PROFESSIONAL SUMMARY:

• Overall 18 years of experience in IT services, product and consulting
• A highly technical manager wif experience across the Software Development and Testing Life Cycle involving mobile, web and desktop applications development
• Up to date wif latest technologies and trends in IT landscape including Robotics Process Automation (RPA), Data Science, Machine Learning, AI
• IBM Certified in Data Science Foundations - Levels 1 and 2
• Pursuing ongoing trainings and certifications in Machine Learning tools including Python, R, Hadoop, Spark, Scala, JupyterLab, RStudio
• Led the Design, Development and Delivery of large software projects in onsite/offshore model involving 70+ members
• Understands the big picture of the role of Technology in a business/industry and, more importantly, the skill to develop a IT strategy for competitive advantage
• Has the organizational, communication, management and technical skills to transform IT and Digital initiatives from scratch
• Well versed wif the nuances and pitfalls of delivering different types of projects under matrix, multi-vendor, multi-cultural and onsite-offshore models
• Thoroughly experienced in engaging and collaborating wif cross-functional teams
• Self-driven, innovative, team player and problem solver who can get involved wif the team at any level to help deliver success
• Brings in a very unique experience having worked across roles starting from Developer, Architect, Database Programmer, Engineering Manager, Scrum Master, Technical Product Manager, Automation Architect and Delivery Manager

TECHNICAL SKILLS:

• Software Development
• Software Quality Assurance
• Project Management
• Product Management
• Program Management
• Robotics Process Automation
• Machine Learning (ML) and Artificial Intelligence (AI)
• Web Services and REST APIs
• Service-Oriented Architecture (SOA)
• Agile Scrum
• Software Development Life Cycle (SDLC)
• Code Reviews & Coding Standards
• Software Test Life Cycle (STLC)
• Continuous Integration/Continuous Delivery/Continuous Testing (CI/CD/CT)
• Team Foundation Server (TFS), Microsoft Azure DevOps (VSTS), JIRA
• Cloud Computing
• Architecture Patterns, Design Patterns
• Functional Testing, Automation Testing, Performance Testing, API Testing

PROFESSIONAL EXPERIENCE:

Director, Global Delivery

Confidential | Tampa, FL

Responsibilities:

• Key member of the management team responsible for maintaining Client Relationship
• Involved from the contract stage of the engagement, leading the preparation, review and approval of the contracts/Statements of Work, master services agreements, non-disclosure agreements wif Sales, Solutions, Legal, Delivery and Management stakeholders
• Lead the development of account level strategy wif clear goals and priorities for customer satisfaction, growth and profitability
• Responsible for identifying and organizing all required resources and activities for initiating the engagement
• Collaborates wif the support functions in the organization of visa, travel and accommodation arrangements of the team
• Maintains proactive communication wif all departments in the organization including HR, Immigration, Process, PMO, Sales, Pre-Sales, Marketing and Management
• Proactively identifies needs for training and development of the team for technical, communication and any other required skills
• Initiates meetings between the team and client stakeholders for identification of scope, understanding of requirements, framing the problem statements and recommending appropriate solutions for the projects
• Facilitates the evaluation of technology stack, tools, frameworks dat are most suitable given the context and constraints of the projects
• Works wif vendors and industry partners in procuring tool licenses, while exploring better pricing options for cost optimization
• Simultaneously own and manage multiple project tracks and teams wifin each client account and, also, multiple client accounts/engagements assigned by the management
• Conducts regular meetings wif clients updating them about the progress, and seek feedback on any issues wif delivery
• Proactively assess and identify opportunities in the client's landscape and pursue them wif required stakeholders
• Builds a trusted-partner relationship wif the clients by identifying their problems and recommending suitable solutions
• Engages wif the Center of Excellence (CoE) teams for building and demonstrating Proof of Concepts (POCs) dat will resonate wif the clients' needs
• Act as a brand ambassador of Cigniti at client organizations bringing new products/services dat can be valuable to the clients
• Initiate, collect and analyze data and survey feedback from clients and, create plans for improvement in areas of concerns raised by the clients
• Engage wif the client's Leadership along wif Cigniti's Management for periodic Quarterly Business Reviews
• Present the status of projects, deliverables, feedback and achievements to the client's Leadership team
• Works wif the Cigniti audit teams for compliance and governance of the account's health, risks and areas of improvement for all active client engagements
• Collaborate wif the Accounting/Finance team in ensuring invoices are accurate based on timesheets and, presented to clients in a timely manner
• Works wif the HR team for hiring indents, interviews, selections, onboarding and enablement of new team members across engagements
• Collaborate wif the Finance team in ensuring healthy gross margins are maintained for all client engagements
• Identify areas of cost reduction and balance it wif overall strategy and goals of the business
• Coach and mentor team members, overseeing the quality of their deliverables, communication and presentation skills
• Provide feedback and inputs to Cigniti management on key management, delivery and strategy building topics as and when needed

