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Sr. Business Systems Analyst/scrum Master Resume

Boston, MA


  • Analytical technical astute professional with over 8 years of IT industry experience as a Business Analyst, Business System Analyst and Scrum Master with proven ability to work in different circumstances and scenarios with self - organizing and cross-functional teams in a wide spectrum of Banking and Finance sectors.
  • Extensive experience in Business Modeling, Business Process Reengineering, Business process improvements, Historical Data Reports Analysis and Project plan setup along with plan configuration with customers.
  • Extensive experience in working with Software Development Life Cycle (SDLC) processes including Requirement Elicitation, Analysis, Design, Development, Testing, Operations, Disposition and Change Management.
  • Strong knowledge of methodologies such as Waterfall, Scrum, Hybrid (Waterfall-Scrum), Scaled Agile (SAFe 3.0,4.0).
  • Experience in managing requirements and slicing User Stories using Vertical (Agile) and Horizontal slicing.
  • Highly proficient in writing User Stories and handling the Requirements Churn. Efficient at user story prioritization techniques such as Value Stream Mapping, MoSCoW, Kano Model, Business Value Based, Walking Skeleton, Validated Learning, Technology Risk Based and Customer Value Based. User Story Estimation techniques such as Planning poker, Bucket System, Relative Mass Valuation, T-Shirt Sizing, Dot Voting.
  • Scrum retrospective techniques such as Satisfaction Histogram, Cool Wall, 4L’s, Mad Sad Glad and Starfish. Hands on experience with tools for Project Management activities, proficient with Project Management Tools.
  • Experience in recording and maintaining the artifacts like impediments list, sprint burndown charts and sprint burnup charts to track the team’s performance and keeping it visible to the team members and owners.
  • Conducted Impact Analysis, Cost Benefit Analysis, GAP analysis, Root Cause Analysis, Feasibility Study, As-Is and To-Be business analysis, Risk Analysis, SWOT analysis and Force Field Analysis.
  • Experience in eliciting Business Requirements with various techniques: Joint Application Development (JAD), Observation, Interviews, Document Analysis, Prototyping, Interface Analysis, conducting Survey.
  • Proven expertise in creating Business Requirement Document (BRD), Use-Cases, Requirements Traceability Matrix (RTM), System Requirement Specification (SRS) and Test Requirement Document (TRD).
  • Involved in creating Responsible, Accountable, Consulted and Informed Matrix (RACI) for role participation.
  • Adept at handling organizational and team conflicts through effective Conflict Management and Conflict Resolution methods and effective at implementing Change/Configuration Management using Change Request Forms/ logs.
  • Experience working in big data environment, in implementing business logic and optimize the queries using Hive Language (HiveQL), NoSql.
  • Knowledge about cloud based architecture and services like AWS EC2, S3, RDS, Lambda, Cloud watch, Glacier, ELB and EBS.
  • Extensively used SQL queries using joins, unions, group by, order by and aggregate functions to extract data from different data sources and to perform DDL (Data defining language) operations to create, read, update and delete (CRUD) the data in the database for data manipulation/calculations & data analysis operations.
  • High expertise in Data Warehousing, Data Modeling (Conceptual, Logical), Data Migration, Star/Snowflake Schemas, Data Marts, Architectures such as Centralized, Bus, Interconnected, Hub and Spoke and Federated.
  • Expertise in Online Transaction Processing (OLTP), Online Analytical Processing (OLAP), MOLAP, ROLAP, HOLAP operations. Proficient with Excel for performing slicing, dicing, pivoting and Lookup OLAP operations.
  • Involved in selecting, filtering and abstracting big datasets by transferring to a size manageable for analytics.
  • Involved with extensive client interactions and converting business functionalities into Service Oriented Architecture (SOA) models across heterogeneous IT environments. Extensive knowledge of SOAP/RESTful web services, AJAX, JSON, XML, XML Schema Definition (XSD), Web Service Description Language (WSDL)
  • Collaborated in various types of testing like Functional (Black-Box) testing, End to End Testing, Regression Testing, and User Acceptance Testing (UAT). Involved in Smoke Testing, Sanity Testing Expertise in developing Test plans, Test case and Test procedures in manual and automated test environments.
  • Self-Motivated and Objective driven professional with excellent communication and Interpersonal Skills with a sound understanding of the balance that must exist between customer satisfaction and technical excellence.


