SUMMARY

• 9+ years of IT experience in the Analysis, Design, Development, Testing, and Implementation of business application systems for, Financial and Insurance Sectors.
• Extensive experience as a Business System Analyst for Business Analysis with hands - on project management skills in User Requirement Gathering and Transforming Business Requirements into Software Requirement Specification (SRS) using MS Office Suite, Rational Rose Suite and proficient in Project Management responsible for the Software Development Plan.
• Voluminous Experience in Agile, Rational Unified Processing (RUP), Unified Modeling Language (UML), Capability Maturity Model (CMM) and Use Case Specification Documents (USD).
• Sound Proficiency in analyzing and Creating Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams and Sequence diagrams using MS Visio and Rational Rose.
• Organized many Joint Application developments (JAD) and Joint Requirement Planning sessions (JRP), Interviews, workshops and requirement Elicitation sessions, Rapid Application Development (RAD) sessions with end-user/clients/stakeholders and the development group.
• Comprehensive Knowledge in reviewing Test Procedures, extensively worked with the QA Team in executing the Test Plans for UAT, providing Test Data, creating Test Cases, analyzing bugs, interacting with team members in fixing errors and also assisted in Post - Production support. Worked on Black box, White box Testing and also worked with stakeholders to obtain deliverable sign-offs.
• Deep understanding of Database management system, Data warehousing concepts, Business Intelligence technologies and Data mining.
• Experience in Database design, ER modeling for OLTP, and dimensional modeling for OLAP, Star Schema and Snowflake with Kimball methodology
• Strong business perception, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks.
• Expert in using software Automated testing tools like Quick Test Professional ( Win Runner) and Load Runner
• Ability to meet deadlines, spanning multiple business domains and capable of handling pressure coordinating multiple priorities and managing customer expectations working with multiple customer groups creating partnership with customers in multiple project environment.
• Experience in working with various department teams developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of both the customers and the organization’s technical team.
• Ability to meet deadlines, spanning multiple business domains and capable of handling pressure coordinating multiple priorities and managing customer expectations working with multiple customer groups creating partnership with customers in multiple project.

TECHNICAL SKILLS

Operating System: Windows7/XP/NT/, UNIX, Linux

Modeling Tools: MS Visio 2003, Rational Suite (Rose, RequisitePro, ClearCase 2002, ClearQuest 2002)

Utility Tools: MS Office Suite, MS Project, TOAD 8.0, Adobe Photoshop, MDM, Agile

PLMDBMS/RDBMS: Oracle 8i/9i/10g/11g, MYSQL, MS SQL Server, MS Access, Siebel

Language: C, C++, Visual Basic, JAVA, J2EE, JavaScript, Web Sphere, AS 400, XML SQL, PL/SQL, .NET, HTML, CSS, DHTML, Cold fusion

Packages: MS Office Suite, Dream weaver, Adobe Photoshop

Testing Tools: Win Runner, Load Runner, Test Director, Quick Test Pro

PROFESSIONAL EXPERIENCE

Confidential, Bloomington, IL

Sr. Business Analyst

Responsibilities:

• Utilized past experience from RUP and AGILE software development paradigms to help drive project and manage/coordinate multiple initiatives and development teams
• Performed business analysis, which included orchestrating JAD sessions, arranging meeting with stakeholders to gather requirements, and writing use cases and test cases/scripts.
• Employed best practices in project management & requirement gathering techniques
• Packaged requirements sets for delivery to offshore technical developers, and maintained ongoing communication with them to ensure everything was on track
• Good understanding of the .NET architecture framework which helped in providing inputs to the Quality Assurance team for creating test case scenarios along with their expected results.
• Assisted Project Manager in developing estimates for the project by identifying development & testing team tasks.
• Documented business functionality requirements in Business Requirement Document (BRD).
• Facilitated the gathering of functional & non-functional requirements from system users and prepared business requirement documents that provided appropriate scope of work for technical team to develop and test prototype and overall system.
• Utilized SharePoint Designer to design and create workflows for InfoPath forms submitted by users.
• Knowledge on Duck creek technologies.
• Responsible for ensuring optimal use of the Microsoft Office SharePoint Server (MOSS) product to address the needs and challenges of the business while providing mentoring and guidance for offshore development resources.
• Translated Business Requirements into Data Mapping documents through TIBCO Smart mapper Plug-in between end to end systems.
• Worked closely with the GUI design team to model the screens which met user defined requirements and also company standards.
• Developed XML Schema, AESchemas, XPATH transformations and XSLT mapping using TIBCO Designer as per business requirements. Used TIBCO JMS to facilitate asynchronous communication of various business transactions and correlated responses for corresponding requests.
• Used Rational Unified Process (RUP) to define the development life cycle and created Use Case diagrams using UML.
• Organized and conducted Joint Requirements Planning sessions (JRP) as a facilitator to gather requirements from the Business User. Facilitated Joint Application Development (JAD), Joint Application Management (JAM), and Rapid Application Development (RAD) sessions when needed.
• Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for applications and created Activity Diagrams / State Chart Diagrams using MS Visio.
• Conducted walk through sessions for Business Requirement Document (BRD) and Use Cases to discuss certain issues with stakeholders, architectures and design & development teams and also performed GAP Analysis.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss functional & non-functional requirements, test plan, resource utilization, and defect tracking strategies

