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Business Analyst / Product Owner Resume

King Of Prussia, PA

SUMMARY

  • Fast paced and work - oriented Business Analyst with over five years of experience in the IT industry, with exhaustive knowledge in the Natural Gas domain, Healthcare domain, Pharmaceutical domain, Automobile and Ecommerce domain.
  • Have hands on experience on eliciting Business Requirements and creating BRDs and FSDs.
  • Adept in designing Business Process Diagrams like Activity Diagrams, Data Flow diagrams, Sequence diagrams and Use-case diagrams using Rational Rose and MS Visio.
  • Proficient in analyzing requirements and creating Requirements Traceability Matrix (RTM) using Rational Requisite Pro.
  • Have in-depth knowledge SDLC methodologies such as Waterfall, RUP and Agile crum.
  • Experienced in performing User Acceptance Testing (UAT).
  • Process improvement, Reengineering and Process Automation.
  • Gathering Business Requirements, Business Process Flows and SDLC.
  • Major deliverables involved planning, capturing, eliciting, analyzing and validating requirements.
  • Requirement elicitation, JAD sessions and documentation.
  • Experience in conference calls with vendors to discuss product status.
  • Scheduling bi-weekly, monthly meetings for monitoring schedules and achieved objectives.
  • Experienced Joint Application Design (JAD) facilitator and meetings coordinator/moderator with excellent interpersonal and conflict resolution skills.
  • Designing business process models using UML diagrams such as use case model, Class Diagrams and Activity Diagrams.
  • Excellent in preparing Business Requirements Document (BRD), Functional Requirements Document (FRD)/ Systems Requirements Specifications (SRS), Use Cases, and Test Cases.
  • In-depth knowledge of Unified Modeling Language (UML) and creating Activity Flow Diagram, Sequence Diagram, Use Case, Workflows, and Data Flow Diagrams.
  • Experience inrequirement analysis,data mapping, gap analysis and data verificationbetween theSource DatabaseandTarget Database.
  • Expert level skills in MS Office products such as MS Word, MS PowerPoint, MS Visio, MS Project, MS Excel (Pivot Tables, Formulas, Charting) Participated in various architectural development sessions to provide technical teams with a better understanding of the requirements.
  • Conducted multiple interviews to clarify requirements in order to identify use cases and document UC Specifications.

TECHNICAL SKILLS

Methodologies: Waterfall, Agile (SCRUM), RUP

Requirement Management Tools: Rational Requisite Pro, Jira, Confluence

Project Management: MS Project, SharePoint, Microsoft Teams Foundation Server (TFS), MS Office, Jira, Confluence

Databases and ETL: MS SQL, SQL

Testing Tools: HP Quality Center, HP ALM

BI Tool: Qlik sense

Claims: EDI 820, 835, 837, 834

Microsoft Tools: MS Visio, MS SharePoint, MS Project, MS Access, Word, PowerPoint, Excel

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, Use Case Modeling & Analysis, Data Analysis

PROFESSIONAL EXPERIENCE

Business Analyst / Product Owner

Confidential, King of Prussia, PA

Responsibilities:

  • Worked on gathering requirements for the iPad apps and prioritize them based on due date of delivery/effort analysis and importance to the business.
  • Responsible for project deployments. Create timeline for multiple projects and deploy strategically to the field.
  • Worked on multiple projects parallely with various internal teams to upgrade the whole Confidential system version 1.0 to 2.0 where every systems have been modified/upgraded.
  • Also schedule meetings with the field or the app users in order to understand the issues or getting feedbacks on the newly added features.
  • Create training materials with every release to provide them to the training team and also train the trainers about any new requirements.
  • Understand the As-Is business process and try to implement new processes for better outputs.
  • As a product owner I had to understand in and out of the systems and take decisions on any new requirements or issues, also try to find alternate paths.
  • Created suitable strategies and set up milestones and intermittent goals for various team members depending on their roles and specific expertise.
  • Co-ordinated and assigned worked to cross-functional teams across the organization.
  • Set up meetings with Directors and VPs to provide issues with the current processes and provide solution to fix it.
  • Interacted with various business user groups for gathering the requirements for Qlik Sense implementation and documented the Business and Software Requirements.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Worked on inter-related applications setting up the expectation for improvement in every fields.
  • Collaborated with other Product owners in creation of the Product Backlog (PBI), prioritizing and updating the same in Agile JIRA.
  • Worked and assisted the team during Daily stand up, Sprint backlog refinement, Retrospective meeting in Agile. Performed vague testing without documentation ready and able to provide solid suggestion to developers and business analyst and facilitated their decision on application design.
  • Assisted in creating user manuals, tutorials, quick reference guides, system design documents. Functioned as the bridge between functional business units and IT.

