SUMMARY

• Excellent communication (verbal and written), analytical, research, and presentation skills.
• Exceptional ability to communicate with both technical and non - technical audiences.
• Expert at managing several projects simultaneously and producing high-quality work on time.
• Extensive experience in large scale testing and deployment projects.
• Strong partnering skills and ability to work within a collaborative team and/or matrix environment.
• Very strong problem-solving skills.
• Experienced in the Software Development Life Cycle (SDLC) and Agile SCRUM Methodology.

• Business and Functional Requirements
• System Analysis
• Data Analysis
• Content Management Systems (CMS)
• Enterprise Application Integration
• Product Owner
• Unified Modeling Language (UML)
• User Experience
• Training
• Business Process Modeling (BPM)
• Waterfall Development
• Iterative Development
• Project Management Life Cycle (PMLC)
• Agile Software Development
• System Analysis
• Software Testing Life Cycle (STLC)
• Service Oriented Architecture (SOA)
• Relational Databases
• Use Case Development
• Joint Application Design (JAD)
• Wireframes, Flowcharts
• User Acceptance Testing
• Process Mapping
• Omniture
• Relational Databases
• User Guides, Training Materials, Standard Operating Procedures (SOPs)
• GAP Analysis

TECHNICAL SKILLS

Project Management: SharePoint, JIRA, Version OneDatabases Microsoft (MS) Access, SQL Server

Languages: SQL, HTML

Software Applications: MS Word/Excel/PowerPoint/Outlook, Microsoft Access, Adobe FrameMaker, Adobe Acrobat, Paint Shop Pro, Lotus Notes, Visio, iRise, SnagIt, Adobe Illustrator, Dreamweaver, httpFox,, WebEx, Level 3, GoToMeeting

Content Management Systems: Adobe Experience Manager (AEM), Adobe Target

PROFESSIONAL EXPERIENCE

Confidential

Lead Business Systems Analyst

Responsibilities:

• Lead Business Systems Analyst on the delta.com ecommerce team.
• Researched and wrote business requirements for an enterprise wide project, AIR4.
• Work with Project Managers (PMs), architects, Subject Matter Experts (SMEs), and tower Business Analysts (BAs) to understand and document as-is business processes, workflows, and business rules for the delta.com website.
• Act as the liaison between Delta's eCommerce team and the Business and Technical Teams of VA.
• Prepared supporting documentation for the eCommerce Team to present in executive solution review meetings.
• Organize, participate, and facilitate JAD sessions between SMEs from different teams and VA.
• Organized and ran online meetings with Delta Business and Technology teams and with VA Business and Technology teams.

Confidential, Minneapolis, MN

Senior Business Analyst

Responsibilities:

• Gathered and assessed detailed business requirements and recommended business solutions that satisfy sponsor/stakeholder needs, while continually exploring and assessing options for value-add for business.
• Acted as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business products, processes and systems.
• Worked closely with developers, vendor consultants, and technical and business SMEs to gather data requirements and mapping specifications.
• Delivered test plans, test cases, and functional, system integration testing to ensure quality of product.
• Provided BA support to Development team and offshore Quality Assurance (QA) team during development, testing, and implementation.
• Performed UAT, documented and tracked all errors/bugs.
• Contributed to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies.
• Developed process and procedures to use during weekly deployments.
• Lead BA on project to implement Adobe Experience Manager (AEM), a web content management system (CMS) for the visitor center website.
• Trained and mentored associate BA and new BAs.

Confidential, Eagan, MN

Senior Business Systems Analyst

Responsibilities:

• Brought on to assist team of BSAs in gathering business requirements and create functional business requirements.
• Acted as a liaison among business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business products, processes and systems.
• Collected, analyzed and synthesized data to document requirements, and translates into detailed technology needs and formal specifications.
• Ensured needs of stakeholders and business are met.
• Reviewed business and product needs, instructions, regulations, and laws for a complex project consisting of a rollout of an entirely new legal website.

Confidential, Minneapolis, MN

Business Systems Analyst

Responsibilities:

• Required to master pharmacy software (FirstRx) functionality on an extremely quick learning curve.
• Conducted research, testing, and interviewing of Subject Matter Experts (SMEs).
• Incorporated seven years of changes and enhancements into five user manuals, without supporting change documentation.
• Created master acronym document.
• Created master glossary document.
• Crafted detailed procedures for extremely complicated functionality.
• Set up and captured graphics to demonstrate steps in the procedures and the end results.
• Worked 100% remotely.

Confidential, Eden Prairie, MN

Senior Business Systems Analyst

Responsibilities:

• Created and maintained business and functional requirements, which included all website text and graphics, use cases, UML activity diagrams, business rules, data conversion rules, wireframes, and all other documentation required by the SDLC.
• Primary point of contact between business and outside development team.
• Held onsite and offsite business meetings with the outside development team to monitor progress, note issues, and work on resolutions to the issues.
• Created and tracked all change requests.
• Developed UAT plans for business and outside development team.
• Conducted thorough UAT, maintained all defect reports, and tracked through resolution.

Confidential, Bloomington, MN

User Experience (UX) Analyst

Responsibilities:

• Followed the Agile development processes.
• Used Content Management System to create and maintain content for the bestbuy.com website.
• Analyzed business requirements, held JAD sessions with Information Architect, Designer, Business Analyst, and Copywriter to discuss and analyze issues, define scope, and gather data to be used to create the User Test Plan document.
• Led UAT sessions with the members of the Financial Business Team.
• Led UAT session with the business team members.
• Tracked defects using JIRA and generate defect summary reports.
• Retested defects upon resolution to verify defect has been completely resolved.
• Actively participated in monthly releases and smoke testing.

