SUMMARY:

• 8 Years of experience as Business Analyst.
• Experience in eliciting and analyzing requirements by conducting JRP/JAD sessions, one on one and group interviews, focus groups, observation and document analysis.
• Strong understanding of Business Process definition, Risk Analysis, Project life cycle and SDLC methodologiesincluding Waterfall,Scrum, RUP.
• Excellent in developing and evaluating business process Models.
• Design and review of various documents including the Business requirements document (BRD), Use Case Specifications, Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.
• Created diagrams Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Rational Unified Process (RUP) and Sequence Diagram.
• Experience in developing process workflow, data flow diagrams, wireframe and mockup diagrams.
• Facilitated in writing the project charter, strategy for testing and project plan.
• Excellent knowledge in SQL writing views and joins.
• Managed changes and defects to have a clear and smooth working of the project.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Experience in creating UAT test scenarios, test cases, test execution and expected outcomes.
• Monitored Functional testing including smoke, sanity, regression and usability, UAT and Performance testing.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Demonstrated ability to identify root causes of problems, consider both the long and short - term impact of proposed solutions and develop workable solutions. Ability to manage (Multiple) project tasks with changing priorities and tight deadlines. Ability to work well in a team. Open to Team related tasks, team meetings, team interaction and conference calls.
• Scrum Master Accredited from International Scrum Institute.
• Facilitated Backlog Refinement, Sprint Planning, Daily Stand up, Sprint Review and Sprint Retrospective meetings.
• Switched the roles of Scrum master and Business Analyst effectively whenever need arose.
• Maintained good communication with scrum team of developers and QAs.
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements.

TECHNICAL SKILLS:

Modeling Tools: Rational rose, MS Visio, Balsamiq Mockups

Business analysis: Rational Suite, SharePoint, MS Project

Application Tools: JIRA, Rally, TFS, MS Office Suite

Testing Tools: HP ALM, Selenium, QTP, UFT, Bugzilla

Reporting Tools: SSRS, QlikView

ETL Tools: SSIS

CRM Tools: Salesforce

Repository: Stash, GitHub, Bitbucket

Databases: Oracle, MS SQL Server

WORK EXPERIENCE:

Confidential, Atlanta, GE

Sr. Business Systems Analyst/Scrum Master

Responsibilities:

• Conducted walkthrough with project stakeholders to verify the accuracy of the requirements.
• Conducted Gap analysis and Cost Benefit analysis to analyze the significance of the enhancements.
• Gathered requirements through JAD sessions and interviews with direct clients.
• Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Created Use Case Diagrams, Use Case Narratives, Activity Diagrams and Sequence Diagrams using UML modeling tools like MS Visio.
• Followed Scrum Methodology for the project.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
• Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
• Facilitated with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery.
• Analyzed business requirements and created business rules for client side validations to help development team.
• Implemented SQL scripts, stored procedures for various database operations.
• Created assigned and maintained tickets in JIRA for project management and issue tracking.
• Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.

Environment: Agile Scrum, Windows 8/10, Microsoft Office Suite, Microsoft Visio, Balsamic Mockups,Rational Requisite Pro, TOAD, Oracle 8.1, JIRA, SharePoint, GitHub,UFT.

Confidential, Austin, TX

Sr. Business Systems Analyst/Scrum master

Responsibilities:

• Performed Gap andCost-Benefit analysis to establish the significance of the enhancement.
• Conducted JRP sessionsto assess needs, gather requirements and decide deliverables.
• Interacted with stakeholders to understand the work flow and identify challenges.
• Elicited requirements from the intended users and documented the requirements in FRD and BRD.
• Managed change requests from stakeholders based on the criticality of the request for deciding on making the change in the project
• Created UML diagrams like activity, use case, sequence, state fordefining business processes.
• Conducted JAD sessions to gather the design requirements for the solution proposed.
• Created high fidelity mockup diagrams to understand the work flow in user interfaces.
• Developed client side and server side validations by writing business rules in the business engine acquired form the stakeholder.
• Served on the communications conduit between IT and thebusinessside in SOA, and also the web services.
• Used XML in modelling request and response for the web methods.
• Reviewed every user story given by product owner before a scrum ceremony.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning.
• Facilitated with Product owner for grooming and reviewing user stories.
• Concentrated on impediment removal as a scrum master and making sure to fulfill committed sprint velocity updating information radiators.
• Involved in finding web services from the internal repository and external vendors.
• Developed Requirement Traceability Matrix and prepared test data for UAT testing.
• Reviewed Test Plans and Test Cases.
• Monitored performance testing results for several modules within the application.
• Involved in reporting status, milestones, and project plan tracking to project manager and product owner on a weekly basis.

