SUMMARY

• Senior Business Analyst with extensive experience of over 14 years in various geographies across the globe on domains including Energy, Telecom, Retail and Manufacturing.
• Areas of expertise include Customer relationship management, Partner relationship management, Product management, and designing and deploying portals for Partners.
• Particularly effective in collecting requirements from different internal and external work streams and analyzing and consolidating the requirements.
• Well developed organizational, managerial, and interpersonal skills, with the ability to motivate and empower staff.
• Involved in multiple global application deployments
• Extensive experience in working with teams having multi cultural and multi ethnic backgrounds
• Strong analytical skills used in business and requirements analysis for a variety of industries.
• Extensive project and team management experience covering large and small projects.
• Keen problem solving skills allowing rapid assimilation and resolution of complex problems.
• Experience of both of client s and developer s viewpoints in outsourcing situations.
• Other experiences include:, process re - engineering, facilitated sessions, proposal development, functional testing and software metrics & other quality assurance techniques.

Energy and Utilities: Marketing; Customer Care; Order Management; Contract Management; Lead Management; Renewal Management; Partner Portal Management; Partner Relationship Management

Telecommunications: Customer Relationship Management Systems; Customer Care; Service Order Processors; Call Center Management; Product Management; Pricing; Account Management

Medical Devices: Marketing, Campaigns Management, Service request workflow, Web Marketing, Opt-in and Opt outs

Manufacturing: Inventory Planning; Logistics Field operation, Field force management, Logistics Order management, Service order Workflow; Contract management

TECHNICAL SKILLS

Servers: Sun, HP, COMPAQ, IBM

Operating Systems: Solaris, HPUX, NOVELL, NT, W2K

Middleware Applications: Tuxedo, Weblogic, TIBCO, DBMS dBase III/IV, FoxBASE, FoxPro

RDBMS Databases: Oracle, Sybase

Utilities and tools: MS Project, Crystal Reports, Test Director, Quality Center, Quick Test Pro

Programming Languages: JAVA, Visual Studio, ASP, Javascript, XML, EDI, PL/SQL

Enterprise Applications: Amdocs Clarify CRM, Siebel CRM, SFDCEDUCATION

PROFESSIONAL EXPERIENCE

Confidential, Lexington, Kentucky

Lead Business Analyst

Responsibilities:

• Worked with SPOCs or each geography to identify the requirements
• Prioritized the requirements and grouped them by phases
• Facilitated and participated in workshops for different countries under EMEA geography to understand functionality
• Participated in workshops to identify test scenarios to test functionality
• Actively involved with the Worldwide deployment team to oversee end to end functionality and a smooth delivery

Confidential, Fort Lauderdale, Florida

Lead Business Analyst

Responsibilities:

• Worked with the senior management to identify strategic goals and objectives
• Facilitated workshops to capture requirements from different user groups
• Conducted extensive research to identify the approach to cleanse and reuse lead data
• Review and update Business Process Diagram
• Performed “gap fit” analysis to fit Liberty business process with the OOB Siebel Processes
• Streamlined workflow to enable faster application response time.
• Produced the functional specification document
• Identified “Use Cases” to fit the business process of Confidential Corp
• Implemented a framework to capture business rules for scenarios identified
• Submitted recommendations and best practices to implement Siebel Marketing
• Coded and mapped business processes in order to track all corporate information through various data models.
• Develop a work plan to integrate Confidential Portal with Siebel Partner portal

Confidential

Responsibilities:

• Analyzed and planned the execution of the project.
• Worked with the global and regional business teams to collect requirements
• Liaised with the Client and vendor teams throughout the analysis, design, development and testing phase
• Provided scenarios for system test scripts
• Reviewed User acceptance test plan
• Identified existing business process workflows to map the new requirements
• Produced the functional specification document
• Mapped Amdocs Clarify CRM web application to fit into C&W web portal to enable external customer access
• Participated in testing the requirements
• Coordinated testing the application load with teams across different geographies

Confidential

Responsibilities:

• Worked with the senior business teams to understand the scope and necessity of the project
• Introduced use cases into application development methodology and created client approval process
• Participated in a series of workshops to collect requirements
• Interviewed business users to understand the need for critical data entities
• Interacted with vendors and teams of other systems during the complete SDLC lifecycle of the project
• Performed data analysis on CRM, Billing and Order management systems
• Defined business rules to Customer, Address and Location data that were migrated between systems
• Prepared test scenarios for complex migration processes
• Participated in testing the requirements
• Liaised with the vendor and customer teams to deploy the application across geographies
• Participated in end user training

Confidential, Minneapolis, MN

Responsibilities:

• Worked with the senior business teams to understand the scope and necessity of the project
• Participated in a series of workshops to collect requirements
• Defined requirements and collaborated on the design for several CRM Systems interface projects including third party survey systems to capture survey responses
• Interviewed business users to understand the need for critical data entities
• Interacted with vendors and teams of other systems during the complete SDLC lifecycle of the project
• Performed data analysis on CRM, Billing and Order management systems
• Defined business rules to Customer, Address and Location data that were migrated between systems
• Prepared test scenarios for complex migration processes
• Participated in testing the requirements
• Worked with the customer to define and document new process flows that would enhance the accuracy in targeting the leads
• Extensively involved in building criteria to segment and analyze leads using OBIEE
• Worked closely with the business to configure new marketing programs within the system

Confidential

Responsibilities:

• Performed gap analysis to understand the changes in the upgraded application that would affect Confidential core business
• End to end process flow diagrams
• Worked with the testing team to build the functional test scripts
• Worked with the integration lead in defining scenarios for Siebel integration with external systems
• Participated in integration testing, involving vendors in different geographies for external applications
• Participated in requirement testing
• Coordinated the testing effort, with concurrent users connecting from Americas, Europe and Asia
• Participated in end user training

Confidential

Responsibilities:

• Worked as a product specialist, having both the technical and functional knowledge to drive the project.
• Designed the extract XML and enabled the system to post the same into the middle tier bus
• Contributed to the project throughout the analysis, design, development and testing phase
• Extensive research in reducing the size of the XML extract. Size of the XML was crucial as performance of the HTTP post to the bus is based on the size of the XML
• Worked with the client business teams to understand the different data tags that had to be clubbed with various contractual entities

Confidential

Responsibilities:

• Worked as a product specialist, contributing as a techno-functional consultant.
• Worked with the senior business teams from various countries to understand the requirements
• Designed the application - produced the high level design document.
• Interviewed business users to understand the crucial attributes of entities. Attribute validation varied across countries.
• Contributed to the project throughout the complete SDLC of the project
• Developed webservices to interact with the various instances
• Worked on Tuxedo and Weblogic Clusters

Confidential

Responsibilities:

• Worked as product specialist to developseveral utilities in Clarify
• Worked as a SPOC for Customer Care, Call center and CTI development
• Participated in workshops with business user groups to understand the requirements and scenarios
• Created several Custom forms and screens to administer Amdocs Clarify CRM
• Modified Clarify schema by adding fields and relations to objects and views.
• Gained expertise in Clear Basic application development
• Worked as an administrator to monitor Tuxedo and Weblogic clusters
• Provided technical support during the various testing phases