SUMMARY

• A bilingual, highly analytical and motivated Business Analyst and Certified Scrum Master with over 5 years’ experience in requirements engineering, business process modelling and stakeholder management demonstrated through the successful delivery of multiple technical and business projects within the Financial sector.
• A results and solutions driven leader and critical thinker, focused on uncovering customer’s needs and existing risks or issues, and addressing them in a timely fashion.
• Self - starter and avid learner, with great communication skills, a keen ability to adapt, prioritize and tackle new challenges within tight deadlines.
• Possess strong leadership and relationship building skills, with the ability to support, manage and influence key stakeholders up to C-Level executives.

TECHNICAL SKILLS

• Requirements Gathering & Management
• User Stories
• Use Case Modelling
• Business Process Modelling & Improvement
• Project Management
• MS Project
• Full SDLC Experience - Agile & Waterfall
• Vendor & Stakeholder Management
• Risk & Issues management
• Financial Statement Analysis
• Bilingual
• Native French speaker
• Jira
• Confluence
• Visio
• SharePoint
• Windows 10
• JAD
• SIPOC
• SOPs
• BRDs
• SRS
• ETL
• Data Analysis
• Mining & Analytics
• MockFlow
• UML
• BPMN
• Clarity
• CRM
• MS Word
• Excel
• PowerPoint
• Outlook
• User Acceptance Testing (UAT)
• VB.Net
• SQL

PROFESSIONAL EXPERIENCE

Business Analyst

Confidential

Responsibilities:

• Eliciting, documenting and validating functional and non-functional requirements using interviews, workshops and shadowing to support the analysis, design and implementation of a fully integrated Customer Relationship Management system for an IT consulting firm.
• Managing the status of requirements and features in JIRA throughout the project lifecycle.
• Analyzing detailed end to end business requirements associated with delivery of a CRM platform.
• Working with Product Managers and other Functional Partners to consolidate these requirements and to author detailed statements of requirements for Technology.
• Supporting the development and documentation of the Project Charter and Business Requirements Document (BRD).
• Documenting process flows for as-is and to-be processes, workflows, mock-ups and data flows to support any manual intervention using MS Visio and Draw.io.
• Assisting with the creation and maintenance of process and dataflow mapping in relation to key personal data input and data transformation processes.
• Established a solid relationship with stakeholders to become a trusted technical advisor while assisting in the end-user and administrator training.
• Managing the project RAID log, from identification through to mitigation and closure.
• Working on test scripts for User Acceptance Testing (UAT).
• Coordinated activities for team members which included organizing trainings to get the team acquainted with the tools used to assess business plans.
• Assisting in the definition of roll out, training and user support plans.

Small Business Specialist

Confidential - Newnan, GA

Responsibilities:

• Responsible for acquiring, building and maintaining lasting relationships with new, existing customers and businesses through outstanding client service.
• Uses Salesforce to manage ongoing customer relationship with high net worth clients, on a consultative basis, to align with clients core needs/requirements.
• Gather and analyzes customer requirements through a creative approach to provide cohesive solutions that meet the customer’s goals.
• Create a full experience for customers through cross-selling and collaboration with the appropriate team members for additional services including investments and loans.
• Train, educate and support customers with online banking access and issues.
• Open, maintain and close accounts and help resolve customers account issues.
• Contribute to meeting branch deposits and investment goals as well as customer experience expectations.

Business Analyst

Confidential

Responsibilities:

• Supported the implementation of an integrated platform to streamline the organization’s business processes.
• Eliciting requirements from directors and product owners to produce use case scenarios and functional requirements documentation to ensure accurate and detailed communication of specified requirements.
• Ensured proper communication to the technical and implementation team.
• Organized interviews, performed document analysis and reviews, set up workshops with staff groups, departmental visits to gather requirements and needs.
• Interfaced with design Team to enable the production of a detailed design specification.
• Part of a team responsible for the development of user documentation, training competencies, and job aids to support initial implementation of new procedure.
• Worked as part of a project team who dealt with the elicitation, documentation and analysis of requirements using survey, questionnaires, workshop and various audit tools to ensure compliance with departmental objectives.
• Solving business issues through the process of identifying and analysing detailed requirements to reflect constituent needs that translate into system designs.
• Provided status updates as required, at hand to provide technical support by keeping activity and maintenance log.
• Developing functional and system design specifications for the stakeholders by understanding their needs, regular liaison with technical team to ensure specifications are achieved.
• Ensured all aspect of GDPR relevant to the organisation was maintained and adhered to.
• Participated in the creation and documentation of software user manual for end users.

Business Analyst

Confidential

Responsibilities:

• Gathering, analyzing, documenting and validating business requirements from the Project Sponsor for implementing an integrated CRM platform for multiple small to mid-sized businesses to streamline the organizations business processes.
• Assisted with the creation and maintenance of process and data flow mapping in relation to key personal data input and data transformation processes.
• Facilitating workshops and Joint Application Design (JAD) sessions to identify user stories, develop business processes and drive out key decisions.
• Facilitated end-to-end delivery of business requirements following an agile and structured approach to construct, trace, prioritize and maximize business value.
• Analyzed end-to-end data flows (data mapping) between various systems and consolidation and usage in CRM systems.
• Creating functional requirements using interviews and document analysis.
• Creating Mock-ups and wireframes to capture user preferences using MockFlow - a cloud based tool.
• Documenting process flows for current / proposed processes, workflows, and data flows.
• Communicating with project managers, subject matter experts and end users.
• Performed documentation of the User Stories using Jira for full traceability and management.
• Interfacing between the business and technical teams to translate technical and business requirements.

Independent Sales Representative

Confidential - Idaho Falls, ID

Responsibilities:

• Coached and led a team of 25 people, set weekly goals, expectations and plan of action.
• Acquired an average of 5 personal clients' monthly and provided ongoing support and account management.
• Recommended products and provided accurate order fulfillment to customers based on their needs and interests.
• Developed creative marketing strategies and presentations to increase direct sales.
• Managed, trained, provided coaching, strategy and leadership to a team of 10 agents.
• Tracked and evaluated monthly sales, chargebacks and overall team performance.
• Developed timely marketing solutions and identified challenges and opportunities for growth.

Confidential

Volunteer Work

Responsibilities:

• Provided administrators with leadership and strategic planning to fulfill school's vision and mission.
• Supervised operations improvement, review and approve school annual calendar, budget, and vendor contracts.
• Implemented a scrum approach to identify impediments, prioritize and resolve them.
• Monitored all expenditures; ensured maintenance of a reserve fund and on time payment of bond.
• Performed periodic financial analysis to monitor school financial health.
• Designed and implemented governing board internal controls to promote a superior level of education.
• Analyzed, evaluated, tracked and monitored school key performance metrics to ensure excellence and competitiveness.
• Enforced school leadership's legal and fiduciary duties for the benefit of all stakeholders.
• Assisted board Chair in the evaluation, selection and recruiting of new board members.
• Participated in Charter renewal process and fundraising efforts through strategic partnerships.
• Captured various performance trends, risk management and school climate data via data mining and analysis.
• Safeguarded school commitment to diversity in its board, staff and student body.