Project Management Tools/Methodology: MS-Project, JIRA, Rally, Scrum, Waterfall, SAFe, Kanban, XP

Requirement Management: MS Office, Version-One, HP ALM, Blue Print

Reporting Tools: MS office Suite, Tableau

Modeling Tools: Balsamiq, Rational Rose, MS Visio

Databases: MySQL, SQL Server, MS Access, Oracle

Big Data: Hadoop, HDFS, Hive, Hue, Pig, Sqoop, mapR 2.0

Office Tools: MS Word, MS Excel, MS SharePoint, MS Project, MS Visio, MS Access

Version Control Tools: BitBucket, GitHub, Source Tree

Testing Tools: Load Runner, Selenium, HP ALM, HP QC

Analytics Tools: MS Excel, MS Access, Power BI, Tableau 9.1

Defect Tracking tool: HP ALM


Confidential, Boston, MA

Sr. Business Systems Analyst/Scrum Master


  • Analyzed Organized Scrum Workshop, facilitated Scrum Ceremonies and different retrospective techniques.
  • Interacted with stakeholders to identify business needs and elicit requirements using elicitation techniques such as JAD sessions, Functional Decomposition, Interviews and Questionnaire.
  • Created UML diagrams such as Use Case, Activity Diagram, Sequence Diagram, Data Models, Dimensional Data Models and ER diagrams using MS Visio.
  • Gained knowledge about federal securities laws and regulations SEC, SIPC and FINRA regulations.
  • Created Business Requirements Document (BRD), Software Requirements Specification (SRS) to in corporate functional, non-functional, GUI Requirements, Data Requirements, Use Case Model, Conceptual Models, RTM.
  • Performed root cause analysis to identify data quality problems, and historical trends.
  • Performed data profiling to identify inaccuracy in Data along with preparation of Data Mapping document.
  • Assisted in design review meetings to make sure all the requirements are covered in the development phase.
  • Carried out research to understand various APIs in the market and select the best-suited API for the project.
  • Coached teams to write effective user stories using INVEST criteria, and tasks using SMART criteria, defined Acceptance criterions, and Definition of Done. Used various Estimation, planning and Retrospective techniques such as Moscow, Agile Poker and Star Fish.
  • Coached my scrum teams to be self-organizing, transparent, cross-functional and accountable.
  • Organized multiple team building activities to improve the team’s morale and productivity.
  • Worked closely with UI team in developing the web application, XML documents and validated XML, HTML and Java Script. Assisted Web services team in designing REST services and configuring WADL.
  • Maintained a Kanban board along with Scrum to enforce visibility along with continuous flow in work.
  • Checked the format, used XSD files to validate the XML for Well-formed ness as well as validity.
  • Implemented Issues Tracking in Version One to effectively track impediments against user stories.
  • Proficient in prioritizing techniques like MoSCoW, KANO and Walking Skeleton.
  • Helped the teams to determine Story Points for User Stories using Estimation Techniques like Planning Poker, T-shirt Sizing, Relative Mass Valuation and Dot Voting; helping teams achieve more with a Higher level of Satisfaction.
  • Worked on Service Oriented Architecture (SOA) primarily including RESTful web services and JSON.
  • Differentiated Client side and server side validation components to ensure these components defined rules.
  • Made a UI checklist to ensure view provided easy usability, navigation, content and design (Look and Feel)

Environment: - Apache Hadoop, HDFS, Apache Hive, Impala, Kafka, Xignite APIs, Java Spring 4.1, Persistence, Hibernate, HTML 5, CSS3, jQuery 1.11, Kendo UI, AngularJS 1.x, SASS, Oracle 11G/R2, Altova XMLSpy, RALLY, AJAX, SharePoint (2010), Microsoft Office, Informatica IDQ, Informatica Power Center

Confidential, Hagerstown, MD

Sr. Business Systems Analyst/Scrum Master

Roles and Responsibilities:

  • Gathered & Elicited requirements using JAD sessions, Questionnaire, Interview sessions, Focus Groups and performed the feasibility analysis and GAP analysis to derive requirements for payment gateway processing.
  • Conducted a detailed Feasibility check, Impact analysis, Cost Benefit analysis.
  • Involved in implementing PCI-DSS level one compliance and coordinated in documentation of the same.
  • Coached the team and Implemented software methodologies including Agile (Scrum), Scrum - waterfall Hybrid.
  • Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be understood and reviewed by both technical and business people.
  • Created Mock-Up and Wireframes of User Interface components for client verification using UXPin
  • Adopted Entity-relationship modeling technique and developed Conceptual and Logical data model for DFI tables.
  • Logged Data Mapping documents of various HTML field to XML tags and further onto tables stored in database.
  • Conducted session for writing User Story, and Acceptance Criteria for Potentially Shippable Product Increment.
  • Ensured good communication management among team members and product owner.
  • As a SCRUM Master, facilitated and time-boxed the SCRUM ceremonies Sprint Planning Meeting, Daily Standups, Sprint Review Meeting, Sprint Retrospective Meeting and Grooming Sessions.
  • Coached the team to improve their velocity over time by adopting best engineering practices.
  • Helped the Product Owner to Prioritize the Product Backlog items for developing Sprint tasks
  • Highly proficient in writing and prioritizing user stories in Product Back Log with Product Owner.
  • Analyzed the Iteration Burn Down charts and reviewed defects.
  • As experienced Scrum Master anticipated and removed impediments from project team’s path and pushed them to deliver quality results based on schedule.
  • Used JIRA for issue tracking, user story management and requirement traceability.
  • Generated ad hoc SQL queries using joins, database connections and transformation rules to fetch data from the SQL Serverdatabase systems.
  • Assisted with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in Black box testing, Integration testing, Load testing using Load Runner and Regression testing using UFT.

