SUMMARY:

• A result oriented individual with experience in Business Analysis, Business System Analysis and Project leadership in Banking, Retail Banking, and Finance industry.
• Expertise in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Extensive knowledge and experience in Market Risk Analysis, Risk Management, Portfolio Diversification, Fixed Income Products and Services amongst others.
• Implemented multiple document management applications from scratch to finish.
• Expertise in translating user requirements into technical specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
• Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.
• Experience working with Web and Enterprise Content Management Systems (CMS) acting as Liaison among the business, development and testing teams.
• Ability to conduct RAD, JAD sessions and carry out the entire process on my own.
• Professional expertise in MS Office, MS Access and MS Project Professional.
• In - depth knowledge of RAD, SWOT, CRM, CMM.

SKILL:

• Requirement Gathering and Analysis
• In-Depth knowledge SDLC/ RAD/UML/SWOT/CRM/RUP
• Policy systems, Rating, Billing, Claims, Document Management, Reinsurance
• Quantitative Risk Management (QRM)
• Navisys Life products and Annuity Products
• Life Insurance and Annuities
• Business Modeling & Documentation
• Rational Rose, Rational Requisite Pro, Rational Team Test
• Writing Process Documentation & User Guides
• System Requirement Specification
• Business Processes research/ analysis & Flowcharts
• Windows 98 / 2000/ ME / XP / NT/ MS Visio
• Basic Programming skills in C++ / JAVA / HTML / MS SQL/ CSS
• Management Information Systems (MIS)
• Consistently successful in Strategic planning, Leadership and

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Business Analyst

Responsibilities:

• Responsible for writing and editing configuration management policy as well as writing configuration management plans, procedures, and processes
• Designed Offshore Team Ramp Up Plan.
• Worked Closely with Delivery Manager to track deliverables quality and time line.
• Conducted Requirement analysis and Design Walkthroughs with the designers, developers and management staff.
• Responsible for writing and editing configuration management policy as well as writing configuration management plans, procedures, and processes.
• Communicate Project Requirements, Business Issues, Solution and Made Recommendation.
• Participated in Primary and Secondary Research in the Identification of User’s Specifications needs.
• Created System Diagrams based on the current and impacted areas.
• Worked to create Report Specifications, Workflows and other documentation as required for Project Analysis, Planning and Design
• Worked with Security management policy SME’s for cross platform technologies including servers, operating systems and networks.
• Ensured that relevant UML diagrams were used in all requirement documents e.g. User Requirements, Functional Specifications.
• Developed Process Model in MS Visio and detailed Business Policies.
• Prepare Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
• Conducted JAD/RAD Sessions for understanding the workflow.
• Helped in audits and analyzed revenues.
• Documented requirements using Use Case (UC) analysis for the development team. Also, stored the documentation in a common SharePoint Repository for version control.
• SharePoint list and document maintenance and site administration: Assisted with the administration of the CRM Program SharePoint.
• Initiated and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence and reports.
• Identified revenue opportunities within customers' communities through communications, programs and other activities as needed.
• Coordinated and conducted testing across various teams revolving around ongoing security projects.
• Worked in different tools and technologies like Share Point, Microsoft Office - Excel, Access, Visio, Power Point, Quality Center, Bug Zero, iTD (internet Travel Direct supplied by SITA). Used Requisite Pro and SharePoint for managing the Requirements and the documents.

Confidential

Business Analyst

Responsibilities:

• Acted as a liaison between stakeholders: system users, clients and managers, who have a business problem, and software development team to gather requirements and document workflows and results of Business Analysis into Business Requirement Document.
• Provided to functional areas throughout the company on Vantage-One's financial processing.
• Monitored controls of accounting from Vantage-One and the Commission systems to the General Ledger and provided production support for existing products.
• Developed plan to translate hours into target dates, details dependencies, resources requirements for the project
• Conducted project plan review with team so everyone is clear on deliverables and target dates.
• Worked with other IT members to perform scope (feasibility) analysis to determine analysis, development and testing effort involved in hours (cost) and deliverables of other products being impacted.
• Prepared Functional Specification document for the application to include the business requirements, technical requirements, non-functional requirements and error handling.
• Identified important user scenarios from the functional requirements to develop test cases, worked with end users to define these test cases for testing functionality as well as integration with legacy systems.
• Performed rule authoring using proprietary tool at Mellon. Developed rule structure and groups to accommodate different types of products offered by the bank.
• Performed targeted data validation and analysis.
• Ran files against various scenarios for different products to understand and validate their outputs
• Participated in the technical specification review with the developer to ensure they have not misinterpreted requirements or functional design specification.
• Captured, tracked & escalated program level risks & issues to senior management.
• Assisted in designing the scope documents and the request for proposal after extensive analysis and coordinated with top management for the approval process.
• Acted as a liaison between the vendors, project group and the operations group.
• Analyzed consumer surveys and gave technical inputs in Business meetings.
• Created and managed project templates, use case project templates, requirement types and traceability relationships on SharePoint.
• Scoped out new functionalities and came up with time and effort estimates for the same.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Created User Manuals using various SOPs during and after project completion.