Environment: Agile Scrum, Windows 8, Microsoft Office Suite, Microsoft Visio,Balsamiq Mockups, Rational Requisite Pro, Rational Rose, JIRA, MS SQL Server, Basic XML, SSRS.

Confidential, Portland, ME

Business analyst

Responsibilities:

• Participated in the system development process life-cycle from concept through testing, implementation, and support using the Agile development methodology.
• Developed and introduced new features/capabilities inCRMapplications by analyzing information needs and functional requirements to deliver the needed artifacts (functional requirements, businessrequirements document, use cases/ stories).
• Managed overall system analysis requirements, design, configuration, customizations and integration with corresponding sales systems.
• Facilitated with data engineers to conduct data validation and mapping from existing systems into data ETL systems to integrate data to the CRM object and business models.
• Worked in tandem with data development team to create advancedCRMreports through data warehousing concepts and database platform: SQL Server Reporting Services (SSRS).
• Administered design projects to create technical and process design specifications to create workflows, web resources to adhere to user requirements resulting in enhanced customization.
• Managed and assisted creation of sales models and operational dashboards to monitor product/departments’ performance and to continually analyze growth and engagement drivers through SQL reporting, which resulted in higher operating efficiencies.
• Pioneered the company’sCRMsoftware program, curriculum and materials production. Facilitated for the junior staff onproducing critical management sales performance insights.

Environment: Agile, Windows 7/8, Microsoft Office Suite, Microsoft Visio,SharePoint, GitHub, Salesforce, Rally, HP ALM, Selenium, Team Foundation Server, SSRS, SSIS, SQL Server.

Confidential

Business Analyst

Responsibilities:

• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from stakeholders following RUP methodology.
• Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Identified gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Gathered requirements through JAD sessions and interviews with direct clients.
• Gathered requirements for efficient remittance processing through ARC procedures, MICR coding requirements, batch processing, and interaction of remittance system with Originating Depository Financial Institution (ODFI), Receiving Depository Financial Institution (RDFI) and associated Automated Clearing House (ACH) Support Systems
• Lead client facilitation meetings to gather requirements (Inception phase), there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML&Rational Unified Process.
• Analyze and design UseCase diagrams, Class diagrams, sequence diagrams, Business Objects, Domain Object Model, and Visio to depict process flows and PowerPoint presentations.
• Implemented Traceability Matrix and User Requirement Specification Document (URS) and verified the functionality coverage.
• Brainstorming and understanding the business Requirements by discussing them directly with the client onsite.
• Developed timelines for project delivery, and managed projects and resources to successful completion.
• Involved in developing the test strategy and test plans for User Acceptance Testing (UAT) testing.

Environment: RUP, Windows 7/8, Microsoft Office Suite, Microsoft Visio,Rational Requisite Pro, SharePoint, Bitbucket, HP ALM, QTPHP, Bugzilla, Team Foundation Server, QuickView.

Confidential

Business Analyst

Responsibilities:

• Helped in Prioritization of project efforts, developing project plans, process flows, Use Cases and SRS using RUP.
• Documented functional and non-functional requirements in the Business Requirement Document.
• Involved in identifying Use Cases, Actors and writing Use Case Narratives.
• Created Use Case Diagrams,Activity Diagramsand process flow charts using MS Visio.
• Involved in reporting status, milestones, and project plan tracking to project management and project owners on a weekly basis.
• Reviewed Use Case Narratives, Test Plans and Test Cases.
• Supported and assisted QA in developing Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT.
• Undergone various phases like design, functional and technical specification, coding and testing.
• Assisted with prioritization and resolution of software defects
• Updated Agile tracking systems to provide transparency on product and sprint backlogs

Environment: RUP, Windows XP/7, Microsoft Office Suite, Microsoft Visio,Rational Requisite Pro, SharePoint, Bitbucket, HP ALM, QTPHP, Team Foundation Server, QuickView.

Confidential

Business Analyst

Responsibilities:

• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from stakeholders and used Waterfall methodology in the project.
• Conducted Gap and Cost-Benefit analysis to establish the significance of the enhancement.
• Created high and low fidelity wireframe diagrams and mockup screens in requirements gathering phase.
• Used MS Visio for flow-charting process model and created Use Case Narratives, Use Case Diagrams and Activity Diagrams.
• Conducted JAD sessions to gather the design requirements and find feasible solution.
• Created and reviewed request and responses for web methods using XML.
• Developed Requirement Traceability Matrix and prepared test data for UAT testing.Reviewed Test Plans and Test Cases.
• Monitored performance testing results for several modules within the application.

Environment: Waterfall, Windows XP/7, Microsoft Office Suite, Microsoft Visio,Rational Requisite Pro, SharePoint, Bitbucket, HP ALM.