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Sr. Business Analyst Resume

Austin, TX

SUMMARY

  • Around 8 years of IT Business Analyst experience in the Banking, Insurance and Financial sector
  • Well - versed in BA activities like requirements gathering, writing functional test cases and use cases, translating business problems to technical requirements, as well as documenting critical project deliverables and hosting meetings between business and development teams
  • Managed AGILE teams through Sprint Planning Sessions and leading SCRUM Meetings
  • Extensively interfaced with Leadership to review Weekly and Monthly team performance
  • Excellent communicator capable of effectively and efficiently interfacing with stakeholders, business users and senior management
  • Expert in conducting Gap Analysis and Use Case Analysis
  • Proficient in working with stakeholders and team members to elicit, analyze, document, and validate business requirements using JAD, JAR, and brainstorming sessions
  • Highly experienced in Rally, CA-PPM (Clarity) and Microsoft tools like Excel, PowerPoint, Visio, SharePoint, etc.
  • Understanding of Financial Statements, Cash Flows, Financing Structures, Capital Management, Portfolio Analysis, Stock Valuation, Bond Pricing, Budgeting, Asset Management - Risks and Returns, Optimizing Cash Flows, Cash Management and enhancing Liquidity Management
  • Certified in Six Sigma Green Belt and Lean Manufacturing
  • Planning Releases by coordinating with I.T. team, Quality Assurance team and Admin BA's
  • Coordinating with admin systems for Life Insurance, Long term Care, Health and Annuities
  • Managed PMO and Portfolio Governance for globally diverse and cross-functional teams
  • Comprehensive knowledge of Business Process Analysis and re-engineering, including cost/benefit analysis, risk and impact analysis, and requirements analysis

TECHNICAL SKILLS

Methodologies used: Agile, DevOps, RESTful Web Services, Rational Unified Process and Waterfall

Modeling and Design Tools: Rational Rose, Requisite Pro, Clear Quest, UML, MS Visio, MS Access.

Operating Systems: Windows 98/2000/XP/Vista/7, Mac-OS, Linux, UNIX

Other Tools: Rally, Jira, Teradata SQL Assistant, xPression, Office365, Microsoft Project, Six Sigma, COBOL, Microsoft SharePoint, Lean, Kronos, Adobe Photoshop, Tableau

PROFESSIONAL EXPERIENCE

Confidential - Austin, TX

Sr. Business Analyst

Responsibilities:

  • Responsible for managing the completion of projects within specified time and budget dealing with financials, project work flow, change management and dealing with outside vendor relationships
  • Interact with multiple cross-functional teams ensuring that all business requirements are captured correctly; reported progress to all levels in the organization
  • Document and write User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
  • Responsible for UAT project planning like creating testing scenario, test plans, and test scripts
  • Write requirement specification, user stories, acceptance criteria, test cases and used JIRA as ticket management tool and confluence for documentation
  • Experience with deployments, maintenance and troubleshooting applications on Microsoft Cloud infrastructure Azure
  • Query relational databases using SQL to resolve operational issues and assist business and IT in better understanding of business requirements
  • Preparation ofRequirement Traceability matrixfrom Business Requirement Document
  • Monitor cash transactions to ensure accurate bank account balances and report unusual items to be investigated
  • Ensure that our internal partners are aware of the cash management sales activities and that they assist in promoting the cash management sales program

Confidential - New York, NY

Business Analyst

Responsibilities:

  • Facilitate sprint planning meetings, daily stand-ups, product backlog review and sprint reviews
  • Work closely with project owner in backlog management and continuous delivery of user stories and features
  • Educate and reinforce scrum methodology and agile framework to team members and business partners
  • Track burn-down metrics, velocity, task break-down, capacity planning and assigned user story points using the Fibonacci series
  • Work with the business partners from project inception to closure through the various processes of SDLC via the project management function
  • Collaborate with various cross-functional teams located across different geographical locations for the portfolio governance and PMO organization
  • Instigated sales campaign to increase sales of backpacker travel insurance by the agency, increasing sales by 20% over a three month period
  • Coordinate with Relationship Managers to discuss new business opportunities, customer issues and product development Hire, train and manage Implementation Specialists, Sales Advisors and Administrative staff to expand the Cash Management
  • Verified to ensure that all artifacts of the Change Requests in the Change Tracker Turbo and the Remedy are in compliance with corporate SDLC Policies and guidelines of Agile Methodology
  • Maintain and own SharePoint for compliance and audit purpose
  • Implemented Lean Six Sigma for in-house project in order to save total cost and lead-time for that project.
  • Gather requirements during the requirements gathering phase and work with the development team to convert them into BRDs and technical requirements
  • Suggested new procedure for dealing with repeat clients leading to 30% greater customer retention rate across business continuity products
  • Create project documents like project charter, design document, test document, user acceptance test documents and ensure they are compliant with the organization standards

Confidential - New York, N

Business Analyst

Responsibilities:

  • Performed analysis of business rules, business and system process flows, and user administration to be used for the new merged platform
  • Prepared, analyzed AS IS and TO BE of existing architecture and performed Gap Analysis, created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the business from the conceptual to procedural level
  • Worked in close cohesion with the business partners and application capability domain owners to ensure application availability targets are met as per the service level agreement (SLA)
  • Managed WBS, project sizing, and resource allocation by analyzing triple constraint trade-offs
  • Conducted JAD and brainstorming sessions with the business users and stakeholders
  • Introduced streamlined processes and procedures for managing new insurance clients, resulting in an increased customer retention rate of 10%
  • Worked with the User Experience team to design the GUI for the reports
  • Performed risk and impact analysis, developed solution options, and influenced the organization to adopt recommended solutions and tradeoffs

Confidential

Business Analyst

Responsibilities:

  • Delivered quarterly releases as lead /tester and reduced customer defects by 80% over four quarters
  • Successfully implemented Route Card System and Daily Improvement Sheet to aid in traceability of manufacturing products
  • Provided training to the New Associates in Failure analysis Process, Reliability Test Planning, and Execution
  • Used Six Sigma and 5S technique to implement route card system and Lean Manufacturing to eliminate wastes in the company
  • Trained, managed and lead over 100 employees in the company on several projects using ERP system
  • Design and maintain project roadmap, KPI’s and project prioritization presentations for review with the stakeholders
  • Meet with customers to determine their needs, gather and document requirements, communicate with customers throughout the development project to manage customer expectations, resolve issues, and provide project status

Confidential

Quality Analyst/ Junior Business Analyst (Internship Project)

Responsibilities:

  • Developed cost estimates for die configuration, equipment capabilities, and manpower requirements
  • Designed and developed a company product utilizing pressure die-casting to eliminate drawbacks from gravity die-casting
  • Reviewed project artifacts such as planning documents, applicable standards, requirements, test cases and procedures, source code and result documentation
  • Worked in close cohesion with the business partners and application capability domain owners to ensure application availability targets are met as per the service level agreement (SLA)
  • Delivered quality controls and enhancements to proactively address problems and improved product quality, manufacturing flow, customer satisfaction and bottom-line results by ISO standards and by supporting company audits
  • Performed risk and impact analysis, developed solution options, and influenced the organization to adopt recommended solutions and tradeoffs

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