SUMMARY

• Technical Business Analyst with delivery management experience and exceptional people skills.
• Worked in various capacities such as business analyst, scrum delivery manager, test manager and release manager for both agile and waterfall projects.
• Deep delivery experience in managing demand and capacity, scope, risk, schedule, budget and resources.
• Have extensive experience in business requirements elicitation, business processes for user and system flows, and application design for Lead to Order processes within telecommunications.
• Worked as a liaison between the client and technical team for execution and implementation of the project.

TECHNICAL SKILLS

• Agile and Waterfall methodologies
• JIRA/Jenkins/GitHub
• CRM System (SFDC)
• Release Management
• Quotation tool (CPQ)
• SQL
• Amdocs Billing System
• Microsoft Office

PROFESSIONAL EXPERIENCE

Technical Business Analyst/Scrum Delivery Manager

Confidential, Philadelphia, PA

Responsibilities:

• Managing the Ordering domain which is 1/3 of entire project scope
• Continuously delivered 24 releases with minimal issues and 0 deviation
• Defining project scope and aligning dependencies
• Organizing and leading project status and working meetings
• Managing risks and issues to correct deviations from plan
• Conducted analysis to understand the AMDOCS CES Out of the Box features and Confidential business for Residential customers and developed a plan for minimum percentage of customization required in existing systems to meet business needs
• Consulted with the System Architects of AMDOCS and Confidential to understand the volume and cost of work for localization and customization features
• Prepared a report and presented to Confidential business Stakeholders for the customization required in existing CES systems and recommended best solution for cost reduction
• Coordinates with Product Owner and internal stakeholders to understand and analyze feature requests
• Participated in all technical discussions to make sure the deliverables are in line with business expectation
• Written Feature Groups, Features and User Stories and led the Elaboration/Grooming sessions with AMODOCS and Confidential Partners
• Created interface agreement documents for new and existing integrations for capturing end points, WSDL changes, field mapping and error handling.
• Created sequence diagrams to capture the data flow
• Monitoring the progress of feature development and highlighted to leadership of any deviation
• Responsible for handling the Change control board for managing any change in the scope
• Responsible for backlog health, prioritization and sprint planning

Lead Business Analyst

Confidential

Responsibilities:

• Led team of functional designers in overall CRM and Lead to Order strategy and solution for over 20 complex projects spanning SMB/Enterprise product introduction and feature enhancements. Enabled projects such as Location Management, ENS Multicast, and Wide Area Ethernet provided enhancements to Advanced Voice and ENS, EPL, EVPL and EDI services
• Implemented New/New and MACD functionality for Ethernet and Advanced Voice products
• Created interface agreement documents for new and existing integrations
• Managed a complicated project of Data Migration and Tech Upgrade from CPQ 9.1 to 9.3
• Led Grooming calls between business analyst team and development stakeholders
• Managed release scope, issues/risks, dependencies and client communication for delivery
• Created the UX design for complete revamp of the quoting tool, also conducted knowledge sharing sessions for End User Training team for creating user guide

Test Manager

Confidential

Responsibilities:

• QA Lead in the simplification of SMB order entry process through automation, scheduling and streamlining technologies to improve the customer experiences
• Led QA to ensure release were defect free for 18 consecutive sprints on project launches like Smart Office, Voice Edge Select, Video Restructuring and Video Bolt On
• Introduced standard best in class QA processes in the team for smooth delivery(deployment process/Defect management/Defect Triaging)
• Applied application architecture and database structure knowledge to complete impact assessments for change requests and new capabilities
• Complete System Integration testing(through Request/Response XML) for 21 different integrations
• Implemented Confidential Framework for automation using selenium, which resulted in reduction of regression testing timelines, which enabled development of additional user stories.
• Utilized Jenkins for configuring jobs for time based job scheduling
• Active participant in project ideation process, roadmap discussions and dependency management

Test Lead

Confidential

Responsibilities:

• Understanding the End to End flow of Application
• Coordinating with Business Analyst for requirement gathering
• Identifying Test scripts
• Execution of Test scripts
• Defect Identifying and Defect management
• Root Cause analysis of defects
• Defect Triaging

Test Engineer

Confidential

Responsibilities:

• Worked on the major module of Credit Card Services for HSBC
• Understanding of Business flow
• Database testing
• Backend testing through Mainframes
• Requirement Gathering
• Test Script preparation and execution
• Defect logging, managing and triaging
• Quality Champion for maintaining all the processes as per client’s Standards