SUMMARY

• Experienced Business Analyst in Information Technology including various phases of SDLC such as Business Analysis, Business Requirements gathering and writing, Business Process flow, Business Process Modeling, Software Requirement gathering and writing, Software Testing, and Quality Assurance in Banking, and Healthcare.
• Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into Business requirements and functional/technical requirements.
• Adept at preparing business requirements documents (BRD’s), defining project plans, writing system requirements specifications, and delivering project/status reports.
• Lead and worked with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers.
• Experience in conducting/facilitating JAD sessions with superior organization and presentation skills.
• Worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications along with enhancements to the existing applications.
• Researched, created, reviewed, and revised requirements documents and use cases. Rendered support to the Project Manager throughout the project’s lifecycle including: development of project scope; collection and documentation of business requirements, preparation of related process documentation, preparation of change control documentation, and coordination of user acceptance testing.
• Expert at analyzing, designing, and reengineering systems applications and business processes.
• Experience in management of requirements throughout the Software Development Life Cycle (SDLC).
• Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.
• Familiar with MS Project to manage schedules, deadlines, resources, collaborate with different teams, and analyze project information
• Possess reasonable understanding of different relational databases, writing simple SQL queries, creating tables, and generating reports.
• Broad understanding and knowledge of financial services industry with emphasis on Credit card services, ATM, and other related Banking services.
• Experience in new process technology implementation and training, and conducting system and user acceptance test.
• Proactive team player with demonstrated problem solving and analytical reasoning abilities.

TECHNICAL SKILLS

• Microsoft Office (Excel, power point, word)
• MS Visio
• MS Project
• Lotus Notes
• Windows (Vista, XP, 2003, 2000, NT)
• Multi Tasking Expert
• Project Management
• Productivity/Efficiency Improvement
• Standard Operating Procedure Development
• Siebel System User knowledge
• Team Work Proficiency
• Account Management/Relationship building Development
• Treasury Operations
• SAP BI/SAP FICO training
• BEx Query Analyzer/ BEx Query Designer
• BI Business Objects
• Data warehousing
• Star Schema
• Enterprise Structure Configuration
• General Ledger Accounting Configuration
• Bank Accounting Configuration
• Cost Center Accounting Configuration
• Asset Accounting Configuration

PROFESSIONAL EXPERIENCE

Confidential, Lincolnshire, IL

Business Analyst/Project coordinator

Responsibilities:

• Responsible for working on multiple projects with in health and Benefit division and client services
• Provides domain specific training to the business team to Comply with Health Insurance Sales Regulation.
• Educated and enrolled the company’s client’s prospective retirees on Medicare supplemental benefits
• Performed quality assurance Audits of contacts with retirees to ensure that business requirements are met.
• Complied with Insurance Sale Regulations
• Audited and scrubbed calls
• Scheduled appointments and solved customer issues in cooperation with CSA’s

Confidential

Business/Treasury Analyst

Responsibilities:

• Responsible for gathering and documenting business and system requirement for payroll clients, efficiently maintained a proper documentation of client requests, and involved in multitasking service requests between system applications.
• Prepared High Level Logical Data Models for payroll clients and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the stakeholders to analyze and document business data requirements.
• Responsible for providing proficient and efficient services to payroll clients, manage workflows within deadlines, manage positive pay exceptions for two of our client banks, and authorize wire transfers, including foreign exchange wires and ACH VRU release functions.
• Actively trained and educated payroll/service center teams by developing processes and procedures on client ticket requests.
• Led quality assurance meetings with client team concerning errors in tickets in client request.
• Managed client volume requests (Oracle System application used for providing effective business services to clients) for 5 companies from by efficiently processing high volume of stop payments/wire transfer / ACH Payments/ACH Traces/Check paid inquiries for both national and International payroll Clients.
• Worked on special projects as a Project management contributor from initiation to closing/documentation for historical information of future projects. One of the projects was on writing and testing Standard Operating Procedures in treasury, which was successfully used to train new employees.

Confidential, Naperville, IL

Business Analyst/Associate

Responsibilities:

• Identified, researched, investigated, analyzed, defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements
• Processed cash/check transaction and wire transfers.
• Provided excellent services to clients.
• Guided clients towards proper management of their accounts; offer new banking products to clients and to prevent bank losses.
• Successfully maintained and documented the techniques for daily recruitment of new accounts for the organization
• Processed new debit cards for clients experiencing banking issues
• Ensured that all loans, mortgages and credit card payments are processed and entered in the system fields and are meeting business requirements.
• Processed foreign currency conversion for bank clients, using the system; expert knowledge of current rates
• Balanced everyday transactions are properly accounted for and business compliance procedures are met

Confidential, Lisle, IL

Business Analyst/Supervisor

Responsibilities:

• Managed team work, proficient in collecting business requirements to aid in defining the scope of project work towards solving client issues.
• Contributed to the definition of scope, performed extensive requirement analysis and defined functional specifications
• Reporting to Central Bank on weekly basis and Supervision of data Processing (IT)Department
• Successfully implemented a sales driven technique to opening new accounts and created user manuals to conduct training sessions for financial center managers.
• Actively took the role of leadership of opening/closing the financial center, ensured that the staff is meeting the quality assurance standards of the organization.