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Business System Analyst/ Scrum Master Resume

Hopewell, NJ


  • 8+ years of industry experience as Business systems Analyst and Certified Scrum Master working in the Financial, Banking domain and e - commerce enhancement projects.
  • Excellent work ethics and analytical skills coupled with excellent communication, written and interpersonal skills describing a committed team player.
  • Possess excellent business writing skills required for documenting Project Definition Document (PDD), Business Requirements Document (BRD), Functional Requirements Document (FRD), Non-Functional Requirements Document (NFRD) and System Requirements Specification (SRS).
  • Thorough understanding of software development methodologies such as Waterfall, and Agile/Scrum and Hybrid Model.
  • Experience in conducting GAP analysis, Impact analysis, Feasibility study, Cost-benefit analysis, Risk analysis, Root cause analysis, and SWOT analysis.
  • Skilled at gathering requirement using different elicitation techniques such as Client interviewing, Focused Group, Artifact Digging, Prototyping, Job shadowing, Document Analysis, Reverse Engineering and Benchmarking.
  • Facilitated Scrum Ceremonies such as Product Backlog Meeting, Daily Scrum Meetings, Sprint Planning Meeting, Sprint Review Meeting and Retrospective Meeting and Extensive knowledge in maintaining Product backlog, Burn down chart and Team Velocity.
  • Experienced with JIRA, Rally and HP-ALM to capture the User Stories and User Requirements.
  • Skilled in identifying the data requirements, preparing data flow diagrams, designing Schemas, Fact tables, data analysis and data mapping,
  • Experience in creating SQL queries/tSQL scripts for data analysis including triggers procedures
  • Proficient in using MS Visio, Rational Rose and UML for generating Use Cases, Class Diagrams, Entity relationship (ER), Sequence Diagrams, Activity Diagrams and Collaboration Diagrams.
  • Business Intelligence reporting using SQL Server services like SSRS, SSIS, SSAS
  • Extensively interacted with the designers, developers to ensure functional implementation of business requirements and the QA team in executing Test Plans, Test Case scenarios.
  • Comprehensive knowledge of web services related concept such as web methods, XML, WSDL, HTML, AJAX, SOA, API and web architecture, business engines and XML schemas.
  • Involvement in Data Mining / Dimensional Modeling, Database Debugging, ETL process.
  • Familiarity with White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit and Functional Testing, Integration, System Testing and Performance Testing.
  • Knowledge and experience in conducting User Acceptance Test (UAT) and creation of dummy Data.


Business Modeling Tools: Rational Requisite Pro, HPALM, UML, MS Visio, Rational Rose, Adobe Photoshop CS3, Corel Draw 12, Adobe Illustrator.

Methodologies / Frameworks: Agile/Scrum, Waterfall, Spiral.

Requirement Management: MS Office, JIRA, RALLY, HP ALM 11.5

Database: MS SQL Server 2012/2008/2005 , My SQL Work, MS Access

Business Intelligence Reporting Tools: Tableau, Tableau Desktop 8.2, Crystal Reports, Cognos 10 (report & Query studio), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), Spotfire, Click View

Programming Languages (Exposure): Asp.net, Java, JavaScript, .net, C++, C#

ETL Tools: Informatica, IBM Cognos, IBM Infosphere

QA Testing Tools: HP QC, JIRA Green hopper

Documentation Tools: MS Office Suite, SharePoint 2010/2013

Data Warehousing: Data Marts, OLTP, OLAP, ROLAP, DOLAP, MOLAP, HOLAPTeradata, Query/Reporting, Multidimensional Analysis, Data MiningSlicing/dicing, Drill Down/Roll Up, MDM

Project Management Tools: MS Project professional, MS Project Server, MS SharePoint 2010SharePoint Designer, JIRA, RALLY, Version one


