SUMMARY

• Senior Business System Analyst and Senior Scrum Master with 8 years of experience and proven ability to work with self - organizing and cross- functional teams in a wide spectrum of various domains E-commerce, Banking and Finance.
• Extensive work experience in project development, with complete participation in all the phases of System Development Life Cycle (SDLC) which includes traditional Waterfall and Agile (SCRUM).
• Excellent understanding and experience of software methodologies such as Waterfall model, Spiral model, Agile, Scrum, Waterfall-scrum hybrid, Extreme programming and Rational Unified Process (RUP).
• Hands on experience in scripting Business Requirements Document (BRD) and System Requirement Specification (SRS).
• Good knowledge of AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications.
• Developed Business Process Models by identifying scope, gathered background information, conducting interviews, modeling, validating and iterate.
• Good knowledge in AML and KYC compliances and Bank secrecy act.
• Experience in Eliciting Business Requirements by organizing and facilitating requirement gathering session with various techniques like, Interviews, Brainstorming, Joint Application Development (JAD), Survey, Job Shadowing, Document/Report Analysis, Focus groups and Prototyping.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity Charts, Sequence Diagrams and Data Flow Diagrams using MS Visio, Rational Rose helping the technical and non-technical teams in understanding the requirements in effective manner.
• Organized and carried out Cost-Benefit Analysis, Gap Analysis, Root-cause identification, risk analysis and SWOT Analysis
• Experience in handling change request management, effectively implemented change by performing both business Impact analysis and technical Impact analysis of the change on the scope of the project.
• Good Knowledge in creating WBS (Work Breakdown Structures) and RACI Matrix, supporting my Project Manager.
• Highly proficient in creating Wireframes and Mockups to help UX/UI developers in creating Prototypes.
• Co-ordianated with various teams throughout the project which the teams include AML compliance teams, UI/UX team, testing team, planning team, marketing team, customer call centers to maintain the quality of requirements throughout the project.
• Certified SCRUM Master | armed with extensive experience in Agile project management. Strong experience in overcoming organizational challenges of transitioning to Agile methodology from traditional project management and development.
• Assisted product owner in analyzing user stories adhering to INVEST principles and prioritizing them using techniques like MoSCoW and KANO.
• Organized and facilitated Scrum ceremonies, which included Sprint Planning, Daily Scrums or Standups, Sprint Review & Sprint Retrospective. Calculated team’s velocity and capacity; tracked and managed product backlog, burn-down metrics.
• Coached multiple teams on agile principles and manifesto to ensure they follow the Principles. Conducted story writing workshops to effectively write user-stories and derive SMART tasks.
• Conducted Funspective’s to improve team’s productivity; also maintained the velocity of all the teams and reported the teams progress to stakeholders. As a Scrum-master managed the dependencies in the Product backlog.
• Experience in Using Estimation techniques like Planning Poker, T-shirt sizing, Relative mass evaluation. Also, kept track of the team’s velocity.
• Worked in SAFe environment at program level as a scrum master and maintained multiple teams tracked the teams progress and used time management techniques.
• Conducted Retrospective meetings at the end of each sprint using various Techniques like Silent Writing, 4L’s, 360 degrees’ appreciation, The CAPT activity and Happiness Histogram by maintaining the team’s comfortability.
• Good knowledge about the KANBAN process and helped the team to and ensured there is no cherry picking.
• Experience in tracing requirements throughout the development process using Requirement Traceability Matrix (RTM)
• Broad knowledge in reviewing test input data and test procedures, document detailed test plans, test scenarios, defined test cases and experience in performing User Acceptance Testing (UAT). Also, a part of Smoke testing, Sanity testing and A/B testing.
• Good knowledge in Data Warehousing concepts, E-R and Dimensional Model, RDMS
• Possess strong knowledge on concepts like data profiling, data mining, data migrating, data mapping, ETL process, data masking, top down and bottom up approach, OLTP, OLAP, MOLAP, ROLAP, HOLAP & DOLAP.
• Worked closely with Data Modeler to define conceptual and logical data model for each product.
• Experience in developing source to target Mapping Document (S2T) for migration, Data Analysis and Data Transformation documents to assist development team in performing transformations in ETL process.
• Experience working with SQL Server and T-SQL to use Stored Procedures, Joints, Views and Triggers for business logic implementation.
• Hands on experience in using SPLUNK tool for log analysis and creating Dash Boards
• Experience working in (SOA- Service Oriented Architecture) Three-Tier architecture, Ajax, Web Services (SOAP, WSDL and REST), Client-Side Validation, and Server-Side Validation. Possess good knowledge of validation scripting like JavaScript, JQuery and Angular JS, HTML and CSS.
• PreparedTraining Manualsand Knowledge Transfer Manuals.
• Extensive experience in MS Project, MS Visio, MS Office Suite (MS Word, MS Excel, MS PowerPoint) and Microsoft Outlook.
• Hands on work experience in building Ad-hoc/Analytical reports using Business Intelligence reporting tools.
• Exceptional technical, business, analytical, mathematical, and problem-solving skills and possess strong stakeholder management technical, communication, presentation, leadership and customer service skills.
• Good knowledge and experience on e-commerce domain. Worked in B2C and C2C environment.

