CSR - SAFE HOLDER/TRAINER Resume TN - Hire IT People

SUMMARY

To obtain a responsible and challenging position that will allow my world class customer service skills to be an asset to my employer.

PROFESSIONAL EXPERIENCE

Confidential, TN

CSR - SAFE HOLDER/TRAINER

Responsibilities:

Is committed to providing an excellent customer experience.
Accurately performs financial transactions including, but not limited to loans, check cashing, wire transfer, money orders, and bill payments.
Guide new employees with the correct training in the different roles for multi-task.

Confidential, TN

TEAM SUPERVISOR

Responsibilities:

Supervised team employees according to proper policies and procedures.
Monitored workflow, work completed, error rates and related metrics, and took appropriate action when required.
Ensured that all procedures were observed, implemented, enforced, and training was provided when necessary.

Confidential, TN

SYSTEM ANALYST

Responsibilities:

Provided Tier 1 help desk support
Trouble shouted technical issues both hardware and software with customers both over phone and in person.
Performed hardware diagnostics and coordinated repairs.