projects to clients every month, highlighted changes made in requirements and gathered new requirements x Settled dwelling and contents losses pursuing subrogation and/or salvage opportunities
• Interacted continuously with developers and the QA team to maintain schedules for releases, bug fixes and other issues relating to applications
• Worked with the development team to ensure testing issue resolution
• Performed User Acceptance Testing.

Environment: MS Word, Excel, MS Visio, Access, and Project HL7 V3, IBM DB2/UDB Universal Database Oracle 8/9i, MS SQL Server 7.0, HTML, XML, UNIX, Windows NT, Sybase.

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Formulated business requirements and developed functional specifications by interacting with business users
• Identified and created Use Case diagrams and business process workflow diagrams including Activity diagrams and Sequence diagrams from the requirements
• Used Rational Requisite Pro to organize, maintain and keep track of dynamic user requirements
• Facilitated biweekly meetings between business users, developers and testers to discuss the status of the project and gather any new user requirements
• Worked with the development team to better understand system functionality aimed at improving software quality
• Used Rational Unified Process (RUP)/ UML to make an Object-Oriented Model for the application.
• Participated in Quality Assurance by developing the test plans, test scenarios and test cases and executing them

Environment: Java, SharePoint, Rational Requisite Pro, Caliber RM, Doors, MS-Visio, RUP, UML, Oracle 8i, SQL, PL/SQL, MS Office, MS-Project, Windows 2000, Crystal Reports.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Interacted with SME’s to gather system requirements for building the new Trading Platform
• Coordinated with teams within the project to collect the high level estimates and release requirements
• Assisted the business team in Business Case Modeling, Use Case Modeling using Rational Unified Process for preparing Functional Requirements documents
• Given project sizing for various releases of the project to senior management
• Coordinated the process for users, which analyzed their current business practices, user, needs, and then used that information to define functional requirements and Request for Proposal (RFP) for a new system
• Organized weekly Project Status and Task Review meetings
• Created PowerPoint presentations and project updates using MS Project for management review
• Performed SWOT and GAP analysis for new functionality requirements as well as prioritized them based on actual business needs
• Identified opportunities to use customer data to develop customer strategies and improve business performance
• Gathered data for the target company's industry databases through the use of pivot tables, SUMIF formulas, VLOOKUP etc.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Used Master Data Management (MDM) technology, tools to create and maintain consistent and accurate lists of Master Data.
• Undertook project risk management and business process analysis review of the implementation of different stages of the applications
• Collaborated with the QA team to ensure adequate testing of software, maintained quality procedures, and ensured that appropriate documentation is in place
• Assist with User Acceptance Testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Worked on developing the Implementation plan for the entire Enterprise Integration Team supporting multiple enterprise wide applications during Conversion time-period and supported all the Enterprise applications for a smooth transition from the old to the new system.
• As part of project close-out activity, was involved in documenting various functional specifications for future reference and cleaning-up the WS Data mapping doc for any errors.

Environment: Requisite Pro, Rational Rose, Clear Quest, Test Manager, SQL, PL/SQL, EDI, MS Visio, MS Project