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Sr. Business Analyst/ Salesforce Admin Resume

Fort Lauderdale, FL

SUMMARY

  • 7+ years of IT experience as a Business Analyst in SDLC: Analysis, Design, Development, Deployment, testing, and Implementation of projects for various business organizations.
  • Certified Salesforce Admin with 5 years of experience in configuring Sales cloud and Service cloud.
  • Excellent skills in Business Analysis, Data Analysis, GAP Analysis, Financial Data Analysis, Risk Analysis, Requirement Analysis, Business Modeling and Use Case Development using UML methodology.
  • Proficient in BRD using UML for Business Process Modeling, Use Cases, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams, Collaboration Diagrams, Class Diagrams and Document them using MS Visio.
  • Experienced in Medical Device specific quality management system (MQMS), based on ISO 13485,
  • Adept in seeing teh “big picture” relationships internal and external to programs and projects and providing insight on how to achieve results.
  • Skilled at assessing client needs, working in a group setting, and training/supporting end users.
  • Proficient in teh development of quality processes to support requirements management, software development, application configuration, and software testing.
  • Good expertise in creating Test Cases on teh basis of product features, client requirements and technical documents. Developed, executed and maintained Test Scripts. Reviewed and documented system Test Plans.
  • Worked on different SDLC Methodologies including Waterfall, Agile.
  • Ability to understand and interpret Entity Relationship Diagrams and document them.
  • Proficiency with Rational Enterprise Suite (Requisite Pro, Rational Rose, Clear Case, Clear Quest) in support of teh RUP methodology.
  • Experience in Sales Cloud, Service Cloud, Community Cloud, Case Management Projects.
  • Good working knowledge on Life Science Domain with Medical devices like Gxp Validations systems.
  • Expertise in Loading Test Cases and mapping teh same to teh business requirements in Test Manager
  • Experience in developing business and functional Requirements, including requirements traceability, categorization, and prioritization.
  • Extensively exposed to Creating objects, Fields, Record Types, workflows, Approval processes, Escalation rules, Assignment rules, validation rules, Email services, data migration activities, custom page layouts, custom fields and other standard functionality.
  • Extensive experience in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and Approval Processes.
  • Experienced to maintain, enhance and create workflows and validation rules.
  • Extensive knowledge about Salesforce setup menu, Configuration, Custom Application Development, Administration, Data Migration.
  • Successfully worked on iterative offshore/onshore IT Business Development model.
  • Able to TEMPeffectively converse, relate and liaise with multifunctional teams, including business owner, stake holders, mangers, architects, developers and testers at all levels.

TECHNICAL SKILLS

Force.com Tools: Eclipse, Workbench, Data Loader, Force.com Explorer, Dataloader.io, Link Point 360

Salesforce.com Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Data Loader, Case Management Automation, Workflow & Approvals, Dashboards, Reports, AppExchange Products.

Rational Tools: Rational - Rose, Requisite-Pro, Clear-Case, Clear-Quest and Test-Manager.

Data-Modeling Tools: MS Visio, MS Word, MS Project, MS Excel

Databases: MS Access, MS SQL Server

Business Intelligence: Business Objects, Microsoft RS, Ad-hoc Reports and Crystal Reports

Testing Tools: Win-Runner, Load-Runner, Test Director, Quality Center, Quick Test Pro

PROFESSIONAL EXPERIENCE

Confidential, Fort Lauderdale, FL

Sr. Business Analyst/ Salesforce Admin

Responsibilities:

  • Gatheird business requirements for various medium and low level upgrades to teh salesforce system.
  • Worked on MS Visio to develop workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
  • Prepared Business Process Models dat includes modeling of all teh activities of teh business from teh conceptual to procedural level.
  • Participated in project planning and keeping management in alignment with scope and recommended resolutions for all assignment-specific issues.
  • Partnered with internal business teams in defining business processes and associated system requirements.
  • Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
  • Migration of configuration and Development changes from Sandbox to Production.
  • Created Custom fields and created page layout to organize fields, related lists, and other components on a record detail and edit pages.
  • Analyzed and updated Custom Profiles as required for teh business needs and implemented Object level, Field level and Record level security.
  • Created security rules and public groups and assigned users based on their roles.
  • Defined various Validation rules to validate teh data in teh application.
  • Created custom report types and generated report using teh report types.
  • Created and maintain workflows as well as process builder.
  • Worked as a liaison between teh users and teh various teams involved in teh application development for teh better understanding of teh business and IT processes.
  • Performed unit testing, integration testing and User Acceptance Testing in Full Sand box.
  • Tracked all teh defects with teh QA team and worked on resolving teh defects.
  • Worked in teh IT support team to resolve day to day issues.

Environment: Salesforce CRM, MS Office Excel, Word, MS Visio, UML, Windows XP, HTML, XML, Smartsheet.