TECHNICAL SKILLS

Methodologies: SDLC, STLC, Waterfall, Agile - SCRUM, Scrum-Waterfall (Hybrid). SAFe, Extreme Programming (XP), RUP, Spiral

Business Modelling: Microsoft Visio, IBM Rational Rose, StarUML

Requirement Management Tool: Rational Requisite Pro, MS Word

Agile Management Tool: Jira, Rally, HP ALM

Business Intelligence (BI) Tool: Tableau, IBMCognos, MS Excel, SSRS, Splunk

Front End Tools: MS Outlook, MS Project, MS Office

RDBMS: Oracle, IBM DB2, Netezza, SQL Server and MS Access

Languages: C, C++, SQL, Linux/Unix

Defect Tracking: HP QC, HP ALM

ETL Tool: Informatica, SSIS, Ab Initio

Web Technologies: HTML, CSS, PHP, XML, JavaScript

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, Arizona

Sr. Business Analyst/Scrum Master

Responsibilities:

• Was involved in Project assessment to get a clear understanding of the environment to be migrated and documented the requirements and dependencies for the architecture.
• In depth understanding of information security standard Payment Card Industry Data Security Standard (PCI DSS).
• Experience in creating creates a Report on Compliance (ROC)for validation of compliance.
• Performed GAP Analysis and Root cause identification to check the compatibility of the existing system infrastructure with new Business Requirements.
• Performed root cause analysis to mainly identify bugs, user errors for enhancing the system.
• Monitored the schedule throughout the project to ensure that established milestones are met throughout the project.
• Was involved in creating a transition plan.
• Assisted project manager in creating RACI matrix (Responsible, Accountable, Consulted, Informed) and designing budget for the project using Cost Benefit Analysis(CBA).
• Led JAD sessions, conducted one-on-one interviews, performed Document analysis for requirement elicitation and to allow stakeholders to communicate their perspectives.
• Prepared Business Requirement Document (BRD) and Functional Requirement Specification (FRS) also converted the functional and non-functional requirements into User-Stories.
• Created UML Diagrams: Use-case Diagrams, Sequence Diagrams and Activity Diagrams using Microsoft Visio. Prepared Use-case description and Data Flow Diagrams to communicate the page flow, interaction with the system.
• Developed business process models using use cases and process flows.
• Created Mock-up Screens and Wireframes using UI Components such as Radio Buttons, Drop-down list, Checkboxes for different screens for demonstration to business users, stakeholders and to give insights of the ‘TO-BE’ system.
• Good understanding on Jenkins tool; used for continuous integration and continuous deployment CI/CD
• Conducted time boxed daily scrum meeting; facilitated Sprint Planning meeting, tracked team velocity and Sprint progress using Sprint Burn down Chart and Product Burn down Chart using Rally.
• Conducted scrum calls integrating off shore and on site teams.
• Engaged Scrum teams and programs SME’s to understand communicate status, priorities, risks and issues.
• Managed and monitored various scrum events through agile delivery process, worked closely product owner and stakeholders to ensure their expectations are met.
• Worked with the Product Owner during the Sprint Review Meeting for the PSPI to decide which feature is DONE and satisfied the acceptance criteria.
• Conducted and participated in User story writing workshop where encouraged the team to write user stories that meat INVEST criteria.
• Worked closely with Funding Management team for dealing, settlement between internal teams and prepared reports accordingly.
• I worked closely with Splunk team to generate reports (bar chart, pie chart) on log file and create dashboards post the application was moved into production
• Dealt with Platform Support Team for any impediments faced by my team in E1, E2 and E3 (soft launch and hard launch) environments.
• Worked closely with schema team to test methods mentioned in WSDL
• Scheduled weekly meeting with code reviewers and Business users.
• Broke down EPICS into user stories, Scribed, groomed and prioritized them for a product backlog using.
• Assisted UI team with wireframes and mockups in developing User Interface Design. Created both static and dynamic mockups with low and high fidelity.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio collaborating with UX/UI team
• Created wireframes and mockups based on meetings and conversations with clients, subject matter experts and UX/UI team
• Assisted UX team to check the given services are providing good users experience.
• Worked with software testers to design and develop Test Plan and Test Cases in E2 Environment
• Performed User Acceptance Testing (UAT) with Business users in E3 soft launch environment.
• Used Rally for continuous update with project schedules, quality, issues & managing resources and keep a track of requirements
• Assisted the team in pre and post production work by preparing user manuals and training notes.