Confidential, San Antonio, TX

Business Analyst

Responsibilities:

• Analyzed consumer surveys and gave technical inputs in Business meetings.
• Ensured that the system confirmed to the Sarbanes Oxley Act in terms of the Investment Accounting
• Assured that the system results and reports met requirements as per the Investor Accounting principles and GAAP
• Ensured that relevant UML diagrams and Tools (Rose, RequisitePro) were used in all requirement documents e.g. Business Requirements, Functional Specifications.
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest, and Configuration Management and Version Control using Rational Clear Case.
• Facilitated the Customer in defining the high-level Functional Requirements and needs.
• Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document.
• Involved in the Data Movement between Systems validated the Business Requirements.
• Utilized RUP to create use cases, activity, class diagrams and workflow process diagrams
• Blueprinted technical and operational manuals and led Power Point/Visio presentations for the development of financial and technical applications for the departmental user base and for audit purpose.
• Increased process efficiencies and reduced development cycle time across department by spearheading the implementation of the full lifecycle software development methodology.
• Participated in weekly meeting and discussed modification request with management team.
• Participated in end to end implementation for document management application created for compliance department, editors, and support teams.
• Created multiple scorecards, which tracked various metrics crucial in identifying the operational readiness of the project.
• Managed development and QA activities for successful roll out.
• Conducted numerous SWOT analyses in order to provide excellent capital focused advice to mobile and tablet teams regarding how mobile browsers work and key differences of the most popular mobile devices, tablets, and smart-phones.
• Handled various critical issues within multi-tiered web server, application, database and network environments
• Created technical workflow and process documentation for various teams.

Confidential

Business Analyst

Responsibilities:

• Worked directly with senior business and IT leaders to deliver a multi-year Compliance program across Trade Surveillance, Anti-Money Laundering and Control Room Surveillance.
• Worked with highly scalable systems that will handle large volumes of data globally.
• Experienced with workflow design and implementation, and component based design for delivering case management tracking systems.
• Analyzed team performance with the Project manager and implemented the changes if any in order to raise the efficiency of the entire team.
• Managed and coordinated all functional delivery and coordinated testing in the delivery pipeline. Conducted and analyzed the entire business process.
• As a Business Analyst, prepared departmental reports providing analytical framework related to the budget process.
• Organized and conducted meetings, briefings, demonstrations, conducted JAD sessions, and wrote minutes of project meetings.
• Worked as a liaison between business users, Clients and Stake Holders.
• Prepared and validated different documents for management review on daily basis and major releases.
• Involved in the meeting with Business process owners, SME (subject matter experts).
• Reviewed business requirements and prepared Test Strategy, Test Plan accordingly.
• Based on business requirements Test Cases were written and Managed in Mercury Quality Centre.
• Involved in Manual testing, Regression testing, User Acceptance Testing.
• Implemented automated test solutions to existing manual processes.
• Responsible for configuration management for Pyramid Data Strategy and blue print at SharePoint portal.
• Used Requisite Pro and SharePoint for managing the Requirements and the documents.

Confidential

Business Analyst / System Analyst

Responsibilities:

• Followed all the phases in the project management life cycle.
• Acted as a liaison between the business users and technical teams to build applications based on the business requirements - provided a single point of contact for user communication (managed issue tracking, prioritization and resolution).
• Organized meetings and worked together with PM across OWM Departments to discuss Project Requirements.
• Supported all card issuance and embossing function
• Work with the technical leads and QA staff during product development.
• Brainstormed financial planner requirements, workflow and business decision rules involving various financial planning product recommendations for Cash Management, Financing, Asset Allocation, Insurance Planning, Retirement Planning, Succession Planning, Deferred Compensation, and Estate Planning.
• Assisted customer to locate all bank branches and ATM on phone.
• Implemented CMS (Content Management System) in automating various aspects of Web and Publication Content Creation, Document Management and Delivery.
• Worked with OWM Team to write up Requirement Documents (define user and system interfaces - actors with the help of use case diagrams).
• Systems analysis and design involve normalizing client profile data and templating various line items of client financials--Income Statement, Balance Sheet and Cash Flow Statement--into appropriate table spaces / schema.
• Refined the requirements (use-cases) and Business Process Models to detailed level appropriate for technical analysis and system design.
• Participated in sessions to define the solution approaches, and identifying assumptions, constraints, risk and issues. Analysis and specification of system changes.
• Revealed unidentified requirements, evaluated changes to requirements, and assessed impact of changes.
• Recommended process or system changes intended to eliminate identified risks or gaps.
• Worked with Finance and IT department to operate across functions and worked with resources external to the Project Team
• Developed functional requirements and specifications.
• Provided regular verbal and written status reports to IT management and business community; published meeting minutes and maintained project plans.
• Worked independently with minimum supervision as part of a dynamic IT team.