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Business Analyst Resume

New, YorK

SUMMARY

  • 7 years of experience as a Business Analyst in the Insurance - Property & Casualty & Banking domain’s
  • Comprehensive knowledge of Software Development Life Cycle (SDLC) and various methodologies such as Agile, RUP, Waterfall.
  • Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions.
  • Worked in close proximity with Business users, project stakeholders, Subject Matter Experts (SMEs) and staff to understand high level business requirements and minute level specifications for new applications, and to modify existing applications.
  • Adept in performing GAP Analysis to check the compatibility of the prevalent system infrastructure with new business requirements.
  • Proficientin Requirements Gathering, Surveys/Questionnaire Development, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD).
  • Extensively experienced at convening Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management.
  • Cogent facilitation skills in Use Case walkthroughs, requirements elicitation sessions, and knowledge transfer sessions.
  • Experience working on Guidewire Claim Center, Policy Center and Billing Center. Experience working on Guidewire Claim Center Integrations and Configuration User Stories.
  • Analyze the feasibility of and develop requirements for enhancements and defects related to the current Guidewire claims system.
  • Developed Training Strategies, Training Manuals, Process flows and Job aides on Guidewire projects.
  • Exceptional in creating screen mock-ups, wire frames, User Interface/Graphic User Interface (UI/GUI), context diagrams, business process flows, and in developing Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
  • Quality Assurance experience in formulating and reviewing test plans, test scripts, test requirements, test cases, test reports, and adept in using defect-tracking tools to address bugs/issues as required by the project.
  • Demonstrated experience in conducting User Acceptance Testing (UAT) and documenting test cases.
  • Actively participating in Post Production Validation (PPV), production support, and handling of issues.
  • Expert in tracking and managing requirements through Requirement Traceability Matrices (RTM).
  • Handling Change Management by conducting Impact Analysis & facilitating Change control Board (CCB) Meetings.
  • Excellent technical skills in SQL to extract data from the database for data analysis and testing.

TECHNICAL SKILLS

Requirements Management Tools: Power Designer, Rational Rose

SDLC Methodologies: RUP, Agile, Waterfall

Business Modeling Tools: Smart Draw, MS Visio, Just in Mind Prototype, Snag it

Project Management Tools: MS Office Suite- Certified Expert (Word, Excel, PowerPoint, Project, SharePoint, Access) Adobe Acrobat Suite (Illustrator, Dreamweaver CC, Photoshop CC)

Defect Management Tools: Bugzilla, Quality Center, JIRA, SILK Central

RDBMS: Oracle, MS Access, SQL Server 2000

Programming Languages: SQL, UML, XML, HTML

Operating Systems: Windows 8.1, 8, Vista, XP, Unix, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, New York

Business Analyst

Responsibilities:

  • Utilize the guidelines of Agile to develop a detailed implementation process of Guidewire Claim Center Integration during different iterations and phases in Software Development Life Cycle (SDLC).
  • Performed as a liaison between Stakeholders, Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.
  • Documented Policy integration and claims assignment details in Vision and User Stories.
  • Successfully implemented call center CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking.
  • Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.
  • Performed GAP analysis on the traditional claims system and newly integrated Claim Center and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
  • Designed Use Case modeling originating from First Notice of Loss (FNOL) to Claim-case closure, drafted Narrative Use Cases and created UML diagrams such as Use Case Diagrams, Sequence diagrams and Flow Diagrams (Business/System) using MS Visio.
  • Dispensed automated claim segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.
  • Worked with quality control teams to develop test plans, test cases and test scripts based on functional performance criteria and usability.
  • Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
  • Systematized and Executed UI/GUI Testing, Progression, Regression testing and provided support for User Acceptance Testing (UAT) for multiple iterations involving the entire Policy Holder environment setup.
  • Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle.
  • Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among Policy Center, Billing Center and Claim Center.
  • Conducted policy holder’s standpoint based manual application tests.
  • Extensive experience in extracting UI based information by querying the Oracle database using SQL queries.
  • Used SQL during the testing phase to verify and validate that the correct information is being provided.
  • Orchestrated User Acceptance Testing (UAT) to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application.
  • Worked closely with PM during RACI review process and release management for seamless integration.
  • Fully engaged in product release and deployment to end-users after successful development and testing of the product. Participated in preparing training material for agents and policy holders and created thorough documents.

Environment: Agile Methodologies, Windows, MS-Visio, Microsoft office, Guidewire.

