SUMMARY

• 11 years of total IT as a Business Analyst/Project Manager with excellent expertise in CRM applications and Project Management activities.
• Comprehensive experience in Integration, CMS, GUI, Functional, End - to-End, System, Regression, Data driven/Back-End, Web/Browser capability, User Acceptance in different stages of Agile/SDLC.
• Excellent analytical, problem solving, and communication skills, with a high degree of detail orientation put to practice.
• Agile/Scrum development- Project Management Salesforce.com - CMS, Data Analysis Prioritization/backlog refinement- User Stories Change Management
• BA/QA Metrics and template Cross functional collaboration - Migration/Integration Project Estimation - Requirement Analysis - BRD and EPIC

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Business Analyst

Responsibilities:

• Requirements gathering & analysis and Requirements Traceability.
• Integrated partner portal via single sign on with multiple 3rd party applications to enable partners to participate in online product training, access product knowledge base, monitor trial kit shipments, and review status of support tickets.
• Integrated IoT Starter Kit sites with multiple partner applications (salesforce, Big data) to view the real-time status of leads referrals and orders.
• Analyzing clients' existing systems and business models.
• Conducting JAD session and requirement workshops with business to gather requirements.
• Prepared and published UAT Status and execution reports to all the UAT, IT and QA teams with action items.
• Verified whether data is migrated properly from source to destination systems.
• Designed and orchestrated the launch of an automated partner registration process, reducing user touch points.
• Developed various workflow, screen mock-ups, wireframes, and conversion requirements
• Liaison between global sales, marketing and web development team for project prioritization, scheduling, tracking and execution.
• Ensure the availability of a test environments for the UAT testing and provide technical support to users throughout testing cycles.
• Served as a scrum master for the IoT Starter Kit project - New web application for lead or prospect generation in marketing workspace.
• Supported and coached the team throughout agile ceremonies including daily scrum meetings, backlog grooming, planning, and retrospectives. Worked with team members and cross-functional teams to remove impediments and find methods to reduce the occurrence of regular issues.
• Worked with cross-functional teams operating on different release models, including a mix of agile and waterfall, to plan for dependencies and deliver inter-dependent business scope on schedule.
• Scaled the group’s agile practices as the scrum team grew in size to support increased scope demand. Worked with and educated management and stakeholders on agile practices to ensure teams were appropriately staffed/sized.
• Strategized and launched Confidential ’s first global partner portal (CMS) to serve 40+ operators.
• Strategized and launched IoT Starter Kit sites for operators, to nurturing leads, onboarding customers, marketing promotions, etc.
• Designed and orchestrated the launch of an automated partner registration process, reducing user touch points.

Business Analyst

Confidential, Irvine, CA

Responsibilities:

• Develop Requirement traceability.
• Support the establishment of product files for ASP Products.
• Develop the test strategies/test plan.
• Requirements gathering and analysis, Requirements Traceability, design and Project planning.
• Establish documentation that allow for potential regulatory submission of new product fillings.
• Take part in requirement management.
• Work with the respective application Functional teams to gather the detailed information of the system, dependencies and impact.
• Review business processes and verify their compliance against FDA regulation
• Snapshot of documentation.

Business Analyst/Project Lead

Confidential, San Jose, CA

Responsibilities:

• Prioritize list of candidates for each release.
• Requirements gathering & analysis and Requirements Traceability
• Analyzing clients' existing systems and business models.
• Work with the respective application Functional and Development teams to gather the detailed information of the system, dependencies and impact.
• Mapping and documenting interfaces between legacy and new systems.
• Review the Business Requirement Documents with all the stakeholders
• Certified the business specifications are met by performing business acceptance testing (BAT) and facilitating user acceptance testing.
• Testing the corner scenarios - Adhoc Testing
• Comprehensive experience in Integration, GUI, Functional, End-to-End, System, Regression, Data driven/Back-End, Web/Browser capability, User Acceptance, Load/Performance testing in different stages of SDLC. Proficient in both Manual and Automated testing. Experience in Agile Testing Methodology.
• Identifying options for potential solutions and assessing them for both technical and business suitability.
• Expert in authoring Business Requirement Documents, Data flow Diagrams, Test cases and Use case diagrams.
• Participated in the creation of all functional specifications, process flows, use case diagrams, user interface designs (GUI mockups), sequence flows and activity flows.
• SME for 2-Tier (CSCC and SMS3) transaction systems.
• Worked on various migration projects.
• Worked on various 2-Tier applications and releases like CSCC, SMS3, SB2B, QUE, CCW, AQS and BME in service commerce.
• Review of Internal and external communication training materials.
• Participate in QA Test case review meetings and testing process. Worked with Developers and QA analysts to resolve the road blocks.
• Liaison between development team, solution team and Business team to ensure all impacted parties are aligned; ensuring quality and accuracy in all phases of test cycles.

System Analyst

Confidential

Responsibilities:

• Performed web services testing using various tools like SOA Test and SOAP UI and DB Testing.
• Performed GUI testing to validate Text Boxes, Check-boxes, Application, Navigation Conditions, Usability Conditions and layout etc.
• Written SQL queries for data extraction and validate it from front end application for specific business criteria.
• Mercury Quality Center as used as Test management tools.
• Involved in Development review calls, Design review calls, Executive status calls.

TECHNICAL SKILLS

Operating Systems: Win Family, Linux and Mac

Languages: C, C++, JAVA and PHP

Tools: Oracle CRM, SOAP UI, SOA, Web Services, Salesforce and TOAD

Project Management Tools: Rally, JIRA and Quality Center

Analytics: Big Data, R, Hadoop - Hive and Map reduce.

Web Related: XML, HTML and Java Script.

Office Tools: MS Office and MS Visio

Domain Knowledge: IoT, Healthcare, IB, CRM and ERP.

Certifications: Certified SAFe Agilist (SA) and ISTQB