SUMMARY

• An experienced professional with 6+ years of experience in the field of Business Analysis, Data Analytics, Agile Scrum and Project Management.A self - starter,Certified Scrum Master with excellent communication, documentation, presentation skills and multitasking abilities, an individual with strong analytical, leadership and problem solving skills.
• Excellent leadership qualities, self-motivated, quick-learner & detail-oriented team player with great communication, interpersonal, analytical, problem solving, organization and prioritization skills.
• Extensive experience with the entire software Development Life Cycle SDLC that is Requirement Elicitation, Analysis, Design, Development, Testing, Deployment and Change Management .
• Experienced with Waterfall, Agile, RAD, and Iterative Rational Uniform Process RUP Development models.
• Experienced with conducting feasibility analysis, gap analysis, impact analysis, SWOT analysis, and cost & benefit analysis.
• Excellentunderstanding of healthcare system, HIPAA 4010, 5010, HL7 v2.x, HL7 v3, CDA and EDI transactions.
• Experience in querying, analyzing and validating data from various data sources, data integration with multiple relational databases SQL Server, MySQL, Oracle, Access, and Flat Files.
• Thorough understanding of Project Management activities such as Project planning, execution, monitoring & controlling and closure activities.
• Good knowledge of BABOK and PMBOK guidelines for business analysis and project management best practices and standards.
• Experienced creating Business Process flows, Data flow Diagrams DFD, &Data Modeling using Microsoft Visio.
• Have extensive experience with UML modeling, creating workflows, Use Cases, activity, logical, class and sequence diagrams.
• Excellent knowledge of managing and prioritizing PBIs, Sprint Backlog, facilitating ceremonies such as Daily Scrum, Sprint Planning, Sprint Review and Sprint Retrospective.
• Collaboration with the PO, stakeholders and the team, support the team, facilitate to bring effective consensus, remove impediments, motivate the team to deliver the end product as desired and meet customer needs.
• Extensive experience with documenting Business Requirements such as Business Requirement Documents BRD, Functional Requirement Specifications FRS, Use Cases, Use Case Documents UCD, and Traceability Matrix Reports.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Rational Unified Process (RUP) and Rapid Application Development

Microsoft Tools: MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, MS Project, MS Share point

Business Modeling Tools: Microsoft Visio, UML, Rational Rose, Rational Requisite Pro, Adobe Photoshop CS3-CS4

Testing &Defect Tracking Tools: Test Director, Rational Clear Quest, Fiddler, Mercury QC, JIRA

Languages: SQL, HTML, JavaScript, VB, C#, .Net, Java, R

Project Management: Microsoft Project, Rally, JIRA, Version One

Databases: MS SQL Server, My SQL, MS Access, Oracle 9i/10g/11g, IBM DB2, IBM Netezza

PROFESSIONAL EXPERIENCE

Confidential, Battle Creek, MI

Lead Business Analyst

Responsibilities:

• Teamed with internal Marketing team, regional DMIT leads, and worked with development agencies for requirements verification, reviewing of TDD and database design needs
• Worked with business partners and other departments across the globe to fulfill weekly, monthly, quarterly, and yearly reporting needs
• Utilized various tools to extract data from various sources, created fulfillment template in local DB tables to populate data and transmit to the fulfillment agencies to deliver the fulfillment orders for customers
• Validated data with sources and databases in order to verify the authenticity and existence of data
• Cross checked with databases and data warehouse to map and validate fraudulent redemptions
• Worked on various campaign and subscription reporting requirements associated with consumer profiles
• Wrote SQL queries to develop reports in IBM Netezza data warehouse based on the reporting needs of the various departments, regional leads, business partners, and agencies
• Performed QA in order to validate the existence of the data in the source application databases and verified its existence in the OLTP and OLAP databases
• Performed data extraction from various source applications, data mapping, data cleansing, data validation, and matched with consumer profiles in the data warehouse to generate report based on the requirements
• Worked on various promotions and campaigns for global marketing internally and across the global team
• Coordinated and managed global teams within and across organizations such as Business Partners, Vendor Agencies, Regional Leads and Fulfillment Partners to meet and deliver all aspects of Digital Marketing needs
• Led various technical meetings to hash out requirements ambiguities between business and technical team for developing application solution
• Led multiple promotional projects from initiation to closing phase to ensure timely delivery to meet deadlines and schedules

Environment: Planview, Word, Excel, Outlook, PowerPoint, Visio, HTML,CSS, JQuery, Web Services, XML, SQL Server, MySQL, Oracle, IBM Netezza, SFDC, Tableau, Linux,.NET, CQ, LAMP.

Confidential, San Francisco, CA

Business Data Analyst

Responsibilities:

• Interviewed stakeholders to elicit requirements, documented into Business Requirements Documents and Functional Specification Documents
• Worked with developers and testing team to ensure requirements prioritization and business needs are being meet
• Partnered with marketing team to understand their targeting criteria to support targeted campaigns
• Created segments for T&T based on criteria specified by various LOB such as Wealth Management, Consumer Banking, Retail Payment Systems, Small Business and Mortgage Business Lines
• Coordinated with the Test & Target team to ensure that the targeted campaigns are being delivered and consumed
• Worked with business partners to fulfill their reporting requirements and created executive reporting dashboards for major KPIs
• Teamed with Site Catalyst team to provide traffic variables, events and custom conversion variables data for reporting
• Utilized Adobe Data Workbench tool to asses dimensions and metrics in data warehouse to determine customer 360 profile to support and measure digital targeting effectiveness requirements
• Created new dimensions, metrics and transformations as necessary to support the measurement of digital targeting optimization effectiveness
• Extracted data from Data Workbench for use by the business lines to perform visualizations in another visualization environment such as Tableau
• Developed dashboard visualizations in Site Catalyst, Data Workbench, and Microsoft Power BI
• Created data mapping document for source to target, and data dictionary for dimensions and metrics in Customer 360 Profile
• Handled multiple deadlines, prioritized deliverables, and delivered the prioritized task as requested on schedule

Environment: MS Word, Excel, Lotus Notes, Clarity, PowerPoint, Visio, HTML, CSS, JavaScript, SQL Server, DB2, ETL, Site Catalyst, Tableau, Power BI.