Environment: Waterfall Scrum Hybrid, Kanban, MS Visio, MS Project, MS SQL server 2012, Visual studio 2013, JIRA 5.2, Tableau 8.3, MS Office Suite 2013, IAS 2012, Load Runner 12.02, UFT 12.02, HTML5, CSS3, Bootstrap, Javascript, Angular JS, Java, HP-ALM.

Confidential, Charlotte, NC

Business Systems Analyst/Scrum Master


  • Implemented Waterfall- Scrum Hybrid Methodology for the development of the application and facilitated sprints and daily stand up meetings.
  • Elicited business requirements by participating in JAD sessions, conducting Interview sessions with business users and stakeholders, conducting sessions and consulting existing systems documents.
  • Used document analysis to understand the AS-IS process and developed TO-BE process using GAP Analysis.
  • Designed the Use Case Diagrams and coordinated with multiple resources in creation of Activity Diagrams and Sequence Diagrams.
  • Worked on JIRA for bug tracking, issue tracking and project management functions.
  • Coordinated with the development team to better define the functionalities of UI on front end and back end application programming interface (API).
  • As a Scrum Master, facilitated the Backlog Grooming Meeting, Sprint Planning Meeting, Daily Stand Up Meeting, Sprint Review Meeting and Sprint Retrospective Meeting.
  • Proactively resolved impediments faced by team and communicated during Daily Scrum Meetings.
  • Established self-organizing qualities by assisting the team to become more accountable, committed and in corporate communication management.
  • Worked towards increasing the productivity of the teams by ensuring cadence and transparency.
  • Coached the team on the basics of capacity planning during the sprint planning sessions.
  • Used multiple prioritization techniques like MOSCOW, KANO and Walking Skeleton.
  • Assisted the team to determine Story Points for User Stories using Estimation Techniques like Planning Poker, T-shirt sizing, Relative Mass Valuation and Dot Voting.
  • Incorporated and coached teams on the importance of Continuous Integration, ATDD and Continuous testing.
  • Worked closely with Product management and Program manager in designing the change management plan and analyzed impact, incorporated feedback from business focus groups at each phase.
  • Collaborated with Program manager, Product Management to revise User Acceptance criteria and change management plan by integrating the insights from focus groups and impact analysis.

Environment: Waterfall-Scrum hybrid, JIRA, MS Visio, SharePoint 13, UModel, Selenium, Informatica Power Center, Tableau, MS (Word, Excel, PowerPoint, Access), Java, REST API, AJAX, HTML5, CSS3, JQuery, Java Script, JBoss Enterprise SOA Platform, JDBC, Oracle, JSON, WADL, WAQL, XML, JSF Frameworks and XQuery.

Confidential, Oaks, Pennsylvania

Business System Analyst/ Scrum Master


  • Conducted Gap Analysis for as-is and to-be of the process to identify and validate requirements.
  • Performed Interviews and Surveys, Document Analysis, Job Shadowing with Business Users, SME’s and multiple teams for requirement gathering and refinement.
  • Translated the business requirements specification into functional specification and GUI specifications based on business rules and company listing/delisting rules and procedures as per the Dodd-Frank guidelines and BASEL policies.
  • Created GUI Specifications using UI Components such as buttons, Drop-Down List, Check Boxes, Breadcrumbs, for retrieving data from the user with both client side validation and server side validation.
  • Automation of publishing Ticker notices to the market based on business rules governed by Corporate Actions and Market Watch business teams.
  • Coached the team on different slicing techniques and estimation techniques.
  • Integral part of breaking down the EPICS into User Stories that the development team could estimate the work using Planning Poker and T-Shirt Sizing.
  • Maintained the Task Board that was referred to during the daily standups that helped the team track the stories To Do, In Progress, Done, and Accepted.
  • Assisted Data analyst help develop Data Architecture for the migration of historical records from existing Listing and Compliance application to the newly developed web-based application.
  • Ran Excel based Macros to run the daily compliance reports using Lookups and Pivot Tables.
  • Planned the UAT testing, test plans, test cases and worked with the business users for UAT Test execution and assisted in developing the training documents.
  • Streamlined the requirements/enhancements for Post-Production release based on business priority to technological severity analyses and mappings.
  • Monitored various module tasks from initiation through transition and organize interdepartmental or cross-functional team activities ensuring completion of project tasks and schedule.
  • Served as a liaison between the business teams and the technology teams located onshore and offshore.

