PROFESSIONAL SUMMARY:

• 9+years of professional experience as a Business Analyst in various environments that includes Retail, Finance and Banking.
• Strong understanding of SDLC, with emphasis on Waterfall, AGILE methodologies.
• Expert in various stages of the Software Development Life Cycle, including analysis, requirement, design, testing, and implementation of software applications.
• Experienced as a Business Quality Analyst in using the iterative software development life cycle principles of Rational Unified Process to manage, develop applications.
• Extensive experience in, gathering and defining business requirement, facilitation of meetings, identifying risks, Business Process Reengineering, developing Business Requirement document,
• Functional/Software Requirement Specifications document, Test Plans and Test Scripts.
• Proficient in creating Process Diagrams, Use Cases, UMl Diagrams and Prototyping.
• Ability to work closely with the business partners to define and understand their needs and troubleshoot problems, the users and preparing materials.
• Good understanding of GAP analysis, Service Oriented Architecture (SOA), Client - Server applications, Data Analysis, Data Modeling, and Data Mapping.
• In-depth knowledge of Rational Unified Process(RUP) and experience in conducting Joint Application Development(JAD) sessions for Gathering Requirements, and Rapid Application Development(RAD) sessions to converge early toward a design acceptable to Clients.
• Strong experience writing SQL queries for various types of data analysis without depending on development team.
• Solid understanding and experience in collecting business requirements for projects and translating them into functional specifications.
• Experience in documenting the Test Plans, Test Scripts and Test Cases for the User Acceptance Testing (UAT).
• Interviewed SMEs and Stakeholders to get a better understanding of client business processes and gather business requirements.
• Flexibility in adapting to a wide range of work environments and possess the ability to use independent judgment and work individually even under pressure to meet the targeted deadline.
• Excellent Written and Communication Skills.
• Strong attention to details.

TECHNICAL SKILLS:

Languages: Data Base SQL Server, MySQL, Oracle, MS-Access

Tracking Tools: Bug Tracking Tools Quality Center, Rational ClearQuest

Modeling: MS Visio, Rational Rose, Rational Clearcase, Rational RequisitePro

Operating Systems: MS-DOS, Windows98/NT/2000/XP/Vista/7/8

Technologies: Rational Unified Process (RUP), Waterfall, Agile

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop, Axure

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Business System Analyst

Responsibilities:

• As BSA, responsible for integrating and synchronizing the data from the acquiree banks into the EDW and BDW systems of Capital One.
• Conducted requirements gathering sessions with business/end users and mapped source system data to bank data-warehouse pertaining to banking, mortgage and credit risk
• Created DATA mapping documents by interact with business on field descriptions, data-types and for receiving formal signoffs
• Role comprises of supporting Data Modelers and Data Stewards for model development and data migration including Project stakeholders and business on data migration plans.
• Facilitated in the overall management of projects based on Agile scrum methodology including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors.

Confidential

Business Analyst

Responsibilities:

• Responsible for preparing the functional requirement specifications, project estimations from functional use cases perspective
• Worked with Project manager for project planning, resource loading document and scoping.
• Managed project phases to ensure releases/functionalities timely delivery.
• Involved in tracking and managing defects/changes requests.
• Setup the performance of different project workflow process.
• Played a key role in bridging the functional knowledge gap between the client’s business IT and technology teams
• Managed the requirement gathering team which includes Business analysts and functional testers, overseeing day to project execution
• Conducted weekly status meetings and circulating the status reports to internal and external (Client) stakeholders
• Provided timely performance feedback on associates to their respective Vertical / Horizontal managers and handle any customer escalations and ensure the project deliverables are met
• Involved in Functional, Regression and User Acceptance Testing

Confidential, Washington, D.C

Business Analyst

Responsibilities:

• Gathered the requirements and detailed business policies and modified the business requirement document to prepare a detailed one.
• Analyzed systems specifications, requirements, and implemented use cases/ test strategies accordingly.
• Facilitated UAT with the stakeholders and the business users and delivered UAT.
• Assisted the customer in defining the high-level functional requirements and needs.
• Involved in the data movement between systems, validated the business requirements.
• Utilized RUP to create activity diagram, class diagrams and workflow process diagrams.
• Prepared the business workflow using MS-Visio with input, output, pre and post conditions.
• Analyzed team performance with the QA manager and implemented the changes if any with respect to raising the efficiency of the entire team.
• Detected defects and communicated to developers using bug-reporting tools and tracked as required.
• Evaluated and implemented QA process improvements for ongoing testing and maintained Test Matrix.
• Participated in weekly meetings and walkthroughs related to project progress.
• Worked with key members from various cross-functional teams to analyze various third-party CRM solutions to make a ‘buy vs. build’ decision. Conducted cost/benefit and impact analysis.
• Conducted detailed study of existing database and worked out a detailed migration plan for transforming disintegrated database from multiple platforms in to single integrated data source.
• Extracted data from different sources like flat file excel data sheet, access database and SQL & Oracle relational databases and processed data to upload in to the target database.
• Created data model that visually represents the nature of data, business rules governing the data, and how it will be organized in the database.
• Involved in validation of created data model to make sure that all data objects provided by the functional team are completely and accurately represented.
• Responsible for data analysis, project plan, gap analysis, data mapping, all business analysis functions/artifacts, documentation and implementation.

Environment: Oracle, SQL, RUP, UML with Rational Rose, Rational Requisite Pro, Rational Enterprise Suite, Crystal Reports, MS Visio, MS Access, MS Office Suite, SharePoint.

Confidential, Fairfax, VA

Business analyst

Responsibilities:

• Prepared detailed Project Plan using MS-Project to help the offshore team perform the QA tasks in time
• Processed feedback from users in order to analyze and reproduce software problems. Communicated with offshore development team to resolve various issues
• Analyzed Requirements and created Business requirement Document (BRD), functional and non-functional requirements, Use cases and document the business process workflow using tool like Microsoft Visio.
• Sent weekly dashboard reports to management with updates of testing / story completion progress.
• Involved in planning and implementing both high-level and detailed system and integration test plans
• Attended weekly testing status calls to update corporate on our testing progress and address any testing concerns.
• Coordinated complex business to business area system and integration testing items.
• Worked with the project manager to ensure project sign off closing procedures are observed
• Utilized RUP (Rational Unified Process) to create use cases, activity, class diagrams and workflow process diagrams
• Participated in technical design walk-through to ensure they meet stakeholders’ expectations
• Conducted System, Integration and regression testing of the application
• Conducted walkthroughs and defect meetings periodically to assess the status of the testing process and discuss areas of criticality

Environment: UNIX, Rational Rose, Requisite Pro, MS Visio, MS Project, MS Access, MS Excel, Java, XML, Oracle, PL/SQL

Confidential - Falls church, VA

Operations Manager

Responsibilities:

• Oversee all operations and provide coaching and feedback to 140 direct report associates.
• Set standards and modeled behavior for optimum customer service.
• Analyze and measure business trends and observe service delivery and solicit feedback from customers.
• Enhance the customer experience by leading team of associates in providing strong customer service and Coach Team members to provide the unparalleled customer experience.
• Implement loss prevention initiatives.
• Demonstrate leadership and resourcefulness in interactions with employees, colleagues and customers.
• Recruited, on boarded, leveraged top talent and managed performance to make sure teammates were proficient in all aspects of their job, crating workforce stability and bench strength.
• Accountable for service scores.