Confidential, Sacramento, CA

Business Systems Analyst

Responsibilities:

• Created RFPs as a preliminary requirement for vendor procurement process, Statement of Work (SOW), Service Level Agreement (SLA), participated in various meetings and assisted PM for selecting vendors
• Created project plan document using MS Project and project initiation documents
• Performed requirements elicitation with stakeholders and documented then into BRD, FRD and SRS
• Lead JAD and JAR sessions to clarify the requirement ambiguities and documented them
• Identified and documented AS-IS process and TO-BE process for GAP Analysis
• Developed Use Cases, UML Diagrams and Use Case Document for the proposed system
• Created data flow, process flow diagram and system architecture diagram for the proposed system
• Acted as a liaison between business team and technical team to bring in the consensus and clarified requirement priority needs for the solution
• Worked with the healthcare providers to elicit requirements and understand feasibility of the functionalities to be developed
• Worked on the development of Interface Engine design, OpenEMPI, Document Repository and Document Registry
• Worked in implementation of Health Information Exchange (HIE) system for inter-community, intra-community domains
• Worked in the standards such as HL7, CDA, IHE Technical Infrastructure Integration Profiles, PIX and PDQ Implementation, ATNA, COTPS, Ambulatory Healthcare, Public Health Reporting, Profiles such as XDS.b, XDR, DIRECT, XCPD and XCA
• Managed teams working remotely and collaborated with them via WebEx, Readytalk and confluence
• Worked in the government initiated open source product such as NwHIN CONNECT, OpenEMPI, HIEOS & MIRTH
• Participated with the architecture team creating system architecture for the proposed system
• Assisted QA team in the testing lifecycle of the integrated open source end product
• Wrote SQL queries to analyze and validate data from multiple EHR systems being stored in Data Warehouses
• Successfully demoed the end product of the proposed system and prepared closing report
• Handled all the project closeout deliverable assets to the stakeholders within the schedule

Environment: MS Word, Excel, PowerPoint, Lotus Notes, JIRA, Confluence, MS Visio, MS Project, HTML, CSS, JavaScript, SOA, Web Services, XML,GitHub, MS SQL Server, MS Windows Server.

Confidential, Santa Ana, CA

Business Analyst

Responsibilities:

• Elicited and documented business requirements for existing and future business process systems
• Used MS-Visio for process flow-charting, Use Case process model and architectural design of the application
• Created Functional Specification Document, wireframes and prototypes for online web application screens
• Assisted with functional migration to the new SharePoint systems, conversions and maintenance efforts
• Reviewed and seek for functional requirements sign off from the e-business community
• Contributed to the scope and release planning with the PDM and PMO
• Collaborated with PMO to ensure that project priorities and deadlines are met and communicated early for pending issues on specifications, budget and timelines
• Contributed to the identification of opportunities to improve web functionality and overall efficiency with trading partners
• Worked with Product Owner for backlog grooming, prioritization of PBIs and backlog ready for next sprint
• Teamed with Product Owner to verify priority order of Stories, adding Acceptance Criteria to the highest-priority Stories
• Facilitated ceremonies such as Sprint Planning, Daily Scrum, Sprint Review and Retrospective
• Placed associated user stories with areas of functionality to map Release Planning for viable release
• Maintained Team Task Board, Sprint Burn down Chart, Velocity Burn down chart and Release Burn down chart

Environment: MS SharePoint, MS Word, MS Excel, MS Outlook, MS Visio,Web trend, SFDC, SQL, TFS.

Confidential, Glenview, IL

Business Analyst

Responsibilities:

• Requirements elicitation through meetings with Business owners, questionnaire, survey and brainstorming
• Facilitated JAD sessions to bring in the consensus among Business team and technical team to hash out the requirements ambiguities
• Created Use Case Documents with Use Cases, Use Case Scenarios and Use Case Diagrams using UML methodologies
• Created wireframes and mockups and assisted UI Developers to convert them into comps and prototypes
• Worked with DB architects, Data modelers to create ER diagrams for developing Data Warehouse
• Assisted QA team to write test cases and test plans, responded to the queries of the technical team
• Handled Change Requests through a process of Change Control Board, acted as change agent, performed UAT testing
• Written Functional Requirements, Non-functional Requirements and Business Rules
• Good understanding of Business needs, Business Process Model and Business Process Improvement
• Led team to ensure team collaboration, communication and maintain the integrity of business/customer relationship by meeting their needs, minimizing the defects
• Co-ordinated onsite and off-shore team members, business team and technical team to ensure the timely and quality end deliverables
• Maintained daily team task status, updated tracker and maintained consistency through RTM for Requirements, Design, testing and implementation

Environment: Liferay, MS SharePoint, MS Word, Excel, Outlook, PowerPoint, MS Visio, MS Project, HTML, CSS, JavaScript, Omniture SiteCatalyst, SFDC, SQL, JIRA, SVN.