Environment: Agile Scrum, HP ALM, RALLY, Microsoft SQL, Microsoft Business Intelligence Development Studio (SSIS, SSRS), MS Visio, .Net, HTML, XML, .NET, JAVA, JQuery JavaScript, Angular JS, IBM Cognos.


Business System Analyst


  • Actively Involved in Pre-Analysis of project with SME (Subject Matter Experts) and Developers
  • Conducted Gap analysis for ‘As-in’ and To-be of the process to identify and validate requirements.
  • Participating JAD sessions with SME’s and multiple teams for requirement gathering and refinement.
  • Analyzed the gathered requirement and reviewed Business Requirement Document (BRD)/Functional Specification Document (FSD).
  • Created System Requirements Specification (SRS) document to describe all data, functional and behavioral requirement of the system.
  • Used Share point for content management and document management.
  • Wrote Use Case and built Use Case Diagram/ Activity Diagram using MS Visio.
  • Created Requirement Traceability matrix (RTM) using HP QC tool.
  • Used JIRA for allotting task and issue tracking, user story management and requirement traceability.
  • Worked with QA team for designingTest Plan and Test Casesfor UAT and regression testing.
  • Tableau was used as a data visualization tool to communicate information clearly and efficiently via the statistical graphics, plots, information graphics, tables, and charts selected throughout the project

Environment: Scrum-Waterfall Hybrid, Wireframes, SQL Server, MS Word, MS Excel, MS PowerPoint, and MS Visio, GAP Analysis, HP QC, UAT Testing, SharePoint, ASP.net, Tableau, Ajax, XML, Web Server.


Business Analyst / UI Developer


  • Designed the webpages using Adobe Photoshop and worked with UX team to in corporate GUI requirements
  • Created HTML and CSS based webpages for great user experience with functionalities of tables, dropdowns, input options, check boxes, buttons and text fields
  • Used JavaScript to validate and authenticate users on the login page along with JSP
  • Implemented jQuery to construct interactive DOM elements and incorporated it with Javascript to create develop dynamic web pages
  • Gathered requirements by conducting Requirement Analysis session for the Senior level manager and JAD session for the development team
  • Created BRD and coordinated with the development team members to make FRD and SRS documents
  • Created ETL packages with different data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and then loaded the data into destination tables by performing different kinds of transformations using SSIS packages
  • Conducted interviews with project managers, SMEs, business users to collect requirement and business process information
  • Developed PowerPoint presentations for monthly meetings with upper management.
  • Teamed up with the credit allocation department to perform market survey and learn client requirements to assist the technical team in Software development.
  • Prepared Use Cases from the gathered requirements and created diagrams using Rational Rose
  • Assisted in preparation of UAT test plan, Test Cases, Testing Cycle schedules, Test Scenarios and implemented them with QA team
  • Use the Unified Change Management (UCM) tool, Rational Clear Quest to maintain and track the stakeholders requested enhancements and changes

Environment: Waterfall, UML, Payment Processing, SQL Server, Rational Requisite Pro, Rational Rose, MS Office, MS Project, MySQL, SharePoint 2007, HTML, CSS, Javascript, Jquery, Adope Photoshop


UI Developer


  • Coordinated with BA to understand the GUI requirements and developed new user facing features
  • Understood the customer requirements and created mockups using Balsamiq Mockups for the User Interface
  • Created Use Case and Activity diagrams for user interaction with the website using MS Visio
  • Implemented the UI through Adobe Photoshop and coordinated with BA to make necessary changes
  • Used HTML to comprehensively involved in development and creation of Centralized Data base for the banking website and application which could be modified and further enhanced in the future
  • Used CSS to extensively design the web page and to provide a highly responsive look and feel
  • Coordinated with the Back-end team to understand the data requirements and implemented forms, tables, navigation bars and drop downs
  • Used Javascript functions to make the webpages interactive along with jQuery to provide behavior to webpages
  • Implemented XML schemas for data transport from front end to middle tier using JSP
  • Supported QA team to trace bugs and complete the bug life cycle for the best results
  • Created several views and reports of the data which was needed by the Audit team using IBM Cognos.
  • Assisted Sr. PL/SQL Developer in creation of stored procedures, views, tables and wrote SQL queries for CRUD operations to maintain database on MySQL 5.1.

Environment: Waterfall, MS Office (MS Excel, MS word, MS power point), Java script, JQuery, HTML 4.0, CSS, IBM Cognos, Java, JSP, Apache Tomcat, MS project, Mock up Screen, UML, PL/SQL 5.1, Adobe Photoshop

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