SUMMARY

• Over 8 years of extensive experience in the field of information technology industry wif a focus on business modeling, process re - engineering, application enhancement, quality assurance, business analysis standards and best practices.
• Expert in analyzing Infrastructure, IT Service Management, Education, Print/Publish and E-commerce domain requirements.
• Experience in analyzing and testing Client-Server, Web based and Cloud enterprise applications. Highly effective communicator and team leader wif a proven ability to build long term relationships wif internal and external contacts by establishing a high level of confidence and trust.
• In depth noledge of Agile, Rational Unified Process (RUP), Rapid Application Development (RAD) and Waterfall methodologies
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming, JAD and JAR sessions
• Experience in conducting sprint estimation, planning, review and retrospective meetings
• Highly proficient in writing user stories, use cases, functional, non-functional and business requirement documents
• Extensive experience in managing product backlogs, sprint backlogs, change requests and burn down charts
• Experience in performing gap analysis to check the compatibility of the existing system infrastructure wif the new business requirements
• Well-versed in creating wireframes and prototypes using MS Visio and Axure RP Pro tools
• Experience in performing data mapping, data modeling and data analysis
• Analyzed and documented data management, document data dictionaries, relationships and data mapping between different systems
• Proficient in SQL querying wif databases and developing reports and dashboards
• Involved in test planning, test execution, issue resolution and report generation to assure dat all the aspects of a project are in compliance wif the business requirements
• Worked on onsite/offshore model and coordinated wif offshore team to establish standards, templates and reviews for effectively managing testing
• Exceptional ability to maintain and build client relationships, frequent travel meeting one on one wif clients, able to comfortably converse wif all facets in the clients organization
• Experience in performing vendor analysis and defining vendor criteria for different products and services
• Well versed in different management scenarios like change control, quality assurance, defect tracking, system integration, and scheduling
• Good noledge on ITIL processes and closely worked wif engineers during Cloud Infrastructure Migration Process
• Exceptional problem solving and sound decision making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled wif excellent communication and interpersonal skills
• Excellent customer facing experience and track record for meeting deadlines and submitting deliverables on time

TECHNICAL SKILLS

Software development life cycle methodologies: RUP, Waterfall, Agile and RAD

Modeling Tools: Rational Rose, Power Designer, MS Project, Team Foundation Server, Business Process Modeling (BPM)Wireframe and Prototyping Tools Axure RP Pro 6.5, Fore UI, MS Visio

Requirement and Project Management Tools: Rational Team Concert, Rational Requirements Management, Team Foundation Server, Rational Requisite Pro, Clearcase, DOORS, Rational Requirement Composer, Rational Team Composer, SharePoint (2013/2010/2007 ), Power Designer, Team Foundation Server 2010,MS Office 2013. UML Tools Enterprise Architect 7.5, MS Visio, Power Designer

Reporting Tools: SSRS, Excel, ServiceNow

Defect Tracking Tools: Rational Quality Management, HP Quality Center 10,HP Application Life Cycle Management, Quick Test Pro, Rational Test Manager, Trac Demos 1.0x, PVCS version 5.5 Defect Tracker, JIRA, Silk Central

Concepts & Methodologies: Service Oriented Architecture (SOA), SAP, Business Process Modeling (BPM), IaaS, SaaS, Campaign Management, Data Mining, BI, OLAP,CRM

Languages: C++, Java, HTML, XML, ASP. NET, VB, HTML, XML

Database: SQL Server 2005/2008, Oracle9i/10g,PL/SQL

PROFESSIONAL EXPERIENCE

Confidential, PRINCETON, NJ

Sr. Business System Analyst

Responsibilities:

• Facilitated requirement gathering sessions at various levels and coordinate wif Project team,Member firms, Data architect, Cloud integration strategy group and Microsoft service team for requirements detailing
• Developed functional specifications and system design specification documents for Cloud migration, Cloud integration strategy and OMS (Operations, Management and Support) self-service portal
• Evaluated business requirements for Enterprise business applications integration and service activation
• Facilitated requirement review and authorization process and participated in design sessions & migration strategy/process
• Worked onRational Requirements Composer for Version Controlling, to maintain up to date changes in the Documents
• Identified exiting on-premises infrastructure issues and preformed gap analysis
• UsedMS Visioto carry out theBusiness Use Case ModelingandBusiness Object Modelingeffort to develop the business architecture for rapid and controlled application development
• Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation
• Maintained RAID (Risk, Assumptions, Issues, Dependencies) logs to address potential cloud infrastructure changes properly
• Assists in the business process redesign and documentation as needed for new technology infrastructure
• Possesses an understanding of technological trends and uses this noledge to bring solutions to business units supported to enhance the enterprise’s competitive edge
• Assisted service engineers wif risk assessment analysis and project readiness activities
• Created incident reports using in-build self service and Service Now applications
• Worked as a primary System analyst and handled 4 projects parallely
• Workedcloselywif Microsoft team and Member firms during email migration process on cloud environment
• Assisted in analyzing impact of proposed solution on existing technology platforms
• Established practices and procedures dat work towards the continuous improvement of the requirements process
• Developed and utilized standard templates to accurately and concisely write requirement specifications
• Analyzed and developed data governance, operations, infrastructure, security and SaaS/IaaS/PaaS requirements
• Worked SAS programmers to create custom designed-reports using SAS software in order to analyze Member firms incident response across all Confidential data centers
• Created customized forms using SharePoint library for building defect tracking management system
• Translated conceptual user requirements into functional requirements in a clear manner dat is comprehensible to developers/project team
• Documented Member firm user guide for Member firms and Cloud engineer support team
• Performed in-depth analysis of the system’s organizational structure, services and processes
• Performed COTS vendor analysis and created vendor selection criteria matrix
• Actively participated in Microsoft migration process and release to customer meetings
• Conducted daily touch point calls wif members to identify all possible test scenarios during customer validation of service
• Worked on system integration,security, performance and user testing test strategiesand scenarios
• Created different traceability views to determine features and use case dependence
• Independently handled customer validation service defect tracking and monitoring process for the Member firms

Environment: Microsoft Office 2013, SharePoint 2013, Service Now, MS Visio, Rational Requirements Composer, Rational Team Concert, And Rational Quality Manager

Confidential, EWING, NJ

Business System Analyst

Responsibilities:

• Followed Agile (Scrum) methodology through out the application development and actively participated in scrum planning, estimation, sprint demo and retrospective meetings
• Conducted brainstorming sessions wif product owners to discuss the business requirements
• Documented and shared meeting agenda’s and meeting minutes wif JAD participants
• Establish the product backlogs and worked wif the product owners to ensure feature-level user stories are prioritized and accurately documented
• Created organizational reports using excel
• Worked on SharePoint server, and SharePoint designer capabilities like administration, configuration and customization
• Responsible for documenting enumerated functional requirements, use cases, use case diagrams and state chart diagrams using power designer
• Extensively worked wif user experience team for creating wireframes and prototypes using Axure RP tool
• Created UML diagrams like Use Case diagrams, Activity diagrams, Sequence diagrams and ER diagrams using PowerDesigner tool
• Responsible for demoing functionality to the business users and other stakeholders after each sprint development and drive noledge transfer sessions wif software testing offshore and onsite teams
• Documented and reviewed test plan, test cases and performed software requirements traceability analysis to trace software requirements to (and from) system requirements and to risk analysis results
• Worked on order management system, cross-functional designs and devices for testing user interface responsive design for HiSET web portal

Environment: Core Java 6.0, JSP, Power Designer, Tomcat 7, Broadleaf Commerce, Cyber Source, Oracle Access Manager, Oracle 10 g, HTML, CSS, Axure Pro, Office 365, MS SharePoint, 2010, MS Office, XML, Jira, Silk Central

Confidential, SECAUCUS, NJ

Business System Analyst

Responsibilities:

• Involved in analyzing the legacy system to understand the business process and rules
• Interacted wif subject matter experts through JAD sessions to gather business requirements to be converted to the functional requirements specification document for designing the new system
• Conducted reviews wif the Subject matter experts to obtain sign off on requirements
• Worked wif project manager in preparation of project charter
• Wrote user stories and managed product and sprint backlogs using team foundation tool
• Involved in creating user interface designs and prototypes using Axure RP
• Performed automation testing using quick test pro tool
• Involved in drafting system and business process rules for different components of the system
• Identified customer requirements, develop test schedules, review testing plans and tracks and documented the development and results of these plans
• Conducted technical/non-technical presentations to the management and training workshops for the clients
• Deployed application on UAT and Beta server
• Involved in hosting web based application on IIS
• Writing stored procedures, Views, T-SQL and triggers at the back end
• Supported production checkouts during various implementations
• Developed requirement traceability matrix to manage changing requirements and participated in user acceptance testing and post-project review sessions
• Involved wif QA team to conceptualize, determine and develop test approaches and methods of unit testing, integration testing and functional testing, load and usability testing according to the application complexity and test requirements