Environment: Agile/Scrum, Java, Splunk, Rally, HP QC, HP ALM, MS Office, MS Excel, MS Power Point, MS Word, MS Visio

Confidential, Pennington, NJ

Sr. Business System Analyst/Scrum Master

Responsibilities:

• Knowledge of the Bank Secrecy Act, FinCEN and Sarbanes-Oxley Act.
• Assisted in identifying documents needed to develop Suspicious Activity Reports (SAR) as required by Bank Secrecy Act and FINCEN for generating reports and red flags to report fraud, money laundering, patterns and inconsistencies activities.
• Conducted GAP Analysis and SWOT Analysis to derive requirements for AML-KYC compliance and fraud detection solution.
• Involved in knowing all the loop holes related to AML-KYC regulations to better understand and validate the proposed new solution.
• Conducted JAD sessions, Document analysis and one-on-one Interviews with the stakeholders for the requirements elicitation.
• Developed a vision plan that defined AML policies and procedures are primary goals of the project.
• Elicited demands from the stakeholders and analyzed them for consistency, completeness and flexibility.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be understood and reviewed by both technical and business people.
• As a Scrum Master | facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Highly proficient in writing and prioritizing user stories in Product Backlog with Product Owner. Used prioritization techniques like MOSCOW.
• Conducted User Story Writing Workshop to decompose PBI’s into User Stories and determined Acceptance Criteria.
• Facilitated the estimation of efforts required using Planning poker along with Scrum team.
• Tracked Sprint progress using Sprint Burn down Chart and Burn up Chart using Jira.
• As experienced Scrum Master anticipated and removed impediments from project team’s path and pushed them to deliver quality results based on schedule.
• Good knowledge and understanding of Kanban framework.
• Used JIRA for issue tracking, user story management and requirement traceability.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
• Responsible for identifying and documenting business rules and creating detailed diagrams including Use Cases, Use Case diagrams, Business Flow diagram, Creating process models, Data flow diagrams.
• Assist with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Expertise in creating wireframes and mockups helping enrich the website with UX/UI team
• Assisted the project manager to construct a project plan that included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.
• Communicated effectively across company contacts and clients, internal team about the project requirements, schedules and launches.
• Empowered team to self-organize and grow cross-functionally.

Environment: Agile/Scrum, MS Visio, MS Project, JIRA, Kanban, MS Office Suite (MS word, MS Excel, PowerPoint), MS Project, HP QC, StarUML, AML-KYC.

Confidential, Boston, MA

Business Systems Analyst

Responsibilities:

• Analyzed client needs and provided project status updates.
• The methodology used for the project was Waterfall and had a deep understanding about the requirement gathering. Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Formulated clear, well-defined Business Requirement Document (BRD) and System Requirement Specification (SRS) for the IT development team to work on.
• Used BPMN Complex Gateways for splitting or merging a complicated business process flow scenario.
• Closely worked with data conversion team and developed Data Mapping documents between Legacy, Production, and User Interface Systems
• Supported Data Modeler team and Centralized Database Review Board to define conceptual and logical data model for each product.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) and I also handled requirement change.
• Used PL SQL stored procedures, triggers, functions and packages for extracting data, validating data and generate reports according to the requirements specified by the SMEs.
• Gathered requirements through user interview sessions, teleconferences, JAD sessions and review sessions and managed requirements through Requirements Traceability Matrix
• Prepared the UML Use Cases using Rational Rose.
• Gathered data requirements ofsubject areasfrom stakeholders and developed strategies for data profiling and data validation
• Created various types of reports and drilldown like standard and cross tab reports with bar chart, pie chart, line chart graph representation reports and dashboards using Tableau platform.
• Involved in generating Test Plans and Test Specifications as per Business requirements in conducting Manual and Automated testing at various phases of the project development.
• Involved with the QA team to determine and develop test approaches and methods for integration and functional testing, load, and usability testing according to application complexity and test requirement.
• Performed SQL query operation such as DML and DDL commands and also supervised the source to target mappings in Informatica Power Center.
• Performed SQL queries using JOINS and nested queries to fetch data from MS SQL Server 2012
• Facilitated discussions to help the business people anticipate future needs and opportunities.
• Interacted with release management team to sketch out the timelines & drafted estimation document.

