Business Analyst Resume

SUMMARY:

Eliciting and clearly documenting Business, Functional and Technical Requirements, Specifications and User Stories
Engaged throughout the entire SDLC
Proactive, Loves to Research
Visio Diagrams
UAT, Functional Testing
Collaboration
Agile / Waterfall
Mockups, Wireframes
SQL Database research

EXPERIENCE:

Business Analyst

Confidential

Responsibilities:

I am currently responsible for small to medium sized internal and external client projects for a web based CRM and Billing solution utilized by the clients in the Electric and Gas Utility industry.
I work with a team of off - shore development, off-shore QA and on-shore Product Owners to define user stories and acceptance criteria for requests that can range from critical production fixes, streamlining and automating a new external or internal manual process or providing the ability to support new or updated EDI transactions.
The project types are both functional and technical and can be extremely complex in nature due to the varying rules and regulations for the Electric and Gas markets.
Perform SQL Queries to obtain additional information during research and or provides clarification to development and QA.
Prior to switching to Agile, the following PMO documentation was delivered: Business Requirements Specifications, Functional Design Specifications and Client Release Notes.

Technology: CRM, SAaS, SQL, JAVA, HTML, .asp, .net

Tools: MS Visio, MS Word, MS Excel, JIRA, Sharepoint

Methodology: Agile / SCRUM, Iterative, Waterfall

Systems Business Analyst

Confidential

Responsibilities:

I successfully, completed a number of different projects for a web based Online Bill Payment solution utilized by small and large financial institutions.
Projects ranged from small to large scale in size and varied in level of complexity.
Developed and maintained strategic / working partnerships with a variety of product stakeholders, technical and functional subject matter experts, product owners, project management and senior management.
Participated and led JAD sessions, stakeholder and SME interviews.
Created screen mockups and worked with usability experts.
Interacted on a daily basis with development and quality assurance members working on the projects. Involved from the initial phase of the project through deployment to production.
Created project documentation which consisted of Business, Functional and Technical requirements, Use Cases, Visio Diagrams, Requirements Traceability Matrixes, Glossary, Internal and External Release Notes and Training documentation.
Facilitated Lunch and Learns for the Business Unit for each completed project.

Technology: CRM, SQL, JAVA, HTML, .aspx, .net

Tools: MS Visio, MS Word, MS Excel, HP Quality Center, TFS, Sharepoint

Methodology: Iterative, Waterfall

QA Analyst

Confidential

Responsibilities:

Created and executed manual Smoke, Functional, System and Regression tests for a variety of projects using HP Quality Center.
Attended and participated in Requirements and Functional review sessions. Responsible for the logging of and retesting of software defects / bugs using HP Quality Center during the entire SDLC.
Participated in QA process improvement and created internal QA documentation and procedures.

QA Test Engineer

Confidential

Responsibilities:

Created and executed manual Smoke, Functional, System and Regression tests for a variety of projects using MS Excel.
Responsible for ensuring front end and backend code changes adhered to quality standards, functional and technical requirements.
Developed and maintained manual Functional, System and Regression test cases (using MS Excel).
Executed unit, functional, system and regression testing.
Performed SQL queries and Unix scripts to verify modifications to database and verify data.

Sr. QA Engineer

Confidential

Responsibilities:

Developed, executed, maintained and verified manual test cases for all cycles of software testing from planning stage to product release based upon Product Requirements, Design Specifications and Product knowledge.
Maintained and managed PVCS Tracker defect database: entered, updated, reviewed and closed items in database during all test and maintenance phases.
Ran Unix Shell Scripts
Participated in On-site Beta and User Acceptance tests.
Assisted management in developing the internal QA and Development process standards.
Managed setup and maintenance of test environment systems: including installation of operating systems, MS SQL, Proprietary Software, Database Back-Ups, Linux installation
Provided initial training of all new QA, Development and Technical Writing hires on Confidential Hardware and Software.