Business Analyst

Confidential, North Wales, PA

Responsibilities:

  • Worked on Agile Software Development methodology using Confluence &JIRA.
  • Proactively communicated and collaborated with business to analyze informational needs and functional requirements and as a result delivered the user stories resulting in a clearer, understanding of project deliverables.
  • Helped in gathering user stories from clients, end-users and stakeholders.
  • Identified and prioritized the user stories, in accordance to business value and provided relevant story points.
  • Analyzed and evaluated the current applications to help develop the new centralized platform.
  • Conducted Impact analysis to determine the different application which would get impacted.
  • Created suitable strategies and set up milestones and intermittent goals for various team members depending on their roles and specific expertise.
  • Co-ordinated and assigned worked to cross-functional teams across the organization.
  • Interacted with various business user groups for gathering the requirements for Qlik Sense implementation and documented the Business and Software Requirements.
  • Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
  • Worked on inter-related applications setting up the expectation for improvement in every fields.
  • Collaborated with Product owner in creation of the Product Backlog (PBI), prioritizing and updating the same in Agile JIRA.
  • Worked and assisted the team during Daily stand up, Sprint backlog refinement, Retrospective meeting in Agile. Performed vague testing without documentation ready and able to provide solid suggestion to developers and business analyst and facilitated their decision on application design.
  • Assisted in creating user manuals, tutorials, quick reference guides, system design documents. Function between functional business units and IT.
  • Identified and removed obstacles that kept the team from achieving their goals by ensuring accurate clarifications were provided on-time.-+
  • Facilitated theScrumcall that includesscrumkick-off, daily stand-up, show & tell &sprint retrospective.
  • Ensured clear and timely communication with the clients on status of the Sprint.
  • Effectively managed sprint-related issues and ensured defects were tracked to closure.
  • Simultaneously did a look up for the upcoming sprints and maintained theproductbacklog.
  • Actively working on multiple projects by prioritizing requirements.

Environment: Windows 10, Agile Scrum, MS office suite, Workfront, Social Studio, Intake, Jira, Confluence, SQL, UMLMS Visio 2003

Business Analyst

Confidential, Richmond, VA

Responsibilities:

  • Created and reviewed business requirements, functional specifications, project schedules, documentations and test plans.
  • Worked on Agile Software Development methodology using Confluence &JIRA.
  • Proactively communicated and collaborated with business to analyze informational needs and functional requirements and as a result delivered the user stories resulting in a clearer, understanding of project deliverables.
  • Helped in gathering user stories from clients, end-users and stakeholders.
  • Identified and prioritized the user stories, in accordance to business value and provided relevant story points.
  • Based on the requirement gathered, created the Product backlog in accordance with the SMEs and assisted in gathering product backlog items (PBIs).
  • Guided the development teams to break down large and complex user stories into simplified versions for execution.
  • FacilitatedUAT with respect to claims for the users
  • Worked with QA team to test the data quality by writing SQL queries and perform UAT, conducted root cause analysis for UAT environment
  • Identified and removed obstacles that kept the team from achieving their goals by ensuring accurate clarifications were provided on-time.
  • Tracked and Managed defects using JIRA, validated all bugs/defects and assigned them to the appropriate team and created defect reports.
  • Ensured clear and timely communication with the clients on status of the Sprint.
  • Effectively managed sprint-related issues and ensured defects were tracked to closure.
  • Simultaneously did a look up for the upcoming sprints and maintained theproductbacklog.
  • Assisted in entering and updating Issues (Epics, Themes, Features, Stories, and Tasks).
  • Co-ordinated and performed User acceptance testing (UAT) and escalated the defects and assigned them to the appropriate development, environment or testing team.
  • Interact extensively with the Business Area Subject Matter Experts to understand the Product and Business Processes thoroughly. Identified opportunities for business process improvement through various meetings with business users and developers and initiated efforts to make improvements.
  • Worked closely with the SMEs to come up with the objective of the project.
  • Analyzed the existing systems by conducting JAD sessions and came up with the AS-IS process visually using activity diagrams and data flow diagrams in the Visio tool.
  • Created Use Cases, Use Case Diagrams, business flow diagrams, workflow diagrams.
  • Performed GAP analysis to identify the activities impacted and came up with the TO-BE process and got the signoff from the sponsors and SMEs.
  • Using Impact analysis, broke down the features requested in the new system into user requirements and documented them in a BRD.
  • Conducted impact analysis to come up with workarounds, providing business users with all the relevant information when handling change requests.
  • Established requirements elicitation through questionnaires and resource leveling required.
  • Performed Source to Target mapping (STM) and successfully integrated the two systems.