Environment: Waterfall, Tableau, Rational Rose, Informatica, Rational RequisitePro, HP ALM, MS Project, MS Office-PowerPoint and Excel.

Confidential

Business System Analyst/Kaizen event planner

Responsibilities:

• Interfaced with business and finance customers to gather and present data.
• Enabling effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
• Created reports using Tableau to support reporting requirements from Finance and Manufacturing Operations teams.
• Implemented and maintained data mining, statistical and visualization algorithms needed for data analysis.
• Analyzing and solving business problems with focus on understanding root causes and driving forward-looking opportunities
• Designing new metrics and enhance existing metrics to support the future state of business processes and ensure sustainability
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.
• Gathered business requirements through interviews, surveys and conducted brainstorming sessions with project focus groups.
• Executed/Created user acceptance testing, test plans, including use cases and test data.
• Perform application and process-specific training activities to educate technical and non-technical users of the solutions you configure and support.
• Also, worked as Kaizen event planner, continuously worked to streamline our processes and eliminate defects to drive a better customer and employee experience.
• Ensure interactive website features are operational and surface all problematic issues for immediate correction.
• Performed Gemba walk for observing, engaging and improving process and teams.

Environment: Kaizen, Finance, Retail, HP ALM, MS Project, MS Office-PowerPoint and Excel.

Confidential

Business Analyst

Responsibilities:

• Worked in close collaboration with the Kindle teams/feedback portals to understand User Requirements.
• Performed gap-analysis to understand as-is system and map requirements needed for to-be system
• Worked on Tickets raised on CSA tool by Kindle team.
• Worked closely with the Project manager to perform root cause analysis and GAP analysis on the existing system
• Coordinated and conducted user training sessions
• Developed and updated user documentation, written instructions, training guides, manuals and materials for users and applications support staff
• Arranged meeting with users to provide information regarding system changes and enhancements and to address questions/issues.
• Identified all necessary Business Use Cases from requirements; created UML Diagrams like Use case and sequence diagrams
• Worked as a team with other business analysts to make an object-oriented model and created use cases.
• Worked on developing Business Requirements Document (BRD)
• Used Microsoft Project to manage schedules, deadlines, and resources and collaborate on the project.

Environment: MS Office, MS Project, MS Visio, Clear Case, UML, Test Director, SQL version 2012.

Confidential

Business Analyst/ SQL Developer

Responsibilities:

• Complete analysis, requirement gathering and function design document creation like BRD and SRS.
• Participated in discussions involving the application creation and understand the requirements and provide the back-end functionality for the applications.
• Involved in designing of Conceptual Logical Model and Physical Model.
• Written various stored procedures for the purpose of application development.
• Tuned SQL statements (Using Indexes) and Stored Procedures.
• Performed Index analysis for tables and came up with more efficient solutions to use Clustered and Non-Clustered Indexes for significant performance boost using index tuning wizard.
• Designing/Build ETL Procedures in SQL Server 2005 to import/export data feeds to/from data warehouse and claims systems
• Worked Extensively with DTS to import, export and transform the data between the linked servers.
• Getting implementation done, coordinating with offshore team.
• Writing DTS/SSIS packages for automated jobs for various feeds coming in from different groups for data processing and performed migration later
• Analyzed database performance with SQL Profiler and Optimized indexes to significantly improve queries.
• Implementing and administering database replication, database mirroring, log shipping.
• Performed user acceptance testing along with business users.
• Developed many T-SQL stored procedures, views, indexed views, UDF for business reporting.

Environment: .Net, VB.Net, XML, ASP, VB, HTML, SQL Server 2005 Reporting Service, VBScript, SQL Server 2005, Visio2005, SSIS, SSRS.