SUMMARY

• A results - oriented Business Systems Analyst with experience in Financial, Healthcare, Insurance and Retail companies, using waterfall and agile methods and ITIL framework.
• Gathering requirements and writing BRDs, FSDs, BPDs, user stories, test cases, FAQs and training documentation.
• Testing changes to programs and reports and tracking deliverables to meet schedule. Manage given projects and proven ability to network, learn new technologies and meet deadlines with quality solutions.
• Effectively interacts with all levels of the organization, always a team player with an eye for improvements in usability and workflow.

PROFESSIONAL EXPERIENCE

Confidential, MA

Business Systems Analyst - F/T

Responsibilities:

• Aspire to be a subject matter expert on solution, estimation, testing, change/release and stabilization
• Accurately translates Business Requirements into system functionality requirements.
• Able to troubleshoot and resolve issues related to functional domain: interfaces, modules, configuration, enhancement or process.
• Evaluate and articulate technical requirements and identifies impact, risk and benefit of alternative solutions
• Align with vendor support organization to effectively enter, manage and resolve any business issues.
• Effectively worked both independently and within cross functional project teams.
• Managed multiple projects within tight timeframes and dynamic priorities. Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.
• Extensive experience interpreting user needs and writing functional specifications for new systems, systems changes and/or system enhancements.

Environment: Windows, Web, Atlassian Confluence(5.1.3 Wiki), VersionOne Enterprise (16.0.2.180) MS Office (Word, Excel, Lync), Agile/Scrum Daily meetings

Confidential, MA

Business Analyst - Contract

Responsibilities:

• Gathered business requirements, writing BRDs and FSDs, completed Root Cause Analysis, Fix Resolution, User Request Processing, Post implementation support, Request Priority Setting, Continuous Process Improvement and all communication with users.
• Partnered with appropriate technical experts and outside vendors to support applications and resolve issues in a timely, cost effective manner based on Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Update user community on the proper use of applications including: Systems Administration; Systems Configuration; User Access Administration; Accessing and Leveraging User Manuals.
• Support project planning and related status reporting including risk management.

Environment: Windows, Mainframe, AS400, MS Office (Word, Excel, Lync), Agile/Scrum

Confidential, NH

Business Analyst - Contract

Responsibilities:

• Conducted business research by gathering data, identifying options, performing analyses, creating custom reports.
• Provide analysis to create or revise policies, business processes and services provided to customers. Work with other departments to coordinate activities and project work in order to meet customer expectations. Assists in problem resolution as needed to ensure that customers receive prompt, efficient service in accordance with company policies.
• Support applications in an agile environment. Use information gathered to develop standard and custom reports; draw conclusions about metrics, trends and business performance; presents information and distributes reports.
• Support PM with project planning, status reporting including risk management.

Environment: Windows, Sharepoint (2007/2010), BIRST, SQL, HP ALM, MS Office (Word, Excel, Lync) Agile/Scrum Daily meetings

Confidential, Concord, NH

Business Systems Analyst - Contract

Responsibilities:

• Business Process Redesign/Re-Engineering for the probation and parole department.
• Work with staff in affected areas to understand and define the business processes. Make recommendations to the Department regarding new or improved procedures to prevent the same level of errors moving forward.
• Documentation of the business process modeling “as is,” and the “to be” recommendations for change, reporting on the changes needed.

Environment: Windows, MS Office (Word, Excel, Access), CORIS

Confidential, Boston, MA

Business Analyst, Sharepoint - Contract

Responsibilities:

• Supported over 600 users with the migration of their content onto Microsoft SharePoint including UI web design and deployment of new content.
• Interviewed and gathered requirements from cross functional business users and wrote FSDs.
• Tested new and existing functionality, add/delete user permissions.
• Performed regression testing with releases and system enhancements.
• Documented support materials; user reference guide, release notes, permission role definitions, policies and procedures.

Environment: Windows, Sharepoint (2007/2010/2013), MS Office (Word, Excel, Lync), Agile/Scrum

Confidential, Boston, MA

Business Analyst - Contract

Responsibilities:

• Interviewed, collaborated, and gathered requirements from business line owners and application development in gathering data for functional specifications in a trading/fund accounting environment.
• Performed requirements gathering, documentation, and flowcharting.
• Researched functionality and recommended solutions, assist PM with project planning and related status reporting.
• Identified and implemented relevant business processes and work flows.
• Created and validated test plans, scripts, testing and test results, coordinate and track defects using HPQC to resolution.
• Responsible for performing user acceptance testing, UAT/JUAT and develop appropriate user manuals, checklists and matrices.
• Identified and resolved testing and data issues, fully test solutions including regression testing. Utilized Visio and other diagramming tools to flowcharts, design ERD, DFD and schemas.
• Designed, documented and analyzed requirements including process improvements within the SDLC.