Environment: Windows 10, Agile Scrum, MS office suite, Social Studio, Jira, Confluence, SQL, MS Access 2000, MS Excel, EDI, SQL, UML, Agile

Business Analyst

Confidential, Fountain valley, CA

Responsibilities:

  • Assisted Sr. Business Analyst with creation of Business Requirement Document (BRD) and Functional Requirement Document (FRD)
  • Used Mock flow to create End User UI screens for the better understanding of Stakeholders and Business users.
  • Used MS Project to schedule and track activities in the project.
  • Assisted Lead BA and Scrum Master to ensure all Deployment plans are created as per Release Management standards and processes.
  • Participated in meetings for coordination with offshore Development and QA teams for new release plans.
  • Worked with PM, Lead BA and Scrum Master for planning of the release documents.
  • Create pivot tables and modify spreadsheets using VLOOKUP, match, and index, sum ifs to achieve analytical goals using MS Excel.
  • Excessive use of data management tool for the reuse and updating of data.
  • Designed and generated reports and dashboards for KPI’s using MS Excel and SAP Business Objects / BI.
  • Created reports and dashboards using SAP Business Objects/BI to model a customer information business system.
  • Created data mapping document and assisted QA team with data validation and data integrity testing.
  • Collaborated with the Test Lead to create the Test Scenarios and Test cases and mapped these with the requirements using the Requirements Traceability Matrix (RTM) to check if all the business needs are met.
  • Performed Smoke and Sanity testing after every build release to check the validation of the build.
  • Co-ordinated and performed User acceptance testing (UAT) and escalated the defects and assigned them to the appropriate development, environment or testing team.
  • Created user manuals and trained business users and stakeholders for User acceptance testing (UAT) and documented release points before being rolled out into the market.
  • Provided related data dictionaries, STMs and FSD to the development team.
  • Planned UAT for the business users and the claims department by coordinating with the QA team by deciding on the test cases and test scenarios.

Environment: MS Projects, MS Visio, MS Word, MS Excel, MS PowerPoint, Agile, MS Outlook, UML, Windows 10, SQL, Rational Rose

Business Analyst

Confidential

Responsibilities:

  • Designed and developed project document templates based on Hybrid Agile methodology.
  • Used MS-Visio to create workflows, manual & automation processes and end-to-end processes of system interactions.
  • Collaborated with Product owner in creation of the Product Backlog (PBI), prioritizing and updating the same in Agile JIRA.
  • Worked and assisted the team during Daily stand up, Sprint backlog refinement, Retrospective meeting in Agile.
  • Create user stories and user acceptance criteria for Sales contract, Service contract, Service plan scenarios in an Agile framework.
  • Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
  • Developed case automation rules using tools like assignment rules, auto-response rules and escalation rules for service cloud features.
  • Assisted in implementing Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Created knowledge base and provided access according to users (readers, contributors and managers).
  • Involved in creation ofTest Plans, Test Cases, and Test Executionbased on mapping specs to validate the platform data.
  • Followed Defect management life cycle and raised the defects based on priority and severity level in QC.
  • Performed User Acceptance Testing (UAT) including UAT Plan, UAT Design and execution phases and customized application development.
  • Engaged stakeholders, product owners, business users, etc. in the UAT demo session. Created PPT presentations.
  • Tracked and Managed defects using JIRA, validated all bugs/defects and assigned them to the appropriate team and created defect reports.
  • Provided end-to-end business process training to the customer representative to handle client/customer calls.

Environment: MS Projects, MS Visio, MS Word, MS Excel, MS PowerPoint, Agile, MS Outlook, UML, Windows 10, SQL, Rational Rose

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