Environment: ASP.NET 4.0, MS Visio 5.0,Window XP/7, SQL Server 2008, MS SharePoint 2010, Team Foundation Server, Quick Test Pro, Axure RP Pro, MS SharePoint, MS Project MS Office, XML.

Confidential, SECAUCUS, NJ

Business Analyst

Responsibilities:

• Analyzed and documented business requirements and provide detail specification for all e-commerce sites and manage communication wif all participants in project
• Prioritized and size the change requests for the upcoming release
• Assisted in creating software development plan (SDP), glossary and iteration plan
• ConductedJoint Application Development (JAD)sessions wif Sales Rep, Sales Manager, Campaign Analysts and Analysts Managers to identify business rules, functional and non-functional requirements
• Followed rational unified process throughout the development and conducted brainstorming sessions wif subject matter experts and project team members
• Developed program specifications and flowcharts, (dataflow, jobflows, etc.), for programs, screens, files and reports. Design security requirements for systems wif cross-departmental access
• Identified user needs from user requested and developed strategies by which to meet those needs
• Provided support for pre-campaign and post- campaign analysis
• Involved in analyzing the ‘As Is’ system by creating business process diagram and Created the use case diagram to depict all the functionalities of the system
• Involved in walkthroughs for high level requirements and to discuss certain application related issues wif Business team, Architecture team and the development team
• Evaluated user needs in online ordering, event registration and subscription for online campaign email marketing content management and promotional mix for target audience
• Participated in user acceptance testing, preparing User Manuals for rollout
• Created swim lane diagrams to show the interaction between the various down stream systems

Environment: ASP.NET 2.0, MS Visio 2007, MS Office, HTML, PHP, UML, Adobe Campaign and Enterprise Manager, CRM, Salesforce, Adobe CS, Big commerce, Enterprise Architect, Rational Requisite Pro, SSRS, Rational Rose, MS Access, HP Quality Center, Rational Test Manager, MS SharePoint 2007, Adobe CQ 5, RUP.

Confidential

Business and Quality Analyst

Responsibilities:

• Performed gap Analysis to identify the deficiencies of the current system and understand potential enhancements
• Facilitated brainstorming sessions to communicate and manage expectations and discussed different means to integrate the current system wif the new one using an “adoption through execution” strategy
• Created project management plans for managing on time delivery using MS Project along wif writing test cases, unit and systems integration test plans
• Interacted wif end-users in gathering feedback and implemented new features and enhancement
• Provided training sessions to end users on the application work flow
• Prepared the software requirement specifications (SRS) document, functional specification document
• Assisted in quality assurance and user acceptance testing (UAT)
• Prepared product manual, user manual and training materials
• Delivered product presentation for new customer and query solving throughout the process

Environment: PHP, Adobe Dreamweaver, Joomla, My SQL, Real Systems, Media Player, Windows 2000,HTML, Trac demo 1.0x, MS Office, MS Visio, Enterprise Architect 7.5

Confidential

Business Development/Analyst

Responsibilities:

• Obtained a thorough understanding of customer, partners and internal business process and how they are executed wifin the portal
• Coordinating all aspects of projects such as initiation, planning including budgeting, scheduling, task assignment and tracking, change Management, status reporting and risk management
• Involved in all phases of SDLC from elicitation of business requirements to the testing and go-live of the system
• Worked wif IT team to define the solutions to satisfy the business and functional requirements, using pre-established web design, usability, security best practices and guidelines
• Wrote user requirements specification (URS) and functional requirements specification (FRS) documents as per the business requirements and process flow
• Analyzed and monitor the services, market trends, and customer requirements
• Created traceability matrix and assisted in creating the work breakdown structure (WBS)
• Involved in creating test cases and validating the test results

Environment: ASP.Net, SQL Server 2005, MS Office Suite, MS Visio, HTML, PL/SQL, Joomla, Shopify, Google Analytics, PHP.