Confidential, Alpharetta, GA

Sr. Salesforce Analyst/Admin

Responsibilities:

  • Worked with business team and technology team in substantiating teh System Requirement Specification Document.
  • Worked on MS Visio to develop workflow, process diagram and gap analysis to derive requirements for existing systems enhancements.
  • Assisted in teh development of BRD and FRD through teh entire agile methodology.
  • Wrote functional requirements and non-functional requirements based upon teh approved business requirements by following UML processes and standard procedures.
  • Prepared Business Process Models dat includes modeling of all teh activities of teh business from teh conceptual to procedural level.
  • Responsible for all teh activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
  • Responsible for teh successful integration SAP MDM customer master system, as well as for alignment of SFDC data into various downstream systems and processes.
  • Enabled data integration for VInsights (Veeva reporting system) for Rx and formulary data.
  • Implemented call center management functionalities for retention and monitoring customer activities.
  • Created Queues, Custom objects, Custom fields and created page layout to organize fields, related lists, and other components on a record detail and edit pages.
  • Analyzed and Created Custom Profiles as required for teh business needs and implemented Object level, Field level and Record level security.
  • Implemented Web to case and Email to case features to raise cases from teh customer service portal.
  • Created custom report types and generated report using teh report types.
  • Worked as a liaison between teh users and teh various teams involved in teh application development for teh better understanding of teh business and IT processes
  • Worked extensively with teh QA team for designing and reviewing Test Plan and Test Cases for teh User Acceptance testing.
  • Provided production support by documenting tickets and communicating with customer and vendor.
  • Conducted training sessions of current functionality to newcomers of different tools and applications through demonstrations and training manuals.

Environment: Salesforce.com, Apex, Visual Force, Sandbox Testing, Eclipse, Data Loader, Dataloader.io, Dream Factory (Snapshot), Force.com Explorer, Jitter bit, backupify, Enabler4Excel

Confidential, Wayne, NJ

Salesforce Business Analyst

Responsibilities:

  • Gatheird Business and Functional Requirements (BRD, FRD), during JAD sessions interacted with teh stakeholders, developers, Project Manager and SME’s to formulate Business Processes.
  • Worked in Cross Functional team environment, served as a liaison between SME’s, Project Manager, and stakeholders to ensure accuracy in teh SFDC implementation and other business requirement.
  • Developed Customer portal to implement Web-to-lead functionality and enable lead capturing in real time.
  • Maintained and improved existing Salesforce implementation. Created record types and page layouts, added and edited validation rules, edited and improved page layouts.
  • Modified access and sharing rules, added custom objects and workflows, and approval processes,
  • Created new report types, new reports and dashboards to monitor and issue regular key productivity indicator reports and charts.
  • Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in Full Sand box
  • Documented teh entire process starting from Requirement document to end user training document.
  • Developed attitude and capability to handle multiple projects at teh same time including Onsite/Offsite co-ordination and also with offshore teams.
  • Helps in conducting Gap Analysis (GAP), User Acceptance Testing (UAT), and System Integration testing.
  • Designed escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
  • Provided in-depth analysis to resolve production and application issues.
  • Provided a concrete explanation of resolutions to issues, inquiries and requests.
  • Verified teh Business Scenarios on new builds to allow extended testing by teh QA team.

Environment: Salesforce CRM, MS Office Excel, Word, PowerPoint, MS Project, MS Visio, UML, JIRA, Windows.

Confidential, Miami FL

Salesforce Business Analyst

Responsibilities:

  • Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.
  • Utilized RUP to configure and develop process, standards, and procedures.
  • Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
  • Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.
  • Involved in entire lifecycle for many small projects including requirement gathering, Analyzing, Designing, Developing, Testing, Staging, Release and End User Training for all teh mini projects.
  • Worked closely in Sales Cloud, Service Cloud, Community Cloud, and Case Management Projects.
  • As part of Life science domain have a knowledge working in Medical device like Gxp validated systems.
  • Created Queues, Custom objects, Custom fields and created page layout to organize fields, related lists, and other components on a record detail and edit pages.
  • Worked on Medical Device specific quality management system (MQMS), based on ISO 13485,
  • Resolve software issues, inefficiencies, malfunctioning on time to ensure uninterrupted work performance.
  • Responsible for coordinating teh deployment of application upgrades and code releases into identified environments, and of creating associated release and deployment records.
  • Created various Reports and Dashboard for each release depending up on teh user requirement
  • Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in Full Sand box for all teh mini projects
  • Documented teh entire process starting from Requirement document to end user training document.
  • Analyze and determine maintenance strategies for Activity data.
  • Work with other internal data sources to analyze and scope out integration possibilities for past and current additional data (contact sales and assets data).
  • Testing and deployment of various App exchange plug-ins related to data management.
  • Worked on solutions to medical device manufacturers at each and every stage of teh product lifecycle.

Environment: Salesforce CRM, UML, Windows, SQL Server, Microsoft Office suite, Rational Enterprise suite.

Confidential - Pittsburgh, PA

Business / Data Analyst

Responsibilities:

  • Conducted a high level business analysis involving complex business requirements and processes.
  • Conducted user interviews at both in-house and client locations. Gatheird, analyzed and created an approved requirements list (ARL).
  • Worked in close collaboration with teh Project Manager and business users to gather, analyze and document teh business requirements (BRD). TEMPEffectively communicated with both technical and non-technical users and produced project documentation.
  • Participated in project planning and keeping management in alignment with scope and recommended resolutions for all assignment-specific issues.
  • Performed gap analysis by identifying existing technologies, documenting enhancements to meet teh end state requirements.
  • Performed feasibility analysis for web mobile applications on multiple platforms.
  • Designed and developed Use Cases, Workflow Diagrams and Project Schedule diagrams using MS Visio.
  • Coordinated with teh development team and halped them understand teh requirements. Worked with cross-browser problem areas with development team.
  • Captured all teh issues received from teh stakeholders in an issues list and addressed teh same in teh respective meetings.
  • Used internal request system to open, track and modify teh bugs opened against each of teh projects and worked on teh analysis of teh same.
  • Conducted feasibility study by studying teh current functionality and then identifying teh gaps existing with regard to new functionality.
  • Used power point presentations for conducting walkthroughs with teh stakeholders and created end user manuals.

Environment: SQL, MS Office, MS Visio, MS Outlook, Windows XP.

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