Confidential, Sacramento, CA

Senior Technical Writer

Responsibilities:

• Participated and contributed, as a member of a cross-functional team, in the Scrum development process.
• Participated and facilitated numerous JAD sessions with SMEs, Lead Information Architect, technical staff, and customer support engineers to develop proficiency in internal processes and guidelines.
• Worked with the Lead Information Architect to bring project through testing and deployment.
• Used UML to produced clear and accurate wireframe models depicting new or enhanced software systems.
• Provided support in the creation of testing scenarios and in identifying the data needed for testing purposes.
• Worked with the design and development teams to resolve defects found during testing.
• Made updates to the user specification documents (wireframes, use cases, behaviors), as needed, from the Change Requests.
• Employed BMP to create wireframes, illustrating the complicated weather sensing processes, for use by Federal Aviation Administration (FAA) end-users.
• Worked closely with and fostered good working relationships with the FAA and the Technology group.
• Designed training sessions (used use cases, wireframes, and activity diagrams) and formulated actions based upon expected results.
• Independently managed multiple large/complex projects and issues; oversaw and directed work of other associates assisting with these projects.

Confidential, Pleasanton, CA

Business Systems Analyst

Responsibilities:

• Followed the Agile software development methodology.
• Provided Technology with wireframe examples of customer service interface or website changes or additions.
• Participated and facilitated JAD sessions with all levels of a large corporate environment (executive management, business users, Lead Information Architect, Project Managers for business and technology, outside vendors, and onshore and offshore development teams) to discuss and analyze issues, define scope, and gather data to be used to create the business and functional requirements.
• Created and maintained workflow diagrams, software processes, use cases, UML activity diagrams, business rules, data conversion rules, wireframes, and all other documentation required by the SDLC.
• Partnered, from development through testing and deployment, with the Lead Information Architect on the project.
• Served as the liaison between business and Technology during development process.
• Analyzed business and functional requirements to evaluate the impact to existing systems.
• Utilized BPM to create wireframe process flows for current (as-is) system and the new or enhanced system (to-be).
• Tracked all issues/defects and worked with the design and development teams to resolve all issues/defects and created required Change Requests.
• Worked closely with and fostered good working relationships between Technology and business units to ensure business goals are not only met, but exceeded.
• Managed multiple projects in a highly changeable, fast-paced environment.

Confidential, Livermore, CA

Business Systems Analyst/Senior Technical Writer/Trainer

Responsibilities:

• Led the business and functional requirements process, from inception to implementation, for all system integration projects for the corporate office and four different business lines.
• Followed the Agile software development methodology.
• Created and maintained the business and functional requirements, wireframes, and all other documentation required by the SDLC.
• Participated and facilitated in JAD sessions with executive management, mid-level managers, team leaders, end-users, development teams, and SMEs to determine project scope, discuss and analyze issues, and gather data used to create the business and functional requirements and all wireframes.
• Partnered with Lead Information Architect, during implementation and development of the project, to determine what modifications needed to be made to existing system and what needed to be coded from scratch.
• Worked with Lead Information Architect to successfully bring the project through testing and deployment.
• Designed desktop GUI for collection, loan consolidation, loan verification, auditor, and accounts receivable user interfaces. Started with wireframes of screen images and ended with exact representation of how the screen was to look and operate. Used by developers during coding and Quality Assurance during testing.
• Utilized BPM to create wireframes of the process flows for current (as-is) system and the new or enhanced system (to-be) for use by the development team (onshore and offshore) and Quality Assurance.
• Conducted extensive testing on software, during development and at completion, to ensure all requirements stated in the business and functional requirements have been met and operate correctly.
• Provided support and knowledge transfer to Quality Assurance in the creation of testing scenarios and in identifying the data needed for testing purposes.
• Tracked issues/defects and worked with the design and development teams to ensure all issues/defects were resolved and documented in a Change Request.
• Updated the user specification documents (business and functional requirements, wireframes, and behaviors) as needed according to the Change Requests.
• Led development process for a new audit and recovery project with the Centers for Medicare and Medicaid Services; researched and analyzed audit and recovery workflow. Created all use cases, wireframes, and UML activity diagrams. Designed desktop GUI for audit interface to be used by vendor. Held JAD sessions with stakeholders. Developed business and functional requirements.
• Designed training sessions utilizing use cases, wireframes, and activity diagrams created during project development; formulated actions based upon results.
• Worked closely with business and integration partners to foster open communication and good working relationships throughout the development process.
• Managed multiple projects, with competing priorities and due dates.

Confidential, Carpenteria, CA

Technical Writer/Permanent and Contractor

Responsibilities:

• Wrote a new reference guide which contained all of the year-end procedures used by each of the ERP modules to close out the year.
• Developed, wrote and maintained the documentation for a complex proprietary manufacturing workflow, inventory management, accounts receivable software application - MFGPRO.
• Oversaw and managed the documentation process from inception through release.
• Conducted research, performed hands-on testing of the software, and interviewed SMEs until confident of understanding the complex application software before finalizing the documentation.
• Collaborated on a regular basis with offsite SMEs located throughout the United States and around the world.
• Monitored and managed all aspects of the documentation, including conceptualization, research, interviews, testing, writing, editing, and indexing.
• Worked offsite, with very limited supervision, for almost seven years. Have no problem being disciplined, focused, and getting the job done.
• Converted existing documentation (a dozen manuals, comprising several hundred pages) from Microsoft Word to FrameMaker.