Environment: Windows, SQL Navigator, MS Office (Word, Excel, Access, Sametime), Waterfall, Visio

Confidential, MA

Business Analyst II - F/T

Responsibilities:

• Facilitated requirements gathering and created documentation for Salesforce configurations.
• Identified gaps, consulting with client and IT to recommend solutions to implementation roadblocks.
• Gathered requirements, translated them into properly documented “use cases” and technical specs.
• Liaised with Business Users, Technical Teams, Senior Management and vendors for testing.
• Scheduled and attended status meetings, take minutes and update status reports.
• Planned resources and client timeline for testing, UAT and implementation of solution.
• Worked with QA team to create, document and validate test plans, scripts, assist in testing, coordinate defect resolution.
• Assisted in implementing solution, business rules and document functional requirements.
• Troubleshot data issues, write scripts using SQL Navigator to identify data and resolve issues.

Environment: Windows, Salesforce.com, SQL, MS Office (Word, Excel, Access), Waterfall

Confidential, Boston, MA

Reporting Business Analyst - Contract

Responsibilities:

• Gathered requirements and wrote BRDs as project deliverables.
• Created ad hoc and standardized reports from system databases using both Access and Excel, including automation when possible for demand management reporting.
• Validated reports of Sybase data against SQL queries using SQL Navigator to verify historical data backups.

Environment: Windows, SQL Navigator, Adobe Acrobat, MS Office (Word, Excel, Access), Visio

Confidential, Cambridge, MA

Software Tech Support Analyst - F/T

Responsibilities:

• Provided customer care services by obtaining a clear and concise description of the problem / inquiry and providing accurate, timely responses and solutions.
• Gathered requirements, evaluated and reported software problems.
• Managed customer expectations.
• Responded to inquiries relating to installation, functionality or capabilities, report bugs.
• Updated the call tracking system and notified customer of issue status.
• Created website FAQ pages for client use.

Environment: Windows NT, Mainframe based ticketing system, MS Office (Word, Excel)

Confidential, Boston, MA

Systems Analyst - F/T

Responsibilities:

• Supported ad hoc data requests from clients, analyzing requirements and producing reports.
• Responsible for batch updates and account conversion requests.
• Created an automated email / report process sending requestor jobs at completion, saving 5 man hours per week.
• Projects completed based on strict deadlines and user expectations. Perform on call responsibilities as needed.

Environment: COBOL II, MVS / JCL / TSO, VSAM, SQL, Easytrieve, MS Access, Visio, Adobe Acrobat, Hyperion (Brio), Security Master, FIS, General Ledger, Fidelity Advanced Loan System (ALS), Waterfall

Confidential, MA

Content Analyst - Contract

Responsibilities:

• Performed analysis of file content provided by customers worldwide.
• Consolidated all data feeds to assist in the data center migration.
• Created implementation and operations requirements documents.
• Setup flow of IP data to development systems (ftp account creation, etc.).
• Oversaw development staging / testing environment.
• Assisted with rollout of drivers to QA and operations.

Environment: Windows NT, Putty, Adobe Acrobat, MS Office (Word, Excel, Access)

Confidential, Lowell, MA

Webmaster - F/T

Responsibilities:

• Created new websites, user accounts (incl. email), editing, publishing, user maintenance, upgrades to system.
• Responsible for 99% uptime SLA.

Environment: Dreamweaver, Fireworks, Putty, Adobe Photoshop

Confidential, Tewksbury, MA

System Specialist - Contract

Responsibilities:

• Designed, developed, tested and implemented programs for pharmaceutical applications.
• Modified complex applications and enhancements of General Ledger programs.

Environment: Microfocus Cobol on Unix, Cognos Impromptu (7.0.702.0), MS Office (Word, Excel, Access), Waterfall

Confidential, Boston, MA

Information Analyst / Systems Engineer - F/T

Responsibilities:

• Designed, developed, tested, debugged and implemented batch Cobol programs for health insurance applications.
• Project management support and status reporting.
• Participated in quality assurance work review in an SDLC waterfall environment.
• Created desktop macro linking two applications with security features, creating automated application support saving 8 man hours per month.
• Provided 24 / 7 on-call support.

Environment: MVS / ESA Cobol (I, II, 390), JCL, TSO/ISPF, Easytrieve, SAS, IBM utilities, FTP, IMS, DL/I, VSAM, DB2 / SQL, Windows NT, MS Office (Word, Excel, Access, Outlook), FTP Voyager, COM add-ins, CICS, Automated Change Management (Endeavor), VB Script, Waterfall

Confidential, Boston, MA

Programmer / Analyst - Contract

Responsibilities:

• Supported enhancements to Cobol applications and related reports.
• Provided 24 / 7 on-call support in a production environment, project management and reporting.

Environment: Mainframe Cobol, JCL, TSO / ISPF, IMS, DL / I, VSAM, DB2, CICS, Endeavor, IBM utilities, Windows NT, MS Word, Excel, Access, Outlook, Waterfall

Confidential, NH

Programmer / Analyst - F/T

Responsibilities:

• Created complex application / programming enhancements in an SDLC environment. Develop and test code changes to programs and reports.

Environment: Mainframe Cobol, JCL, TSO/ISPF, IBM utilities, IMS, DL / I, VSAM, Mac OS and Windows NT, MS Word, Excel, Access, Outlook, CICS, Telon, Endeavor, MS Visio, Waterfall