Confidential, Hopewell, NJ

Business System Analyst/ Scrum Master


  • Worked with decision makers, system owners, business users and SME’s to have clear understanding of the high level requirements and goals.
  • Performed GAP analysis and identified AS- IS and TO-BE state to identify business rules, business and system process flows, user administration, requirements and assumptions.
  • Worked closely with end-users and stakeholders to develop a detailed understanding of the requirements and gathered requirements using Artifacts digging, Interviewing, Prototyping, Focused Group and job shadowing to prepare comprehensive set of documents and to define the specifications and business value of the systems and delivered them in the Business Requirements Document and the Functional Requirements Document.
  • Created UML activity diagrams, sequence diagrams using Microsoft Visio.
  • Implemented Agile Scrum methodology during the project life cycle and ascertained deliverables on a per sprint basis.
  • Facilitated Product Backlog Meeting, Daily Scrum Meetings, Sprint Planning Meeting, Sprint Review Meeting and Retrospective Meeting
  • Helped to prioritize user stories using MoSCoW and Planning Poker techniques.
  • Used Scrum Related tools such as JIRA Green hopper to document and visualize stories, tasks and measure performance through burn down charts/velocity charts
  • Maintained meeting notes and presented weekly status reports on the project using Business Object Crystal Report.
  • Mockup Screens to convey look and feel of the GUI screens for the end users to developers.
  • Worked with UI developers in designing the User Interface (UI) using MS Visio.
  • Assisted system architect in writing client side validations for the UI WebPages and also assisted UI developers in creating Ajax for dynamic and interactive UI pages.
  • Defined and suggested SOAP, XML based web services, web methods based on JAVA..
  • Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right joins to update the database and retrieve data for data analysis and validation.
  • Collaborated with the QA Group to ensure adequate testing of application both before and after completion, maintained quality procedures, conducted UAT Testing, and ensured that the documentation is in place.

Environment: Scrum, Windows 7/Vista/8, MS Office Suite, Java, Java Scripts, XML, SOAP, C++, MS Project, MS Visio, UML, Adobe Photoshop, SharePoint 2013, SQL Server Services,, HP Load Runner, JIRA.

Confidential, Chicago, IL

Business Systems Analyst / Scrum Master


  • Elicitation of Functional/non-functional requirements and Conducting the functional requirements/user requirement specification reviews and walkthroughs with designers, developers, SME’s and stakeholders,
  • Performed GAP analysis to further identify deltas between the legacy application used and the desired state.
  • Educate and reinforce scrum methodology and agile framework to team members and key stakeholders.
  • Facilitated Scrum meeting with technical/non-technical team, SME’s to clarify business rules & solve impediments and translated Functional requirements into User stories using Rally.
  • Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations and adopted scrum techniques using Moscow and planning poker.
  • Protect development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
  • Work closely with project owner in backlog management and continuous delivery of features and also maintained burn down chart and team velocity.
  • Created Process Flow diagrams, Use Case Diagrams and Class Diagrams using Microsoft Visio and Rational Rose. .
  • Develop HTML prototypes and UI deliverables, such as wireframes, flowcharts, screen mock-ups, and interface design specifications..
  • Assisted architect in designing the Service Oriented Architecture (SOA) and facilitated in coordinating different web services by writing XML request and response.
  • Used HPALM for updating the status of all the Test Cases & Test Scripts that are executed during testing process
  • Suggested specific web services and web methods to be registered to help interact with the data layer to access data from the database.
  • Provided estimate on change request for analysis, development and testing..
  • Actively trained business users involved in User Acceptance Testing (UAT) and helped them understand UAT procedure.

Environment: Scrum, Windows 7/Vista/8, MS Office Suite, Java, Java Scripts, XML, SOAP, MS Project, MS Visio, UML, SharePoint 2013, SQL Server Services, Runner, Rally

Confidential, Buffalo, NY

Business Analyst


  • Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
  • Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis. Conducted JAD Sessions with various stakeholders and project team.
  • Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements.
  • Developed high-level and low-level documents like Business requirements documents (BRD) and System requirements specification (SRS).
  • Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know the condition of the current process in use. .
  • Used Unified Modelling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
  • Extensively interacted with data analysts during the ETL operations in identifying the source files/databases from OLTP systems and implementing the transformation logic for achieving data uniformity in data warehouse.
  • Involved in the design of Data-warehouse using Star-Schema methodology and converted data from various sources to oracle tables.
  • Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.
  • Involvement in Data Extraction/ Transformation/ Loading (ETL), OLAP operations like rollup, drill down, slicing/dicing, pivoting using BI tools and Business Intelligence Reporting using Tableau.
  • Involved in Project Management activities like defining / managing project scope, schedule management,
  • Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface.