Environment: Oracle Database 9i/10g, MS Office Suite 2010 (Word, Excel, Access, PowerPoint, and Outlook), TIBCO, Java, J2EE, Weblogic, Dot Net, Siebel, MS-Project, Visio, FileNet P8 platform, MS Share point and MOSS 2007

Confidential, Des Moines, IA

Sr. Business Analyst

Responsibilities:

• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Involved in capturing functional and non-functional requirements, prepared vision document, workflows, use cases, data and financial modeling. Reviewed of the system architecture, design and system test plans.
• Responsible for analyzing the existing system and understanding the associated business.
• Prepared the Project Charter document and got sign-offs from the team.
• Established a business Analysis methodology around the RUP (Rational Unified Process). Helped develop use cases, project plans and manage scope.
• Responsible for analyzing the format of data that comes from the Health Professionals, association and determined a standard format to interface it with any external system using XML.
• Prepared XML Schemas and DTDs for integrating data of acquired banks.
• Created mapping elements between data models and identified the data relationships.
• Defined various data elements creating a data dictionary containing names of the tables, purpose of the tables, and the contents of the tables.
• Responsible for educating the technical documentation team about the processes and the user interaction with the system.
• Responsible for assisting the testing team to develop the test plans and test cases for the system.

Environment: Rational Rose, Rational Requisite Pro, UML, RUP, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Visual Basic, Win Runner, Test Director, Windows, Java, J2EE, Oracle 9i.

Confidential, Des Moines, IA

Business Analyst

Responsibilities:

• Facilitated collection of functional requirements from system users and preparation of business requirement documents (BRD) using Rational Requisite Pro that provided appropriate scope of work for technical team to develop prototype and overall system.
• Played a pivotal role in JAD sessions helping to develop detailed solutions and documented the Functional (FRS) and System specification requirements (SSR).
• Worked as an Interface between the end users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Followed a structured approach to organize requirements into logical groupings of essential Functional Requirements, Non Functional Requirements, Interface Requirements and Report Requirements and insures that critical requirements are not missed
• Conducted GAP analysis to regulate the gaps in the requirements and conveyed to various modules of the project.
• Prepared Business Process Models (BPM) that includes modeling of all the activities of the business from the conceptual to procedural level.
• Prepared Workflow diagrams to analyze AS IS and TO BE scenarios, designed new process flows using MS Visio and documented the business process and various business scenarios.
• Performed quality audits of the requirements and distributed to all stakeholders. Conducted user interviews and JAD Sessions as a part of the requirements elicitation.
• Documented Test Plans that contains test scripts, test cases, test data and expected results for the Integration, Functional, Performance, and User Acceptance Testing (UAT).

Environment: MS Office Suite (Word, Excel, Access, PowerPoint, and Outlook), MS-Project, Share Point, Visio, Requisite Pro.

Confidential, Nashville TN

Business Analyst

Responsibilities:

• Prepared and presented the requirements for proposed system of claim management, system enhancement and functions to senior management by closely working with stakeholders
• Gathered business requirements of policy administration (by working with underwriters), enrollment, claims, billing and shipping through interviews, meetings, JAD sessions and observations and performed business analysis for the requirements of the project.
• Assisted project managers by providing and facilitating estimated efforts for the project work and in calculating the cost of the project and budgeting and timekeeping
• Performed Business Process mapping (BPM) for new requirements and identified the gap (Gap Analysis) between the existing & proposed business process (using AS-IS and To-Be) to redefine the process (BPI) and SOPs.
• Performed statistical analysis to generate listings and graphs that aid in the identity management, business forecasting and decision making for the changes requested and cost behind all changes for the work in flight for Rogers/FIDO/Telstra clients
• Produced detailed requirements documentation and provided estimates to stakeholders by using various Confidential internal tools like HLE, ROM, PSEC report, etc. for multiple client projects
• Participated in sessions with management, SME, vendors, users and other stakeholders for open / pending issues and follow up for clarification of Rogers/FIDO/ATT requirements
• Generated Requirement Traceability Matrix (RTM) for Business requirements of Telstra/Rogers/FIDO/ATT/Verizon client projects and user stories and functional specifications. Worked with backlog team to add, prioritize and manage work in Agile vision
• Designed the functional and technical specs document and communicated requirements to design, development and QA teams using UML diagrams.
• Clearly and concisely coordinated and communicated business requirements to impacted product teams, documented, gathered data and project milestone data to stakeholders
• Performed impact assessment and identify the impacts, facilitated tradeoffs and communicated impacts to POR (Plan of Record) team and business stakeholders, delivery team and product owners by closely working with project team to integrate change management activities into the overall plan
• Developed strategies with Quality Assurance group to implement Test Cases in HPQC and worked with business for UAT (User Acceptance Testing) validation
• Closely worked with Client BAs, Product teams (On shore and offshore), Delivery team, Solution Architects, Project Managers, Stakeholders for successful project completion

