29 years of progressive experience with a proven record of in information technology leadership, program management, and delivery of solutions that meet internal business unit objectives and external customer requirements.
Customer focused, strategic thinker who works well in multi - location and cross-functional / matrix organizations and across multiple disciplines and lines of business. Skilled in large-scale and small-scale program management, including: visioning, defining, planning, scheduling, project initiation and execution, adherence and control of scope and financial requirements, progress reviews, risk analysis, and reporting.
Leverages strong analytical, technical, and managerial capabilities to build consensus, ensure alignment across teams, and deliver outstanding results. Highly agile and adaptable to changing environments and new concepts.
Quickly grasps wide-ranging business concepts. Sees the big picture as well as critical details and dependencies. Comfortable working with personnel at all levels of the organization in person or via collaborative computing solutions. Excellent oral and written communication and presentation skills.
Confidential, Wilmington, North Carolina
Provide thought leadership and project management for the complete life cycle of the container and general cargo port terminal operating system to include analysis, design, request for proposal development, procurement, construction, implementation and sustainment plans for the core terminal operating system software, infrastructure, and associated applications.
Successfully integrate terminal operating system software, associated databases, infrastructure, and business processes to meet stated project objectives.
Develop and manage the technical architecture needed to support the operational and disaster recovery platform.
Organize and manage vendors implementing and supporting terminal operating system projects.
Lead project resources throughout the project life cycle.
Update the project steering committee periodically on project status and budget.
Responsible for technology vision and leadership in the development and implementation of the port-wide information technology (IT) program.
Direct day-to-day operations of all applications, infrastructure, and computer operations from the endpoint to the data center in support of all lines of business at three locations.
Ensure technology environment is kept current/supportable and leverage improvements in procedures and technology to maximize productivity and efficiency while respecting capital and operating budgets.
Interact and collaborate with all levels of agency staff and executive leadership to ensure IT services are delivered accurately and timely.
Serve as program manager for information technology and physical security contracts.
Responsible for ensuring continuity of operations and high availability of systems and services to support internal and external customers.
Manage IT technical, managerial, and administrative staff and more than 60 vendor relationships and 3rd party contractors to ensure strategic and operational goals are met.
Develop and implement annual operating budgets and IT strategic plans.
Serve as Agency CIO and Security Liaison to North Carolina Department of Information Technology.
Serve as Agency Liaison and Project Manager to Department of Homeland Security.
Member of the Executive Leadership Team, reporting to the Chief Executive Officer
Served as the Program Management Office lead for all day-to-day and long-term information technology projects at seven company owned locations in the United States and Canada.
Proactively worked with business unit leadership, key stakeholders, and team members in a highly matrixed environment to ensure alignment of enterprise-wide information technology solutions with business initiatives.
Created 3-year information technology plan for the enterprise.
Developed business cases for information technology (IT) projects, showing projected total cost of ownership (TCO) and return on investment (ROI)., and reporting on actual benefits/results post implementation.
Directed and mentored a team of information technology and project management professionals through the completion of over 2,500 annual service desk requests for information technology projects.
Managed over 25 software, hardware, and value added solution provider relationships to deliver high availability information technology solutions to the business in the areas of virtualization, storage, telecommunications, LAN/WAN networking and security, EDI, inventory management, e-commerce, web development, ERP system enhancement, customer relationship management, contact center solutions, logistics, and continuity of operations.
Personally responsible for project management and engineering of large scale, complex projects requiring integration with 3rd party systems such as websites, credit card authorization systems, B-B and B-C e-commerce platforms, EDI translators, shipping systems, and customer owned information technology platforms.
Identified and proposed improvements to existing processes and developed new procedures to enhance service delivery.
Modeled resource capacity requirements and develop short term and long term strategic plans to meet business goals.
Maintained a web based virtual project management office for key projects outlining scope, progress, and deliverables.
Established project plans based on standard project management tools and industry standards to ensure successful completion of projects within scope, schedule, and budget requirements.
Analyzed performance against project plans and provide visibility to portfolio performance and adherence to financial and scope objectives stated in business cases via web portals, reports, dashboards, and meetings with key stakeholders.
Served as sales engineer and responsible for design and delivery of seamless e-commerce solutions with key customers such as Lowe’s, Home Depot, Tractor Supply, Canadian Tire, Generac, Husqvarna, and MTD Products.
Transitioned information technology department from a cost center to a value added service provider organization by developing a process for aligning information technology service delivery costs to business unit budgets.
Led the information technology team in establishment of a corporate data center that currently provides 110 information technology services to the business via 36 virtualized servers, 6 physical servers, and associated wide area and local area networking capabilities.
Instituted lifecycle/technology refreshment plan that reduced average age of the fleet of personal computers from 6 years to 2.9 years and local and wide area network components and servers from 5 years to 3 years.
Business Unit Manager
Manage key-customer business unit with an average of 150,000 orders and 100,000 calls per year.
Created new procedures, e-commerce solutions, and pricing strategies that resulted in reduced operating costs and increased profitability from a loss position to top quartile performance while maintaining customer satisfaction.
Increased e-commerce order placement from 0% to 95% with Lowe’s, and from 19% to 82% with Tractor Supply.
Designed integrated e-commerce solution with a major retailer that resulted in an increase in available items for sale via special order from 3,000 to 560,000 and a sustained large increase in annual sales revenue and net profitability.
Senior Project Manager
Directed the design and delivery of videoconferencing studios at over 100 US military locations worldwide.
Program Manager for a $10MM annual contract for delivering telecommunication services to the US Military.
Senior Project Manager/Engineer for large, multiple-delivery-order Federal Government contracts for video teleconferencing, audiovisual, distance learning, telecommunication, information system, and facility construction.
Served as technical writer, product manager, lead sales engineer, and managed the information technology department.