SUMMARY:

• IT Project Manager, Release Manager, Intake manager and Scrum Master in IT Health Insurance.
• 13 years of experience in IT covering multiple roles in Project management, Scrum Master, Business Analysis, Application Development, Design, Testing, Knowledge and Thought Leadership, Recruitment, Team Management.
• Experience of handling Salesforce.com, BI and Infrastructure projects along with Legacy system applications.
• Experience in innovative initiatives like using analytics for program level decision making like project selection, scrum team performance improvement, defect analysis, program and project level dashboards etc.
• PMP, CSM, PSM I and PAHM Certified. Pursuing MS in Business Analytics and Project Management from University of Connecticut (part time).

TECHNICAL SKILLS:

Project Management Tools: Microsoft Project, PlanView, Sharepoint, Quickbase

Analytics Tools: JMP Pro (predictive modeling), Analytics Solver (non - linear, linear, integer, network optimization) SAS 9.1 (Forecasting), SAS Enterprise Miner (Text mining), SAS Enterprise Guide

Visual Analytics Tools: Tableau

Languages: COBOL, JCL, CICS, C, C++

Tools: and Packages: Microsoft Office (Excel, Word, Powerpoint, Visio), Rational Suite (RTC, RRC, ClearCase Requisite Pro)

Database: DB2, SQL Server

Operating System: MVS, Windows series

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Currently managing 3 Salesforce.com projects with a combined budget of $3+ million.
• Working as per mandate to streamline the end to end Agile delivery process for the domain CRM space.
• Engaged in Domain level Release Planning by managing scope intakes for program, resource leveling, quick sizing and negotiating budget and schedule with Client Business Directors, Program Managers, Program Business Analysts and Functional Heads.
• Managing end to end changes for the domain - negotiating release intake items with Business, managing enhancements to business processes, infrastructure updates, incorporating architectural solutions to adhere to organization goals.
• Managing scope, schedule, and budget using integrated change management process.
• Working closely with client senior management for executing projects from initiation to closure using Agile or Waterfall software development methodologies.
• Owner of project management deliverables for the entire domain CRM space - project plans, WBS, project delivery schedules, project estimates, resource plans, status reports and financial reports.
• Working with Finance to facilitate schedule and cost (financial) forecasting. Develop project specifications, cost estimates, project cost baseline (based upon signed-off cost, including documented assumptions and range of accuracy) and monitor the project budget throughout project lifecycle.
• Creating high visibility for the project and domain by monitoring and improving performance, practice and quality.
• Regular engagement with project sponsor, product owner, internal and external customers, and other key stakeholders to ensure good visibility of the project throughout project planning, executing, control and closing.
• Work with the project team to identify, manage and control risks, raise and track risks and conflicts, perform impact assessments, identify mitigation strategies, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level where required.
• Manage and control Development and Quality Assurance (including User Acceptance testing) teams from Planning through Closure.
• Organize, lead and facilitate Scrum ceremonies (like scrum calls, retrospective, demonstrations), Gate and Check point review sessions, arranging separate status calls for all stakeholders and senior management with appropriately tailored reports and presentations.
• Lead geographically and culturally diverse cross-functional teams using leadership and advisory skills. Responsible for developing, coaching, advising and managing the project team using Human Resource Management Skills.
• Manage resources that spread across multi-culture environments. Re-shuffling & allocation of resources to align need of resources.
• Successfully managed 11 full teams from 9 domains with each team consisting of Business Analysts, Architects, Developers and Testers spread across 3 countries to deliver project on time and budget.
• Handled a highly critical, time sensitive and mission critical project that integrates client’s multiple applications with Salesforce.com.
• Managed highly visible projects like development of private health exchange, expanding system capabilities to facilitate expansion in new geographies, incorporating frequently changing government mandates (including health care reform changes) etc.
• Regular and direct interaction with client’s senior management like Directors of multiple functional areas that has enabled high exposure and required facilitation.
• Scrum Master in client’s pilot Agile project that won the best project .
• Developed 3 Agile teams from scratch and transformed the same into a high performance group.
• Involved in creating analytics driven tools for client program management.

Senior Business Analyst

Confidential

Responsibilities:

• Developed system functional requirement documents, use case models and use case documents.
• Coordinated with the Business teams and Enterprise Architect teams from multiple domains to develop business process flows.
• Worked with Program Business Analysts and Senior Project Managers to plan out the requirements management and to plan out the sprints to meet the desired release.
• As Senior Business Analyst, lead team of Business Analysts from multiple domains to capture the project functional and non-functional requirements, convert them into Epics and Stories.
• Worked closely with Business SMEs, Underwriters, Actuaries, Technology SMEs Architects, DBAs to ensure the right solutions are getting implemented to meet Business needs.
• Contributed to the project documents like the Preliminary Solutions document, Non-Functional requirements, Test cases, Design documents. Coordinated with the Business teams, Architects, Developers and Testers to ensure that the documents are complete and map to the requirement documents.
• Assisted the Project Managers in coordinating with project stake holders, assist in managing risks, issues and defects.
• As back up Project Manager, coordinating deployment activities, managing project stake holders, managing risks, issues and defects.

Business Analyst/ Programmer Analyst

Confidential

Responsibilities:

• Participating in sales and pre-sales initiatives, including meeting existing and prospective clients for opportunities, develop pre-sales artifacts, responding to RFPs and RFIs
• Leading team of consultants to identify gaps, issues and areas of improvements in clients’ business processes to come up with consulting offerings, proposals, solution accelerators.
• Identifying areas of growth, both by adding headcount as well as by suggesting new business processes.
• Leading the Quoting and Rating domain Center of Excellence team to develop knowledge artifacts like white papers, blogs, s etc. Led team that created the Quoting and Rating for Infosys.
• Leading and arranging sessions, like BA Boot Camp, Domain sessions, Methodology sessions etc.
• Managing and mentoring consultants in their day to day activities

Software Engineer

Confidential

Responsibilities:

• As a Software Developer, Tester and Module Leader developed multiple applications for the client on Mainframe technology. Created and reviewed design specifications based on requirements and wrote defect free code for implementation.
• Lead in developing client’s Member Enrollment database
• Acted as offshore lead while in India. In USA, responsibilities included working as onsite coordinator, mentoring new members of team.