Environment: Waterfall, Windows 7/Vista/8, MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project 2010, Visio, UML, SharePoint 2010, SQL, IBM Cognos, Informatica, HPALM, HPQC,SQL server services, Crystal Report


Business Analyst/ Scrum Master


  • Obtained a detailed knowledge of business process involved in the project environment.
  • Extracted the business requirements for the end users keeping in mind their need for the application and developed the BRDs.
  • Interacted with numerous internal groups and formed productive and positive working relationships with staff with varying technical and business backgrounds and skill levels across the organization.
  • Used business process modelling techniques for reengineering.
  • Conducted Gap Analysis to show the current and proposed functionalities of the system.
  • Generated reports using business objects.
  • Extensively involved in JAD sessions to converge early towards a design acceptable to the customer and feasible for the developers.
  • Organized and facilitated scrum ceremonies and maintained artifacts.
  • Helped to prioritize user stories using T-shirt size technique.
  • Used Scrum Related tools such as Rally to document and visualize stories, tasks and measure performance through burn down charts/velocity charts.
  • Involved in the back office operations using data from Confidential .
  • Created artifacts and defined milestones and iterations plan for inception and elaboration phases.
  • Assisted in testing the application whether all the user requirements were catered to by the application.
  • Performed different testing like unit testing, system testing, and functional regression testing.
  • Involved in preparing a simple and detailed User manual for the application for intended users.

Environment: Scrum, MS Office Suite, XML, REST, C++, MS Visio, UML, SharePoint 2010, SQL Server Services, Tableau, Mock up, Screens, Rally, Minitab


Business Analyst


  • Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
  • Interacted with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
  • Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
  • Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor
  • Analyze Business Requirement Documents (BRD) and Functional Requirements Documents (FRD) for test planning and scripting.
  • Defined functional business requirements, analyzed client requirements, and generated workflow processes..
  • Creation of business plans, proposals, and marketing plans to subsidize new brick and mortar retail operation vending assistive aids for customers with minor disabilities.
  • Performed Unit Testing and User Acceptance testing and documented detailed results.
  • Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.

Environment: Windows/XP, Microsoft Office, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS FrontPage, MS Access, Oracle Sales, SQL server, EDI, Documentum., UM.


Jr. Business Analyst


  • Executed Software Development Life (SDLC) cycle from inception to deployment with regards to testing (Requirement Analysis, Test Planning, Test Cases, Script Development, Test Execution, Test Reporting, Test Result Analysis User Acceptance Testing and Defect Retesting)
  • Used JIRA to track and follow-up on defects with the QA and developers in different builds.
  • Participated in Requirement Review Meeting with Business, Development Team Manager and SMEs.
  • Worked closely with the end users and technical team to ensure best practices in testing methodologies.
  • Create Test Cases to conduct White Box Testing, Positive and Negative Testing of the application.
  • Conducted Business/Technical Impact analysis for change requests and requirement walkthroughs and advised concerned Project Managers and Business System Analysts on the impacts of the changes.
  • Assisted Lead Business Analyst in the creation of Use Case Diagrams, Process Flow Diagrams and GUI designs using UML modeling, mock up screen designing tools such as Rational Rose, Adobe Photoshop.
  • Participated in brainstorming sessions on Quality Analysis, Manual/Automated Testing and defect tracking.
  • Gathered functional requirements and created vision, scope, and other artifacts during the inception phase.
  • Participated in Business Requirement Definition (BRD) workshops along with clients and Subject Matter Experts.

Environment: SDLC, SQL, My SQL Work bench, UML, MS Visio, XML, HTML, Windows (98/XP service pack 2,3/vista/7/8), MS Office, MS Project, Rational Clear Case/ Clear Quest,, JIRA, IBM Rational Rose, Adobe Photoshop.

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