Environment: Java/J2EE, Oracle DB, Oracle Financial Services AML Product MANTAS, Informatica ETL, QC, Rational Requisite Pro, Visio, MPP

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Worked on HL7 and xml interface messaging.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Designed the system, prepared UML and sequence diagrams using Rational Rose.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Prepared Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.
• Used Aggregator stages to sum the key performance indicators used in decision support systems.
• Troubleshot the designed jobs using the DataStage Debugger.
• Tuned DataStage transformations and jobs to enhance their performance.
• Wrote PL/SQL statement, stored procedures in Oracle for extracting and writing data.

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest) UAT, RUP, WinRunner, LoadRunner, MSOffice.

Confidential, Cleveland, OH

Business Process Analyst

Responsibilities:

• Identified and validated high potential business opportunities for stakeholders and developed customized business strategies in alignment with corporate strategic objectives
• Provided analysis, understanding and business perspectives on financial and operational issues
• Utilized Rational Unified Process (RUP) for streamlining the team’s development activities
• Collected Business Requirements, analyzed data/workflows, defined scope, financial projections and performed cost/benefit analysis.
• Employed Rational Requisite Pro as a user to analyze the Business Requirements and developed test plans, test cases and test strategy using Rational Test Manager
• Created Excel models of detailed amortization schedule of various Gfee (Guarantee Fee) items.
• Collaborated in the creation of RTM and updated the Requirements Traceability Matrix (RTM) using Mercury Quality Center
• Endorsed the requirements and applied the RUP framework throughout the SDLC
• Verified and validated all defined Business Requirements and associated functionality by administering Test Strategies
• Reviewed and analyzed Use Cases and formulated system design and test plan templates
• Constructed business process workflow diagrams (Activity diagrams) in Rational Rose
• Developed prototype of new information processing application. Facilitated collection of functional requirements from system users
• Involved UI, requirement and data modeling sessions and developed DFD and ERD
• Worked as an Interface among users and different teams involved in the application development to promote a better understanding of the business and IT processes
• Administered Incident Reporting and Change Control procedures using Clear Quest and generated reports to track process of repairs and determine the current quality of the application
• Performed and co-coordinated system testing, regression testing of various builds during integration, performance and user acceptance testing using Rational Test Suite

Environment: Rational Unified Process, Rational Rose, Rational Requisite Pro, Clear Quest, ERWin 4.0, ClearCase, MS- Project, MS-Visio, MS-Office, Oracle Financial Applications, Windows NT.

Confidential

Business Analyst

Responsibilities:

• Assisted PM in preparing project plan, time lines, scope document, stakeholders and resource identification.
• Responsible for meeting with Business Process Owners and SME (Subject Matter Experts) and gathered requirements for creating the system using prototypes and document analysis.
• Investigated and analyzed competing technologies, COTS to identify useful features and provided evaluation report to the management.
• Developed questionnaires and interviewed application users.
• Articulated Business Requirements from user interviews then converted to Use Cases &technical specifications (SRS).
• Interacted with the customer and program team to evaluate and prioritize the stated user requirements and analyzed complex issues and provided comparative analysis of alternatives leading to a solution recommendation, action plan.
• Created and maintained Requirements Traceability Matrix (RTM) and involved in system analysis and design.
• Conducted Joint Application Development (JAD) sessions with the development team to develop and understand the business requirements and created work flow diagrams using Visio.
• Wrote and executed SQL queries and converted to Excel for data analysis effort for ad-hoc reporting.
• Identified resources and allocated tasks to maximize resource utilization.
• Performed business process analysis and implemented business process re engineering techniques.
• Involved in providing technical expertise to define defect remediation process for QA team and provided detailed estimates for the change control process.
• Identified key Test scenarios as well as sample Test Data and documented key Test Cases to be executed during the evaluation of the COTS software.
• Responsible for the completion of projects within specified time and budget dealing with financials, project work flow, change management and dealing with vendor relationships.
• Collaborated with the QA team to develop the test (plans/scenarios/cases/data) to be used in testing based on different business requirements.
• Assessed the following factors: aesthetics, layout, consistency, and user effort in determining user interface designs
• Involved in conducting UAT to make sure that all the user requirements are catered by the application.
• After successful development and testing of the product, participated in product release and deployment to end-user.
• Worked as a production support as a part of DCU (Data Correction Unit).

Environment: Microsoft Office Suite, MS Visio2003, MS Project2003, MS Excel2003, Java, JSP, Windows XP, Solaris, Requisite Pro, Clear Quest2003, PVCS, Oracle, Toad