Technical Product Manager

Confidential

Responsibilities:

• Co-owned the Product Roadmaps for 4 enterprise software products at OpenText Technologies
• Delivered multiple releases of these products wif a large and complex Supported Platform Matrix (SPM) involving Windows and Unix OS, mobile and desktop viewports, Microsoft and Java application servers like IIS, Tomcat, WebSphere, WebLogic, and integration wif Active Directory systems
• Collaborate wif the Engineering and UI/UX teams in the development of the products by translating the Product Roadmap into Epics, Features and User Stories
• Reviewed the designs of high-fidelity mockups from UI/UX teams, participated in Usability Tests wif business users
• Created detailed Acceptance Criteria for the User Stories and provided the UX mockups to supplement the requirements
• Participated in Release Planning meetings wif the Engineering teams providing high level goals of the upcoming release, and for release size estimation
• Participated in Sprint Planning meetings and explained & clarified the requirements to the Engineering teams
• Joined the Daily Standup meetings of the Engineering teams
• Participated in weekly triage calls wif Customer Support teams to gather inputs of open tickets (Defects and Enhancement Requests) from customers and users of the Products
• Created User Stories from Customer Support Tickets for enhancement requests and prioritized them based on business value
• Added Defects from Customer Support Tickets to the backlog and prioritized them based on severity and priority
• Constantly groomed the backlogs using business-value based prioritization and re-prioritization
• As a Scrum Master, led up to 3 scrum teams simultaneously comprising of 5-8 members in each team
• Organized and conducted Release Planning meetings at the start of a product release for the purpose of Estimations and Velocity
• Coordinated wif the Product Owner and UX teams to ensure User Stories are prioritized by Business Value
• Organized all scrum ceremonies like sprint planning, daily stand-up, sprint review and sprint retrospective in sprints of 2 weeks duration
• Managed the impediments and resolved blockers for the teams by maintaining an Impediments Log for all open issues
• Facilitated the Release and Sprint backlog sizing exercise for the team using Story Point estimation techniques
• Facilitated Continuous Improvement of the Scrum Teams by using the Retrospective findings from each sprint
• Helped the team in defining the Definition of Done for the User Story, Sprint and Release levels
• Maintained Dashboards for sprint burn-down and velocity

Project Manager, Development Lead & Developer

Confidential

Responsibilities:

• Worked as a Project Manager managing large teams of Architects, Developers and UI Designers
• Responsible for the deliverables and code quality of the applications under development
• Identify the project deliverables, setting up of the process framework and ensuring adherence
• Identify and setting up of data collection mechanisms for quantitative management using metrics
• Worked as a Software Developer, Lead and Onsite Coordinator
• Developed web-based business applications and client-server applications using .NET Framework, ASP.NET, Visual Basic.NET and SOA web services
• Worked on BI application development using Cognos ReportNet SDK
• Participated in the design and normalization of Database (RDBMS)
• Participated in the design of software components using UML and OOPS
• Developed Windows Forms client-server applications using COM, DCOM and Visual Basic
• Developed database stored procedures and functions for calling and consuming from the front-end (UI)
• Developed 3-tier architecture solutions based on client's business requirements