Confidential, Columbus, Ohio

Business Analyst

Responsibilities:

  • Actively involved in brainstorming and JAD session with the client in order to identify all the business requirements for P&C project development.
  • Working as a Business Analyst and responsible for Identifying the project scope by discussing with Business stakeholders, and finalize the scope of Forms to move to new document management system.
  • Successfully performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), both personal and commercial, and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
  • Responsible for helping business to categories forms based on category (Static and Dynamic forms).
  • Capturing requirements for forms on roll on/roll off basis and content basis.
  • Responsible for doing Gap Analysis and identifying existing styles of legacy Form and apply the required one on new Forms.
  • Creating and updating Guidelines document (Styles, Font, Margin etc.) to apply on all the required Forms.
  • Review of all the newly design Forms as per new forms guideline (Proprietary & Non-Proprietary).
  • Responsible for analysis and redesigning of all the Forms (Dec, Quote, Ack) as per the current market standard.
  • Responsible for getting approval of newly redesigned build Forms from Forms compliance team.
  • Interacting with Guidewire team and providing requirements for Forms data based on out of box feature of Guidewire
  • Based on analysis of legacy Forms data and stakeholders need interacting with Guidewire team about Cov Term patterns and coverage type (Electable, Required, Suggested) to print on Forms. Discussing Real time print and Batch processing scenario with Guidewire team.
  • Actively participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
  • Performed Defect Tracking and Change Control Procedures using Jira and Configuration Management.

Environment: Agile, JAD, MS Office Suite, Jira, Microsoft Office, Acrobat Adobe PDF editor

Confidential, Mettawa, IL

Business Analyst

Responsibilities:

  • Functioned as the liaison between the business line, operations, and the technical areas throughout the project life cycle.
  • Interfaced with the client as part of requirements gathering and elicitation to finalize the project scope.
  • Conducted JRP sessions with SME and manager to understand business processes, functionality detail.
  • Developed business process models in Scrum environment.
  • Helped to create and translate user stories to define the functions the system must provide, and to facilitate requirements management.
  • Assisted scrum master to facilitate the scrum and helped to act as a buffer between development team and non-development distractions.
  • Assisted to conduct daily scrum to summarize what has been done, plan what needs to be done, and recognize impediments.
  • Helped to create burn down charts to show remaining work in the sprint backlog.
  • Identified “As is” process and “To be” process as parts of gap analysis for new functionality requirements, as well as prioritizing them based on actual business needs so as to align them with the project roadmap.
  • Created Unified Modeling Language (UML) diagrams for Business Process Modeling like Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, and Flow Charts.
  • Created Mock-up forms in Just in Mind for better visualization and understanding of the GUI
  • Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
  • Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
  • Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
  • Use SQL during the testing phase to verify and validate that the correct information is being provided.
  • Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
  • Worked with PM during RACI review process and release management.
  • Implemented Software Quality Assurance development policies and test procedures. Documented test scripts according to the business specifications and design documents.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Prepared user manuals and conducted training sessions.

Environment: Agile-Scrum, Microsoft Office Suite, Microsoft Visio, UML, Windows XP, SQL Server, Power Designer, Microsoft Project.

Confidential, New York

Business Analyst

Responsibilities:

  • Interacted with the stakeholders by interviewing them, by preparing questionnaire and getting feedback.
  • Communicated project requirements, business issues, solutions and made recommendations.
  • Responsible for defining the scope of the project and documenting Business Requirements Document (BRD) using MS Word.
  • Analyzed and documented the functional requirements and detail design of the software for full understanding of the business.
  • Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
  • Created wire frame diagrams and screen mockups for user interface design.
  • Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling and tracking project timelines.
  • Created use case scenarios and documented work flow and business process.
  • Used MS Visio for flow-charting, process model and architectural design of the application.
  • Documented business workflows textually as well as in UML diagrams for the stakeholder review.
  • Performed feasibility, adaptability study and risk analysis to identify the critical areas of the business from the user perspective.

Confidential, San Francisco, CA

Business Analyst

Responsibilities:

  • Was responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
  • Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
  • Acted as a Bridge between the technical team and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
  • Involved in content management Change Control and Version Management. Performed regular updates to various Static Web Pages. Coordinated mentoring the process flow of the application.
  • Lead client facilitation meetings to gather requirements, there after assisted tech leads in Analysis & Design of architecture using OOAD approach using UML & Rational Unified Process.
  • Analyze and design Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose to depict process flows and PowerPoint presentations.
  • Implemented Traceability Matrix and User Requirement Specification Document (URS) and verified the functionality coverage using Rational Edge Tool.
  • Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing. Used Test Director to maintain test cases and test scripts; Performed User Acceptance Testing.

Environment: RUP, Windows XP, MS word, MS excel, Rational Rose, Rational Edge, Web Services.

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