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Technical Business Analyst/scrum Delivery Manager Resume

Philadelphia, PA

SUMMARY

  • Technical Business Analyst with delivery management experience and exceptional people skills.
  • Worked in various capacities such as business analyst, scrum delivery manager, test manager and release manager for both agile and waterfall projects.
  • Deep delivery experience in managing demand and capacity, scope, risk, schedule, budget and resources.
  • Have extensive experience in business requirements elicitation, business processes for user and system flows, and application design for Lead to Order processes within telecommunications.
  • Worked as a liaison between the client and technical team for execution and implementation of the project.

TECHNICAL SKILLS

  • Agile and Waterfall methodologies
  • JIRA/Jenkins/GitHub
  • CRM System (SFDC)
  • Release Management
  • Quotation tool (CPQ)
  • SQL
  • Amdocs Billing System
  • Microsoft Office

PROFESSIONAL EXPERIENCE

Technical Business Analyst/Scrum Delivery Manager

Confidential, Philadelphia, PA

Responsibilities:

  • Managing the Ordering domain which is 1/3 of entire project scope
  • Continuously delivered 24 releases with minimal issues and 0 deviation
  • Defining project scope and aligning dependencies
  • Organizing and leading project status and working meetings
  • Managing risks and issues to correct deviations from plan
  • Conducted analysis to understand the AMDOCS CES Out of the Box features and Confidential business for Residential customers and developed a plan for minimum percentage of customization required in existing systems to meet business needs
  • Consulted with the System Architects of AMDOCS and Confidential to understand the volume and cost of work for localization and customization features
  • Prepared a report and presented to Confidential business Stakeholders for the customization required in existing CES systems and recommended best solution for cost reduction
  • Coordinates with Product Owner and internal stakeholders to understand and analyze feature requests
  • Participated in all technical discussions to make sure the deliverables are in line with business expectation
  • Written Feature Groups, Features and User Stories and led the Elaboration/Grooming sessions with AMODOCS and Confidential Partners
  • Created interface agreement documents for new and existing integrations for capturing end points, WSDL changes, field mapping and error handling.
  • Created sequence diagrams to capture the data flow
  • Monitoring the progress of feature development and highlighted to leadership of any deviation
  • Responsible for handling the Change control board for managing any change in the scope
  • Responsible for backlog health, prioritization and sprint planning

Lead Business Analyst

Confidential

Responsibilities:

  • Led team of functional designers in overall CRM and Lead to Order strategy and solution for over 20 complex projects spanning SMB/Enterprise product introduction and feature enhancements. Enabled projects such as Location Management, ENS Multicast, and Wide Area Ethernet provided enhancements to Advanced Voice and ENS, EPL, EVPL and EDI services
  • Implemented New/New and MACD functionality for Ethernet and Advanced Voice products
  • Created interface agreement documents for new and existing integrations
  • Managed a complicated project of Data Migration and Tech Upgrade from CPQ 9.1 to 9.3
  • Led Grooming calls between business analyst team and development stakeholders
  • Managed release scope, issues/risks, dependencies and client communication for delivery
  • Created the UX design for complete revamp of the quoting tool, also conducted knowledge sharing sessions for End User Training team for creating user guide

Test Manager

Confidential

Responsibilities:

  • QA Lead in the simplification of SMB order entry process through automation, scheduling and streamlining technologies to improve the customer experiences
  • Led QA to ensure release were defect free for 18 consecutive sprints on project launches like Smart Office, Voice Edge Select, Video Restructuring and Video Bolt On
  • Introduced standard best in class QA processes in the team for smooth delivery(deployment process/Defect management/Defect Triaging)
  • Applied application architecture and database structure knowledge to complete impact assessments for change requests and new capabilities
  • Complete System Integration testing(through Request/Response XML) for 21 different integrations
  • Implemented Confidential Framework for automation using selenium, which resulted in reduction of regression testing timelines, which enabled development of additional user stories.
  • Utilized Jenkins for configuring jobs for time based job scheduling
  • Active participant in project ideation process, roadmap discussions and dependency management

Test Lead

Confidential

Responsibilities:

  • Understanding the End to End flow of Application
  • Coordinating with Business Analyst for requirement gathering
  • Identifying Test scripts
  • Execution of Test scripts
  • Defect Identifying and Defect management
  • Root Cause analysis of defects
  • Defect Triaging

Test Engineer

Confidential

Responsibilities:

  • Worked on the major module of Credit Card Services for HSBC
  • Understanding of Business flow
  • Database testing
  • Backend testing through Mainframes
  • Requirement Gathering
  • Test Script preparation and execution
  • Defect logging, managing and triaging
  • Quality Champion for maintaining all the processes as per client’s Standards

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